Buy Boat Fridges Reviews 109

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for being helpful and courteous. Consumers appreciate the team's extensive knowledge of the products, which ensures they receive the correct items for their needs. People highlight the exceptional customer service, noting quick response times and personalized attention. Consumers are also satisfied with the product quality and the efficiency of the delivery service. Reviewers frequently mention fast and prompt shipping, with orders arriving on time, or even earlier than expected. The simple purchasing process and the attentiveness to customer needs contribute to a seamless and positive overall experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

The experience was easy. Navigating the site, options, specifications was a breeze. Once committed to order the product the quick response, follow up phone call (which never happens in most companies)... See more

Company replied

Rated 5 out of 5 stars
Verified

Worked with Masoud. He was great. Not only was he a very informed and competent sales person, he knew the Vitrifrigo product. Was able to advise me what I needed and get it shipped to Alaska quickly... See more

Company replied

Rated 5 out of 5 stars
Verified

This was one of the best experiences ever. After placing my order, Nasu called me within minutes. Discussed my freight questions and answered all of my other questions as well. Saved money, the... See more

Company replied

Rated 5 out of 5 stars
Verified

Our refrigerator/freezer arrived 4 days early! After a bit of panic, the marina staff worked their magic and 20 minutes later the unit was in the galley! The prompt delivery allowed me to complete t... See more

Company replied

Rated 5 out of 5 stars

Called Adriana at Buy Boat Fridges in need of a circuit board for an older Vitrifrigo marine refrigerator - pretty early on a Friday. Not only did they have one in stock, she went out of her way to pr... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service. Quick response to emails and delivered before estimated. The fridge was well packed with extra protection on the corners and strapped to a pallet and not just in the box.

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service! These guys know what’s up. Had my parts in stock and to me in one day and with their help I was able to repair my refrigerator and not pay for a tech to come to the boat. H... See more

Company replied

Rated 5 out of 5 stars
Verified

Masoud makes my sourcing experience great. As a designer and sales person myself, in interior design, I find it so much easier as a sailing catamaran owner to source from someone who not only knows th... See more

Company replied

Rated 5 out of 5 stars

I had a great experience purchasing a Vitrifrigo freezer unit for our boat. Masoud is exceptionally knowledgeable about the product line and took the time to ensure I got exactly what I needed. What... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing Customer Service! The team at BBF is always very quick to respond and get orders passed through. Whether it's generally inquiries or asking about specific parts needed, they are extremely help... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to talk and deal with took the time to pick us the perfect one super knowledgeable

Company replied

Rated 5 out of 5 stars
Verified

Masoud is very knowledgeable and extremely helpful. I highly recommend Buy Boat Fridges to anyone who needs replacement parts or diagnostic help. This was an excellent experience for us and they helpe... See more

Company replied

Rated 5 out of 5 stars
Verified

Masoud walked me thru every aspect of the repair as well as suggesting replacement model if needed He also was very helpful technically as well as knowing the product line very well I highly reco... See more

Company replied

Rated 5 out of 5 stars
Verified

Top notch service. Stayed right on top by answering email questions and giving delivery updates. This helped because we needed a quick replacement for our old refrigerator to prepare for a trip.

Company replied

Rated 5 out of 5 stars
Verified

These folks did a fantastic job! I was well pleased with the level of customer service ,which nowadays,is almost non existent! They were on the spot returning calls. I sent an email and the reaponse b... See more

Company replied

Rated 5 out of 5 stars
Verified

During our search for a replacement fridge for our boat, we had a very difficult time in locating one that would fit in the cutout for the old fridge. We had absolutely no room to go any higher than t... See more

Company replied

Rated 5 out of 5 stars
Verified

Very helpful making sure I got the correct part . Also went above and beyond helping with shipping as part was needed in an expedited manner .

Company replied

Rated 5 out of 5 stars
Verified

Because of the amazing live, knowledgeable service and going beyond the call of duty to help me with a part, and ship it immediately for my boat in Tahiti! Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Massoud was very professional and attentive to our needs. We received the Fridges on a timely manner. The purchasing process was very simple and straightforward. Thanks again.

Company replied

Rated 5 out of 5 stars
Verified

The staff was extremely helpful with making sure i ordered and received the correct control board for my ice maker. Contacted the manufacturer to confirm correct part was ordered. Great customer ser... See more

Company replied

Rated 5 out of 5 stars
Verified

This was a well tracked seamless transaction from the warehouse to my Marina. Excellent fit and a fair price.

Company replied

Rated 5 out of 5 stars
Verified

It’s as if they were waiting for my call, and didn’t have anything else going on. Very helpful with my situation and getting me what I was looking for.

