Great product - straightforward and easy to use, plus incredible customer service.

The QR code they sent would not allow me to scan in. I had a train to catch, so could not delay. So I got a ticket to the garage and hoped to sort it out later. The email they sent back said if there was an issue scanning out to call. Customer service was completely unhelpful. So I paid 72 dollars to get out of the garage. I sent the receipts by email expecting them to cover it. But, no, they gave me some credit for the 30 dollars it was supposed to be. But since I will never use this service again (not throwing good money after bad), it was a 102 dollars for 36 hours of parking. Lesson learned. 

Everything was perfect - from ordering and paying to getting in and out of the garage.

Haven't been to airport yet My flight is 12/10/25 ???

​poorly organized process to end your cruise! Dealing with a lack of clear directions and then an inefficient, multi-step shuttle system can definitely sour the memory of an otherwise enjoyable trip.
​It seems like the main issues were:
​Lack of Clear Directions: No instructions were provided for getting from the port area back to the RIGHTWAY parking lot.
​Inefficient Two-Step Shuttle:
​You were first taken to a main parking lot.
​You then had to wait an extra 45 minutes for a separate shuttle to take you to the correct lot (IKEA/green tickets).
​The Questionable System: You noted that the shuttle vans should have picked up people parked by IKEA directly from the port to save time and hassle at the main lot, but the lack of enough shuttle vans made the planned (but inefficient) system even worse.
​Unfortunately, these types of logistical issues often stem from parking companies not coordinating enough staff or buses for peak disembarkation times, or simply having a poor operational plan.

What made my experience great was the fact that I was able to access my stuff anytime of the day and that I never saw her once during the year that I rented her so I felt very comfortable going anytime I wanted to get my stuff. 

Everything worked as promised, no waiting time, place was easy to find as the address was correct, competitive price. 

Exceedingly deceptive trade practices in place with this organization.  Their posted overnight rate was $30.  My car entered the lot at 4:45pm and exited at 9:30am the next day (16hrs. total).  I was charged for 2 days at $30.39 plus a 'convenience charge' of $15.00.  Upon bringing this to their attention, I was informed that the night ends at midnight and a new day begins at 12:01 the next day.  In no way does this make sense when you advertise overnight parking for $30.

All personal are professional and on top of their jobs  

Host was super knowledgeable. Within a couple of minutes I had directions, directions with pictures, best places to eat, worst places to eat and even directions to get out of traffic when leaving. It was about a 20 minute walk to the stadium, honestly it took longer to walk to our seats when we got to the stadium than it did to get from the spot to the stadium. Had a good joke with them about what parallel means. 😂 will park here on our next Chiefs game day! 

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