Angeljackets Reviews 1,963

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the product quality, noting that the leather is soft and the construction is durable. Consumers also appreciate the accurate sizing, which makes for a perfect fit. Many people have expressed their intention to repurchase, and recommend the brand to their friends and family. The delivery service is generally considered efficient, with many consumers highlighting the speed of delivery, even for international orders. The customer service team is also praised for being helpful and professional, especially when resolving issues related to returns or exchanges. Overall, people feel that the prices are reasonable for the quality received.

Based on these reviews

Rated 5 out of 5 stars

LOVE LOVE LOVE IT !! dont procrastinate buy one. I sat on the fence for a bit as ive lost 60lbs in weight this year so wasn't sure about sizing. I ordered a Large as i wanted to be able to wear a jump... See more

Rated 5 out of 5 stars

First, they answered my questions quickly. On my previous order, I had picked a standard XL when I needed a tall. The emailed me back and adjusted the order. This time, knowing I needed an XL Tall... See more

Rated 5 out of 5 stars

I purchased this coat for a family funeral in the UK. When it arrived I was surprised how well packaged it was, I took it out of the box and tried it on, it fitted perfectly, and was heavier than I e... See more

Rated 5 out of 5 stars

I placed an order at the end of September and received my jacket within 10days. It arrived well packed and is a beautiful soft leather. I followed all the instructions to hang the jacket in warm well... See more

Rated 4 out of 5 stars

There was an issue with the shipping time, which was problematic. Once their customer service was engaged they were effective and sought to resolve the issue. The product, a wool blend coat, fee... See more

Rated 5 out of 5 stars

Angel Jackets is a new brand to me but once I saw the design of the cropped leather jacket and description of the product I knew I had to give them a try! The sizing chart helped me confidently select... See more

Rated 5 out of 5 stars

I purchased the Marsha 3/4 Length Women Jacket Cognac RL | L. It arrived quickly and packaged very well. It's a beautiful jacket and the stitching is amazing. I bought a large but exchanged it for a... See more

Rated 5 out of 5 stars

The company had really good communications despite my address not being entered complete enough by me. I’m a uk size 16/18 and I bought a leather car coat size XXL! Fits perfectly. I love ❤️ it. Th... See more

Rated 5 out of 5 stars

My jacket is made of high quality material and looks beautiful. I had to do an exchange of size and the return was free and my new jacket came promptly. I would recommend this brand and will buy aga... See more

Rated 5 out of 5 stars

This jacket looks awesome on, the leather is soft and the color is gorgeous and the fit is great- for these reasons I was initially skeptical about making this purchase online, but glad I did. Follow... See more

Rated 5 out of 5 stars

Great Jackets and the very best customer service all at a great price. My order was delayed, I emailed Angel Jackets rather annoyed. The jacket was for a special occasion. Cheryl immediately stepped i... See more

Rated 5 out of 5 stars

The coat I ordered was really nice but just a little too small for me.. The delivery was a bit too long in arriving but it would be worth waiting for... When I returned the coat the procedure was s... See more

Rated 5 out of 5 stars

Quality of my jackets. Sizing was suggested and the fit was perfect. It did not take very long to receive the merchandise, and the jackets were as advertised. I would highly recommend to any looking f... See more

Rated 5 out of 5 stars

This is a legit company - the jacket I ordered was beautiful - the first one fit tight so it was a free return and they sent me a refund and I ordered another size - it came quickly and I love it. th... See more

Rated 5 out of 5 stars

I was uncertain how things would go ordering from this company. I was very surprised when it arrived in less then 7 days to Canada. Cost of the order included free shipping. I ordered a XXXL jacket an... See more

Rated 5 out of 5 stars

I purchased a jacket which unfortunately was too long in the sleeve for me . The refund and return process was quick and easy. The support team answered emails and queries and I received my refund in... See more

Rated 5 out of 5 stars

I ordered an Angel Bike Racer jacket in blue and asked for one size larger than normal to enable me to wear a jumper underneath. The jacket arrived a few days later in a well packaged box and fitted p... See more

Rated 4 out of 5 stars

Angel Jackets says hassle free shipping and returns but when you try to return an item it says you have to pay for shipping costs. Very misleading. That said the customer service has been fantasti... See more

Company replied

Rated 5 out of 5 stars

I ordered a medium size jacket, which turned out to be a little too large. I was able to return it and get the proper size with no problem and only a matter of days.