Company replied

Rated 5 out of 5 stars
Verified

My experience with Masoud at BuyBoatFridges has been the best I’ve ever experienced in the marine industry. Not only did they have a full range of products for me to consider in my refit, but Masoid w... See more

Company replied

Rated 5 out of 5 stars
Verified

After a less-than-great experience with another supplier, Masoud truly distinguished himself as one of the best I’ve ever dealt with. He went above and beyond to make the entire transaction an outstan... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer Service! We had a shipping error (our fault) and they went above and beyond to get the package turned around to us! Thank you so much!!

Company replied

Rated 5 out of 5 stars
Verified

Excellent job on their part helping me pick out the right product for my situation. Very helpful.

Company replied

Rated 5 out of 5 stars
Verified

Superior service and follow through. Fast shipping very friendly and helpful.

Company replied

Rated 5 out of 5 stars
Verified

Staff was very helpful and courteous. Got shipment when they said it would be here.

Company replied

Rated 5 out of 5 stars
Verified

Quick shipping. Expected two weeks got it in two days!

Company replied

Rated 5 out of 5 stars
Verified

Great customer service, very knowledgeable and helpful. Refrigerator was delivered quickly and I was kept informed before arrival.

Company replied

Rated 5 out of 5 stars
Verified

Customer service was awesome. Fridge was delivered as promised

Company replied

Rated 5 out of 5 stars
Verified

They did exactly what they said they would do. Got item on time as promised

Company replied

Rated 5 out of 5 stars
Verified

Worked with people that really knew what they were talking about. Thank full about that.

Company replied

Rated 5 out of 5 stars
Verified

The customer service was fantastic. Personal interaction and immediate response. Expert knowledge on products.

Company replied

Rated 5 out of 5 stars
Verified

These guys are super helpful in making sure you get the right product if you don't know what you need from their site and their affordable

Company replied

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Company details

  1. #3 of 22 best companies in Appliance Store
  2. #1 of 1 best companies in Marine Supply Store
  3. #1 of 1 best companies in Refrigerator Store
  4. #1 of 6 best companies in RV Supply Store

Written by the company

We are a leading supplier of high-quality refrigeration systems for boats, yachts, and other marine vessels. Our team is made up of experienced professionals with extensive knowledge of the marine industry and a passion for providing the best solutions for our customers. At Buy Boat Fridges, we understand the unique challenges of keeping food and drinks cold on a boat, which is why we offer a wide range of reliable, energy-efficient refrigeration options. Whether you need a compact fridge for a day trip or a custom-designed refrigeration system for a larger vessel, we have the expertise and products to meet your needs. We are committed to providing our customers with high-quality boat fridges at competitive prices. Our range includes a variety of sizes and styles to suit different boat sizes and layouts. Vitrifrigo Marine and RV REFRIGERATORS, FREEZERS AND ICE MAKERS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

109 reviews

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1-star


Rated 5 out of 5 stars
Verified

Ready, willing and able to competently help 24/7.

Worked with Masoud. He was great. Not only was he a very informed and competent sales person, he knew the Vitrifrigo product. Was able to advise me what I needed and get it shipped to Alaska quickly and cost effectively. Wild thing was this company answers their phone 24/7. I had no idea. Here in Alaska we are very used to working across tine zones. This company is not only awake… but alert in the Alaskan afternoon.
Thanks for your help!

November 22, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Todd,
Thank you so much for your wonderful review! We're thrilled to hear that Masoud was able to provide the knowledgeable, attentive support you needed. He takes great pride in understanding Vitrifrigo products, and making sure customers get the right solution the first time.

We’re especially glad that your order made it to Alaska quickly and cost-effectively. Our team works hard to be available across all time zones, so it’s great to hear that our 24/7 responsiveness made a difference for you.

Thank you again for choosing us and for taking the time to share your experience. We’re always here if you need anything in the future!

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Rated 5 out of 5 stars
Verified

Very easy to talk and deal with took…

Very easy to talk and deal with took the time to pick us the perfect one super knowledgeable

November 10, 2025
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Reply from Buy Boat Fridges

Dear Kevin,
Thank you so much for your wonderful review! We’re delighted to hear that you found us easy to talk to and that we could take the time to help you find the perfect fit. It’s great to know our knowledge and support made a difference. We truly appreciate your feedback and look forward to assisting you again in the future!
Enjoy your new Vitrifrigo Ice Maker IMHYDIXN1X-INT.

Rated 5 out of 5 stars
Verified

The experience was easy

The experience was easy. Navigating the site, options, specifications was a breeze. Once committed to order the product the quick response, follow up phone call (which never happens in most companies), pictures of product as it was being prepped for shipping, then email and another follow up call after it shipped. Amazing service levels!

November 24, 2025
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Reply from Buy Boat Fridges

Dear James,
Thank you so much for this incredible review! We’re thrilled to hear that navigating the site and placing your order felt smooth and effortless. Providing clear options and specifications is something we put a lot of care into, so it’s great to know it made a difference.

