The software in the controller that allows customization at each PAS level is nice. Shipping was fast. Emily of your service team was very responsive.. The assy. of the bike was straight forward with... See more
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Andskyebike is a Hong Kong-based e-bike brand dedicated to delivering high-quality, affordable electric bikes to the U.S. market. We specialize in powerful, performance-driven models like the Apex 50 and S700, designed for all-terrain use with features such as full suspension, fat tires, and long-range batteries. Our foldable e-bikes combine durability, style, and convenience, making them perfect for both city commutes and outdoor adventures. At Andskyebike, we’re committed to offering great value and excellent customer support, ensuring you enjoy every ride with confidence.
United States
Replied to 100% of negative reviews
Typically replies within 24 hours
Fast delivery .Exactly what I ordered.
I am still waiting on my replacement parts that got damaged in shipment

Reply from Andskyebike
Received my apex50 and was astonished at the size and weight of the box, I have never seen anything that was packed in such a way to protect everything possible 5🌟my god is that box heavy, unpacked and laid everything out then watched a u tube video of the assembly of the bike which was brilliant as you can go through each stage and pause etc the look and feel of the bike seems very well made and robust( heavy), accessories are good with everything like rack bag,pump,waterproof phone holder,water bottle rack, lock which I would upgrade to a better quality, I could keep writing on and on but overall I’m very impressed with the quality,design and price of the apex50. 5/12/2025 just been out and 35 mph( private land) awesome
great bike love all the accessories it comes with it can't wait to take it out
Very happy with the bike and andsky. The bike came with a faulty motor and andsky shipped me a new one swiftly. While this bike is VERY heavy, its very comfortable and performs very well
Bike is great. But rear rack has twice broken. Have the extra rack mounted battery and both racks broken in the same place

Reply from Andskyebike
Great bike for the price that you pay. Generous offering. After sales service is also great with a genuine willingness to help.
problems within 10 km with no drive to rear motor. Emily from customer service was great .I have had to disassemble the rear of bike and install new rear motor. this did not remedy the problem, now I have to disassemble crank assembly to install new controller to make this bike work properly hopefully.i do not feel this is a fair thing for me to do with a brand new bike, as I have spent 6 hrs trying to fix this brand new bike. I feel just sending out parts and expecting the customer to DEAL WITH IT is not right. now I have a new bike in parts on my work bench that I can't ride .looking forward to your response

Reply from Andskyebike
Powerful bike can handle all kinds of various terrain. Shipping was extremely fast, and the bike arrived in perfect condition! Assembly was easy and not complicated!
Very good purchase! Great bike. Long-lasting battery. It's just a great experience to ride it.
Easy ordering of the part I needed. It showed up quickly and had no issues.
After a disappointing start with our new APEX 50 e-bike, I contacted the company to express our concerns. They responded quickly and have been working with my husband to resolve the issue. Their willingness to follow up and address the problem shows a strong commitment to customer service. We’re grateful for their support and professionalism.

Reply from Andskyebike
I love it. Already drove over 200km and still love it.
Assembling was a bit tedious.
Range is lower than what they advertise. If i use PAS3/5 i can only do around 65 ish km distances.
Overall i enjoy the ride. I recommend it.
My 52 volt battery will not fully charge, when the charger goes from red to green. I check the battery and it says it is not fully charged or I got a used battery.

Reply from Andskyebike
The bike itself is built pretty well. It has one major design flaw. That flaw is the retaining bolt used to fasten the left side pedal crank. This retaining bolt needs to incorporate left hand threads. The pedaling action on the left side of the bike will constantly work to loosen a right hand thread due to its counter clockwise rotation. Adding thread locker is NOT the solution. The replacement part you sent me still incorporates right hand threads for the left side of the pedal crank. Any further manufacturing runs should be redesigned to utilize left hand threads on the left side. There are no instructions included with this replacement part! Do you have a website for installation instructions?
I ordered a front turn signal kit from you and although the parts arrived okay, no installation instructions were included.
Thanks, Don Wendorf
( order number 1762)

Reply from Andskyebike
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