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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service and the excellent condition in which their products arrive. Consumers appreciate the competitive prices, often noting them as better than those offered by other retailers. Many people highlight the quality of the products, stating that they meet or exceed expectations. However, some reviewers have reported issues with contacting customer service, particularly regarding order cancellations or modifications. Additionally, there are mixed opinions regarding the order process, with some customers experiencing difficulties navigating the website. Despite these concerns, the overall sentiment remains positive, with many consumers expressing their intention to make future purchases from this business.

Based on these reviews

Rated 4 out of 5 stars
Verified

I tried to cancel my order immediately after submitting (wrong item, my error and made several attempts through your website's "contact us" to cancel and never got a response. Instead. I have a $300... See more

Rated 4 out of 5 stars
Verified

My item arrived in good shape in brand new condition, just like how item was listed. Shipping was okay but I didn't receive a tacking number, so I had no idea when to expect my package.

Rated 4 out of 5 stars

It appeared that it took them a bit over a week to get my Exped Comfort -10c from the manufacturer. But once my order was handed over to FedEx it only took liked 3~4 days to arrive to Canada. Customer... See more

Rated 4 out of 5 stars
Verified

I got my product, but I wish I knew I would be stiffed with the tariff bill at the time of purchase.

Rated 5 out of 5 stars
Redirected

I ordered a pair of ski boots, and the package was shipped out within a couple of days. There was a problem with US customs accepting the order but I contacted Bob Leisure's support email and they had... See more

Rated 3 out of 5 stars

I bought a pair of heated gloves from this company and had a bit of a difficult experience. After placing my order I got a call from FedEx asking me to pay an additional $63 for taxes and duties. Th... See more

Rated 3 out of 5 stars

I ordered some Dainese Torque 4s about 50 days ago, and just received them now, they are great. The company is definitely legit but the customer service is very poor and the lack of communication is w... See more

Rated 5 out of 5 stars
Verified

Ordered my dream set of German knives... Perfect transaction! I saved a lot of money, and they were packaged carefully, and EXACTLY what I wanted. Shipping took a little extra time to the USA, but wel... See more

Rated 5 out of 5 stars

Ordered from Canada, no surprises as far as customs go. As advertised on their site it was just over 10$ plus I had to pay HST, which is normal of course! Bought some ATK Raider EVO 13 bindings. I... See more

Rated 5 out of 5 stars

Purchase of men’s boots I had a very positive experience purchasing from Outdoor 49- the boots were available in the size I wanted and were €31:06 cheaper than our local shop There was a minor issu... See more

Rated 5 out of 5 stars
Verified

I've ordered many sets of look pivot ski bindings from Bob leisure. They're always delivered promptly they always have the best price and in my most recent order I thought I would be paying tariffs bu... See more

Rated 5 out of 5 stars

I ordered Look Pivot alpine ski bindings. The price was about 25% less than competitors. Delivery was promised in 7-10 days. The bindings were my doorstep in Salt Lake City in five days.

Rated 3 out of 5 stars

Fast shipping. BUT FedEX will not deliver until Canada Customs Fee/customs duties/HST and FedEx Clearance Service Fees are paid!! Be aware Canada customers!!!! Items are shipped from Ger... See more

Rated 5 out of 5 stars

Half price on ski boots, and they arrived in California within the expected 4-7 day delivery window. Didn't receive a status update on my order until a day before they were delivered, but I knew that... See more

Rated 5 out of 5 stars
Verified

I purchase a set of Thermic heaters for a really good price. I had some initial concerns because the item was significantly discounted compared to other online vendors. I received the item promptly a... See more

Rated 3 out of 5 stars
Verified

Update: Upon submitting the review below, the CEO of the company contacted me and apologized for the website hiccup and offered a full refund or exchange. Will update once I complete the return proc... See more

Rated 5 out of 5 stars
Verified

Great experience with this company. Ordered a pair of Black Crows skis at 50% off and they arrived at my door within a week....AMAZING! Like many others, I worried that the deal almost seemed too go... See more

