Brian Gavin Diamonds Reviews 1,834

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, particularly highlighting the exceptional sparkle and cut of the diamonds. Consumers appreciate the craftsmanship and attention to detail, noting that the finished pieces often exceed expectations. People also underline that the company offers a wide selection of diamonds and settings, with options to suit various tastes and budgets. Consumers consistently highlight the excellent customer service provided by the staff. Reviewers mention that the team is professional, helpful, and patient throughout the entire purchasing process. People appreciate the responsiveness of the representatives, who promptly answer queries and provide useful information. Many reviewers specifically commend the assistance they received, noting their expertise and willingness to go above and beyond to ensure customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I met with Brian in person to review diamonds and I couldn’t be more impressed with his in house collection. They were extremely helpful throughout the entire process and crafted the ring exactly to m... See more

Rated 5 out of 5 stars
Verified

Process was very smooth from beginning to end. Employees was very helpful and kept me informed of any updates. Finished product is amazing.

Rated 5 out of 5 stars
Verified

Earrings in time for a birthday! I am very happy with the service from the Brian Gavin team. I ordered a pair of earrings only 1 week before my wife's birthday, and the team did a great job ensurin... See more

Company replied

Rated 5 out of 5 stars
Verified

The one on one support with a human, Katie Homuth, as a posed to working through computer recordings. From conversation I was convinced of legitimacy of company and quality of the product. I have... See more

Company replied

Rated 5 out of 5 stars
Verified

I could not have asked for better help than Emily provided. She quickly responded to my many questions and handled any concerns with warm, heartfelt responses. I was hesitant to make such a big purcha... See more

Company replied

Rated 5 out of 5 stars

I received the absolute best customer service from Emily Johnson! Among many other things, she arranged for me to talk to Brian Gavin, who was also an interesting and very impressive person....and... See more

Company replied

Rated 5 out of 5 stars
Verified

Always a great experience at Brian Gavin Diamonds. Katie always gives us great advice and is incredibly helpful. Honestly, when it comes to jewelry or diamond questions, Katie is always my first and... See more

Company replied

Rated 5 out of 5 stars
Verified

I did a lot of research over the last 3 years before I purchased a 3-carat 3-prong diamond bracelet from Brian Gavin. I reseached multiple online vendors (White Flash, Brilliant Earth, James All... See more

Company replied

Rated 5 out of 5 stars

Emily was great to work with and answered all my questions and concerns. Emily helped me decided between a variety of stones giving me her honest opinion by what she was able to see in person and not... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything about Brian Gavin Diamonds has literally been a 5 Star DIAMOND experience. There is no way I could have imagined how beautiful the ring I purchased would turn out! I know what I hoped for... See more

Company replied

Rated 5 out of 5 stars

This was a great experience thanks to Katie! What a beautiful diamond ring. We had no idea how to go about purchasing a diamond ring so thanks to Katie’s professional, kind, expert help everything wen... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian and his team has done it again!! My 5 stone trellis ring turned out beautifully!! The diamonds and the setting are absolutely gorgeous. This was a long time in the making and I’m so thrilled to... See more

Company replied

Rated 5 out of 5 stars

Best experience. And blown away by the craftsmanship. I knew it would be nice based on other reviews but it turned out even better than expected. I’d recommend working with Emily J if you can. She was... See more

Company replied

Rated 5 out of 5 stars
Verified

As always we had an amazing experience with Brian Gavin Diamonds! I have a family diamond that was used for my wedding ring years ago. My husband originally came here to get it set in a beautiful band... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian Gavin Diamonds provided excellent service. The entire process, from start to finish, went very smoothly, with great communication. I'm very pleased with the experience and will definitely be... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian Gavin Diamonds is my go-to for high quality diamonds. They provided high quality super ideal stones for my engagement ring, wedding ring, and several upgrades, as well as spectacular oval and em... See more

Company replied

Rated 5 out of 5 stars
Verified

Service is excellent, all queries are promptly answered. Craftsmenship of the ring and brilliance of the lab diamond surpasses expectations. The premium is well worth it, can't recommend it enough. A... See more

Company replied

Rated 5 out of 5 stars

I felt safe buying from Brian Gavin. I did a lot of research and customers and reviewers from many sites recommended Brian Gavin. My bracelet is simply stunning. Every day when I glance at my wrist I... See more

Company replied

Rated 5 out of 5 stars
Verified

Was looking to purchase a 5 year anniversary gift and reached back out to Brian Gavin as my wife loved her hearts and arrows diamond for her engagement/wedding ring. Shocked to work with the same repr... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the 3rd time I’ve purchase from BG. Am forever a customer. Honestly you just can’t beat the quality of their product, their reputation, and knowledge. Emily and Katie both made recommendation... See more

Company replied

Rated 5 out of 5 stars
Verified

Very happy with the service I received. Shopping was blazing fast and the stone was beautiful!

