Verified
Ease of getting financing. Ease of picking your items. Understanding contact, & where to sign, & amount you can finance, & monthly payment. My whole experience with buyontrust was totally different. F... See more
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Verified
I had the pleasure of being assisted by Jarai. He was very helpful and informative. I was indecisive and he went above and beyond in answering all my questions and helping me choose the Tv that best f... See more
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Verified
I am pleased. I was able to get a return email, reach a human to confirm details, and see all agreement documents before I actually made the final purchase. Great experience! Rate is insanely high... See more
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Verified
Harlem Lexington and Frank were very helpful in answering my concerns pertaining to my loan. Harlem even contacted me to check in on the customer service that I received. They all went above and beyon... See more
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Company details
- #36 of 113 best companies in Electronics Store
- #5 of 22 best companies in Appliance Store
- #4 of 16 best companies in Baby Store
- #6 of 30 best companies in Bags and Luggage Store
- #3 of 32 best companies in Fitness Equipment Store
- #49 of 162 best companies in Furniture Store
Written by the company
At BuyOnTrust.com we make owning high quality brand name electronics, and home goods, SIMPLE & AFFORDABLE while providing a FLEXIBLE payment schedule that fits your budget and lifestyle.
Contact info
Spruce Street 1434, 80302, Boulder, United States
- (888) 274-7732
- info@buyontrust.com
- buyontrust.com
4.7
Excellent
648 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Shipping was quick and accurate
Shipping was quick and accurate, and the products seem to be of great quality — very satisfied!
September 12, 2025
Unprompted review
Reply from BuyOnTrust
Wonderful! We greatly appreciate the opportunity to serve you!
Dave from Buy on Trust was fantastic
Dave from Buy on Trust was fantastic! The communication throughout the process was excellent. I’ll definitely be recommending them and spreading the word!
October 3, 2025
Unprompted review
Reply from BuyOnTrust
Thank you for your business and kind words! We will be sure to let Dave know :) We look forward to serving you again soon!
Verified
My order was delivered on time
My order was delivered on time. It’s very comfortable and I will be buying more from you when I pay for this. Thank you.
July 21, 2025
Reply from BuyOnTrust
We look forward to serving you again soon :)
Verified
Dave from buy on trust was great and…
Dave from buy on trust was great and really communication from them throughout was magnificent.I will definitely spread the word and recommend.
June 25, 2025
Reply from BuyOnTrust
Fantastic! We are honored to serve you and yours :)
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Verified
Happy customer
My recent purchase included a recliner, dresser and 2 nightstands. I am pleased with my purchase…however I am especially pleased with the quality and style of my dresser. It gives old school quality furniture and it’s heavy to boot….so you know it’s good quality.
May 21, 2025
Reply from BuyOnTrust
Fantastic! Thank you for your kind words and the opportunity to serve you :)
Unfair treatment
I was approved for 3580. Because my address was different due to moving I had to wait for my updated id. I was so excited to order but since the dinette set was not available they cancelled my application and I had to reapply. Then I was told I did not qualify. I was so upset and disappointed. I will be contacting their corporate office because I was treated so unfairly .
May 6, 2025
Unprompted review
Reply from BuyOnTrust
Please move this review to the lease provider or separate company you believe treated you unfairly. BuyOnTrust does not handle approvals or leases. Unfortunately, we are unable to serve customers who are denied so we all lose out in these challenging moments.
Verified
Shipping was fast and accurate and…
Shipping was fast and accurate and products appear to be good quality
April 30, 2025
Reply from BuyOnTrust
Excellent, thank you for the opportunity to serve you!
Verified
The website was easy to use and the…
The website was easy to use and the products are of great quality. Frank my customer service rep called to ensure my packages were delivered and reminded me to unbox within 3 days to ensure everything worked well. Will use this service again
April 29, 2025
Reply from BuyOnTrust
Thank you for the kind words about Frank, we are proud to go above and beyond to best ensure our great customers get quality products and support :)
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Verified
Good quality product so far
April 24, 2025
Reply from BuyOnTrust
Thank you for your business, and we are so glad to hear how much you are enjoying your new furniture!