Rated 5 out of 5 stars

Quick and timely shipping from bobleisure, and the recaro seat is frickin phenomenal. The build quality and materials and safety design are head and shoulders better than any other car seat out there.... See more

Rated 5 out of 5 stars

I ordered a pair of ATK Freeraider 15 Evos from Bobleisure for $580.00 USD. Best price by far I could find. Their site says fast shipping but I understood they were shipping all the way from Germany s... See more

Rated 5 out of 5 stars

I ordered a high-end German knife set that I had always wanted, at a very deep discount! I am over-the-moon with happiness! The set is PERFECT and was packaged carefully. It took a little patience for... See more

Rated 5 out of 5 stars

Wow. WOW. I ordered a Le Creuset at a price better than other online retailers on Tuesday early afternoon. Same day I got the FedEx tracking info. The cocotte was shipped from Germany and arrived Frid... See more

Rated 5 out of 5 stars

I've ordered several cast iron cookware pieces from Bobleisure at great prices and fast Fedex shipping to the US. My last order, an 18 lb dutch oven got badly damaged during shipping. After emailin... See more

Rated 5 out of 5 stars

Extremely responsive and thorough email correspondence with customer service to guide me through the warranty claim and exchange process (which was significantly complicated by the fact that the store... See more

Rated 3 out of 5 stars

BobLeisure is a legit company. I ordered 2 Osprey Trek backpacks, which were priced better than the local stores. They shipped from Germany to Canada and within a couple of weeks.However, during order... See more

Rated 5 out of 5 stars

Wow,I've ordered my clew independent 1.0 on Nov 12 and got my bindings delivered in 2 days 😍. The price even cheaper than the Clew website. I definitely will shop at bobleisure again.

Rated 5 out of 5 stars
Verified

Product was promptly shipped and well packaged. The transaction was seamless. Product was even better than described and expected and was well priced. I'd happily purchase from Bob's Leisure again a... See more

Rated 5 out of 5 stars

Bobleisure's Customer Service was Amazing! I accidentally purchased the wrong Lithium Ion Battery for my E-bike. They made the return easy and even sent the correct battery without any fuss. I highly... See more

Rated 5 out of 5 stars
Verified

Item delivered exactly as described, fairly quickly, and at a better price than I found just about anywhere. Would definitely buy from BobLeisure.Com again

Rated 5 out of 5 stars
Verified

I was skeptical to order becuase I had never heard of the company before and becuase the price seemed too good to be true. This place is awesome! I received my package from Germany within 48 hours and... See more

Rated 5 out of 5 stars

Found the DT Swiss Hub Service Kit on Bob's for a price that was too good to be true. Fully expecting to be scammed, (no PayPal option), I took a chance and ordered anyway. Even being in the US and... See more

Rated 5 out of 5 stars
Verified

I found a great deal on a bike battery online. I didn't even realize the seller was in Germany. I got the battery a few days later, even though large lithium batteries require special handling because... See more

Rated 5 out of 5 stars
Verified

The product that I purchased was well below other places that were in the same country I live in. Also very quick shipping even being in a different country then me, I received it faster then ordering... See more

Rated 3 out of 5 stars

A little difficult purchase experience because I had made a purchase a year ago (that went well and shipped super fast) and trying to make a purchase a year later couldn't remember my password and cou... See more

Rated 5 out of 5 stars
Verified

Received a new Osprey Sojourn 80 in just a few days and in perfect condition for a lot less than anywhere else we found it! Very happy with our purchase and will order from BobLeisure, again!

