American Collectors Insurance Reviews 20,975

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expert service, knowledge, and professionalism. Consumers highlight the ease of the entire insurance process, from initial inquiry to policy completion, and appreciate the representatives' patience and thoroughness in answering questions. People also value the efficient and helpful phone system, which quickly connects them to the right person. The company's service is frequently described as quick, easy, and professional. Reviewers are pleased with the competitive rates and comprehensive coverage options. Many customers also appreciate the user-friendly online application process and the prompt follow-up from customer service. The positive user experience and affordable pricing contribute to a high level of satisfaction among those who have insured their collector cars with this company.

Based on these reviews

Rated 5 out of 5 stars
Verified

Had a hard time getting insurance for my classic VW. I found American Collectors, went on their site, filled out some information. Spoke to a wonderful lady named Taylor who asked me a few questions a... See more

Rated 5 out of 5 stars
Verified

Dylan, the insurance agent, was very friendly and professional. He had a knowledgeable understanding of antique cars. Dylan helped to smoothly navigate the process of insuring my two VWs at a grea... See more

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Rated 5 out of 5 stars
Verified

Alex was knowledgeable, with both the product available through ACI and the vehicles I was insuring. He walked me through options, steps to secure insurance, and features of my policy with enthusiasm... See more

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Rated 5 out of 5 stars
Verified

Ryans knowledge and open communication listening to my jabbering off subject, laughed but kept a Profesional stature and made things easy to understand. Felt like I was talking with family looking ou... See more

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Rated 4 out of 5 stars
Verified

Happy with everything good pricing knowledge I received from Erika . But only thing I didn’t care for is everyone else try to contact me I like to talk to one person on business deals. Erika wasn’t pu... See more

Rated 4 out of 5 stars
Verified

Online portal worked well to schedule an appointment and got a reminder email the morning of. However, ACI was closed that day and didn’t call in or update the appointment. Got a call the next week... See more

Rated 5 out of 5 stars
Verified

I looked at just about all of the recommended classic car insurance companies, and American Collectors Insurance beat them all by providing better coverages and features for quite a bit less than the... See more

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Rated 5 out of 5 stars
Verified

Erica did a great job setting up my insurance. She was informative and did a good job with follow up phone calls. Let see how my new experience goes with a new insurance company.

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Rated 5 out of 5 stars
Verified

My experience with the representative that straightened my policy out , was amazing she was quick and direct and made sure I understood what I needed, very helpful! Thank you for having her!

Rated 5 out of 5 stars
Verified

Dialed in Insurance Specialist. Not only walked me through the process, but sent me an email as follow up. When I was ready to proceed, he called me immediately. No telephone tag. No being transferred... See more

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Rated 5 out of 5 stars
Verified

Very helpful and knowledgeable about what I was looking for. Would recommend this company to anyone. I do classic car shows a will definitely spread the word on how affordable and professional this... See more

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Rated 5 out of 5 stars
Verified

I recently sold my collector cars, so I called to cancel my policy and it was made very easy by the representative Casey. He explained everything quickly sent me my paperwork, and I was on my way!

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Rated 5 out of 5 stars
Verified

After completing the on-line request for an insurance quote for my 66 Pontiac GTO, I was contacted by Steven. After discussing my insurance requirements, he was able to provide a revised quote which... See more

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Rated 5 out of 5 stars
Verified

I have owned several classic vehicles that I’ve insured through American Collectors Insurance. On each occasion I have had the pleasure of dealing with Victoria Feemster. She has always done a terrifi... See more

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Rated 5 out of 5 stars
Verified

Victoria Feemster and Dylan Perry. They did an excellent job. Very polite and easy to work with. Dylan was patient with my work schedule and Victoria was able to pick up where he left off. I couldn't... See more

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Rated 5 out of 5 stars
Verified

I asked my insurance broker to shop around and they were not very responsive. I did a quick Google search and found you. I was able to complete an application rather easily online and in less than a d... See more

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Rated 5 out of 5 stars
Verified

Finally a professionally trained rep. She ensured my issue was resolved. Made inquiries, called me, texted me. Shes a keeper. Satisfied customer. Ill renew on her alone. Top notch REChavera

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Rated 5 out of 5 stars
Verified

I was very pleasantly surprised when I called up to inquire about collector car insurance how easy the whole experience was. Much of this was due to the expert service I received from Amanda Jones. S... See more

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Rated 5 out of 5 stars
Verified

I called to insure my antique car and having had some problems with the previous insurer I expected some difficulty. However, everything went very well with agent Max. Even when I called back to chang... See more

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Rated 5 out of 5 stars
Verified

Everyone has been super nice during this changeover. I added 4 vehicles, and it was painless! Thanks to Renee for the phone help finishing up this morning!!!

