Several Issues
You never have enough staff. The drive thru's are long waits, especially the one in Somerset. And especially on a Saturday.
Your hours are ridiculous. Closing so early during the weekday, at 3 and 4.
I've switched to another bank as their hours are so much more accommodating, especially to folks who work full time.. All the money spent at the North Main Street location so it can look like a spa and not a business could've been allocated to your present staff and to hiring new staff.
Reply from BankFive
Hello,
We appreciate you taking the time to leave us a review. We’re sorry to hear about your experience and understand your concerns. Our Regional Manager has reached out and left you a voicemail. If you would like to discuss your experience further, please reach out to the number provided in the message whenever is convenient for you. Please know your feedback has also been shared with our internal team. We apologize again for any inconvenience this has caused.
Best,
BankFive