Aventon Bikes Reviews 3,855

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the quality and performance of the products, noting their robust construction and advanced technology. The user experience is frequently praised, with many consumers highlighting the smooth operation and ease of use of the bikes. Consumers also appreciate the efficient delivery service and the helpfulness of the customer service team. Many reviewers mention that the bikes arrive promptly and are well-packaged. The assembly process is generally considered straightforward, with clear instructions and video tutorials available. Overall, people feel that the company offers excellent value for money, combining high-quality products with exceptional support.

Based on these reviews

Rated 4 out of 5 stars
Verified

I love the bike itself, it rides great, and the battery lasts a long time. The throttle doesn’t have much power, I was only able to get like 10 MPH on just the throttle itself, but the peddle assi... See more

Company replied

Rated 4 out of 5 stars
Verified

Love my abound LR. Customer service was great too except the ai chatbot. I needed a new throttle and it recommended the wrong version. Luckily part was inexpensive but i had to wait an extra week for... See more

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Rated 4 out of 5 stars
Verified

The shipping was fast and I got the fenders but there were absolutely no instructions and I had to go to a bike shop to get the fenders installed. The instructional video linked was for a different b... See more

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Rated 4 out of 5 stars
Verified

The lady on the phone helped after we sent the details by email. Had to send pictures. She listened to our problems and tried there best to fix it. Sent us new battery covers and screens. Too bad they... See more

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Rated 3 out of 5 stars
Verified

Bought two Adventure M's. Both were shipped quickly, but upon assembly, one was missing a front fender, and one had an error message on the display and was non functional. Have been waiting for a re... See more

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Rated 5 out of 5 stars
Verified

The Aventon Pace 4 is my first e-bike - and I love it (and e-bikes). Test rode two others but the Aventon just stood out - comfortable, with all the features and decent specs at a good price point.... See more

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Rated 5 out of 5 stars
Verified

I'm thrilled! Most important was my first e bike purchase to be as similar as possible to my former hybrid bike which the Soltera 2.5 has met in it's agility and feel. I can easily peddle on flat, har... See more

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Rated 5 out of 5 stars
Verified

Soltera 2.5 offers great value for money. Very stylish well made bike looks fantastic in matte black. The low powered motored offers just enough extra support as the ultra thin road tires and ligh... See more

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Rated 5 out of 5 stars
Verified

Ordering my bike over the Canadian website was fast and easy. Any concerns or questions I had were taken care of right away. The bike arrived safe and sound from its cross country trip. Since winter h... See more

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Rated 5 out of 5 stars
Verified

Bought two Pace 4’s which are terrific e-beach cruiser style bikes. Aventon’s tech for customizable torque sensors for power delivery, security, safety and quality parts specs (including hydraulic dis... See more

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Rated 3 out of 5 stars
Verified

I think The bike rack I received was a slightly older version than the one shown online on the installation video. I'm sure it will work fine though. The printed installation directions had an error t... See more

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Rated 5 out of 5 stars
Verified

This is a great bike. The value of this bike is insane. Riding mountain bikes for years, every accessory or part is thousands of dollars. What a breath of fresh air, $15 - $100 for accessories & $3k f... See more

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Rated 5 out of 5 stars
Verified

I was able to order online but have a new Adventure 3 assembled by a bike chop very near my home. The entire process was simple. But the best part is the bike itself and the new remote security and... See more

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Rated 3 out of 5 stars
Verified

Gator with The BikeSmith here, we are a service provider for the Aventon brand. We purchased a Torque Sensor BB for a client and were charged retail on the part. It is disappointing to pay retail for... See more

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Rated 5 out of 5 stars
Verified

Rejuvenating experience compelling this middle-aged couple to get outside more and more. These bikes are FUN! The 3 assist levels are fully adjustable based on your fitness level and desires or you ca... See more

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Rated 5 out of 5 stars
Verified

