Bareroots Footwear Reviews 231

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the customer service, with representatives being helpful and understanding. People find the ordering process easy and the website user-friendly, with detailed product descriptions. Some customers highlight the comfort and support of the shoes, especially for hiking and those with foot problems, while others praise the style and versatility for various activities. A few reviewers also appreciate the company's sustainability efforts. However, there are some concerns regarding the product, quality and the order. Several consumers report issues with sizing, noting that the shoes do not fit true to size. Some reviewers express disappointment with the quality of the boots, describing them as cheaply made. The return policy is a significant point of contention, with many customers unhappy about the need to ship returns to China at their own expense.

Based on these reviews

Rated 4 out of 5 stars

The online experience was pretty easy, I was initially looking for a winter weather boot that comes over my calves and that’s why not a 5star. I had no problem purchasing what I saw and got. Now I’m h... See more

Rated 4 out of 5 stars

I couldn’t understand why if I went to your website the price of the item was higher than going thru the suggested item that I googled!

Rated 3 out of 5 stars

the last time i odered these boots i ordered a size 9 (40), they fit sister-in-law who wears a size 6, i have no idea what the new ones will be size wise and there's no replacement or exchange

Rated 5 out of 5 stars

I ordered these exact shoes last year and have loved every minute of wearing them; which is why I ordered a duplicate replacement! The barefoot technology has greatly increased my foot and ankle stre... See more

Company replied

Rated 5 out of 5 stars

Put these through serious testing walking around multiple cities. Never got blisters or sore feet despite logging probably 100+ miles. They held up amazingly well to all that pavement pounding.

Company replied

Rated 5 out of 5 stars

Well, the fact that I have patience and with no shipping or tracking other than a post telling me that my order was on its way and would arrive soon, I just put my faith in your company’s word and voi... See more

Company replied

Rated 3 out of 5 stars

I typically wear a medium width and shoes were too narrow. I requested to return my shoes and was told I would need to ship them to China to receive a 100% refund (shipping $34-40)or choose anoth... See more

Company replied

Rated 5 out of 5 stars

I have not received boots yet however enjoy there professional follow ups of my purchase and making sure my address was correct. Well done for first time ordering with bareroots.

Rated 5 out of 5 stars

These barefoot shoes feel so natural after switching from the regular sneakers. My feet stay in proper alignment and I have noticed that I have reduced back pain since last few days when I walk long h... See more

Company replied

Rated 3 out of 5 stars

Fit is not true to us shoe size at all!! They don’t accept returns instead will send you a new pair with the adjusted shoe size that still won’t fit. However if you spend enough time and argue for a f... See more

Company replied

Rated 5 out of 5 stars

really amazing customer service, i emailed when my tracking link didn’t work and they fixed the issue within minutes . then because i am from the UK i accidentally got the incorrect size and they were... See more

Company replied

Rated 5 out of 5 stars

Boots were not what I expected. Rather cheap made, but I must say, customer service is outstanding. The offer of the gift card was much more than I anticipated and totally covered the cost of another... See more

Company replied

Rated 5 out of 5 stars

Bareroots Footwear takes customer service seriously! When has that happened to you lately? I purchased a pair of tennis shoes only to discover that they were shipped from Hong Kong. Tariffs in the... See more

Company replied

Rated 3 out of 5 stars

I ordered two pairs of shoes that looked gorgeous online. However, when they arrived they were too small and of sub-standard quality. I requested a full refund and to return the shoes but was given 2... See more

Company replied

Rated 2 out of 5 stars

BEWARE! I ordered a pair of shoes that were supposedly Birkenstock knock offs. I looked up the website to make sure that it was a legit business & found out that it is. As I was checking out, I rece... See more

Rated 5 out of 5 stars

Switched from expensive name brand sneakers to these and honestly prefer them. The comfort level is comparable but these feels more responsive during training. Great value for the quality.

Company replied

Rated 2 out of 5 stars

Ordered boots online that looked perfect for what I was looking for - I have smaller calves so it’s a struggle finding the right fit. Ordered a half size bigger than my regular foot size due to review... See more

Rated 5 out of 5 stars

very quick, streamlined and efficient. Wouldve liked more information regarding shoes sizing, but descriptions, and ordering process are very easy. Thank You!

Rated 5 out of 5 stars

Easy to purchase and I checked for scams and this company has a great track record. I look forward to shopping in the future!

