Great bike parts for much cheaper than anywhere else the packages come three to five days as expected I did already five orders which all came through really nice except one delay that I'm still waiting on call the customer service twice they are really nice and helpful all in all very great experience so far. 

My experience with Hiboy customer service was excellent. Nancy was fantastic—she made sure all my issues with the scooter were fully resolved. I’d give them ten stars if I could!

I cannot ride this bike because I'm still trying to work through the lengthy process of remedying receiving misfitting parts. So far, it's not a pleasant experience when it could and should have been remedied with less hassle for what the customer must endure in loss of use due to good faith on their part in this purchase. 

The young man I spoke to on the phone was extremely nice, professional and knowledgeable. He helped me choose the perfect tires for my gravel bike. I received the tires, put them on my wheels and they're fantastic! I recommend Bike Tires Direct to all of my riding buddies. 

Three stars at this point. will revise shortly (hopefully) So this is an interim review, the ongoing issue is waiting on an email response. I ordered 2 XP-Lites for my wife and I, both in stock colors. Hers shipped right away, received notice of its shipment the next morning (That bike was received in working order after typical transit time, no issues. Nice bike too). Following up for the other bike on the website's  Tracker page didn't show anything  and no notice of a backorder. I emailed them but received no response. However, two days later a "Packed and Labeled" email for the other bike was received. Checking at FedEx, only the shipping lable was created but FedEx didn't have it.  It wasn't given to FedEx for another two days. Once FedEx had it, delivery time was typical. Received it today and unboxed it the same as I did the first one. I found two cables were in the wire harness but un connected at both ends, one to the display one to the Headlight. No biggy there. Discovered some paint chipped off at the end of the battery housing. Charged the battery for a couple of hours then tried the display, no illumination. Verified evrything against the first, working, bike but no luck. Sent an email to them but its too soon for a reply. I have the skills, tools and working spare parts (the other bike) to troubleshoot to component level but this is a brand new bike. I shouldn't have to.

The customer service, the chat for example, is very easy to use. I like that there was package protection. The AI was surprisingly useful. Searching for products and filters were good too. Overall very well made website. I wish there was more flexibility to cancel items in an order and flexibility to change payment method when needed. I accidentally used a credit card I never use but I couldn't change it (supposedly) according to the representative. Also there was one item that was cheaper somewhere else so I asked to price match, they said no, they item hadn't shipped, but they also couldn't cancel it. I had free returns/package protection so no big deal, but kind of odd.

My 14yo loves the new electric bike.  It is creating the freedom he is desiring in a way that is safe.  

I ordered 2 Baby Seats & throughout the entire Process...I was never told that these Baby Seats CAN'T be used in the United States!  In order for me to return them...it will cost me $303.00 each to ship back to Germany & I would have to pay a Return fee on each chair.  They knew they were being shipped to the United States...but they NEVER warned me.  What a Crock!!!

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