Rated 5 out of 5 stars
Verified

Katie was super professional, helpful and patient throughout the process of buying my wife’s engagement ring and wedding band. Brian Gavin Diamonds went above and beyond to make sure it was made and d... See more

Company replied

Rated 5 out of 5 stars
Verified

Great selection and impressive customer service! The stone we received was beautiful and top quality. You get what you pay for is true and I wouldn’t hesitate to recommend Brian Gavin! Also Leslie I w... See more

Company replied

Rated 5 out of 5 stars

Emily helped me with upgrading the diamond in my engagement ring made by Brian Gavin Diamonds 15 years ago. She gave great advice in picking a new stone. Instead of setting the new diamond in the or... See more

Company replied

Rated 5 out of 5 stars

We couldn't be happier! The engagement ring was just so beautiful!!! It made me teary eyed and smily :) Absolutely STUNNING!! The craftsmanship and diamond were impressive!!! The sparkle is just wow... See more

Company replied

Rated 5 out of 5 stars
Verified

Most importantly, the ring (Juno with a 3kt premium lab diamond) came out beautifully. Sparkle is insane. Also, helpful customer service over the phone when ordering and when the ring was being shippe... See more

Company replied

Rated 5 out of 5 stars

I am so pleased with my experience working with the Brian Gavin team! Emily was incredibly helpful in finding the perfect pair of diamond studs for an earring set. Her knowledge and impeccable Custome... See more

Company replied

Rated 5 out of 5 stars
Verified

I had been specifically looking for a cushion hearts and arrows diamond and it is limited where they are sold. Came across Brian Gavin and I'm glad I did. Their representative that I was in contact wi... See more

Company replied

Rated 5 out of 5 stars

Brian Gavin Diamonds and working with Emily was nothing short of exceptional. I am the type of person that takes 2 weeks of research to buy a cellphone case. Imagine how much time I spent reading up o... See more

Company replied

Rated 5 out of 5 stars
Verified

Me and my fiancee both loved Brian Gavin's diamonds, sparkles more than any other that we had seen! Lesley and Emily were fantastic to work with and went above and beyond to the ring during a busy tim... See more

Company replied

Rated 5 out of 5 stars
Verified

Katie Homuth and I have been exchanging emails since I began my inquiry for a pair of Quadrex Black diamonds in March 2025. In May, a pair that was compliant with BG standards was available and I proc... See more

Company replied

Rated 5 out of 5 stars

I had the most wonderful experience working with Lesley and Katie to create our engagement ring. Even though I was abroad, they patiently walked me through every step, ensuring I felt confident and w... See more

Company replied

Rated 5 out of 5 stars
Verified

Staff was very friendly with great communication and feedback. One area that could be better is the website for screening engagement rings, search perimeters were lacking.

Company replied

Rated 5 out of 5 stars
Verified

Thank you for such stunning pieces! The customer service was phenomenal and the pieces are breath taking! Well above and beyond my expectations.

Company replied

Rated 5 out of 5 stars
Verified

I was browsing the site when a few diamonds caught my eye. Worked with Katie who listened to my requirements and short listed a few diamonds for me to consider. We finally found THE one. She also guid... See more

Company replied

Rated 5 out of 5 stars
Verified

Was recommended Brian Gavin by a friend - my experience couldn't be better. Had an issue with my order which was resolved excellently and timely. The diamond I ordered for my Fiancé arrived quickly,... See more

Company replied

Rated 5 out of 5 stars

I cannot say enough good things about Brian Gavin Diamonds. This is the my 10th time purchasing from them. The workmanship is outstanding and the cut of the diamonds is better than I have ever... See more

Company replied

Rated 5 out of 5 stars

My husband and I recently purchased a Black by Brian Gavin diamond to be sent to a designer and set into a ring. We worked with Emily, who I understand has been there for quite some time. From the... See more

Company replied

We perform checks on reviews


Company details

  1. #13 of 133 best companies in Jewelry Store
  2. #5 of 11 best companies in Diamond Dealer
  3. #8 of 45 best companies in Jeweler
  4. #6 of 44 best companies in Jewelry Designer
  5. #6 of 30 best companies in Jewellery Manufacturer

Information provided by various external sources

Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars
Verified

Absolutely the best!

I found Brian Gavin Diamonds while doing research into the best quality LG diamonds in the U.S. market. I had very specific ideas about the size and shape of the diamond I wanted, and both Lesley and Katie displayed utmost patience in working with me to find the right stone.

I was originally planning to have a local jeweler create the finished ring, but I enjoyed working with Lesley so much that I decided to have Brian make it. Once again, both Lesley and Brian extended utmost service and patience as we narrowed down the design, the side stones, the hand engraving and every single detail of this one-of-a-kind ring. Or, "piece" as Lesley calls it.

And that's what it is. A piece of fine art made just for me. The gorgeous custom packaging will surely make your beloved (or yourself ;) gasp with delight when it arrives, as I did.

