Acratech Reviews 452

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and ruggedness of the products, highlighting their reliable performance. Consumers appreciate the adaptable and solid platform the gear provides for their photography needs. People also report that the products are well-made and easy to use. Furthermore, reviewers consistently mention the excellent customer service, noting the personal attention and responsiveness they received. Customers appreciate the fast shipping and the company's willingness to go the extra mile to ensure they have the right product. Consumers express confidence in the company and its products, citing the value and performance they offer.

Based on these reviews

Rated 5 out of 5 stars
Verified

I have two Acratech heads, one leveler and three locking lever clamps. I am very pleased with all of your products. I have complete confidence in all your equipment to handle heavy loads.

Rated 5 out of 5 stars
Verified

Acratech clearly answers the critical questions "would you buy it again" and "do you trust the company". Definite yes and yes. Myself as an example; investing in 3 ball heads, 2 leveling bases, uncoun... See more

Rated 5 out of 5 stars
Verified

I used the GXP-SS on a recent trip to Glencoe in the Scottish Highlands. I had to undertake considerable trekking in winter conditions over hilly terrain. I chose the GXP-SS ball head for use with... See more

Rated 5 out of 5 stars
Verified

I have been very happy with the customer attention Acratech gives. I sent an email asking when a product would be back in stock, and got an answer. Then another email the day it was in stock. All prod... See more

Rated 5 out of 5 stars
Verified

I use Acratech gear because of its high quality, ruggedness, and that it's a family business making this stuff in the USA. The GPX ball head, lever lock, camera and lens plates provide an adaptable an... See more

Rated 5 out of 5 stars
Verified

I had been looking for a Leica M-M6 Custom Plate to fit my Leica MA, and Acratech had the item in stock. I ordered it, and it arrived at my residence within the week. It fits nicely on my Leica MA, an... See more

Rated 5 out of 5 stars
Verified

I contacted them to order a lever clamp for my GXP Ball head, and let me know they would service the broken screw clamp of if I just sent it. I ordered the lever clamp anyway, and they sent it as well... See more

Rated 5 out of 5 stars
Verified

I purchased a quick release plate for my Pentax 67 that I wasn’t able to find elsewhere and so far I’m happy with the product. Perhaps a bit expensive but you get what you pay for.

Rated 5 out of 5 stars
Verified

Order was processed quick and arrive in very good time to NZ. As yet I have had very little time to use the product in the field but initial use is excellent, functions very well and easy to use. Th... See more

Rated 5 out of 5 stars
Verified

Easy to place an order and fast delivery. Each quick release plate I have ordered from Acratech has fit the camera and has eliminated the camera slipping and rotating on the tripod.

Rated 5 out of 5 stars
Verified

Was great they called to save me money and make sure my order got to me quicker than I expected. Thank you also sell a great product I recommend to everyone

Rated 5 out of 5 stars
Verified

Acratech has always produced the finest quality camera plates , clamps , heads , brackets, etc. in the industry.

Rated 5 out of 5 stars
Verified

I ordered the wrong item. They replaced it with the correct one. I would contact them, before I purchase and item online to make sure I had the right item. Otherwise great service.

Rated 5 out of 5 stars
Verified

Owner took my call on his day off. Found a solution for my classic Canon EOS1n. Really went the extra mile to help me out. Unusual service in this day and age. Thank yiu!

Rated 5 out of 5 stars
Verified

Great quality, I have purchased many of their products and have never been disappointed. Top quality and craftsmanship.

Rated 5 out of 5 stars
Verified

Fantastic, I love it although once converted to New Zealand dollars it was about $950 which is a crazy price to pay but as they say the bitterness or poor quality is remembered long after the sweetnes... See more

Rated 5 out of 5 stars
Verified

Great customer service and personal attention. Quick shipment and a perfect fit.. a great company!

Rated 5 out of 5 stars
Verified

I am happy with the camera plate. Fast two day shipping, great product and great service. What more could you ask for!!

Rated 5 out of 5 stars
Verified

Quick to order, quick to ship, and quickly received.

Rated 5 out of 5 stars
Verified

Great product, great service. Everything was great. Would do it again in a heartbeat.

Rated 5 out of 5 stars
Verified

Good communication on the website mail function. Fast delivery.

Rated 5 out of 5 stars
Verified

Fantastic products with wonderful, caring customer service.

