The online experience was pretty easy, I was initially looking for a winter weather boot that comes over my calves and that’s why not a 5star. I had no problem purchasing what I saw and got. Now I’m h... See more
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Company details
Written by the company
At BareRoots Footwear, simplicity, craftsmanship, and sustainability drive everything we create. Every pair of shoes is designed with care to enhance natural movement and deliver a comfortable walking experience. By focusing on minimalist designs and innovative materials, we craft footwear that combines functionality with style.
Contact info
United States
- info@bareroots-footwear.com
- bareroots-footwear.com
Replied to 66% of negative reviews
Typically replies within 48 hours
Great for both outdoor trails and…
Great for both outdoor trails and casual walks around the city.
Very pleased with how durable these…
Very pleased with how durable these shoes are, even after several weeks of heavy use.
Too many offers at the end
I didn’t get confused on my original order with all those other offers applied towards the end of my purchase
Packaging Ruins the Shoes
The order process was fairly easy. There was not a lot of communications as to delivery. When the shoes arrived, they were packaged in a ziplock bag, stuffed in another plastic shipping bag. The shoes were crushed with creases in the leather. We were offered a replacement pair. We told them that we didn't trust the shipping process and wanted to return the shoes with a full refund. They did not respond to that request, or three more requests from us. We are not purchasing from them again.
I enjoyed my experience shopping for…
I enjoyed my experience shopping for footwear on the website. It was easy to find products. However, I did not prefer the upsell that occurred at the end of my purchase. I was given the option for deep discounts for the same item, and if you can offer deep discounts to that degree, they should be made upfront during the initial purchase.
So far so good
I can't give an honest review until I receive the product
Cheap looking
The boots arrived fairly quickly however they do not look like the boots depicted in the pictures. They are cheap looking pleather, the buckles and snaps are cheap ,the color is completely off
They are not at all what o was expecting but you get what you pay for so…,
Ease of ordering
Do not purchase from BareRoots
I purchased a pair of shoes from BareRoots. When I finally received the order, they were stuffed in a plastic bag inside a drawstring bag, instead of a shoebox. I removed them and noticed they had an unpleasant odor to them. The quality of the shoes were not as expected and described, and when trying on, they had no support and a poor fit.
I reached out to return them, and was told they would have to be shipped to. China at my own expense , and told this could be quite expensive. Or I could receive a 75% credit to purchase another product. I wasn’t interested in purchasing anything else since I was not satisfied with what I purchased. Nowhere does their site lead you to think their products come from China. In fact the website has a Netherlands address, but lists a US address for the company. So I’m stuck with a crappy product that I wasted money on. How do they offer free shipping, but it would cost me a fortune to return?
Easy access and flow
Hoping for excellent product
Like the boots, colors, prices. I hope I love the feel on my feet! I will be a return customer if they are great.
Easy ordering process.
Excellent customer service
I needed help and customer service was excellent and did exactly what I needed!
BEWARE!!!
BEWARE! I ordered a pair of shoes that were supposedly Birkenstock knock offs. I looked up the website to make sure that it was a legit business & found out that it is. As I was checking out, I received an "offer" for a "free gift" so I clicked it. The next thing I know, I get an email stating that I had ordered the pair of shoes that I wanted & another hideous pair of shoes for $72! I was only supposed to pay $47 for the initial pair that I wanted to order. I immediately contacted the company via email stating that I wanted to cancel the order. I received fairly quick response asking me to send a picture of what I had received as far as an order. I responded that I had not received the order because I had placed the order moments prior. The customer rep told me that the order could not be canceled & that I would have to wait to receive it before anything could be done to resolve it. It took a few weeks for me to get it. When I did receive it, the shoes that I wanted weren't of good quality & the other "free" shoes were absolutely hideous. So again I contacted the company. This time the response took several days. I was given the option of mailing the shoes back to China at MY expense! The website states that the company is based in the Netherlands?? After a few more back & forth emails, I received a $27 refund & agreed to donate the shoes. So I lost over $50 for 2 pairs of shoes that I wouldn't do gardening in for fear that they would fall apart. Unbelievable how crooked this company is! DO NOT ORDER FROM THIS COMPANY!
Easy
I found what I wanted I clicked buy I filled out the info it was easy and convenient 👍
Promise replies on order shipment.
Lightweight
Lightweight, durable , and super comfy. I can't imagine hiking without them!
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