Boots arrived famed after waiting 2months
Buy from a retailer do not buy direct if anything goes wrong they simply do not respond


Good stuff will be placing my second order real soon!!

Its been 2 weeks since I ordered my shoes and they still are not here. I needed these for work. Now I have given up and had to go buy other shoes somewhere else, already got them, and have been wearing them for 3 days. Timberland wont refund my money or cancel the order. 

Good offer is going on
Fast delivery, quality of product is good

What a GREAT shopping experience we had with SAS shoes.  I was looking for a small size women's short boot with a narrower fit.  They found me two pair after a proper foot measurement was taken.  These gals are trained to actually fit your feet with shoes that will continue to work for seasons of wear.  Thanks for the great help with my difficult fitting!  Jean

I was scammed too. Don’t buy from them. It looked legit but after a month, still nothing. Their tracker looked legit too but when it “arrived” at my post office I didn’t have access to the tracker anymore. Total scam.

I was very apprehensive about the name "dwarveshoes". but I got my shoes within 5 days of order/payment and they are so attractive and comfortable. 

I would not recommend this site to anybody. Purchased 3 shoes all with some form of a defect or issue. I reached out to customer service explaining that i bought them to wear for my corporate job and I would not feel comfortable wearing them to work. The response was those issues will not affect the wearability of the shoe which to me is open to interpretation because what could be an issue for me, may not be for someone else. If the shoes are already peeling now what is it going to look like in a few months. Very disappointed and I do not intend to ever buy shoes from here again.

I purchased a gift card for a friend and was given incorrect and misleading information by the Kat Maconie customer service team regarding the expiry policy. As an international customer unfamiliar with local consumer laws, I relied on their guidance when deciding to make the purchase.

Despite providing multiple emails, screenshots, and clear evidence of their mistake, the team continues to ignore the issue. When they do respond, they refuse to acknowledge any wrongdoing or take responsibility. Reinstating the gift card, even for a short period, is the only reasonable resolution, yet they refuse to do so.

This has been the worst customer service experience I’ve ever encountered. I strongly advise reconsidering any purchase from this brand. Their products are not worth the stress of dealing with such unresponsive and dismissive customer service. At this point, I’m out a lot of money and genuinely feel robbed.

A poor experience……and I never even got the chance to try the shoes.
Why a company uses the logistic courier, Evri I really don’t know. They are notorious at not caring for parcels and that is what happened to mine. They were left in the green bin which was subsequently emptied. 
But trying to contact Merrell was not easy. When I finally did, the customer service was helpful but limited. I wanted/needed the shoes and requested they send me another pair. They declined to do this. Instead a refund was given and I was expected to re order by starting the process from the beginning. All I wanted was my new pair of shoes, but it all became too complicated. Until Merrell have a customer service phone number I won’t be using them again

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