After breast cancer in 2013, the hot flashes were incredible.  I bought a cube and loved it from the first night. I spoke so highly that two of my kids bought them as well.  I LOVE my chili pad.  Now that the cube is 12 years old and has even traveled to other countries with me, I am worried it might not last forever.  So when I saw the emails for the cyber week, we decided a new system was needed!  The app with the program will be a nice plus!  Thanks!  You make a great product! 

Poor furniture, poor customer service. This is a mentally exhausting experience to pay such price but receiving an incomplete furniture, the lagging communication has not only wasted more time, but also leads nowhere. I found the furniture had missing parts, I online chatted with its representative right away hoping they can mail them to me, representative Axl offered me 10% to get from local stores. I counted 15% since the parts were unique style and sizes, I wasn’t even sure I can find any unless to have professional custom make them. While the communication was so lagging, I made call while waiting for Axl’s response. Representative Nixon assured me I will get responses in 24hours if I reply his email with picture evidence. I went back home found more issues with the furniture, both sets of doors has alignment issues and there were black marks all over the door surface, I included them in my email. Unfortunately I got a reply with no responding name instead of only customer service department to let me know they had prepared the furniture completely no mention of anything else. It is childish behavior to ignore the responsibilities of being a customer service representative, apparently it is the easiest for them to reject the defective product after sale and ignore the original 10% offer their representative Axl had given to me (I have screenshots).  I have followed up multiple emails but no response to my replacement request. There no way I will trust this company nor their customer service. 

Once I got my sleep number dialed in (65) my sleep continued to improve.   Having my sleep number bed during my 2 knee replacement was invaluable as I could get comfortable in several positions.  

I was very reluctant to order this pillows for 2 reasons... 1) bad luck with ordering pillows & bedding in general online. 2) when in the process I was getting a inconsistent vibe from their multiple social outlets advertising & seemingly getting a different price/total every time I went to check out. I contact support & Sharon was friendly, helpful & patient. We had multiple email conversations & she helped to figured out the issue & reassure me of the return policy (which is not much time). I took the plunge & bought 3 pillows & we have used 2 of them (3rd is a Xmas gift) & we are both pleasantly surprised. They are comfortable & exactly what we think we needed. Soft without being mushy with just enough support that already my significant other is experiencing less headaches & my lower back is definitely better as well. Not sure if it's the pillows but timing seems awfully coincidental. Only been 6 nights so we will see if this continues, but as of right now we are happy & would recommend these pillows for ppl that don't like the firm memory foam pillows. 

THE TRIPLE FUSION MASSAGER IS AWESOME....I PROMISE YOUUUU EVERY SENSE I'VE BEEN USING IT, MY LOWER BACK HASN'T BEEN HURTING.... I'M VERY HAPPY I PURCHASED IT ... THANK YOU SMOOTH SPINE...

I went to buy a mattress topper. Very limited communication except for taking the order and my money. Failed to mention a no return policy in this item. They don’t keep these in-store so had to be ordered. When I asked about delivery date I was told “once it’s accepted youll be able to login and see the delivery date”. Never received confirmation of the order “acceptance” so went elsewhere to buy the topper. Called the mattress firm store and was told that because it had shipped that I could not cancel the order. I asked how I could return it once it arrived and there was a lot of confusion before I was told I would need to call once it arrived so that they could discuss with management. 

the delivery was good and fast.The products are perfect-we have bought 4 Tempur Original pillows and we all like them very much. Good price in outlet. Thank you. 

I've had my bed setup for about a week now. I've been sleeping well ever since!

I am a back/side sleeper so I went with luxury firm. I am also a hot sleeper, so I went w/ a cooling cover. I also have pets, so I purchased the mattress protector in case of any accidents. I went w/ the adjustable base - not in love with it yet, but also haven't toyed w/ it much yet.

Overall, I am happy with my bed so far. Only time will tell on its longevity and durability, etc!

We are very happy with our Form Order experience.  Their website was easy to understand and ordering was simple to do.  We had one question and we were able to talk to a real person who answered with the information we needed within minutes.  The cushion we ordered for our couch were the perfect size for our needs.  We will use this company again in the future.

Having got used to being encouraged to order online generally, it was a great relief to find prompt, courteous and practically helpful personal assistance available over the telephone.  I must commend George for his help today. It inspired confidence in the company and the product. Yvonne

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