Rated 5 out of 5 stars

Ordered Fischer xcountry skis that were not available anywhere else in the length that I wanted. Got a great price; item shipped from Germany faster than if I had ordered and had them shipped from a c... See more

Rated 5 out of 5 stars

Got these bindings for an amazing price! On the same day, a Saturday, I purchased skis from an online mega store and they haven’t shipped yet…. I already have the bindings and it’s Tuesday! Les... See more

Rated 5 out of 5 stars

Updating my previous review (Oct 16, 2025) regarding an order I placed and did not hear back from customer service, the issue has been resolved, the CEO personally addressed my issue and issued a refu... See more

Rated 5 out of 5 stars

I was, to say the least, nervous about ordering from an international company, but for the price, I rolled the dice and was not disappointed. It took a bit of time to process the order, but I had it i... See more

Rated 5 out of 5 stars

I had an issue with ski boots that I had purchased from Bobleisure. The CEO reached out to me and resolved the issue in a very quick and much appreciated fashion. I was very impressed how this issue w... See more

Rated 5 out of 5 stars
Verified

World class service for an item shipped across the ocean. Highly recommended with an incredible shipping time, I look forward to doing business together again.

Rated 5 out of 5 stars
Verified

I ordered a SRAM AXS upgrade kit. Price was at least 25% lower than any other offers on the net. It's was delivered on time and the item was exactly as advertised. Very satisfied.

Rated 5 out of 5 stars

yeah, excellent. ordered, paid, shipped, received the right part. Duties were just the taxes owed, so no surprises there.

Rated 5 out of 5 stars
Verified

I got my order fast. I got exactly what I ordered, The quality was as I was hoping. The only problem was the web site made it a little difficult to find what I was wanting.

Rated 5 out of 5 stars
Verified

Ski boots were as advertised. Great price. Very fast delivery. It all worked perfectly.

Rated 5 out of 5 stars
Verified

Great prices; incredibly fast shipping: I ordered on a Friday, had the items by Tuesday!!!

Rated 5 out of 5 stars
Verified

Fast shipping to Chicago area via FedEx. Great purchase for a product I couldn't find in the U.S. and no hassles with importing.

Rated 5 out of 5 stars

Fantastic experience! Fast shipping, perfect packaging, and the product was even better than advertised. Excellent value. I'll be back and will gladly recommend Bob's Leisure to others.

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Company details

  1. #19 of 32 best companies in Outdoor Sports Store
  2. #21 of 43 best companies in Bicycle Store
  3. #2 of 3 best companies in Dive Shop
  4. #7 of 8 best companies in Fishing Store
  5. #1 of 1 best companies in Surf Shop
  6. #4 of 7 best companies in Winter sport Store

About Bobleisure

Written by the company

Bob_Thank_You

Ignite your outdoor spirit with BOBLeisure!

With a jaw-dropping Trustpilot rating of 4.9 stars from over 1000 reviews, we're here to fuel your adrenaline-fueled dreams. Gear up with top-quality equipment from trailblazing brands. Our premium Clothing offer strength in the wildest terrains.

THE ULTIMATE DESTINATION
for ADVENTURE enthusiasts!

Conquer new heights with cutting-edge climbing gear. And for winter warriors, our selection of snow and ski equipment is designed to amp up your thrills on the slopes.

BOBLeisure is your gateway to the great outdoors. Join us on this exhilarating journey and explore our online shop today. Adventure awaits!

WE ACCEPT: Bobleisure_Onlineshop


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Rip Off

I ordered 2 Baby Seats & throughout the entire Process...I was never told that these Baby Seats CAN'T be used in the United States! In order for me to return them...it will cost me $303.00 each to ship back to Germany & I would have to pay a Return fee on each chair. They knew they were being shipped to the United States...but they NEVER warned me. What a Crock!!!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

DUTY TAX for United States residents

I give Five stars to Bobleisure for the bindings shipping super fast and in great shape. One thing to note, if you live in the USA, you will be billed a duty tax. So the discounted rate and free shipping may not be as good of a deal as you think you are getting.

December 5, 2025
Rated 5 out of 5 stars
Verified

Legit Savings and Great Service!