Aventon bikes was great to deal with. I accidentally ordered the wrong model bike and they were able to cancel the order credit back my credit card. Which allowed me to then place the proper order for... See more

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Rated 5 out of 5 stars

I ordered a Soltera 2.5 and received it in 5 days. Packing was efficient and almost all recyclable. The assembly was not difficult, but I have years of experience with bike mechanics, so that was a... See more

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Rated 5 out of 5 stars
Verified

Customer service is top tier and very nice helping beginners figure out the differences between bikes. Online ordering was very straightforward and not difficult to navigate, and my bike even shipped... See more

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Rated 5 out of 5 stars
Verified

I purchased a Level 3 step-through bike for my wife. I made the purhase on a Friday evening and the delivery arrived on Sunday morning. Holy moly that was fast! The directions were clear and easy to f... See more

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Rated 5 out of 5 stars
Verified

After several weeks of reading reviews and deciding what I wanted, I decided to purchase the Aventon Aventure 3 as my first e-bike. I choose it due to the technology, security, build quality and cons... See more

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Rated 5 out of 5 stars
Verified

Website was easy to navigate. Purchase was simple and easy. Bikes showed up earlier than expected arrival time. Bikes were package well. Great overall buying experience.

Company replied

Rated 5 out of 5 stars
Verified

I purchased an Aventon Ramblas after extensive research and as avid mountain/street bike enthusiast who owns several other mid to high end e-and non e-bikes. My experience purchasing the Aventon was e... See more

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with my Aventon purchase. Cannot beat the value. I now have two electric bikes, a Trek FX+2 ($2000) that I use in the summer in Ohio and now my Aventon ($949 after coupon) for winters i... See more

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Rated 3 out of 5 stars
Verified

The bike rides fine but it would be much more comfortable if there was a way for taller riders to raise the handlebars a little bit. More importantly, I only give it 3 stars because after one year you... See more

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Rated 5 out of 5 stars
Verified

We bought our two Aventon Pace 3s a few years ago from Sebastian and have not had a single concern about the bikes or the service. Most times when you call Sebastian you can count on him pick... See more

Company replied

Rated 5 out of 5 stars
Verified

First class product. Bike arrived, quicker than expected, well packaged, and secure, the bike was easy to install with great video support tutorial. First E bike purchase, and I am blown away how grea... See more

Company replied

Rated 3 out of 5 stars
Verified

I would really like to give my experience 5 stars but I can’t. Received the bike very quickly (5 stars), during assembly it powered up as expected but after assembly it wouldn’t power up (1 star). N... See more

Company replied

Rated 5 out of 5 stars
Verified

I love my AVENTON bike! I never thought I would enjoy an e-bike but it has opened new worlds and trails. My endurance builds with the miles and I feel conditioned to take on new biking challenges.

Company replied

Rated 5 out of 5 stars
Verified

Aventon always provides top notch service. They stand by their products and when you need a part, they are quick to ship it - much easier to deal with than most companies, let alone e-bike companie... See more

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Rated 5 out of 5 stars
Verified

The battery on my Aventure2 would not turn on when I pushed the power button. With about 2 weeks left on my warranty, I called customer support. The agent quickly arranged to have a new battery sent t... See more

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Rated 5 out of 5 stars
Verified

Initial rides on my Adventure 3 have been impressive. The different modes of operation transition smoothly while riding, making ride adjustment based on terrain easy. A well put together bike that me... See more

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Rated 5 out of 5 stars
Verified

I bought a Level 3 for my girlfriend, and I bought myself a Ramblas. Both are excellent bikes and we’re enjoying them every opportunity we get.

Company replied

Rated 5 out of 5 stars
Verified

This is a pretty nice bike consider the price. The shipping and ease of putting it together is faultless. The bike is a bit heavy which as is all low end ebike. I enjoy this bike for around town s... See more

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Rated 5 out of 5 stars
Verified

Local shop, Fisk's Cyclery in Dixon CA is a gem of a shop and represents Aventon very well. Superb knowledge of the ebikes and Aventon especially. Very friendly and professionally competent.

