I am very familiar with Cuddly.  I have donated to Cuddly many times.  Every time I read a new situation, I want to donate but the items that the dog or cat needs is so expensive.  I also had trouble in the past with filling out the donation form.  It never believed me that the phone number I entered was real.   By staying away for a while, it seemed to clear the problem!

He was very knowledgeable and knew exactly what the problem was. Unfortunately, it’s something I need to contact Lowe’s about. 

I spoke to a real live professional Veterinarian!!  On Zoom!!!  Same day appointment!!  And it was a Sunday at 3:00 p.m.  really!!  He gave me a prescription right after my zoom call.   This service couldn't be any better.  Really, really impressed 

Awesome report delivered before I was expecting it. Really easy to follow instructions and the results have given me a real insight into my dog. We even found another of my dog's siblings! Thank you so much for the incredible service you provide.

Absolute scam paid the policy in full, Spot Pet did not pay any of our claims, all claims submitted multiple times by our local veterinary and complies with Spot Pet Policy.  Filing in small claims court, absolutely a scam.  Awful phone service, after many hours of calls and re submitting of all of the claims, the supervisor scheduled to call us on 11/28, no call no show.  Stay far away from this company. SCAM !!!!!!!!!!!!!!!!!!

My experience with Bluegrass Hemp Oil  was excellent. The products arrived quickly, were high-quality, and effected for relaxation and wellness. It's a reliable source for hemp-based health products.

I was concerned about my dog because she was throwing up. Looked like grass and pine straw. The vet was very helpful and knowledgeable about the situation. She gave me suggestions on what to do for my dog and settled my mind. 

My recent visit to the Banfield Pet Hospital at the Mueller location in Austin was one of the most stressful and disheartening experiences I’ve had as a pet owner. When your cat is sick, you’re already terrified — you’re vulnerable, you’re worried, and you just want help. Instead, I walked into what felt like a cold, mechanical process that made everything harder.

The first thing that hit me was the cost. It was extremely expensive, far beyond what most people can realistically afford. Every step involved more fees, more procedures, more add-ons. Some of the tests they pushed for ended up showing nothing, which — while reassuring — felt like wasted money when you’re already financially stretched and trying to make the best decisions under pressure. Most people simply cannot absorb charges that reach into the hundreds, sometimes even thousands, for a single visit. I certainly can’t.

Then there was the overwhelming digital paperwork — pages of forms, signatures, policies, and fine print at a moment when I was emotionally shaken and worried about my cat. It felt like bureaucracy first, compassion later.

The environment itself didn’t comfort me either. The space felt small and not especially clean, and the staff interactions came across to me as detached and impersonal. I didn’t feel seen. I didn’t feel heard. And I didn’t feel like anyone truly knew or cared about my cat as an individual. Everything felt transactional, like I was just being moved from one step to the next.

What stings the most is how isolating the whole experience was. When you’re alone, worried, facing unexpected costs, and surrounded by people who feel distant and rushed, the emotional weight is enormous. I walked out feeling overwhelmed, financially drained, and honestly heartbroken. I expected help and clarity; instead, I left feeling like just another customer passing through a system that seems more focused on upselling than understanding.

The sad truth is that a lot of pet owners who have experiences like this feel stuck. We go where the records are, or where we’ve gone years ago, or where we can get an appointment — and we hope for the best. But after this visit, I know I will not be returning to this clinic. The lack of warmth, the lack of transparency, and the sheer financial strain were too much for me.

I love my pet deeply, and I did everything I could in the moment. But this visit left me feeling shaken, pressured, and disappointed. I truly hope veterinary care everywhere becomes more compassionate, more affordable, and more human — because right now, it feels like many of us are navigating these situations completely alone.


From checkout to delivery, every step was smooth, simple, and completely worry free for me and my pets.

Thank you so much to Dr. Kamran for your outstanding care and for the successful treatment for Hunter. We are grateful for your excellent work and for putting our minds at ease during Hunters surgery,thank you to the  staff at the ANIMAL surgical center for your kindness and compassion especially during the difficult time we had with our pet. You have a wonderful way with animals and we always feel comfortable trusting our Hunter to your care. Your professional knowledge, kindness, and empathy made an agonizing situation less painful for us.

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