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Rated 5 out of 5 stars
Verified

Michelle was great! She was very personable the entire process. She took time to explain everything and even had to go over something a couple times to help me understand better and she never got shor... See more

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Rated 5 out of 5 stars
Verified

I was lead through the entire process in a very professional manner which put me at ease! I would not hesitate to recommend them to a fellow car collector!

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience with my rep. My schedule is very washy and he was very patient and accommodating with me. He was not pushy and managed to get me a very competitive rate.

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Rated 5 out of 5 stars
Verified

Ryan made the process of getting registered a breeze. Enjoyed chatting with him while we went through the different steps. He is a great ambassador for your company.

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Rated 5 out of 5 stars
Verified

Weston was extremely helpful and pleasant. He was able to get my what I needed quickly. I truly appreciate everything he did for me.

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Rated 5 out of 5 stars
Verified

Excellent, All of my questions and concerns regarding the policy conditions were answered throughly and completely by the agent I dealt with. Follow up e-mail were prompt & timely. Thank you!

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Rated 5 out of 5 stars
Verified

Michael was great to work with. He had answers to all my questions. The premiums are good. I would recommend American Collectors to anyone. Thank you

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Rated 5 out of 5 stars
Verified

Tonya is an outstanding representative of American Collectors Insurance. Her professionalism, knowledge, and genuine care for customers truly set her apart. Whether you’re new to specialty insurance o... See more

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Rated 5 out of 5 stars
Verified

Request for new policy was handled quickly and very professionally . Excellent experience. Carrie Wooters was great to deal with as was Taylor.

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Rated 5 out of 5 stars
Verified

Had to make a quick change to my policy and wow! Always quick and easy to work with. The representative listened to what I was asking and helped me out quickly and efficiently.

Company replied

Rated 5 out of 5 stars
Verified

The expediency of the process, communication and understanding the process as well as the walk through opportunity with any problems i experienced. Your rate for the year was just outstanding and prov... See more

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Rated 5 out of 5 stars
Verified

Miranda was great helping me to get my car insured. Very professional, polite and courteous.

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Rated 5 out of 5 stars

Their phone system is excellent, quickly directing you to the right person. The representative was remarkably efficient and handled all my needs with expertise in just a few minutes. A flawless experi... See more

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Rated 5 out of 5 stars
Verified

Alexander Pena is extremely knowledgeable and very polite. He made this experience fast, efficient, courteous and pleasant. I would recommend going with American Collectors Insurance based on my exp... See more

Rated 5 out of 5 stars
Verified

Easy application on-line. Followup with customer service was painless and worth my time. Thank You.

Company replied

Rated 3 out of 5 stars
Verified

I wanted you to insure it for what I paid to have it refurbished, at a minimum, which didn't include the cost of the vehicle itself before refurbishment.

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Rated 5 out of 5 stars
Verified

My underwriter was amazing - thoughtful, knowledgeable and a joy to work with.

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Rated 5 out of 5 stars
Verified

Kymberly has been exceptional with customer service! Very thorough with the information and kind and courteous throughout the whole process

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Rated 5 out of 5 stars
Verified

Amanda Jones was wonderful. Very helpful, and knowledgeable about my request.

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Rated 5 out of 5 stars
Verified

My call back was received exactly as expected and agent Ginger was courteous, respectful, knowledgeable.

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Rated 5 out of 5 stars
Verified

American Collector staff were friendly and responsive to my questions. The application and final review process of the coverage was clear and efficient.