We’re especially glad the follow-up calls, quick responses, and preparation photos helped make the experience feel personal and transparent — that’s exactly the level of service we aim to deliver every time.

Your feedback truly means a lot to our team. Thank you for choosing us, and please don’t hesitate to reach out if you ever need anything in the future!

Enjoy your new Vitrifrigo DP2600IBD4-F-3.
Thank you for the Installation Photos, looks amazing.

Rated 5 out of 5 stars
Verified

Fast response

Fast response, fast processing. Fast reception.

November 20, 2025
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Reply from Buy Boat Fridges

Dear Vivien,
Thank you so much for your review! We’re really glad to hear that you experienced fast responses, processing, and delivery. Your satisfaction means a lot to us. If you ever need anything else, we’re always here to help!

Rated 5 out of 5 stars
Verified
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Peggy,
Thank you for your great feedback! We’re glad to hear your order arrived quickly and at a fair price. We appreciate your support and hope to serve you again soon!
Enjoy your new Vitrifrigo DP2600IBD4-F-3.

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Rated 5 out of 5 stars
Verified

Prompt and friendly

Prompt and friendly. Masoud in tech support is the bomb.

November 12, 2025
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Reply from Buy Boat Fridges

Dear Kevin,
Thank you so much for your wonderful review! We're thrilled to hear you found our service prompt and friendly. Masoud will be delighted to know he made such a great impression — we agree, he’s fantastic!

If you ever need anything else, we're always here to help.

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service! These guys know what’s up. Had my parts in stock and to me in one day and with their help I was able to repair my refrigerator and not pay for a tech to come to the boat. Highly recommended

November 11, 2025
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Reply from Buy Boat Fridges

Dear Alex,
Thank you for the fantastic review! We're glad to hear our team had the parts you needed and could get them to you so quickly. It’s great that our support helped you repair your refrigerator yourself and avoid a service call — that’s exactly what we aim for!

We truly appreciate the recommendation and are always here if you need anything in the future.

Rated 5 out of 5 stars
Verified

This was one of the best experiences…

This was one of the best experiences ever. After placing my order, Nasu called me within minutes. Discussed my freight questions and answered all of my other questions as well.

Saved money, they sent me pictures of before it ships, so i know what to expect when it arrives. It arrived as promised and quickly 4 days, impressive.

Thanks Nasu for everything!

November 11, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Brian,
Thank you so much for sharing your experience! We're delighted to hear that Masoud was able to connect with you right away and answer all of your questions. We're glad the photos, freight details, and overall service gave you confidence throughout the process — and it’s great to know your order arrived quickly and just as expected.

We truly appreciate your trust in us. Thank you again, and we’re always here if you need anything!
Enjoy your new Vitrifrigo DP2600IBD4-F-3.

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service. Quick response to emails and delivered before estimated. The fridge was well packed with extra protection on the corners and strapped to a pallet and not just in the box.

October 27, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Bill,
Thank you so much for your wonderful review! We're thrilled to hear you were pleased with our customer service and quick communication. It’s great to know your fridge arrived earlier than expected and that the extra protective packaging gave you confidence in your delivery.

We truly appreciate your feedback and look forward to helping you again in the future!
Enjoy your new Vitrifrigo DW42RXP4X-1.

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Rated 5 out of 5 stars
Verified

great service

great service, knowledgeable and responsive

October 18, 2025
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Reply from Buy Boat Fridges

Dear Michael,
Thank you so much for your kind words! We’re thrilled to hear you found our team knowledgeable and responsive. Your feedback means a lot to us, and we look forward to continuing to provide you with great service.

Rated 5 out of 5 stars
Verified

This was a well tracked seamless…

This was a well tracked seamless transaction from the warehouse to my Marina. Excellent fit and a fair price.

October 16, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Lloyd,
Thank you so much for your kind words! We're delighted to hear that your order arrived smoothly and that everything fit perfectly. Providing a seamless experience from our warehouse to your marina is exactly what we strive for. We appreciate your support and hope to serve you again soon!
Enjoy your new Vitrifrigo DP2600IBD4-F-3.

Rated 5 out of 5 stars
Verified

Our refrigerator/freezer arrived 4 days…

Our refrigerator/freezer arrived 4 days early! After a bit of panic, the marina staff worked their magic and 20 minutes later the unit was in the galley! The prompt delivery allowed me to complete the installation before we stored for the winter. Can’t wait until next spring.

September 23, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Harold,
Thank you for sharing your experience! We're thrilled to hear your refrigerator/freezer arrived ahead of schedule and that the marina team was able to get it installed so quickly. It’s great to know everything came together perfectly before winter storage. Enjoy the off-season, and we look forward to helping you again come spring!
Enjoy your new Vitrifrigo DP2600IBD4-F-3.