Rated 5 out of 5 stars

Olivia of customer service is one fine person. Renewed my faith in people. The new shies arrived promptly and are great. Perfect fit, soft and comfortable. Great people to do business with.

Rated 2 out of 5 stars

The shoes I ordered are really cute, and I think they will be comfortable. Reviews mentioned sizing up, so I ordered the same pair of shoes in two sizes (the size I normally wear and one size larger)... See more

Rated 5 out of 5 stars

Easy processing. Waiting to see how size compares to reality and shipping. I am sure it will go well.

Rated 5 out of 5 stars

Like the boots, colors, prices. I hope I love the feel on my feet! I will be a return customer if they are great.

Rated 5 out of 5 stars

Good explanation of how the sizes run, good return/exchange policy.

Rated 5 out of 5 stars

I found what I wanted I clicked buy I filled out the info it was easy and convenient 👍

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Company details

  1. Shoe Store

Written by the company

At BareRoots Footwear, simplicity, craftsmanship, and sustainability drive everything we create. Every pair of shoes is designed with care to enhance natural movement and deliver a comfortable walking experience. By focusing on minimalist designs and innovative materials, we craft footwear that combines functionality with style.


Contact info

3.6

Average

TrustScore 3.5 out of 5

231 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours


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Rated 1 out of 5 stars

Packaging Ruins the Shoes

The order process was fairly easy. There was not a lot of communications as to delivery. When the shoes arrived, they were packaged in a ziplock bag, stuffed in another plastic shipping bag. The shoes were crushed with creases in the leather. We were offered a replacement pair. We told them that we didn't trust the shipping process and wanted to return the shoes with a full refund. They did not respond to that request, or three more requests from us. We are not purchasing from them again.

November 29, 2025
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Rated 4 out of 5 stars

I enjoyed my experience shopping for…

I enjoyed my experience shopping for footwear on the website. It was easy to find products. However, I did not prefer the upsell that occurred at the end of my purchase. I was given the option for deep discounts for the same item, and if you can offer deep discounts to that degree, they should be made upfront during the initial purchase.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap looking

The boots arrived fairly quickly however they do not look like the boots depicted in the pictures. They are cheap looking pleather, the buckles and snaps are cheap ,the color is completely off
They are not at all what o was expecting but you get what you pay for so…,

December 7, 2025
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Rated 1 out of 5 stars

Do not purchase from BareRoots

I purchased a pair of shoes from BareRoots. When I finally received the order, they were stuffed in a plastic bag inside a drawstring bag, instead of a shoebox. I removed them and noticed they had an unpleasant odor to them. The quality of the shoes were not as expected and described, and when trying on, they had no support and a poor fit.
I reached out to return them, and was told they would have to be shipped to. China at my own expense , and told this could be quite expensive. Or I could receive a 75% credit to purchase another product. I wasn’t interested in purchasing anything else since I was not satisfied with what I purchased. Nowhere does their site lead you to think their products come from China. In fact the website has a Netherlands address, but lists a US address for the company. So I’m stuck with a crappy product that I wasted money on. How do they offer free shipping, but it would cost me a fortune to return?

November 22, 2025
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Rated 2 out of 5 stars

BEWARE!!!

BEWARE! I ordered a pair of shoes that were supposedly Birkenstock knock offs. I looked up the website to make sure that it was a legit business & found out that it is. As I was checking out, I received an "offer" for a "free gift" so I clicked it. The next thing I know, I get an email stating that I had ordered the pair of shoes that I wanted & another hideous pair of shoes for $72! I was only supposed to pay $47 for the initial pair that I wanted to order. I immediately contacted the company via email stating that I wanted to cancel the order. I received fairly quick response asking me to send a picture of what I had received as far as an order. I responded that I had not received the order because I had placed the order moments prior. The customer rep told me that the order could not be canceled & that I would have to wait to receive it before anything could be done to resolve it. It took a few weeks for me to get it. When I did receive it, the shoes that I wanted weren't of good quality & the other "free" shoes were absolutely hideous. So again I contacted the company. This time the response took several days. I was given the option of mailing the shoes back to China at MY expense! The website states that the company is based in the Netherlands?? After a few more back & forth emails, I received a $27 refund & agreed to donate the shoes. So I lost over $50 for 2 pairs of shoes that I wouldn't do gardening in for fear that they would fall apart. Unbelievable how crooked this company is! DO NOT ORDER FROM THIS COMPANY!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Easy

I found what I wanted I clicked buy I filled out the info it was easy and convenient 👍

December 4, 2025
Unprompted review
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