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Rated 5 out of 5 stars
Verified

Needed replacement parts for my Ramblas. Aventon parts are reasonably priced and were quickly received. Good service and quality.

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Rated 5 out of 5 stars
Verified

Love the ride comfort, new security features including power up logon, locking rear hub, perimeter security fence feature, and motion detection! Battery discharge during use is very efficiently and it... See more

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Rated 4 out of 5 stars
Verified

Good service, for needed repair part. Pricing was ok, POSTAGE cost was insane. Customer service via chat was spot on. Love the electric bike. Thanks

Company replied

Rated 5 out of 5 stars
Verified

Love this company and their product. My Aventon Ramblas is the best bike I've ever had. The Aventon customer service has been INCREDIBLE. I can't say enough about my bike and this company.

Company replied

Rated 5 out of 5 stars
Verified

Bought a Level 2 and two weeks later bought an Adventure 2. Love both bikes. I have only used eco on one bike and level one on the other. I have been a pretty serious biker for over 50 years. I wa... See more

Company replied

Rated 3 out of 5 stars
Verified

I have an AA3. It rides good but has less power and range than my previous ebike. The problem I’ve had is the bike losing power and then shutting down. The dealer said it was the battery loose. I don’... See more

Company replied

Rated 5 out of 5 stars
Verified

Awesome bikes,bought 4 for wife and I and for daughter and son in law,were able to get a ride in before the cold and snow came here in the northeast.Is a bit of a learning curve but comes quick and ma... See more

Company replied

Rated 5 out of 5 stars
Verified

Arrived within a few days after ordering, packaging was great, videos easy to follow and quality installation tools. Very happy with my bike. Gonna buy one for the Mrs. In the spring.

Company replied

Rated 4 out of 5 stars
Verified

This is the third battery I have had for this bike, which is just over two years old. The first, original battery shorted out. I had to replace it after about a year. Battery number two... See more

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Rated 5 out of 5 stars
Verified

I received my e-bike in a timely manner. It was packaged very well. Assembly was really easy to do. I really enjoyed the whole process. I read all the instructions and they were very clear and underst... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a weather protection cover for my e-bike battery. It came quickly and fits really well! I would buy from Aventon again!

Company replied

Rated 5 out of 5 stars
Verified

Had an issue with you cancellation policy. You resolved my issue and I feel great on how it was resolved.

Company replied

Rated 5 out of 5 stars
Verified

Had forgotten that my rear rack was backordered as it had been so long. Received email that it was available again. Ordered and came quickly. A little tricky to install but looks nice and know it will... See more

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Rated 4 out of 5 stars
Verified

Delivery was good. Assembly went fine. It’s winter where I am so it’s still sitting in the house. Hopefully it works.

Company replied

Rated 5 out of 5 stars
Verified

I like the new charger and the quick delivery better than the one I misplaced.

Company replied

Rated 4 out of 5 stars
Verified

Pretty good and affordable e-bikes, but made of relatively low-quality parts.

Company replied

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Company details

  1. #20 of 43 best companies in Bicycle Store
  2. #7 of 12 best companies in Bicycle Wholesale
  3. #15 of 28 best companies in Bike Accessories Store
  4. #39 of 52 best companies in Manufacturer

Written by the company

Ride more. Be happy. There is an undeniable joy in motion. We whole heartedly believe that every ride is an opportunity for our customers to change the way they experience the world.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars
Verified

I don't think the part that you sent me…

I don't think the part that you sent me will solve the issue. The person I was emailing claimed they couldn't open my video. I changed all the permissions so it could be viewed. Because of this break issue I have had an accident with my bike. If this part does not fix this brake issue, I would like a new bike.

