Alpaca Collections Reviews 240

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, highlighting their excellent look, soft texture, and beautiful craftsmanship. Many reviewers specifically mentioned the warmth, comfort, and stylish design of items such as sweaters, cardigans, and coats. Consumers also appreciate the wide selection of colors and the use of high-quality materials like baby alpaca and merino wool. People frequently commend the company's delivery service for its speed and accuracy. Ordering is described as easy, with timely updates provided throughout the process. Furthermore, the customer service receives exceptional praise, with reviewers noting the responsiveness, helpfulness, and personal touch provided by the staff. Many reviewers were impressed by the level of communication and the genuine care demonstrated by the company.

Based on these reviews

Rated 5 out of 5 stars

In order and received a beautiful Vicuna scarf. It is of the finest and the very best quality , very soft and highly delicate. I have several hand made pashmina cashmere scarfs, but, this one is the... See more

Rated 5 out of 5 stars
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Great quality merchandise and excellent customer service. I have been a customer of Alpaca Collections for 15 years, and I can attest that the quality of their products and their customer service are... See more

Company replied

Rated 5 out of 5 stars

First of all, I was impressed with the merchandise, being made of the finest materials with the highest attention to detail and craftsmanship. I was particularly wowed by the selection of Montecrist... See more

Company replied

Rated 5 out of 5 stars

I bought the most beautiful alpaca throw blanket for springtime for my newly designed bedroom from Alpaca Collections. Its lovely pattern and high quality materials stood out even among higher priced... See more

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Rated 4 out of 5 stars
Verified

The hat is of good quality. Tends to dress larger. Would have gotten at least 4 stars if their return procedures were less complicated and they would include a return label. With their current system,... See more

Company replied

Rated 3 out of 5 stars
Verified

Customer service was outstanding! However, second set of pajamas I ordered ( size L) were suppose to be a size larger than original set (size M) but I couldn’t see any difference between the two tops.... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything from finding the perfect hat to ordering a custom-made version was seamless. Mateo Zerecedo was amazing with his knowledge and kind assistance... without his help, I would not have bought... See more

Company replied

Rated 4 out of 5 stars
Verified

Was disappointed that the socks I ordered were not on time for Christmas but was given a third pair of socks free as compensation. I just wish the third pair were the same socks that I initially orde... See more

Rated 5 out of 5 stars
Verified

Great customer services Fast shipping and the Brianna sweaters are amazing I bought 7 of them they are so soft and comfortable. I will buy more when they come out with new colors just love those swe... See more

Company replied

Rated 5 out of 5 stars
Verified

When I ordered the product, it was on back order, so I knew it would arrive a bit late. What I didn't expect, was the company to throw in a free alpaca beanie as a consolation for waiting so long. Tha... See more

Company replied

Rated 3 out of 5 stars
Verified

The ad said the coat was knitted, but it was felt. The upper sleeves were too narrow to put the coat on over a sweater. I asked about returning it and an email said I would hear whether I could in... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic jacket Great customer service- as I had questions both before and after purchasing this jacket. The jacket is exactly what I was looking for, as it is easily the most comfortable jacket... See more

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Rated 5 out of 5 stars
Verified

The communication with this company far exceeds what you get these days! You actually get to talk to a real person. Their customer service is excellent and very responsive. The quality of their cloth... See more

Rated 5 out of 5 stars

I have an extraordinary alpaca bomber jockey from Alpaca Collections. Sadly, I recently discovered a moth has found my beloved jacket as much as me. When I went on the website i unfortunat... See more

Rated 4 out of 5 stars
Verified

I felt the product I purchased is somewhat unique, which is important to me. The price was reasonable after it went on sale and with a discount coupon and the shipping was quick.

Rated 4 out of 5 stars
Verified

Nice gift for my sister, but the expedition was very expensive though very fast. The articles seem to be expensive, but the quality is there, so I can't judge in that. It came in and was nice.

Company replied

Rated 4 out of 5 stars
Verified

It was all as promised. I rec’d the order within the time frame given. The sweater I ordered is so soft, well made and beautiful - my only wish is for it to be a little longer.

Company replied

Rated 5 out of 5 stars
Verified

This was a great gift for my girl of 20 years... The entire customer service thing was awesome...it shipped immediately and it was priceless to watch her open it...

Rated 5 out of 5 stars
Verified

Love alpaca!! Your styles are amazing 👏 quick and reliable delivery, good prices 👏

Rated 5 out of 5 stars
Verified

Communication via email regarding my specific desires and needs for a hat were expertly handled and delivered. My hat is outstanding in appearance and quality.

Company replied

Rated 5 out of 5 stars
Verified

Men’s cardigan that is warm and thick and stylish like a jacket. So soft and beautifully made.

Rated 5 out of 5 stars
Verified

Great looking hat also had a pleasant conversation on the phone concerning my hat. Very helpful and professional

Company replied

Rated 5 out of 5 stars
Verified

Sheets were the exact color ordered. Quality was good. Order was delivered promptly.

Rated 3 out of 5 stars
Verified

The sweater looks nice, but the fabric is so thin one can see light through it.

