EASY NO PROBS
November 27, 2025
Reply from UK Planet Tools Ltd
Thank you so much for your 5-star review! We really appreciate your support.
ZM – UK Planet Tools
kim
United Kingdom
Reviews
Review of UK Planet Tools Ltd
Review of DPD UK
On time brill
June 12, 2025
Review of ao.com
easy order good delivery
July 27, 2024
Review of TUI
Reply from TUI
Hi Kim,
Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations.
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.
Kind Regards and many thanks,
Lauren
Customer Support Team
TUI GROUP
TUI UK & Ireland
Review of Downtown Stores
I`ve been a customer of oldrids for…
I`ve been a customer of oldrids for well over 40 yrs. and don`t write this lightly. At oldrids you pay a little more but you used to get better quality and better service i`m afraid with my last purchase I got neither. Dining table and 6 swivel chairs not a cheap purchase , on delivery 3 chairs were damaged which to be fair where exchanged no problem. after just over a year they are disintegrating they are coming apart at the seems but worst of all the material seems to be blistering an looks as if it rotting on all 6 chairs. I informed oldrids and sent photos to be fobbed off with we will speak to manufacturers who most likely in china. One email later they don`t want to do anything for me. The dining table and chair are not of the quality I would have expected for the price i`ve paid. The reaction from oldrid`s is not what i`ve been used to over the years as i`ve had problems and have always been sorted with little fuss , but this time it`s been dismal and I actually feel cheated. Will not be going to oldrid`s for replacement or anything else.
June 9, 2023
Unprompted review
Reply from Downtown Stores
Hi
thank you for your review. It is really disappointing to read how you are unhappy with the service you received on this occasion with your dining set, as clearly, we don't want this to be the case. However, it is gratifying to read how your previous experience of well over 40 years was such that you continued to shop with us, which we thank you for.
Unfortunately, we are not always able to supply the solution that a customer believes to be justified. We do appreciate that sometimes products can breakdown, develop faults or show wear and tear, therefore what we will always do is look to be reasonably fair and consistent with our dealings with all customer matters as laid out in the manufacturers guarantee. As a business, we simply cannot afford to offer guarantees above and beyond those of the manufacturer, and in this case the manufacturer guarantee had expired several months ago.
We did advise that if you believed that we were not acting fairly or appropriately in this matter that you could raise a dispute with The Retail ADR who are a retail ombudsman. The team also supplied the contact details for them to help you should you wish to raise a dispute.
We are sorry again that this is not the outcome you desired.
Kind regards
The Downtown Store Team, Grantham
Review of PF Jones
quick delivery at a a good price
November 25, 2019
Unprompted review