Andskyebike Reviews 111

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the product's quality and performance, noting its power and ability to handle various terrains. Consumers also appreciate the value for money, considering the features and capabilities of the bike relative to its price. The efficient delivery service ensures that products arrive in perfect condition, and the assembly process is generally straightforward. People consistently praise the company's customer service, highlighting the responsiveness and helpfulness of the representatives. Consumers feel that the company genuinely cares about their satisfaction and is willing to go the extra mile to resolve any issues. The positive experiences with both the product and the support team contribute to a strong sense of trust and confidence in the brand.

Based on these reviews

Rated 4 out of 5 stars
Verified

The software in the controller that allows customization at each PAS level is nice. Shipping was fast. Emily of your service team was very responsive.. The assy. of the bike was straight forward with... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer service is almost as important as quality in the product A great product w subpar customer care can ruin a purchase I feel my Apex 50 was a really good deal for the $$ the bike has been... See more

Rated 5 out of 5 stars
Verified

Powerful bike can handle all kinds of various terrain. Shipping was extremely fast, and the bike arrived in perfect condition! Assembly was easy and not complicated!

Rated 4 out of 5 stars
Verified

The bike itself is built pretty well. It has one major design flaw. That flaw is the retaining bolt used to fasten the left side pedal crank. This retaining bolt needs to incorporate left hand t... See more

Company replied

Rated 3 out of 5 stars

Flat paved road and bike says I'm going 35mph but actual speed is 32, so screen mph not accurate, which makes me worry if miles on bike will be accurate or not, so will need to test that out as well... See more

Company replied

Rated 3 out of 5 stars
Verified

problems within 10 km with no drive to rear motor. Emily from customer service was great .I have had to disassemble the rear of bike and install new rear motor. this did not remedy the problem, now I... See more

Company replied

Rated 3 out of 5 stars
Verified

I am still waiting on my replacement parts that got damaged in shipment

Company replied

Rated 5 out of 5 stars
Verified

After a disappointing start with our new APEX 50 e-bike, I contacted the company to express our concerns. They responded quickly and have been working with my husband to resolve the issue. Their willi... See more

Company replied

Rated 3 out of 5 stars
Verified

I like that my bike inside the box was not damaged. The box was dry rotten and busted when it finally was delivered. There was delays on delivery which I was not informed until I finally decided to ca... See more

Company replied

Rated 5 out of 5 stars
Verified

I've got about 120 miles on my 52V Apex 50 and love it. I live on the beach, and the dual drive powers through loose sand really well, and the range is excellent. I think that the quality of constru... See more

Rated 5 out of 5 stars
Verified

Andsky had great customer service. They helped me along the way by pointing out I had inadvertently ordered unnecessary parts for the bike and kept me up to date on delivery times. Always a quick repl... See more

Rated 3 out of 5 stars
Verified

I was having trouble getting it to work correctly and your instructions are vague. I knew it would be a simple issue, but it was giving me a hard time. Your directions need to be clearer on how to g... See more

Company replied

Rated 5 out of 5 stars
Verified

I love it. Already drove over 200km and still love it. Assembling was a bit tedious. Range is lower than what they advertise. If i use PAS3/5 i can only do around 65 ish km distances. Over... See more

Rated 5 out of 5 stars
Verified

The bike was easy to assemble, mirrors were a slight problem, but got it worked out. It’s everything I expected it to be. The electronic controls are a little complicated to understand but I am gettin... See more

Rated 4 out of 5 stars
Verified

This is my first ebike . The company does seem to try to help with the issues I've had . Keep in mind your dealing over seas . Programming the controller and how different settings will affect the bik... See more

Company replied

Rated 4 out of 5 stars
Verified

Very happy with the bike and andsky. The bike came with a faulty motor and andsky shipped me a new one swiftly. While this bike is VERY heavy, its very comfortable and performs very well

Rated 5 out of 5 stars

Just got my Apex 50 and totally love it. I ordered a spare battery and some other accessories, and thy were extremely fast in responding to my questions. No fult on theirs,but I had a broken plast... See more

Rated 5 out of 5 stars
Verified

Received my apex50 and was astonished at the size and weight of the box, I have never seen anything that was packed in such a way to protect everything possible 5🌟my god is that box heavy, unpacked a... See more

Rated 5 out of 5 stars
Verified

Quality product. Great price. Delivered on time in perfect condition. Duel motor power is a plus. 35 MPH MPH no problem. Thanks for delivering a great E-Bike.