Rated 5 out of 5 stars

Top quality 10/10! I purchased my first jacket about a month ago, I received my order within a week, I loved it so much I order another two in different styles and colours, absolutely love all of them... See more

Rated 5 out of 5 stars

I am in my early 60's and I struggled to find the perfect leather jacked that does not have a collar and sits on the waste. Its a perfect fit, true to size, lovely soft leather. I wear it casual... See more

Rated 5 out of 5 stars

The first jacket I ordered did not suit me at all so I arranged to return it. I was offered a full refund or an exchange to a different style. Since the original jacket was of a really lovely qualit... See more

Rated 5 out of 5 stars

My order from Angel Jackets was a perfect fit. I was a little sceptical after finding the advertisement on facebook. However searching for thier ligitimate website put my mind at rest. Delivery did ta... See more

Rated 5 out of 5 stars

This is the second jacket I have purchased from Angel. Don't let the fact they come from Pakistan put you off... it only takes around 10 days for delivery and the quality is good considering the compe... See more

Rated 5 out of 5 stars

I love love ❤️ this jacket I am so glad I stumbled across AngelJackets. Can’t quite remember how but I’m glad I did. I love all of their jackets and coats. I bought the Fernando Trucker Brown leather... See more

Rated 5 out of 5 stars

Great experience with great customer service. Jackets fit perfect and leather is soft and comfy. Loved the jackets so much I purchased three different ones. Thank you Angels Jackets!!

Rated 5 out of 5 stars

This was a great purchase. I've worn the jacket several times now. The fit was perfect and I really like the style. Also, the material is very soft but feels like good quality that will last a long... See more

Rated 5 out of 5 stars

Well made leather jacket and lining. The first delivery was a little large and the service I received in returning the goods was very helpful and professional which made the whole process so easy. The... See more

Rated 5 out of 5 stars

Angel jackets gave a great service. The coat I purchased is of great quality and lovely soft leather, I ordered my usual size and it's a great fit. I don't know how they manage to have such low prices... See more

Rated 5 out of 5 stars

This is my third leather jacket from this company and I couldn't be more delighted! The quality is top notch, and the prices are unbelievably cheap. I get so many compliments wearing my jackets.

Rated 5 out of 5 stars

Angel Jackets are excellent quality and good value. I have bought two jackets and both fit well, the leather is soft and both arrived quickly. Good products and service. Very pleased.

Rated 5 out of 5 stars

This jacket looks great .Perfect fit and great quality. Will order my winter jacket tomorrow. Fast shipping .

Rated 5 out of 5 stars

The original jacket I bought fitted really well but the style didn’t suit me, Angel change jacked with no extra cost and was a simple exchange. New jacket fits just as well and I love it.

Rated 5 out of 5 stars

Delivery was reasonably quick considering from overseas. Was nervous about it fitting and having to return but the item was absolutely perfect!!! True to size, comfy, and generally just a stunning jac... See more

Rated 5 out of 5 stars

Great online store for beautiful leather jackets. I have bought several jackets and I would be very happy with them. Deliveries are very quick. I recommand thie store.

Rated 5 out of 5 stars

Great jacket I bought this jacket as a gift to myself, when I received it it was a very good fit. a great style and was very surprised by how many pockets in it, it even had one for my mobile phone.... See more

Rated 5 out of 5 stars

Bought a really good suede jacket. It fits really well and the way it is made tells me it will last for a long time. Looks good wearing either for summer or winter. The design of the jacket will... See more

Rated 5 out of 5 stars

I just bought a mans leather jacket from angel jackets arrived in 3 days very happy with my purchase the leather jacket fits perfect and looks great and at a great price I would recommend

Rated 5 out of 5 stars

I love this jacket! Originally I ordered a medium but returned it for a large. I’m 5’10” and 165 lbs, the sleeves are long and perfect! A must buy!

Rated 5 out of 5 stars

When I first saw the ad for this jacket, I was skeptical as the price seemed too good to be true. I decided to take a chance and I'm glad I did. The jacket looks great, fits well, and was delivered ti... See more

Rated 5 out of 5 stars

I happened to be on facebook and saw this jacket among others and it was the one I’ve been looking for! As a guy who is kinda scared to buy things online I went for it. And I was not sorry at all. The... See more

Rated 5 out of 5 stars

I've made three purchases and received them all. The size on the last order ran a little smaller. My 3X could have been a 4X but you didn't show that size. Guess I'll have to loose a little weight.

