Great bike parts for much cheaper than anywhere else the packages come three to five days as expected I did already five orders which all came through really nice except one delay that I'm still waiting on call the customer service twice they are really nice and helpful all in all very great experience so far. 

Fast delivery and great packaging..
Found the best price for my item .
Thank you. 

I cannot ride this bike because I'm still trying to work through the lengthy process of remedying receiving misfitting parts. So far, it's not a pleasant experience when it could and should have been remedied with less hassle for what the customer must endure in loss of use due to good faith on their part in this purchase. 

The young man I spoke to on the phone was extremely nice, professional and knowledgeable. He helped me choose the perfect tires for my gravel bike. I received the tires, put them on my wheels and they're fantastic! I recommend Bike Tires Direct to all of my riding buddies. 

The customer service, the chat for example, is very easy to use. I like that there was package protection. The AI was surprisingly useful. Searching for products and filters were good too. Overall very well made website. I wish there was more flexibility to cancel items in an order and flexibility to change payment method when needed. I accidentally used a credit card I never use but I couldn't change it (supposedly) according to the representative. Also there was one item that was cheaper somewhere else so I asked to price match, they said no, they item hadn't shipped, but they also couldn't cancel it. I had free returns/package protection so no big deal, but kind of odd.

My 14yo loves the new electric bike.  It is creating the freedom he is desiring in a way that is safe.  

This is my second e-bike from ActBest and I absolutely love their brand!!!

I ordered something, you shipped it, it arrived in a acceptable time period.

Eventually I was able to get my money back but with much frustration of being denied after doing everything asked. Thank you in the end

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