Fast shipping, everything conform to the online photo's, ...

Site has been slow everytime i have ordered was over charged $19 onsies $30

Attempting to process a return for almost 3 weeks. Website is not allowing a return label to be generated which I have requested manually, it was incorrect and DHL refused to accept it. I have now been attempting to contact for 4 days to get the correct label with no response. Poor returns support for international clients.

My experience with Shapellx has been great. Love the product. The material is high quality and comfortable. Highly recommend their products!

I ordered from Thrivin.com on November 30, and I still haven’t received my package. What’s frustrating is the lack of communication. 

I work hard for my money, and I chose to spend it here expecting reliability. Instead, I feel like I’ve been  taken advantage of. This is not the experience your brand claims to offer.   Order# 72757

I need a real update, verified tracking information, or a replacement/refund immediately. I’m hoping you can prove that customers can actually trust this company, because right now, my confidence is extremely low. Order# 72757

I placed an order on 12/2/25 and received a confirmation email that day. In the six days since, I have heard nothing and went online to check the status of my order. When I clicked to check the status I was redirected to a site, Just Answers, that wanted $5 for me to chat with an "expert". I then tried calling and got the run around blaming it on the delivery company that has not even received my order from Duluth. After being put on hold for ten minutes I was told the package might be being transferred to a different delivery company and I should wait until the 16th before submitting a request for a refund. Today, 12/8/25 I called again and after being on hold for fifteen minutes was told that the package was sent to the carrier but they are so far behind because of Christmas they have not yet scanned it into their system(classic typical punt of responsibilty) and that I should now give it until the 18th to arrive. Sixteen days to deliver a sweatshirt... if at all?! Outrageous, unacceptable and certainly no way to do business. This was my first Duluth purchase so I can not speak to the quality of their clothing. I can speak to their customer service and overall service which is, at best, useless and not reliable so, irrespective of the quality, this is the last time I will ever order from Duluth. Their clothing may be great but the aggravation is not worth it.

Haven’t heard about my warranty claim. Sweatshirt is trash. 

The app is easy to navigate, and I appreciate that I can expect my orders to arrive within 2-3 days. It’s reassuring to know that my purchases will be delivered promptly. I’ve been a loyal customer of TLF for a long time and highly recommend it to others.

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