Rated 5 out of 5 stars
Verified

Darrin Fordiani was extremely knowledgeable and professional during several interactions. He gave sound advice and was a pleasure to interact with. I highly recommend American Collectors Insurance and... See more

Rated 5 out of 5 stars
Verified

The lady I talked to on the phone was a big help with my information! Excellent! Believe here name was Adriana !I have been a still am a long, long time customer of American Collectors Insurance Compa... See more

Company replied

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Company details

  1. #7 of 105 best companies in Insurance Agency
  2. #2 of 39 best companies in Auto Insurance Agency
  3. #4 of 34 best companies in Insurance Broker
  4. #1 of 55 best companies in Insurance Company

Written by the company

Since 1976, car collectors have trusted American Collectors Insurance for classic car insurance. Get an “Agreed Value” auto quote in seconds & save up to 40%!

Why choose ACI?

Written by the company

You collect it. We protect it.
You've spent blood, sweat, tears, and dollars to lovingly get your "baby" just the way you want it. Trust American Collectors Insurance (ACI) to keep it that way with an Agreed Value policy and "repair shop of choice" claims service. At ACI, we don't simply insure your vehicle, we strive to protect and encourage your collector passion.
Real Person Guarantee.
Talk to a friendly, knowledgeable, licensed representative during our extended business hours on Monday - Saturday. No confusing phone menus, no long wait times.

Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars

A respectable company, but something strange occurred.

This review is based on my recent experience with over eight years of continuous service as a loyal customer with American Collectors Insurance.

Unfortunately at this time, I had to transfer my classic car insurance to another company; and, I am no longer a customer with American Collectors Insurance Company.

The following events will explain my decision to transfer to another insurance company:

Beginning in August 2025 after receiving a written request from American Collectors, I made numerous unsuccessful attempts
to provide requested information, and documentation needed for the renewal of insurance coverage with American Collectors for November 2025.

This time consuming renewal process (phone calls & emails) continued through November 2025 without a successful resolution. As result, I partnered with another insurance company and insured my classic car effective November 2025.

It should be noted that several phone representatives from American Collectors were very professional, courteous, and helpful during this entire process.

Also, a key area of concern needing review and attention concerns the underwriting audit/renewal process. Overall, the communication and renewal steps were not very accommodating and transitional from a loyal customer’s point of view. It is recommended that this process be reevaluated and adjusted if needed.

Again, this review was written to provide an avenue for positive constructive criticism and evaluation in the area of concern, and in hopes that corrective steps can be taken in the betterment of the company and customers.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Danielle was polite and extremely…

Danielle was polite and extremely informative and helpful. She addressed all my concerns and satisfied each one while conducting a conversation with a feeling of confidence in her job. Can't say more than excellent.

December 6, 2025
Rated 5 out of 5 stars
Verified

Kathleen was awesome

Kathleen was awesome , Easy to work with and had all the answers I needed. I have been with American Collectors for several years and use them exclusively for my insurance needs for my classic cars. Great job.
Thank you Kathleen.

December 6, 2025
Rated 5 out of 5 stars
Verified

Outstanding Customer Service

Darrin Fordiani was extremely knowledgeable and professional during several interactions. He gave sound advice and was a pleasure to interact with. I highly recommend American Collectors Insurance and their outstanding customer service.

December 4, 2025
Rated 5 out of 5 stars
Verified

Fast, efficient and pleasant service.

Alexander Pena is extremely knowledgeable and very polite. He made this experience fast, efficient, courteous and pleasant. I would recommend going with American Collectors Insurance based on my experience. Alexander was able to answer all of my questions.

December 6, 2025
Rated 2 out of 5 stars
Verified

Every person I speak with is pleasant…

Every person I speak with is pleasant and personable but the conversations do not seem to get recorded so that if person x tells me one thing person y has no knowledge of it. Their adobe application for forms does not work on my computer. The last person I spoke with said we will use us mail to send you forms and when I mentioned the deadline of 20 days I was told not to worry about it. The next day I get , another, email , from a different person telling me my 20 day deadline to sign forms is fast approaching. All in all they seem very disjointed. I think I would look at the competition when it comes time to renew.

December 3, 2025
Rated 5 out of 5 stars
Verified

Amazing helper

My experience with the representative that straightened my policy out , was amazing she was quick and direct and made sure I understood what I needed, very helpful! Thank you for having her!

December 4, 2025

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