November 20, 2025
Rated 5 out of 5 stars
Verified

Recieved my bike in a timely fashion

Recieved my bike in a timely fashion, set up was easy, bike seems to be working exactly as it should so far.
Only thing I would ask is better line up marks for plugging in the pin connectors, my older eyes had a wee bit of trouble there

November 26, 2025
Aventon Bikes logo

Reply from Aventon Bikes

Hey Michael,

We're happy to hear that the bike arrived quickly and setup was easy! We appreciate your feedback regarding the pin connectors. We will look into improving the alignment marks to make them more user-friendly. Thanks for your review!

Thank you,

Aventon

Rated 4 out of 5 stars
Verified

My experience thus far with Aventon

Very good that they sent me replacements for my display and wiring harness.

I am surprised the parts needed replacements so soon, hopefully they will be good from now on. The wiring harness was sent right away but it took a bit to receive the new display module.

November 21, 2025
Aventon Bikes logo

Reply from Aventon Bikes

HI Lori,

We appreciate your feedback and are glad we could provide replacements for the display and wiring harness. We regret that the replacements were needed so soon and hope the new parts perform well for you. We are sorry for the delay in receiving the display module.

Please let us know if you have any other questions!

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

Customer service

November 27, 2025
Aventon Bikes logo

Reply from Aventon Bikes

Hi Paul!

Thank you for choosing Aventon. We are excited to hear that you are enjoying the bike and our service!

If you have any questions, please feel free to reach out!

Happy Riding!

Rated 5 out of 5 stars
Verified

Beautiful bike

Beautiful bike, great value for money and great customer service. Exactly what I was looking for

November 21, 2025
Aventon Bikes logo

Reply from Aventon Bikes

Hi FI,

We appreciate your positive feedback! We're happy to hear that you find our bike beautiful, a great value, and that you experienced great customer service.

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

I couldn’t be happier with my Aventon…

I couldn’t be happier with my Aventon Level 3. It’s light, responsive and it is incredibly easy to navigate through its features. The craftsmanship and attention to detail are outstanding. The only thing I would add to a wish list is more variety in terms of customization (especially a built in or add on bracket for a front mounting basket). It is a little tough to customize. Other than that, I couldn’t be happier!

November 19, 2025
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Reply from Aventon Bikes

Hi Kim,

We're happy you're enjoying your Level 3! It's great to hear that you find it light, responsive, and easy to use. We appreciate your feedback regarding customization options, especially for a front basket. We'll definitely consider this for future designs. Thanks for the valuable input!

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

Happy pedaling

The 2 bikes we bought are great, the only problem was with the bike rack, we had to remove the left pedal because it was hitting the spare tire

November 20, 2025
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Reply from Aventon Bikes

Hi Mike,

We're happy to hear that you like the bikes! We regret that the bike rack caused some trouble with the pedal hitting the spare tire. Thanks for the feedback!

Let us know if you have any other questions!

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

The Aventure is for Adventures

The Aventure is a well thought out bike. Ive ridden motorcycles for almost 50 years and now at 70 I decided it might be safer for me to be on something a little tamer. I have a blast exploring back roads and trails around Reno, NV. I ordered some parts recently and it was really easy, and my order arrived a couple days later. Keep up the good woork. My next purchase would be a mid-drive model..

November 27, 2025
Aventon Bikes logo

Reply from Aventon Bikes

Hi Richard,

We're glad you're having fun exploring Reno on your Aventure! It's great to hear that ordering parts was easy and quick. We appreciate your positive feedback and will keep up the good work as we look forward to your future mid-drive purchase.

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

Aventon took care of my battery problem

Aventon honored the warranty on my Adventure2 battery and shipped a replacement quickly. Ned was helpful, took care of my issue, and answered all of my questions in a timely manner.
Very much appreciated. Our E-bikes are great!

November 15, 2025
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Reply from Aventon Bikes

Hi Morgan,

We're happy to hear that the warranty process for your Adventure2 battery was smooth and quick. We appreciate your positive feedback and are so glad that you are enjoying our e-bikes!