Rated 5 out of 5 stars

Bought 3 leather jackets and each one was reasonably priced and excellent quality. One jacket in particular is frequently admired. I totally recommend Angel Jackets.

Rated 5 out of 5 stars

I ordered a lovely jacket but unfortunately the style didn't suit me quality excellent the return process was easy brilliant company

Rated 5 out of 5 stars

I'm so impressed with the quality of my jacket and customer services have been absolutely amazing a really good all round experience

Rated 5 out of 5 stars

I purchased the asymmetrical leather jacket from Angel jackets and was very satisfied. The fit was perfect and the leather was high quality. Someone stopped me and asked where I got it and I replied... See more

Rated 5 out of 5 stars

Ordered the asymmetrical leather jacket and was very happy. Fit was perfect and leather was great. Someone asked me where I got it and I said Angel jackets of course.

Rated 5 out of 5 stars

Quality priducts, great customer service. Ive bought several jackets over the past few years. One if them didnt fit tight snd they made it easy to return and sent a replacement right away. I highly... See more

We perform checks on reviews


Company details

  1. Outerwear Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Over 25.000 Satisfied Customers. We believe in Commitment, Innovation, and Quality!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars

Great unless you request a return and refund…

So far I’m trying to give the benefit of the doubt however, although the jacket I was sent looked lovely, it is massively too big, I followed the size guide for uk sizes, I selected the smallest size they have which should have fitted, they are supposed to be fitted as you can tell from the cut, but I don’t have the goods to fill it so it does not look good on me. As it’s the smallest size provided I wanted to return and be refunded. That’s where my problems started. Firstly it was difficult trying to find how to return, then when trying to go through the return process, which is actually more of a return query, it keeps trying to redirect you to pick an exchange. I had the smallest size and the only style I liked, so I know that I would like a return. The site requests you attach a photo, well there’s nothing necessarily wrong with it, I just want to return it, seems a little silly to say your return request may be rejected if you don’t supply a photo. What if you just didn’t like it when it arrived?! I was informed if there’s no response within 24 hours to contact customer services, I have contacted them as it’s been in excess of 24 hours and I received what I assume is an automated AI message, which has basically said it seemed like I would prefer to exchange or pick a new size, even though I categorically stated I would like a refund. It was supposed to be hassle free and free returns, I’m now very concerned reading other reviews online about returns to this company, that it’s going to be extremely difficult arduous process that will ultimately leave me out of pocket.

December 9, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great product!

The jacket that I received was really well stitched and real leather. I have worn it quite often and it has held up great quality wise!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, exceptional value

Very speedy delivery, great quality Jacket, I bought it for my son for christmas and he is going to love it. This site is great value for money. I highly recommend and would use Angel Jackets again

December 7, 2025
Unprompted review
Rated 4 out of 5 stars

Thank you Cheryl

Until I receive my order. I can only comment on the service. Due to initial error and communications Cheryl from Customer services was able to sort tge problem out promptly and efficently, which restired my trust and confidence

December 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Customer Service & Quality

First, they answered my questions quickly. On my previous order, I had picked a standard XL when I needed a tall. The emailed me back and adjusted the order.
This time, knowing I needed an XL Tall, I was able to do so easily. And again, they made sure my order was correct. It shipped in two days. I expect it shortly.
Finally, the quality of the lambskin is soft, supple and hangs properly on the shoulders and arms. Unlike oversized sleeves on a jacket, the blazer sleeves were tapered and looked like a proper suit jacket.

December 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great jacket, great experience!

I purchased the Marsha 3/4 Length Women Jacket Cognac RL | L. It arrived quickly and packaged very well. It's a beautiful jacket and the stitching is amazing. I bought a large but exchanged it for an extra large because I prefer the sleeves a little longer. The exchange process was easy but it didn't give clear instructions. I got an email immediately after which provided what I needed. The replacement jacket came packaged just as nice, just as quick and fits me perfectly. I'm 5' 8", 150 lbs.
I did have to pay the shipping fee for the exchange but it was minimal and worth it to me.
I'm really glad I didn't find what I wanted in a store or I would have missed out on this. My only regret is that I didn't get it a couple of months earlier.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Angel jackets review

I purchased the asymmetrical leather jacket from Angel jackets and was very satisfied. The fit was perfect and the leather was high quality. Someone stopped me and asked where I got it and I replied Angel jackets of course. Highly recommend this company.