Ordered my dream set of German knives... Perfect transaction! I saved a lot of money, and they were packaged carefully, and EXACTLY what I wanted. Shipping took a little extra time to the USA, but well worth the wait! 💗

December 5, 2025
Rated 5 out of 5 stars

Extremely responsive and thorough customer service

Extremely responsive and thorough email correspondence with customer service to guide me through the warranty claim and exchange process (which was significantly complicated by the fact that the store no longer carried the same model of snowboard I warrantied). While the date I indicated below was the last date of our correspondence, the whole process took about 8 months and involved at least ten emails from the staff.

December 3, 2025
Unprompted review
Rated 2 out of 5 stars

This company is in Germany, possible duty charges

This company is in Germany, unclear unless you read the numerous web pages. I ordered from Vancouver, Canada and received phone call from fedex informing of $140 duty. Again website informing of possible duty but you need to read for the details.
Delivery was quick (4 days from Germany to Vancouver, Canada ).
I did not save money using this website.
In website, they state that they offer 2 year warranty & returns, but you have to pay for shipping.
In website they state you can cancel the order within 12 hours. But when I sent an email requesting to cancel the order, I did not receive a response.
Be very cautious when ordering and ensure that the great prices they offer includes the possibility of duty charges.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order on Nov 23

Placed an order on Nov 23, 2025. Still haven’t received my item. I reached out twice only to learn my package had “an unforeseen delay”
Beginning to think this is a scam

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Worst buying experience ever

Worst buying experience ever. Bought something that did not ship within stated timeframe, tried to cancel twice, no response. Item was received finally but was damaged. I had no idea it was coming from Germany also, they do not tell you this at checkout or anywhere else. I sent many emails and contact forms trying to get a label to return, no response. Charged back with Amex and still have not heard a thing from them.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! Fast shipping, perfect packaging, and the product was even better than advertised. Excellent value. I'll be back and will gladly recommend Bob's Leisure to others.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered from Canada all is well :)

Ordered from Canada, no surprises as far as customs go. As advertised on their site it was just over 10$ plus I had to pay HST, which is normal of course!

Bought some ATK Raider EVO 13 bindings. It’s my second set for a new pair of skis. Highly recommend the free ride spacer for added stability!

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Bobleisure stuck me with a $50 bill from FedEx

Bobleisure is not an American company, as you might accidentally believe. So if you order something from them because their prices seem good, and you pay Bobleisure for the postage, when your package arrives, FedEx bills YOU an extra $50 for other fees. When I told Bobleisure about this, they actually responded that their prices were so good, I was still getting a great deal! When I went online and sent them a screenshot of a deal from Bed Bath & Beyond that WAS THE EXACT SAME PRICE as their offer without all the extra FedEx fees, they responded by saying their company has nothing to do with Bed Bath & Beyond! Ha ha!!! a real roller coaster ride through the gas lights! Do not buy what they're selling!

November 6, 2025
Unprompted review
Rated 3 out of 5 stars

Beware of international duties

I bought a pair of heated gloves from this company and had a bit of a difficult experience. After placing my order I got a call from FedEx asking me to pay an additional $63 for taxes and duties. The website is Bob Leisure Canada so I had no idea that the items were being shipped from Germany. I contacted the company and after a lot of back-and-forth, they refunded this amount. I sincerely hope that in the future, they clearly state on their website that sales tax and duty is not included in the price and will be added by the shipping company.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

Fast Shipping and Great Customer Service

I ordered a pair of ski boots, and the package was shipped out within a couple of days. There was a problem with US customs accepting the order but I contacted Bob Leisure's support email and they had the form sent off within a couple of hours and it was smooth sailing after that. Overall, I was thrilled with their response times and their customer support was excellent.

November 24, 2025
Unprompted review
Rated 3 out of 5 stars

Legit company, but poor communication and long shipment times

I ordered some Dainese Torque 4s about 50 days ago, and just received them now, they are great. The company is definitely legit but the customer service is very poor and the lack of communication is worrying when I didn’t hear anything about my order until about 10 days ago. Regardless, my parcel did come, so If you do order just be prepared to wait.

November 20, 2025
Unprompted review

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