Verified
Before I ordered my mattress my I was concerned that I wouldn’t find the perfect mattress for my adjustable bed
Before I ordered my mattress my questions were answered about if I could use it on an adjustable bed. Delivery was quick, my mattress was delivered on a Sunday by FedEx.
Customer service called me a few days later to see how my delivery was and if I was pleased with my purchase.
I am very satisfied.
April 17, 2025
Reply from BuyOnTrust
Thank you for the opportunity to serve you and we are so delighted to hear how well you are enjoying your mattress! We look forward to serving you again soon too!
Verified
Everything was in tip top shape greatt
April 14, 2025
Reply from BuyOnTrust
Excellent! We greatly appreciate the opportunity to serve you!
Verified
The reps were professional and…
The reps were professional and knowledgeable about my item and other questions that I had.. very nice and polite
April 10, 2025
Reply from BuyOnTrust
Thank you for the opportunity to take great care of you :) Welcome to BuyOnTrust.com !
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Verified
Your emailing me for a review for…
Your emailing me for a review for products i have not gotten yet nor do I have a arrival date. I may do the review again once I receive the products I have ordered. Until then I would appreciate not to be called and emailed asking for a review on things I have not received.
April 3, 2025
Reply from BuyOnTrust
Most customers appreciate our proactive customer service team who make sure customers understand next steps, including how to handle damaged merchandise if that does occur. Please consider the alternative: a company that isn't reachable, isn't proactive, and ultimately doesn't really care about its customers. We hope you will consider either changing this to a 5-star review, or removing it. We truly appreciate your business and understanding :)
Update 4.10.2025 congratulations all of your items were delivered several days ago. We respect your request to not bug you about additional reviews. However, for those reading along, we stand by our commitment to get you your items or your money back :)
Verified
Reply from BuyOnTrust
We greatly appreciate your business :) Welcome to BuyOnTrust.com!
Verified
My exper was great Dree was great in…
My exper was great Dree was great in assiting me with my issue
March 31, 2025
Reply from BuyOnTrust
Yay! Thank you for your business, we are so glad you love your order :)
Verified
Reply from BuyOnTrust
Great suggestion! We are working on building in additional filter tools for customer convenience. Please also chat live with us so we can help you with some personalized shopping on-site too :)
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Verified
Reply from BuyOnTrust
Thank you for being the best part of BuyOnTrust.com :)
Unhappy
I sent email like it says to cancel the order cause the status of my order says processing. They sent email back saying it’s been shipped and they can’t stop it but yet my order still says being processed. Now when I call customer service no one will answer the phone. I sent them another email letting them know I will deny the delivery.
March 22, 2025
Unprompted review
Reply from BuyOnTrust
For those reading along, there are times when orders cannot be cancelled. Our policies clearly state "Customers assume responsibility for all item(s) on their lease as soon as the item is shipped, including for returns. BuyOnTrust is not responsible for item(s) not received, lost, stolen, damaged, or any other issues."
Please review our policy on shipping here: https://buyontrust.com/shipping-warranty/
We still go above and beyond to help customers when they decide against their order. We are not always able to cancel orders mid-shipment though. Also, customers are still responsible for the cost of shipping, as well as any applicable rental/restocking fees. Please also review our policies regarding returns and rental/restocking fees:
https://buyontrust.com/returns-replacements/
https://buyontrust.com/rental-fees-cancellations/
Verified
The experience was great I was approved…
The experience was great I was approved in the matter of minutes and I was able to find what I needed on the site …. Only suggestion is maybe have more filters to break down the different categories
March 17, 2025
Reply from BuyOnTrust
Great suggestion! We promise we are working on additional tools to better serve great customers like you :) Thank you for your business and we look forward to serving you again soon!
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