I'm just delighted with my ring and can't recommend Brian Gavin and his team enough.

December 3, 2025
Rated 5 out of 5 stars

Extremely impressed

I met with Brian in person to review diamonds and I couldn’t be more impressed with his in house collection. They were extremely helpful throughout the entire process and crafted the ring exactly to my requested specs. I’ll be referring everyone I know to BG.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Fantastic tennis bracelet

Brian Gavin Diamonds provided excellent service. The entire process, from start to finish, went very smoothly, with great communication. I'm very pleased with the experience and will definitely be returning for my next project. Thank you!

October 30, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Ping, thank you for this wonderful review. We love working with you to create your beautiful diamond jewelry and look forward to working with you again soon.

Rated 5 out of 5 stars
Verified

Genuine one on one support.

The one on one support with a human, Katie Homuth, as a posed to working through computer recordings. From conversation I was convinced of legitimacy of company and quality of the product. I have told my friends about you, and will take pride in describing to my now, fiancé, where her diamond came from.

Thank you.

October 22, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Brent, thank you for this wonderful review. We are so pleased that you enjoyed working with Katie and that you are so impressed with your diamond. Referral business is the highest compliment and we look forward to working with your friends and with you again soon.

Rated 5 out of 5 stars
Verified

Happy customer

I am very happy with the service and the quality of the product

October 23, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Marija, it was a pleasure to work with you and we are so pleased that you were happy with both the service and the finished product. We hope to work with you again soon.

Rated 5 out of 5 stars
Verified

Earrings in time for a birthday!

Earrings in time for a birthday!
I am very happy with the service from the Brian Gavin team. I ordered a pair of earrings only 1 week before my wife's birthday, and the team did a great job ensuring it arrived on time. My wife has received nothing but compliments on her new earrings!

While the Brian Gavin website may seem a little outdated, the customer experience felt personal and authentic to me. I could call and email, and a real person would pick up on the other end!

September 16, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Harrison, thanks for the great review and for the constructive feedback. We are so pleased that we were able to get your wife's earrings out in time and look forward to working with you again soon.

Rated 5 out of 5 stars
Verified

Stunning pieces

Thank you for such stunning pieces! The customer service was phenomenal and the pieces are breath taking! Well above and beyond my expectations.

October 1, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Tara, thank you for trusting us to create your magnificent jewelry for you. We are so pleased that you enjoyed the process and the customer service too! We look forward to working with you again in the future.

Rated 5 out of 5 stars
Verified

Brian and his team has done it again!

Brian and his team has done it again!! My 5 stone trellis ring turned out beautifully!! The diamonds and the setting are absolutely gorgeous. This was a long time in the making and I’m so thrilled to finally have it on my finger. Thank you Brian and your team for always doing a fabulous job. I now have to find a new project to work on!! Looking forward to more bling in the near future. :)

September 16, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Sophia, thank you for this wonderful review. We are honored that you trusted us with this very special project and look forward to having the pleasure of working with you again very soon.

Rated 5 out of 5 stars
Verified

Staff was very friendly with great…

Staff was very friendly with great communication and feedback. One area that could be better is the website for screening engagement rings, search perimeters were lacking.

September 18, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Joon, thank you for this review and for your feedback regarding the website. We look forward to working with you again soon.

Rated 5 out of 5 stars
Verified

Trustworthy jeweler for ideal cut…

Trustworthy jeweler for ideal cut diamonds. Excellent service with custom settings delivered on time.

September 16, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Sally, thank you for this great review. We love working with you and are honored to be your jeweler of choice.

Rated 5 out of 5 stars

If you are trying to maximize value and…

If you are trying to maximize value and the performance of your diamond, rest assured that this is the best place, with Emily helping you!!

September 18, 2025
Unprompted review
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Alex, thank you for the great review. We're so pleased that you enjoyed working with Emily and that you are happy with your beautiful diamond.

Rated 5 out of 5 stars
Verified

Very Happy

Timely. Thoughtful follow up. Beautiful heirloom. Very Happy.

September 10, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Thank you for this wonderful review. It was a pleasure for us to create your magnificent heirloom piece and we are pleased that you had a great experience.

Rated 5 out of 5 stars
Verified

10/10 go with Brian Gavin

I could not have asked for better help than Emily provided. She quickly responded to my many questions and handled any concerns with warm, heartfelt responses. I was hesitant to make such a big purchase and she stayed calmly supportive throughout the weeks-long process - going out of her way to send alternative options and additional images. She brought a great deal of comfort to most important purchase of my life and the diamond is stunning! I could not be happier with the process and result.

September 2, 2025
Brian Gavin Diamonds logo

Reply from Brian Gavin Diamonds

Thank you for this wonderful review. We are honored that you felt comfortable trusting us with this major purchase. We are pleased that you are so impressed with your magnificent diamond and that you enjoyed the process of working with Emily. We look forward to having the opportunity to work with you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look