Amazing looking bike, and great customer service! I recommend this to anyone looking to get a inexpensive but powerful bike.

Hubs made of paper.  Braking after few months of cycling.  I'm on my second hub replaced by the shop and this one is going as well.  Do not buy bikes with Enviolo hubs.

GoCycle is a great bike, and a great product. I have now had the bike for 3 months and ridden over 200 miles, and it has rekindled my love of cycling. I was looking for a bike that would fold up in my trunk so I could drive to some of the great bike paths in the San Francisco Bay Area. I went into the bike store expecting to buy a Brompton, but then the salesman suggested I try the GoCycle. I was hooked on the first test drive. I am in my sixties, so I wanted to get a little exercise and a little fresh air. but nothing too strenuous. The electric assist of the GoCycle is just magic. It eliminates the unpleasant part of laboring up the hills. It takes a few times to master the folding and unfolding, but once you do, it is easy to do and only takes a few minutes. The bike is not cheap, but I am delighted with its performance and how well it works for me. I bought a Wahoo bike computer, which is a great addition to measure your rides. The tires that come with the bike have a great ride but are very thin, and I had two flats in the first month. I bought thicker tires, and they are working much better. The bike is precision built and stable, and the design is very cool. I would rank it up there with Tesla, Apple, and Spotify as examples of the best technology engineering around. You feel like you are riding the state-of-the-art in bicycles.  I would highly recommend it.

Now that I own a Gazelle T9, I’m able to see up close how beautifully built it is. The welds are smooth, the paint quality is like a Rolls Royce. But most of all it’s wonderful to ride. It fits me perfectly and feels as natural as riding a traditional bike — without the work! It’s so much fun. 

I placed and order for a small part and wanted to get confirmation about the product and about making the payment as it seems a bank transfer is the only method for payment.  I have tried for 4 days using both the online chat bot and through email to contact IBK and have had no response.  They do seem to reply to reviews so trying to get someone to contact me this way.

Ordered and paid for a part that was in stock, three days later they send an email saying there is a 5-6 week delay. Attempting to get my money back. 

Purchased an item from the website assuming like the advertisement it would be delivered in 3-5 days and that all items are in the US. Lies Lies Lies, 23 days later from Singapore!! Please if you value your hard earned $$$$ don’t give it to them. You would be throwing money down the toilet

Incredibly disappointing.  I had done under 3000 miles on my Cairn eAdventure e-bike when the Fazua drive system started having problems charging, displaying charge incorrectly, and sporadically losing power and eventually died altogether, sadly out of warranty by this time.  Contacted Fazua support, waited weeks for a reply.  Minimal diagnostics, no repair or replacement service, just "buy a new battery" which costs an eye watering amount and nearly a quarter of the price of a new bike.  Crap product, poor service.  Avoid!  I wish I had. 

Terrible service! The extra insurance is a real  scam!!!! Never never again ! You pay extra for an insurance and afterwards they accuse you that we didnt lock our bike and that is our OWN fault that out Mike was stolen.  The policy confirmed that it is really a big problem at the coast side of Valencia. Unbelievable that they accused us in a very agressive and unpolite way.

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