Rated 5 out of 5 stars
Verified

Great product. Works perfectly on my Leica M6.!! This camera plate along with the universal L bracket make portrait orientation easy. Highly recommended.

Rated 5 out of 5 stars
Verified

Customer service was excellent. What a treat! They really helped me figure out how the Acratech Leveling Base would work with the ultimate ball head on my Ascend 14 Tripod. It all worked out great!... See more

Rated 5 out of 5 stars
Verified

I use both the Quick Release Clamps and the Locking Lever Clamps. The Quick Release Clamp features a large rubberized knob extending from the clamp body, making it much easier and faster to tighten... See more

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Company details

  1. #3 of 10 best companies in Photo Shop
  2. #10 of 113 best companies in Electronics Store

Information provided by various external sources

Acratech manufactures ball heads and other fine photography accessories in Southern California. We blended our passion for outdoor photography with our experience in manufacturing design to produce products that are strong, lightweight and versatile. Our products are engineered for nature, landscape, travel and wildlife photography. Wander farther, explore longer and create more!


Contact info

4.9

Excellent

TrustScore 5 out of 5

452 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars
Verified

The purchase went fine

The purchase went fine, the product works exactly as expected. I was sent an email to create a review of the product ... which I did ... and when I tried to post the review, the system failed and told me that "only people who have purchased this product can review it." Huh? Stupid.

October 29, 2025
Acratech logo

Reply from Acratech

I'm so sorry to hear that our website is experiencing some technical issues. I am so glad to hear that the product is working as expected...I only wish our website did too. I will look into what went wrong.
Sincerely,
Patty

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Rated 5 out of 5 stars
Verified

Confidence

I have two Acratech heads, one leveler and three locking lever clamps. I am very pleased with all of your products. I have complete confidence in all your equipment to handle heavy loads.

October 28, 2025
Rated 5 out of 5 stars
Verified

Great product

Great product. Works perfectly on my Leica M6.!! This camera plate along with the universal L bracket make portrait orientation easy. Highly recommended.

October 22, 2025
Rated 5 out of 5 stars
Verified

Customer service and product excellent

Customer service was excellent. What a treat! They really helped me figure out how the Acratech Leveling Base would work with the ultimate ball head on my Ascend 14 Tripod. It all worked out great! Love their products!

October 2, 2025
Rated 5 out of 5 stars
Verified

Absolutely the Best Clamps Ever!

I use both the Quick Release Clamps and the Locking Lever Clamps. The Quick Release Clamp features a large rubberized knob extending from the clamp body, making it much easier and faster to tighten or release. In terms of speed, it can easily rival a lever clamp. The Locking Lever Clamp, on the other hand, is field-adjustable by hand to accommodate different plate sizes and includes a lock to prevent accidental release.

Both designs provide a fast, secure attachment for equipment, eliminating concerns about under-tightening or struggling to achieve a solid hold. I have both types mounted to 3/8”-16 Arca-Style Plates (#2129) for use on heads where the clamps cannot be replaced or where proprietary plates are required.

October 8, 2025
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Rated 5 out of 5 stars
Verified

High quality value

Acratech clearly answers the critical questions "would you buy it again" and "do you trust the company". Definite yes and yes. Myself as an example; investing in 3 ball heads, 2 leveling bases, uncountable base plates, along with a retro clamp base over the years because, the quality and performance exceed expectations (for the price). Expensive = high value and clearly worth it. Add to it, responsive and helpful when asked for assistance plus good turnaround time when I asked for customization. Keep up the good work Acratech.

September 8, 2025
Rated 5 out of 5 stars
Verified

Great product and great company

I contacted them to order a lever clamp for my GXP Ball head, and let me know they would service the broken screw clamp of if I just sent it. I ordered the lever clamp anyway, and they sent it as well repairing the screw clamp which I now have as a back up. Really nice company with great customer service, plus a fantastic product! My GXP is better than new.

August 12, 2025
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Rated 5 out of 5 stars
Verified

Great Customer Relations

I have been very happy with the customer attention Acratech gives. I sent an email asking when a product would be back in stock, and got an answer. Then another email the day it was in stock. All products they have provided excellent support answering questions and helping you use their products.

June 30, 2025
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Rated 5 out of 5 stars
Verified

Fantastic

Fantastic, I love it although once converted to New Zealand dollars it was about $950 which is a crazy price to pay but as they say the bitterness or poor quality is remembered long after the sweetness of low price is forgotten. :)

May 12, 2025

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