Company replied

Rated 3 out of 5 stars
Verified

I think the product quality was just fair. I guess I was expecting finer quality alpaca end product.

Company replied

Rated 5 out of 5 stars
Verified

The product arrived quickly and I was pleasantly surprised when it was from Kuna!!! Thank you. I wonder if you sell a perfume called Kuna as well? Thank you!

Rated 5 out of 5 stars
Verified

The coat I bought is great! If I have another chance, I want to get your clothes.

Company replied

Rated 5 out of 5 stars
Verified

Love the sweater! Just what I had in mind in terms of color, style and warmth. The small size fits me perfectly.

Rated 5 out of 5 stars
Verified

The delivery was fast and the alpaca coat is very high quality

Rated 5 out of 5 stars
Verified

The coat, I liked the material the coat was made of the alpaca and how soft it was. The style was nice too.

Rated 5 out of 5 stars
Verified

This coat is stunning. I am 5feet and 100lbs. Sleeve length is perfect too! Very classy and warm :)

Rated 5 out of 5 stars
Verified

Easy to order. Timely updates. Very nice product. Thanks!

Rated 5 out of 5 stars
Verified

The Alpaca wool chunky is a blend of baby alpaca and merino wool. It is wonderful to work with. The color selection is so lovely. I have purchased four colors, each is perfect.

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Company details

  1. #81 of 425 best companies in Clothing Store
  2. #20 of 75 best companies in Men's Clothing Store
  3. #23 of 136 best companies in Women's Clothing Store

Written by the company

Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

240 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 4 out of 5 stars
Verified

Nice and simple to order.The order… good socks are hard to find

Nice and simple to order.The order arrived in a timely fashion, very nice. I am looking for a sock that somebody gifted to me.Many years ago it was the peruvian link.I cannot find these socks.They lasted fifteen years.I wore them out.I love them.I tried to find them through this alpaca company.They're not quite the same.They're good, but since I've worn this other pair, the bar is very high.So I am still looking to find this Most wonderful pair of socks!

November 24, 2025
Rated 5 out of 5 stars

Ordered and received the high quality Scarf

In order and received a beautiful Vicuna scarf.
It is of the finest and the very best quality , very soft and highly delicate. I have several hand made pashmina cashmere scarfs, but, this one is the best . The product arrived in time as promised by the customer service people and the packaging was first class . The ordering was easy and the service was outstanding .

December 3, 2025
Unprompted review
Rated 5 out of 5 stars
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15 years of great experience

Great quality merchandise and excellent customer service.
I have been a customer of Alpaca Collections for 15 years, and I can attest that the quality of their products and their customer service are "second to none"

November 3, 2025
Unprompted review
Alpaca Collections logo

Reply from Alpaca Collections

Thank you so much, Margarita. Your words truly mean the world to us. Knowing that you’ve trusted Alpaca Collections for 15 years is one of the greatest compliments we could ever receive. We’re honored to have you as part of our community and grateful for the opportunity to serve you with products and service that meet your expectations year after year.

Thank you for your loyalty — we look forward to many more years together.

Warm regards,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Great merchandise

Great merchandise

November 4, 2025
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Reply from Alpaca Collections

Thank you so much, Debbie! We’re thrilled to hear that you’re happy with our merchandise. Your support truly means a lot to us, and we look forward to welcoming you back on our website again soon!

Warm regards,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

The coat I bought is great!

The coat I bought is great!
If I have another chance, I want to get your clothes.

October 31, 2025
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Reply from Alpaca Collections

Thank you so much, Junko! We’re thrilled to hear that you’re enjoying your coat — that truly makes our day. We’d be delighted to help you find more pieces you’ll love whenever the opportunity comes. Thank you for your trust and support!

Warm regards,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Elegant style that fit perfectly

Elegant style that fit perfectly

November 3, 2025
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Reply from Alpaca Collections

Thank you so much, George! We’re delighted to hear that the style fit you perfectly and that you loved its elegance. Your feedback truly means a lot to us. We hope you enjoy your piece, and we look forward to having you back on our website soon!

Warm regards,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Great Service- Great Support- Great…

Great Service- Great Support- Great Producrs

October 7, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you so much, Louis! We’re thrilled to know you’re happy with our service, support, and products. Your kind words truly mean a lot to our team — we take great pride in making every experience a positive one. We look forward to having you shop with us again soon!

Warm regards,
The Alpaca Collections Team

Rated 4 out of 5 stars
Verified

Excellent quality as expected the…

Excellent quality as expected the shawls weren’t too big

October 13, 2025
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Reply from Alpaca Collections

Thank you so much, María Elena! We’re delighted to hear that you were pleased with the quality of your shawls — it means a lot to us. We truly value your feedback and will keep your comments in mind as we continue refining our designs. We hope to see you again soon on our website!

Warm regards,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Customer Service that goes Above and Beyond!

When I ordered the product, it was on back order, so I knew it would arrive a bit late. What I didn't expect, was the company to throw in a free alpaca beanie as a consolation for waiting so long. Thanks! I love my new hoodie and hat!