Rated 5 out of 5 stars

I’ve had my Apex 50 for about a month and I love it. My only issue was with the battery mounting. The battery would wobble side to side. I bought three rubber washers (5/8 x 2 1/4 x 1/8) f... See more

Rated 4 out of 5 stars
Verified

Happy to have a quick reply, that alone adds a couple of stars, but still couldn’t fix my issue (rear rack not lining up with the screws) but still can’t figure it out. Hopefully I can get another rep... See more

Company replied

Rated 5 out of 5 stars
Verified

I've only had these for a few weeks but I am impressed . Maxed out a 35 mph on paved flat road. Took out on my backwoods trails and was a little bumpy at higher speeds. Big fat tires easily grip the... See more

Rated 5 out of 5 stars
Verified

I ended up with a great ride. It’s fast and goes up hills with ease. The front and rear suspensions are fantastic. Hydraulic disc brakes. Head and tail lamps, turn signals, brake warning light. Grip... See more

Rated 5 out of 5 stars
Verified

The bike was better than I expected. One drawback was the wobbly battery. I installed a rubber washer under the three screws holding the baseplate to the frame. It is now rock solid! I love this bike... See more

Rated 4 out of 5 stars
Verified

Apex 50 was my very first E-bike I can honestly say I’m HOOKED The 1000 watt dual motors are powerful and so far reliable and have been nothing but FUN I have over 250 miles on it so far w no p... See more

Rated 5 out of 5 stars
Verified

I had a slight problem when my bike was delivered. A wonderful Customer Service Rep- Emily has been in constant contact and took care of everything.

Rated 5 out of 5 stars
Verified

I’ve only had the bike a couple of weeks but so far it has performed as advertised. I use to hunt in hilly country so I’m impressed with how quiet it is as well as its hill climbing ability. Can’t bea... See more

Rated 5 out of 5 stars
Verified

I purchased the foldable bike which came exactly as shown and very quickly. It was an easy assembly. This is a sturdy bike! I will say that going from pedal assist 1 to pedal assist 2 took me by surpr... See more

Rated 5 out of 5 stars
Verified

We have made a few purchases through this website. Everybody has gone very well. Great communication when needed. Great products.

Rated 5 out of 5 stars
Verified

Great product! I own the Apex 50. I love the bike super fun and built well. Most importantly the company stands behind their product! I've had to order a dashboard I damaged and didn't find out how an... See more

Rated 5 out of 5 stars
Verified

Very good built bike, Rides very good with plenty of power. The seat sets too high for short people, I had to replace the seat and seat shock because it set to high. The ring to hold the wire on the... See more

Rated 5 out of 5 stars
Verified

Great bike plenty of powers with All wheel drive Plenty of battery to go for 60 + miles before needing a charge Whenever I stop to talk with anyone they compliment the bike before I leave

Rated 5 out of 5 stars
Verified

I like the ride, it’s comfortable for me, easy to ride , had a mountain ebike that I sold cause it wasn’t as comfortable.

Rated 5 out of 5 stars
Verified

Purchase went well and I had the bike here in Northern NY in 5 biz days!! S700 ebike is wonderful. Better than expected!!!

Rated 5 out of 5 stars
Verified

great bike love all the accessories it comes with it can't wait to take it out

Rated 5 out of 5 stars
Verified

Awesome Bike with amazing power!!! Excellent company with outstanding customer service!! They stand behind their products!! Thank you!!

Rated 4 out of 5 stars
Verified

My 52 volt battery will not fully charge, when the charger goes from red to green. I check the battery and it says it is not fully charged or I got a used battery.

Company replied

Rated 5 out of 5 stars
Verified

I mentioned on a Facebook group that I needed a stem riser for my bike and there was none available. They sent me a direct link to get the part and at a very reasonable price. I’m very happy with my A... See more

Rated 5 out of 5 stars

Outstanding bike!! I received my Apex 50 in early December. The bike came well packaged and looked great. Putting the bike together was overall fairly easy, although a bit difficult putting on... See more

Rated 5 out of 5 stars
Verified

Very good bike, built vvery well. Only problem is the seat will not lower enough for short people. With that shock built in the seat you can't lower seat, but if the shock wasn't there the seat would... See more

Rated 5 out of 5 stars
Verified

Great bike and great value. Fixed the issue with the wrong parts immediately. The seller is very responsive with support.

Rated 5 out of 5 stars
Verified

They do everything they possibly can to satisfy their customers and strive to constantly make new improvements and upgrades.

Rated 5 out of 5 stars
Verified

Fast delivery. Exactly what I ordered. Keep up the good work 👏

Rated 5 out of 5 stars
Verified

Fast delivery. Exactly what I ordered. I was so happy I ordered a second pair.

