Andrew Ballard

A truly demonic organisation whose primary end goal is to make their customers question their own sanity.

You have to provide a checklist when you start. If you vary from that checklist - even by a little (say, a 3-seat sofa is actually a 4-seat sofa) - they ding you.

What if the move is not definable as per their checklist - say, you have to go to a storage unit (where you may not remember what is precisely there)? You call and speak with a sympathetic ear, who then tells you everything is okay. The team arrive at the storage unit and it is literally an item-by-item charge to move anything. We ultimately did a very large amount ourselves.

Any attempt to reach customer service after the initial point of sale is pointless. If you call the day before to try to go through everything in detail, you get an automated WhatsApp chat and no hope of contact. The customer service rep will answer from a script and will not vary from it - the particular issue we had was the definition of a "medium" box - which we clearly said we were providing and which I described to the helpful rep in those halcyon days when we were being onboarded - they brought "medium" boxes which were the smallest boxes of any kind I'd ever seen then insisted I would have to pay more if we wanted to use larger boxes.

If you use them - and I sincerely hope you do not - please be sure to itemise literally everything you own, including your sanity and your soul, or you will find yourself either paying for it or losing it.

Very efficient communication, engineer went out of his way to accommodate our needs.

A good test of a merchant is how they handle situations that don't go exactly to plan.

Some issues on the exact dimensions of the product, so had to return. Some issues with return, but after some discussion, everything was made right.

Comforting to order from a business that puts customer satisfaction at the top of the agenda.