October 7, 2025
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Reply from Alpaca Collections

Thank you so much, Jacob! We’re thrilled to hear that you’re happy with your hoodie and hat — and that our small gesture made the wait worthwhile. We always strive to make every experience a positive one, even when delays happen. Your kind words truly mean a lot to us, and we look forward to serving you again soon!

Warm regards,
The Alpaca Collections Team

Rated 3 out of 5 stars
Verified

Great customer service, however….

Customer service was outstanding! However, second set of pajamas I ordered ( size L) were suppose to be a size larger than original set (size M) but I couldn’t see any difference between the two tops.

October 7, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you for your feedback, Kathy! We’re so glad to hear you had a positive experience with our customer service. We’re sorry, however, that the sizing between the pajama sets didn’t meet your expectations.

These pajamas are crafted by one of our partner suppliers, whose sizing can occasionally vary slightly from standard measurements. We truly appreciate you taking the time to share your thoughts, as it helps us continue improving.

As a small gesture of appreciation, we’d like to offer you $20 off your next order with the code THANKYOU20. We hope this helps make your next experience with us even more enjoyable.

Warm regards,
The Alpaca Collections Team

Rated 4 out of 5 stars
Verified

The hat is of good quality

The hat is of good quality. Tends to dress larger. Would have gotten at least 4 stars if their return procedures were less complicated and they would include a return label. With their current system, unless you know your exact size, ordering is just a hassle. Other websites are more client friendly.

October 3, 2025
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Reply from Alpaca Collections

Thank you for your feedback, Ramon! We’re glad to hear that you’re happy with the quality of your hat. We appreciate your comments about our return process and sizing, and we completely understand how this can make ordering more challenging.

We’re continuously working to simplify our procedures and improve the overall shopping experience, so your input is very helpful to us.

Warm regards,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Good quality

Pleased with my ponche

September 22, 2025
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Reply from Alpaca Collections

Thank you, Josie! We’re so happy to hear that you’re pleased with your poncho and its quality. We truly appreciate your support and hope you enjoy wearing it for many seasons to come. We look forward to seeing you again on our website soon!

Warm regards,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Dealing with Cusomer Service as a true…

Dealing with Cusomer Service as a true delight.

September 8, 2025
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Reply from Alpaca Collections

Thank you so much, Rosemarie! We’re truly delighted to hear that your experience with our Customer Service team was such a pleasant one. Providing warm and attentive care is always at the heart of what we do. We deeply appreciate your kind words and look forward to assisting you again soon.

Warm regards,
The Alpaca Collections Team

Rated 4 out of 5 stars
Verified

It was all as promised

It was all as promised. I rec’d the order within the time frame given. The sweater I ordered is so soft, well made and beautiful - my only wish is for it to be a little longer.

September 3, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you so much for your thoughtful review! We’re so happy to hear that your sweater arrived on time and that you love its softness and craftsmanship. We truly appreciate your suggestion regarding the length, feedback like yours helps us refine every detail for future collections.

Warm regards,
The Alpaca Collections Team

Rated 3 out of 5 stars
Verified

The sweater looks nice, but

The sweater looks nice, but the fabric is so thin one can see light through it.

September 3, 2025
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Reply from Alpaca Collections

Thank you for your feedback, James! We’re glad to hear you liked the look of the sweater, though we’re sorry the fabric didn’t meet your expectations. Some of our lighter knits are designed for breathability and layering, but we understand this may not suit everyone’s preference.

As a small gesture of appreciation for sharing your thoughts, please enjoy $20 off your next order with the code THANKYOU20. We hope this helps make your next experience with us even better.

Warm regards,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

To order is easy prices were reasonable…

To order is easy prices were reasonable and my shipping was very fast. I love my llama shirt

August 20, 2025
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Reply from Alpaca Collections

Thank you, Jacqueline! We’re so happy to hear that your shopping experience was smooth, that shipping was fast, and that you love your llama shirt. It’s wonderful to know you’re enjoying it! We truly appreciate your support and hope to see you again on our website soon.

Warm regards,
The Alpaca Collections Team

Rated 3 out of 5 stars
Verified

I think the product quality was just…

I think the product quality was just fair. I guess I was expecting finer quality alpaca end product.

August 18, 2025
Alpaca Collections logo

Reply from Alpaca Collections

Thank you for your feedback, Albert! We’re sorry to hear that the product didn’t fully meet your expectations. Our alpaca garments can vary slightly in texture and finish depending on the fiber blend and artisan technique used, but we truly appreciate you sharing your honest impressions, it helps us improve with every collection.

As a small gesture of appreciation, please enjoy $30 off your next order with the code THANKYOU30. We hope your next experience with us feels even more aligned with what you were hoping for.

Warm regards,
The Alpaca Collections Team

Rated 5 out of 5 stars
Verified

Alpaca support me replay imediatrly…

Alpaca support me replay imediatrly wich I like. About prodoct is exelent

August 4, 2025
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Reply from Alpaca Collections

Thank you so much, Dmytro! We’re delighted to hear that our support team was able to assist you promptly and that you’re pleased with your product. Your kind words mean a lot to us, and we truly appreciate your trust. We look forward to serving you again soon!

Warm regards,
The Alpaca Collections Team

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