November 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quality priducts

Quality priducts, great customer service. Ive bought several jackets over the past few years. One if them didnt fit tight snd they made it easy to return and sent a replacement right away. I highly recommend this company and its products. Id buy from them again!!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Love this Jacket! Perfect fit!

I love this jacket! Originally I ordered a medium but returned it for a large. I’m 5’10” and 165 lbs, the sleeves are long and perfect! A must buy!

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVE IT !

LOVE LOVE LOVE IT !! dont procrastinate buy one. I sat on the fence for a bit as ive lost 60lbs in weight this year so wasn't sure about sizing. I ordered a Large as i wanted to be able to wear a jumper underneath, i think im a UK 10/12 the medium probably would fit perfectly but as i said i chose large just for the extra space. The plastic smell is probably the polyester lining and it is not that bad as others have complained about. There is a leaflet on airing and how to decrease and care for your super soft lambs leather jacket. Buy one you won't be disappointed

December 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Placed an order almost 2 weeks ago and…

Placed an order almost 2 weeks ago and still not received it, despite their 3 to 6 day delivery stated. Impossible to get an answer from them when contacted. I wish I had never ordered with them. Avoid.

November 18, 2025
Unprompted review
Angeljackets logo

Reply from Angeljackets

Hi Saira,

Thank you for sharing your concern. I’m very sorry for the inconvenience you’ve experienced, and I completely understand how disappointing delays can be, especially when expectations are set for a quicker delivery.

After reviewing your order details, I can confirm that your order has been dispatched and is currently on its way to you. We truly aim to ensure timely delivery and a smooth shopping experience, and I appreciate your patience while this is being resolved.

To ensure you receive close support, your case has been assigned to our Customer Support Manager, Ms. Cheryl Henry. She has already emailed you with the resolution and the updated details, and she will stay in touch with you until your order is successfully delivered and you are fully satisfied.

Once again, I sincerely apologize for the inconvenience and appreciate your understanding. If there is anything more you need, we are here to assist.

Regards,
Team Angel

Rated 4 out of 5 stars

Decent product and excellent service

There was an issue with the shipping time, which was problematic. Once their customer service was engaged they were effective and sought to resolve the issue.

The product, a wool blend coat, feels very comfortable and warm.

On reflection, I'm happy to buy from here with confidence. The product is good quality and I'm happy that if there is an issue their customer service can resolve it.

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

Nightmare

I placed an order for a leather jacket, all very simple. DPD were a nightmare and after them lying saying they couldn’t deliver and spending 2 days waiting in I decided to reach out to Angel for assistance, that’s where my problems began. They are impossible to contact, their AI assistant doesn’t load, AI generated emails cause massive frustration and anxiety. Eventually a human emailed me and 29 emails later, 29! Angel resolved the issue by telling me if/when the jacket arrives I can keep it and they will refund me fully, which they did. The jacket was sent direct from Pakistan, did that have anything to do with delivery issue? I have no idea, but I do know I never usually place orders for items sent from abroad, it never ends well, I thought this jacket was coming from London! It’s not that I had a problem with DPD and the delivery, stuff happens, things go wrong, I get it, it was the absolute frustration in trying to get help/response from Angel, it was a nightmare. It was either no response, AI email or a human that seemingly had no idea what she was talking about. I can honestly say I have never, ever felt so upset, frustrated and annoyed dealing with a business. So do I recommend them? Absolutely, categorically not.

November 4, 2025
Unprompted review
Angeljackets logo

Reply from Angeljackets

Hi Karen,

We sincerely regret the inconvenience and frustration you encountered during this experience. This is certainly not the level of service we aim to provide. We are continuously refining our processes and reinforcing our coordination with courier partners to minimize disruptions for our valued customers.

To ensure your concern is handled with the utmost priority, your case has been assigned to our dedicated manager, Ms. Cheryl Henry. She has already initiated an internal review and will be reaching out to you directly to guide you through the next steps. Please be assured that we are committed to restoring your confidence in our service and ensuring a smoother experience ahead.

We also acknowledge the communication challenges you faced, and your feedback has been escalated to help us strengthen our support system and enhance the reliability of our responses.

Thank you for sharing your concerns with us. We truly appreciate your patience, and we remain committed to addressing this matter with care and attention.

Regards,
Team Angel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look