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

Not sure what you are requesting a…

Not sure what you are requesting a review on. I’m assuming the kickstand. I already wrote a review once. You all provided excellent service. Pleasant, speedy and professional.

November 20, 2025
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Reply from Aventon Bikes

Hello RB!,

We appreciate you taking the time to share your thoughts. We are happy to hear that you found our service pleasant, speedy, and professional. Thank you for your positive feedback!

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

Good value for your investment

Good value for your investment and they also have a certified store near me if i need to bring it in to be fixed or tuned up

November 27, 2025
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Reply from Aventon Bikes

Kyle curtis,

We're happy to hear that you feel you received excellent value! It's great knowing you appreciate having a certified store nearby for any maintenance needs. Thanks for your feedback.

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

Customer service

I did a review in the past about my bike love my bike everything about it/however Customer Service did an outstanding job and followed up with me and took care of my situation in a manner that was exemplary. It’s good to see such Tremendous customer service nowadays. At least five stars.

November 27, 2025
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Reply from Aventon Bikes

Hi Carl,

We're so glad to hear that you love your bike! It's great to know our customer service team resolved your situation effectively. We appreciate you recognizing our efforts to provide excellent support.

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

Kevin L

Kevin L. helped us out tremendously. He is exactly the type of person you need to have on your customer support team. If you have an employee reward program, please do whatever possible to reward him and recognize his awesome work.

November 27, 2025
Aventon Bikes logo

Reply from Aventon Bikes

Hi John,

We're happy to hear that our support team member was able to help you so much! We appreciate your kind words and will certainly recognize their awesome work. Thank you!

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

High quality engineering and…

High quality engineering and manufacturing.

November 27, 2025
Aventon Bikes logo

Reply from Aventon Bikes

Hi Edward,

We appreciate your positive feedback and are happy you value our product's quality. Thank you for your support; it means a lot to us.

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

An Engineering marvel!

It is winter here in MN so I haven’t had a chance to ride my Aventure 3 yet but I am so excited! I followed the tutorial and found the instructions clear and concise. Setup was a breeze! I was a little apprehensive when I attached the front wheel to the bike noticing how tight the tolerances were in the front disc brake! No worries needed! What I thought would be an hour of adjusting the front wheel to spin freely took only the time needed to tighten the nuts. That spoke volumes to the excellent design and engineering that has gone into this bike! Thank you Aventon!

Joe

November 27, 2025
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Reply from Aventon Bikes

Hi Joey,

We're happy to hear that the Aventure 3 setup was a breeze! It's great to know the instructions were clear and concise for you. We appreciate your feedback regarding the front disc brake and are glad the wheel adjustment was simple. Thank you for recognizing the design and engineering of our bike!

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

The ordering process was simple

The ordering process was simple, quick and easy. Customer service was excellent and the staff are very pleasant and helpful.

November 20, 2025
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Reply from Aventon Bikes

Hi Cameron,

We appreciate you sharing your feedback. We are happy to learn that the ordering process was simple, quick, and easy and that our staff was pleasant and helpful.

Thank you,

Aventon

Rated 5 out of 5 stars
Verified

Great service!

November 27, 2025
Aventon Bikes logo

Reply from Aventon Bikes

Hi Daniel!

Thank you for choosing Aventon. We are excited to hear that you are enjoying the bike and our service!

If you have any questions, please feel free to reach out!

Happy Riding!

Rated 2 out of 5 stars
Verified

My bike is great but other products are not.

My bike is great, but I’ve had multiple issues with the car bike rack and the bike cover and the return policy is bad where you can only get a partial refund. I wouldn’t have bought if I knew that before. Disappointing.

November 19, 2025
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Reply from Aventon Bikes

HI Savannah,

We appreciate you sharing your experience. We're sorry to hear about the issues with the car bike rack and bike cover, and that our return policy was not ideal. We'll review your feedback to improve our processes. We are glad to see our team was able to assist you in troubleshooting in in the end getting the return process started.

Let us know if you have any other questions!

Thank you,

Aventon

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