I purchased the Hygger 360GPH Electric Aquarium Gravel Cleaner to help maintain my aquatic turtle’s tank, and I couldn’t be happier with both the product and the customer support I received.

When the gravel cleaner arrived, one of the outlet parts was unfortunately damaged during transit. I reached out to Hygger’s customer support, and the experience that followed was truly exceptional. Emma from their team responded promptly, kindly, and professionally. She made sure the process was smooth from beginning to end and kept me updated the entire time. Hygger immediately sent a replacement part completely free of charge, and it arrived quickly and safely.

The level of care and attention they provided genuinely impressed me. It’s not often you find a company that stands so firmly behind their products and goes the extra mile to ensure customer satisfaction. I truly felt valued and supported throughout the entire process.

As for the gravel cleaner itself—it works amazingly well. It has made cleaning my turtle’s tank significantly easier and more efficient. The suction power is strong, the design is intuitive, and it removes waste and debris from the substrate with ease. This tool has already made a huge difference in maintaining a cleaner, healthier environment for my turtle.

Overall, I highly recommend both the Hygger 360GPH Electric Aquarium Gravel Cleaner and the Hygger brand. The product performs exactly as advertised, and the customer service is some of the best I’ve experienced. A definite five-star purchase!

They were amazing.  We had weather go through and they contacted me to make sure holding delivery was ok and they remained in contact throughout everything and even after delivery.  They are now saved as my spot for anything to do with our axolotl. 


Shipping was delayed due to cold weather but the fish arrived promptly once they were finally sent. Both fish I ordered arrived in good condition and have since colored up wonderfully. Solid experience, can't recommend these guys enough if you want to try your hands at these kinds of rare and unique fish.

I had an awful experience with this seller. I ordered two tree frogs, and both arrived completely unresponsive. I gave them time to warm up and acclimate, but they never moved and quickly turned discolored and yellow—they were clearly dead on arrival.

When I contacted the seller for help, I was shocked to be offered only 50% of their value for TWO dead animals. That is completely unacceptable. This wasn’t a minor issue—this was a total loss, and the response showed zero accountability or genuine customer care.

Based on this experience, I absolutely would not recommend purchasing from this seller.

Trustworthy and truly cares for their corals. Goes out of their way to meet customers requests and needs. Standard practice for them to check weather at destination and distro hub before sending out corals, communicates well if there is a problem. As a hobbyist, this is extremely rare in this industry. Highly recommended and has my complete trust with superior quality and excellent customer service.

Great products. A bit slow on shipping, but worth the wait. I will never take the fish I won at the fair to the veterinarian office, so it's nice to be able to buy them here. 

This is my second order of live frogs from joshs frogs, I received excellent customer support and they arrived healthy and active!

Ordered and paid for items for a next day delivery! never showed up, had a cheeky email after i asked for a refund saying your goods were delivered 3 days later, its not the point, if they dont refund, I will be contacting my bank for them to do a chargeback.

Everything is very accessible and intuitive. 

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Best in Aquarium Shop

Companies(148)

Recently reviewed companies

Hygger Aquarium

Backwater Reptiles

Blackwater Aquatics

UNDERGROUND REPTILES

The Reef Geeks

Juicyskate

Josh's Frogs

Aquaticmotiv

Swell Reptiles

Prestigereef

Newest companies

aquatop.com

Web3 Shark

Pet Corner Dubai

Lucky Flowers & Plants - 24 hours flower shop - Dubai

Aquariumwhisperer

Aquaticmotiv

Thefishantibiotics

The Reef Geeks

Kensish

Digmlike

Related categories

Animal Feed Store

Bird Shop

Goldfish Store

Pet Store

Pet Supply Store

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(148)