I tried to cancel my order immediately after submitting (wrong item, my error and made several attempts through your website's "contact us" to cancel and never got a response. Instead. I have a $300... See more
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Review summary
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Based on these reviews
Company details
- #19 of 32 best companies in Outdoor Sports Store
- #21 of 43 best companies in Bicycle Store
- #2 of 3 best companies in Dive Shop
- #7 of 8 best companies in Fishing Store
- #1 of 1 best companies in Surf Shop
- #4 of 7 best companies in Winter sport Store
About Bobleisure
Written by the company
Ignite your outdoor spirit with BOBLeisure!
With a jaw-dropping Trustpilot rating of 4.9 stars from over 1000 reviews, we're here to fuel your adrenaline-fueled dreams. Gear up with top-quality equipment from trailblazing brands. Our premium Clothing offer strength in the wildest terrains.
THE ULTIMATE DESTINATION
for ADVENTURE enthusiasts!
Conquer new heights with cutting-edge climbing gear. And for winter warriors, our selection of snow and ski equipment is designed to amp up your thrills on the slopes.
BOBLeisure
is your gateway to the great outdoors. Join us on this exhilarating journey and explore our online shop today. Adventure awaits!
WE ACCEPT:
Contact info
Hasn’t replied to negative reviews
Rip Off
I ordered 2 Baby Seats & throughout the entire Process...I was never told that these Baby Seats CAN'T be used in the United States! In order for me to return them...it will cost me $303.00 each to ship back to Germany & I would have to pay a Return fee on each chair. They knew they were being shipped to the United States...but they NEVER warned me. What a Crock!!!
DUTY TAX for United States residents
I give Five stars to Bobleisure for the bindings shipping super fast and in great shape. One thing to note, if you live in the USA, you will be billed a duty tax. So the discounted rate and free shipping may not be as good of a deal as you think you are getting.
Bought a pair of pivot 15s that…
Bought a pair of pivot 15s that should’ve been shipped with 115 mm breaks but they arrived and have 95 mm breaks. Not a great first experience
Got an order confirmation and was…
Got an order confirmation and was charged. Never heard anything else so I looked my order up on their site only to see that it was cancelled. No notice, no email, nothing.
Legit Savings and Great Service!
Ordered my dream set of German knives... Perfect transaction! I saved a lot of money, and they were packaged carefully, and EXACTLY what I wanted. Shipping took a little extra time to the USA, but well worth the wait! 💗
Extremely responsive and thorough customer service
Extremely responsive and thorough email correspondence with customer service to guide me through the warranty claim and exchange process (which was significantly complicated by the fact that the store no longer carried the same model of snowboard I warrantied). While the date I indicated below was the last date of our correspondence, the whole process took about 8 months and involved at least ten emails from the staff.
This company is in Germany, possible duty charges
This company is in Germany, unclear unless you read the numerous web pages. I ordered from Vancouver, Canada and received phone call from fedex informing of $140 duty. Again website informing of possible duty but you need to read for the details.
Delivery was quick (4 days from Germany to Vancouver, Canada ).
I did not save money using this website.
In website, they state that they offer 2 year warranty & returns, but you have to pay for shipping.
In website they state you can cancel the order within 12 hours. But when I sent an email requesting to cancel the order, I did not receive a response.
Be very cautious when ordering and ensure that the great prices they offer includes the possibility of duty charges.
Placed an order on Nov 23
Placed an order on Nov 23, 2025. Still haven’t received my item. I reached out twice only to learn my package had “an unforeseen delay”
Beginning to think this is a scam
Worst buying experience ever
Worst buying experience ever. Bought something that did not ship within stated timeframe, tried to cancel twice, no response. Item was received finally but was damaged. I had no idea it was coming from Germany also, they do not tell you this at checkout or anywhere else. I sent many emails and contact forms trying to get a label to return, no response. Charged back with Amex and still have not heard a thing from them.
Worst customer service ever
Worst customer service ever. They WILL NOT respond to any emails you send after you pay them. DO NOT ORDER
Fantastic experience
Fantastic experience! Fast shipping, perfect packaging, and the product was even better than advertised. Excellent value. I'll be back and will gladly recommend Bob's Leisure to others.
good deal, smooth transaction, delivery was earlier than promised
I ordered Look Pivot alpine ski bindings. The price was about 25% less than competitors. Delivery was promised in 7-10 days. The bindings were my doorstep in Salt Lake City in five days.
Ordered from Canada all is well :)
Ordered from Canada, no surprises as far as customs go. As advertised on their site it was just over 10$ plus I had to pay HST, which is normal of course!
Bought some ATK Raider EVO 13 bindings. It’s my second set for a new pair of skis. Highly recommend the free ride spacer for added stability!
Bobleisure stuck me with a $50 bill from FedEx
Bobleisure is not an American company, as you might accidentally believe. So if you order something from them because their prices seem good, and you pay Bobleisure for the postage, when your package arrives, FedEx bills YOU an extra $50 for other fees. When I told Bobleisure about this, they actually responded that their prices were so good, I was still getting a great deal! When I went online and sent them a screenshot of a deal from Bed Bath & Beyond that WAS THE EXACT SAME PRICE as their offer without all the extra FedEx fees, they responded by saying their company has nothing to do with Bed Bath & Beyond! Ha ha!!! a real roller coaster ride through the gas lights! Do not buy what they're selling!
Beware of international duties
I bought a pair of heated gloves from this company and had a bit of a difficult experience. After placing my order I got a call from FedEx asking me to pay an additional $63 for taxes and duties. The website is Bob Leisure Canada so I had no idea that the items were being shipped from Germany. I contacted the company and after a lot of back-and-forth, they refunded this amount. I sincerely hope that in the future, they clearly state on their website that sales tax and duty is not included in the price and will be added by the shipping company.
Fast Shipping and Great Customer Service
I ordered a pair of ski boots, and the package was shipped out within a couple of days. There was a problem with US customs accepting the order but I contacted Bob Leisure's support email and they had the form sent off within a couple of hours and it was smooth sailing after that. Overall, I was thrilled with their response times and their customer support was excellent.
I got my product but had a surprise bill
I got my product, but I wish I knew I would be stiffed with the tariff bill at the time of purchase.
Legit company, but poor communication and long shipment times
I ordered some Dainese Torque 4s about 50 days ago, and just received them now, they are great. The company is definitely legit but the customer service is very poor and the lack of communication is worrying when I didn’t hear anything about my order until about 10 days ago. Regardless, my parcel did come, so If you do order just be prepared to wait.
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