All round very good service. Excellent communication but just one disappointment: piano movers were late and ill equipped to move it. This was despite when booking service, it was explained that pian... See more
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Company details
About AnyVan
Written by the company
AnyVan makes moving anything, anywhere easier and more affordable by connecting customers with trusted moving teams. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!
We'll match you with a vetted moving team making trips in the area to make moving hassle-free, and will help you save you money and wasted miles.
Get an instant quote and you could save up to 40% on your move!
Visit our website Contact our teamAnyVan
Written by the company
- Trusted moving experts
- Our highly experienced teams have over 3 million moves under their (seat) belts, so you know you're in safe hands.
- Unbeatable prices
- Save up to 40% on your move when you book with AnyVan. If you find a better like-for-like quote, we'll beat it.
- Teams nationwide
- With the largest network of movers in the UK, we'll have a team near you to help on almost any date.
- Peace of mind
- Our brilliant customer service team is on hand every step of the way, and we offer £50k complimentary fire and theft cover on all moves (see T&Cs).
- Flexible booking
- Plans change, we get it. You can edit or cancel your booking up to 48 hours before you move, with nothing to pay up to 72 hours beforehand.
Contact info
5-17 Hammersmith Grove, W6 0LG, London, United Kingdom
- 020 3872 3050
- customercare@anyvan.com
- anyvan.com
Replied to 94% of negative reviews
Typically replies within 1 week
Do NOT use this company for pianos
First of all our pickup was very late at 8pm (for an 8am-6pm slot) and this meant that delivery was not until 12.30-1 am.
Secondly, the two delivery men did not seem to be well equipped for the transport of an upright piano. I was ensured that they would be specialist piano movers and that my piano would be in safe hands. However they were unable to move the piano themselves, no ramps to get in and out of the van etc, and asked for help from mine and my friend’s husbands. Even then, they were not able to move the piano down the 3 steps into our backyard and therefore weren’t able to get it into our house. Rather than risking any damage and given this was happening at 1 am in the morning, we asked them to leave the piano in our garage, but this was not the desired location and leaves us with an additional job to try and sort.
Furthermore, they laid the piano flat on its back during transport which I believe runs a serious risk of internal damage for an upright piano. It seemed to be in working order upon delivery, but it made me question whether they knew what they were doing.
The driver said that he would get in touch with AnyVan to see if there were other drivers available who would be able to help them complete the job and that they would come back the next day. However, I have since tried to get in contact with him and he has not responded.
Overall I was very disappointed with the outcome of this move. I have paid a considerable amount of money for a very poor service and the piano is still not where it needs to be and we’re having to make other arrangements.
Would not recommend this company for piano removals and I don’t think they should market themselves as such.
Very good experience with this company
Very good experience with this company
I will use them again.
I have used AnyVan 3 times for…
I have used AnyVan 3 times for different size jobs and 3 different drivers all have been great, would recommend
Really good service
Really good service, with very helpful and friendly driver. Adapted to our needs, and kept me updated throughout every step.
Great Service and trustworthy
Excellent service as always, and great communication from both of them. All of my furniture arrived in perfect condition.
Safe and secure. Thank you.
Easy to arrange and tracking is a real help when waiting to receive a delivery. The van driver was able to move the item into our place without any hassle and was careful and most obliging. A real credit to AnyVan. Thank you to Kolma.
Amazing
They went above and beyond for me. Helpful and looked after my belongings. Really happy with the service!
Easy booking
Easy booking, reasonable price and an excellent service from the two guys Pawel and Matthew who completed the job.
easy service great communication…
easy service great communication friendly driver and helper who collected 2 of my sofas and delivered it early, really happy with this service thank you very much
Would not recommend
After I got let down last minute from someone I was meant to get a sofa from I was very disappointed with Any van still taking the full £132 we had paid. We notified them as soon as we found out and considering this was totally out of our hands they did not take this into consideration. When calling as soon as we found out I was told we would get 50% of the money back but after not hearing from them and then having to call, we were then told we were not able to get any of the money back. Very inconsiderate, it’s a lot of money to waste!
Great service.
They've been on time, very helpful. Great service. Will definitely use them again.
Drivers were great
Drivers were great, very quick. But there was a change of driver half way through the day which meant long delay with them arriving.
Easy to book online.
Easy to book online, good prices worked out with the online order website.
The removers were really good on the day even though it was very late, couldn't have been more helpful.
Lovely worker…
Chatting with the friendly and patient Van driver. He made sure the bed was taken upstairs and put together well.
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