Rated 5 out of 5 stars
Verified

The customer service was fantastic

The customer service was fantastic. Personal interaction and immediate response. Expert knowledge on products.

October 3, 2025
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Reply from Buy Boat Fridges

Dear John,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team’s product knowledge and quick, personal service made a difference. Providing expert support and responsive communication is what we strive for every day. We truly appreciate your kind words and your trust in us!
Enjoy your new Vitrifrigo DP2600IBD4-F-3.

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Rated 5 out of 5 stars
Verified

Happy buyer

I was very happy with communication, pick up and pricing.

October 2, 2025
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Reply from Buy Boat Fridges

Dear Scott,
Thank you for your kind feedback! We’re so glad to hear you were happy with the communication, pickup, and pricing. We appreciate your support and hope to work with you again soon!
Enjoy your new Vitrifrigo DW210IXD4-EX-1.

Rated 5 out of 5 stars

The go to source for Vitrifrigo

Called Adriana at Buy Boat Fridges in need of a circuit board for an older Vitrifrigo marine refrigerator - pretty early on a Friday. Not only did they have one in stock, she went out of her way to provide pricing options for the required overnight shipping - and then personally delivered the parcel to FedEx that same morning so I was able to receive it the next day - Saturday - prior to leaving on a passage. I've had prior issues getting Vitrifrigo parts - these folks are the go to source. Great service, great product knowledge, and fair prices. Many thanks.

October 2, 2025
Unprompted review
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Harvey,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Adriana was able to get you the Vitrifrigo part you needed so quickly and ensure it arrived in time for your trip.

We understand how important reliable service is especially when you’re getting ready to head out on the water. Your kind words mean a lot to our team, and we truly appreciate your trust in us as your go-to source for Vitrifrigo parts.

Rated 5 out of 5 stars

Amazing Service Before and After the Sale

I had a great experience purchasing a Vitrifrigo freezer unit for our boat. Masoud is exceptionally knowledgeable about the product line and took the time to ensure I got exactly what I needed. What really stood out, however, was when that unit broke! Masoud (and Omar from Vitrifrigo) completely stood behind the product, had me do a few tests and then promptly replaced the unit and had it rushed from Italy at significant expense. No hassle, no fuss, just a laser focus on helping the customer and making it right. It is so rare today that this type of exceptional service is seen. I will never buy another boat refrigeration product from any company other than Masoud and Buy Boat Fridges in the future.

September 1, 2025
Unprompted review
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Dave,
Thank you so much for your thoughtful review! We’re delighted to hear that you had such a positive experience, not only with your purchase but also with the support process afterward. Masoud takes great pride in making sure every customer finds the right solution, and we’re glad that his dedication and knowledge came through.

We also appreciate you recognizing the effort from both our team and Omar at Vitrifrigo in getting everything resolved quickly and smoothly. Standing behind our products and ensuring peace of mind for our customers is always our top priority.

It means a lot that you would place your trust in us for all your future boat refrigeration needs—we truly value your support.
Enjoy your Vitrifrigo C110RBN4-F-1

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Rated 5 out of 5 stars
Verified

Beautiful customer service very…

Beautiful customer service very honorable

July 31, 2025
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Reply from Buy Boat Fridges

Dear Harold,
Thank you for your kind words! We truly appreciate your recognition and are delighted to know you had such a positive experience. Providing honorable and caring service is what we strive for every day.
Enjoy your new Vitrifrigo DP2600IBD4-F-3

Rated 5 out of 5 stars
Verified

Positive experience

Good job. Part fit perfectly.
Timely updates.

July 31, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear George,
Thank you so much for your feedback! We're glad to hear the part fit perfectly and that our updates kept you informed along the way. We appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars
Verified

During our search for a replacement…

During our search for a replacement fridge for our boat, we had a very difficult time in locating one that would fit in the cutout for the old fridge. We had absolutely no room to go any higher than the opening that we had. Buy Boat Fridges not only had the dimensions of the fridge (which they pretty much all had) but in their very through website they had a chart showing the cutout dimensions required and an additional chart showing the different model refrigerators that the new one was designed to replace. This gave us confidence that we were ordering the right replacement. We also contacted their customer service line with several questions and we were very impressed how knowledgeable and helpful they were. We remain impressed and we're very satisfied!

July 29, 2025
Buy Boat Fridges logo

Reply from Buy Boat Fridges

Dear Carl,
Thank you so much for your thoughtful review! We know how challenging it can be to find the right fridge for a tight cutout, so we’re delighted to hear that our resources and charts helped give you confidence in your choice. It’s also wonderful to know our customer service team was able to answer your questions and provide the support you needed. We truly appreciate your trust in us and are so glad you’re satisfied with your new fridge. Wishing you many smooth and well-chilled adventures on the water!
Enjoy your new Vitrifrigo DP2600IBD4-F-3

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