LOVE LOVE LOVE IT !! dont procrastinate buy one. I sat on the fence for a bit as ive lost 60lbs in weight this year so wasn't sure about sizing. I ordered a Large as i wanted to be able to wear a jump... See more
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Company details
Written by the company
Over 25.000 Satisfied Customers. We believe in Commitment, Innovation, and Quality!
Contact info
United States
- sales@angeljackets.com
- angeljackets.com
Replied to 100% of negative reviews
Typically replies within 24 hours
Great unless you request a return and refund…
So far I’m trying to give the benefit of the doubt however, although the jacket I was sent looked lovely, it is massively too big, I followed the size guide for uk sizes, I selected the smallest size they have which should have fitted, they are supposed to be fitted as you can tell from the cut, but I don’t have the goods to fill it so it does not look good on me. As it’s the smallest size provided I wanted to return and be refunded. That’s where my problems started. Firstly it was difficult trying to find how to return, then when trying to go through the return process, which is actually more of a return query, it keeps trying to redirect you to pick an exchange. I had the smallest size and the only style I liked, so I know that I would like a return. The site requests you attach a photo, well there’s nothing necessarily wrong with it, I just want to return it, seems a little silly to say your return request may be rejected if you don’t supply a photo. What if you just didn’t like it when it arrived?! I was informed if there’s no response within 24 hours to contact customer services, I have contacted them as it’s been in excess of 24 hours and I received what I assume is an automated AI message, which has basically said it seemed like I would prefer to exchange or pick a new size, even though I categorically stated I would like a refund. It was supposed to be hassle free and free returns, I’m now very concerned reading other reviews online about returns to this company, that it’s going to be extremely difficult arduous process that will ultimately leave me out of pocket.
Well made leather worth the price!
Great product!
The jacket that I received was really well stitched and real leather. I have worn it quite often and it has held up great quality wise!
Great quality, exceptional value
Very speedy delivery, great quality Jacket, I bought it for my son for christmas and he is going to love it. This site is great value for money. I highly recommend and would use Angel Jackets again
Thank you Cheryl
Until I receive my order. I can only comment on the service. Due to initial error and communications Cheryl from Customer services was able to sort tge problem out promptly and efficently, which restired my trust and confidence
I ordered a medium size jacket
I ordered a medium size jacket, which turned out to be a little too large. I was able to return it and get the proper size with no problem and only a matter of days.
Excellent Customer Service & Quality
First, they answered my questions quickly. On my previous order, I had picked a standard XL when I needed a tall. The emailed me back and adjusted the order.
This time, knowing I needed an XL Tall, I was able to do so easily. And again, they made sure my order was correct. It shipped in two days. I expect it shortly.
Finally, the quality of the lambskin is soft, supple and hangs properly on the shoulders and arms. Unlike oversized sleeves on a jacket, the blazer sleeves were tapered and looked like a proper suit jacket.
great quality great jackets
Great communication great quality jackets great service.
Great jacket, great experience!
I purchased the Marsha 3/4 Length Women Jacket Cognac RL | L. It arrived quickly and packaged very well. It's a beautiful jacket and the stitching is amazing. I bought a large but exchanged it for an extra large because I prefer the sleeves a little longer. The exchange process was easy but it didn't give clear instructions. I got an email immediately after which provided what I needed. The replacement jacket came packaged just as nice, just as quick and fits me perfectly. I'm 5' 8", 150 lbs.
I did have to pay the shipping fee for the exchange but it was minimal and worth it to me.
I'm really glad I didn't find what I wanted in a store or I would have missed out on this. My only regret is that I didn't get it a couple of months earlier.
This jacket looks great .Perfect fit…
This jacket looks great .Perfect fit and great quality. Will order my winter jacket tomorrow.
Fast shipping .
Angel jackets review
I purchased the asymmetrical leather jacket from Angel jackets and was very satisfied. The fit was perfect and the leather was high quality. Someone stopped me and asked where I got it and I replied Angel jackets of course. Highly recommend this company.
My jacket is made of high quality…
My jacket is made of high quality material and looks beautiful. I had to do an exchange of size and the return was free and my new jacket came promptly. I would recommend this brand and will buy again.
Quality priducts
Quality priducts, great customer service. Ive bought several jackets over the past few years. One if them didnt fit tight snd they made it easy to return and sent a replacement right away. I highly recommend this company and its products. Id buy from them again!!
Love this Jacket! Perfect fit!
I love this jacket! Originally I ordered a medium but returned it for a large. I’m 5’10” and 165 lbs, the sleeves are long and perfect! A must buy!
Beautiful quality jackets
I ordered a lovely jacket but unfortunately the style didn't suit me quality excellent the return process was easy brilliant company
LOVE LOVE LOVE IT !
LOVE LOVE LOVE IT !! dont procrastinate buy one. I sat on the fence for a bit as ive lost 60lbs in weight this year so wasn't sure about sizing. I ordered a Large as i wanted to be able to wear a jumper underneath, i think im a UK 10/12 the medium probably would fit perfectly but as i said i chose large just for the extra space. The plastic smell is probably the polyester lining and it is not that bad as others have complained about. There is a leaflet on airing and how to decrease and care for your super soft lambs leather jacket. Buy one you won't be disappointed
Placed an order almost 2 weeks ago and…
Placed an order almost 2 weeks ago and still not received it, despite their 3 to 6 day delivery stated. Impossible to get an answer from them when contacted. I wish I had never ordered with them. Avoid.

Reply from Angeljackets
Decent product and excellent service
There was an issue with the shipping time, which was problematic. Once their customer service was engaged they were effective and sought to resolve the issue.
The product, a wool blend coat, feels very comfortable and warm.
On reflection, I'm happy to buy from here with confidence. The product is good quality and I'm happy that if there is an issue their customer service can resolve it.
Nightmare
I placed an order for a leather jacket, all very simple. DPD were a nightmare and after them lying saying they couldn’t deliver and spending 2 days waiting in I decided to reach out to Angel for assistance, that’s where my problems began. They are impossible to contact, their AI assistant doesn’t load, AI generated emails cause massive frustration and anxiety. Eventually a human emailed me and 29 emails later, 29! Angel resolved the issue by telling me if/when the jacket arrives I can keep it and they will refund me fully, which they did. The jacket was sent direct from Pakistan, did that have anything to do with delivery issue? I have no idea, but I do know I never usually place orders for items sent from abroad, it never ends well, I thought this jacket was coming from London! It’s not that I had a problem with DPD and the delivery, stuff happens, things go wrong, I get it, it was the absolute frustration in trying to get help/response from Angel, it was a nightmare. It was either no response, AI email or a human that seemingly had no idea what she was talking about. I can honestly say I have never, ever felt so upset, frustrated and annoyed dealing with a business. So do I recommend them? Absolutely, categorically not.

Reply from Angeljackets
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