Rated 5 out of 5 stars
Verified

I absolutely love the bike. I had the black 1 for 4 or five days. Had an accident. And got ran tire first and to a big green electric box. I think the Damage to me what have been a lot worse if... See more

Rated 5 out of 5 stars
Verified

The arrival of the bike in Romania took several days, because the transport company needed to group the goods in this direction. The informational communication with ANDSKY was particularly good and f... See more

We perform checks on reviews


Company details

  1. #19 of 43 best companies in Bicycle Store
  2. #52 of 82 best companies in Sporting Goods Store

Written by the company

Andskyebike is a Hong Kong-based e-bike brand dedicated to delivering high-quality, affordable electric bikes to the U.S. market. We specialize in powerful, performance-driven models like the Apex 50 and S700, designed for all-terrain use with features such as full suspension, fat tires, and long-range batteries. Our foldable e-bikes combine durability, style, and convenience, making them perfect for both city commutes and outdoor adventures. At Andskyebike, we’re committed to offering great value and excellent customer support, ensuring you enjoy every ride with confidence.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Advertisement
Rated 5 out of 5 stars
Verified

Received my apex50 and was astonished…

Received my apex50 and was astonished at the size and weight of the box, I have never seen anything that was packed in such a way to protect everything possible 5🌟my god is that box heavy, unpacked and laid everything out then watched a u tube video of the assembly of the bike which was brilliant as you can go through each stage and pause etc the look and feel of the bike seems very well made and robust( heavy), accessories are good with everything like rack bag,pump,waterproof phone holder,water bottle rack, lock which I would upgrade to a better quality, I could keep writing on and on but overall I’m very impressed with the quality,design and price of the apex50. 5/12/2025 just been out and 35 mph( private land) awesome

November 21, 2025
Advertisement
Rated 2 out of 5 stars
Verified

Bike is great

Bike is great. But rear rack has twice broken. Have the extra rack mounted battery and both racks broken in the same place

October 9, 2025
Andskyebike logo

Reply from Andskyebike

Sorry for the inconvenience caused. Please contact our after-sales team at service@andskyebike.com — we will arrange to send you a new rear rack.

Advertisement
Rated 3 out of 5 stars
Verified

problems within 10 km with no drive to…

problems within 10 km with no drive to rear motor. Emily from customer service was great .I have had to disassemble the rear of bike and install new rear motor. this did not remedy the problem, now I have to disassemble crank assembly to install new controller to make this bike work properly hopefully.i do not feel this is a fair thing for me to do with a brand new bike, as I have spent 6 hrs trying to fix this brand new bike. I feel just sending out parts and expecting the customer to DEAL WITH IT is not right. now I have a new bike in parts on my work bench that I can't ride .looking forward to your response

October 24, 2025
Andskyebike logo

Reply from Andskyebike

We’re very sorry for the trouble this has caused you. We truly understand your frustration, and we’ll do our best to help you resolve the issue as soon as possible.

Advertisement
Rated 5 out of 5 stars
Verified

Updated Review…

After a disappointing start with our new APEX 50 e-bike, I contacted the company to express our concerns. They responded quickly and have been working with my husband to resolve the issue. Their willingness to follow up and address the problem shows a strong commitment to customer service. We’re grateful for their support and professionalism.

October 30, 2025
Andskyebike logo

Reply from Andskyebike

Our after-sales team has already replied to your messages, but it seems we haven’t received any response from you. We also tried calling the phone number on your order, but no one answered — it appears to be your neighbor’s number. We’ve been trying to reach you to help resolve the error issue on your bike. Please reply to our after-sales email so we can assist you as soon as possible.

Rated 5 out of 5 stars
Verified

I love it

I love it. Already drove over 200km and still love it.

Assembling was a bit tedious.

Range is lower than what they advertise. If i use PAS3/5 i can only do around 65 ish km distances.

Overall i enjoy the ride. I recommend it.

October 10, 2025
Rated 4 out of 5 stars
Verified

My 52 volt battery will not fully…charge

My 52 volt battery will not fully charge, when the charger goes from red to green. I check the battery and it says it is not fully charged or I got a used battery.

October 10, 2025
Andskyebike logo

Reply from Andskyebike

Hi, please rest assured that all our batteries are brand new and not used. If you encounter any issues, you can contact our after-sales team at service@andskyebike.com, and they will help you resolve the problem. Thank you!

Advertisement
Rated 4 out of 5 stars
Verified

The bike itself is built pretty well

The bike itself is built pretty well. It has one major design flaw. That flaw is the retaining bolt used to fasten the left side pedal crank. This retaining bolt needs to incorporate left hand threads. The pedaling action on the left side of the bike will constantly work to loosen a right hand thread due to its counter clockwise rotation. Adding thread locker is NOT the solution. The replacement part you sent me still incorporates right hand threads for the left side of the pedal crank. Any further manufacturing runs should be redesigned to utilize left hand threads on the left side. There are no instructions included with this replacement part! Do you have a website for installation instructions?

I ordered a front turn signal kit from you and although the parts arrived okay, no installation instructions were included.

Thanks, Don Wendorf

( order number 1762)

August 31, 2025
Andskyebike logo

Reply from Andskyebike

Please contact our after-sales support at service@andskyebike.com. If you need installation guidance, you can request an installation video and they will make one for you to use as a reference.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look