CarBrain Reviews 7,237

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the service, emphasizing that the entire process, from obtaining a quote to the vehicle pickup, is remarkably straightforward and hassle-free. Consumers appreciate the clear and consistent communication throughout each step. People also commend the professionalism, knowledge, and kindness of the staff. Reviewers found the team helpful and courteous, noting that representatives were responsive and consistently anticipated their needs. The fair pricing and smooth transactions are frequently mentioned, with many consumers stating they received the best offer compared to other companies.

Based on these reviews

Rated 5 out of 5 stars
Verified

Katie at CarBrain was extremely helpful. Very professional, knowledgeable and courteous. She efficiently answered questions, walked me through the process and then delivered on the those promises.... See more

Rated 5 out of 5 stars

I have never had such prompt,efficient professional services with these things💝Everyone I spoke to was professional,knowledgeable and kind.Our tow truck driver Olvin Majia was wonderful.I felt safe... See more

Rated 5 out of 5 stars
Verified

We had a fabulous experience. Milliard was so helpful and explained everything thoroughly. Our van needed a new engine and we could’ve gotten a little bit more by selling it our self but for safety pu... See more

Rated 5 out of 5 stars
Verified

I've never dealt with CarBrain before but they have good reviews so I gave them a try. I was trying to sell my 2003 Tundra that had breathed its last. CarBrain gave me an instant quote and working wi... See more

Rated 5 out of 5 stars

Excellent company to work with, and Edwin Florian made the transaction so easy. Everything was explained, check was received when the car was picked up. The tow truck driver that came out was also e... See more

Rated 5 out of 5 stars

Heidi Mejia was very helpful in my quest to get rid of the hunk of junk that was a hefty $6000 purchase. Car lasted a month and crapped out. It was sitting in the parking lot as a constant reminder o... See more

Rated 5 out of 5 stars

Josue Guerra made sure to to check in with me throughout the process to ensure that my experience went smoothly. The tow truck driver was having trouble contacting me due to the cell phone service I'm... See more

Rated 5 out of 5 stars
Verified

I was in a dilema about my damaged car, but Carbrain was able to arrange for a purchase and tow very quickly. I was surprised as to how quickly the process worked. Overall, I am pleased.

Rated 4 out of 5 stars
Verified

I love that Kevin answered his phone, or when I left a message for him, he called me back very soon. The only reason I didn't give 5 stars was because I didn't notice on the email that the sale trans... See more

Rated 5 out of 5 stars

Really quick and easy process. Marlyn Zuleta was great to work with — very responsive to our communications and consistently anticipating our questions and needs. Great way to sell a car that’s takin... See more

Rated 5 out of 5 stars

My experience with CarBrain was nothing short of exceptional. I worked with Heidi, who helped me remove my junked car. CarBrain was fast and thorough with the whole process taking less than 24 hrs. I... See more

Rated 5 out of 5 stars
Verified

Everything was fast and smooth, 1st time i sell car outside of trade in dealership. And they were very patient. Josue Guerra was fast to answer phone and give all detail. Hes very nice and handled eve... See more

Rated 5 out of 5 stars

I wanted to share my amazing experience working with CarBrain. I was trying to sell my 2005 Ford Freestar, which had been on life support for quite some time before finally giving out. The process fel... See more

Rated 5 out of 5 stars
Verified

Kevin was persistent but not annoying in his follow up -- which reminded me I needed to get that wrecked car sold soon. He assured me the quote was "set in stone" and the whole exchange was smooth.

Rated 5 out of 5 stars
Verified

I sold my old car to CarBrain, and it was really easy. They gave me a quote online, picked up the car from my place, and took care of all the paperwork. I got paid quickly and didn’t have to deal with... See more

Rated 5 out of 5 stars
Verified

Katie was very helpful and patient with the process, and was there to aid us with any problems as we dealt with getting our title.

Rated 5 out of 5 stars
Verified

I had an amazing experience with carbrain! Not only was it simple to get an instant offer but it was literally HASSLE FREE! The pick up guy that came was very respectful, and on time! And he had CASH... See more

Rated 5 out of 5 stars
Verified

Flor from CarBrain was exceptional answering my numerous questions- without ever seeming annoyed. When I made decision to sell my car to CarBrain it was seamless and I did so with full Confidence.

Rated 5 out of 5 stars
Verified

Katie was wonderful to work with. When I had to delay the sale a few days because of a family emergency, she was kind and understanding and made the sale work at my convenience.

Rated 5 out of 5 stars
Verified

From the start Carbrain made it the easiest process from having to reschedule several times. The communication was phenomenal. They made it simple to sell my car without any glitches. Thank you Carbra... See more

Rated 5 out of 5 stars

Great experience. Quick and so easy. I was offered the most money and the car was picked up right away. Communication was wonderful. Will definitely recommend to anyone trying to sell their car.

Rated 5 out of 5 stars

Samir Grande was awesome. Extremely helpful and explained the process thoroughly. The driver who picked up the car was very personable and did a great job.

Rated 5 out of 5 stars
Verified

The entire process was smooth and easy. Customer service was responsive and helpful. The offer was fair. Overall very pleased with the experience and would use them again.

Rated 5 out of 5 stars

Olivia M checked in several times to make sure I connected with the towing company. They showed up right on time and were easy to schedule with. Bonus: they paid more than anyone else!

Rated 5 out of 5 stars
Verified

It was easy to sell my car online. Transferring the title was also easy. The tow truck driver was professional.

Rated 5 out of 5 stars

Olvin M. was a great representative, he was able to answer all of my questions and facilitate a quick and easy pick up!

Rated 5 out of 5 stars

Marilyn was great from beggining to end. Transaction easy and smooth even got a better deal than original. This lady is a must keep. Way thumbs up

Rated 3 out of 5 stars
Verified

Showed up at 9:30 pm and it took several days before the person come to get the vehicle. The person was nice and the offer was reasonable.

Rated 5 out of 5 stars
Verified

Super easy. Very patient as Julio guided me thru process more than once. I had to find title and was in and out of town. Great experience for me and I would certainly do again!

Rated 5 out of 5 stars
Verified

The process was quick and seamless. Everyone was friendly and helpful. Will use again and recommend.

Rated 4 out of 5 stars
Verified

Went very well working with Car brain. Kept me informed and paid me the most money.

Rated 5 out of 5 stars
Verified

They made everything easy and smooth, and gave me a great price, I would use them again.

Rated 5 out of 5 stars

Heidi was great! Extremely helpful and guided me every step of the way. Very easy to get in contact with. I wish I had known about your service sooner!

Rated 5 out of 5 stars
Verified

Diego made the experience of selling our jeep super easy. Sent over the information, pictures, and reviewed the title. Once everything was confirmed we set up a time for pick up and confirmed the amou... See more

Rated 5 out of 5 stars
Verified

Your service was excellent from beginning to end! The amount offered for my vehicle was fair, and the paperwork process was simple. The turnaround time was amazing — I called one day, and the car wa... See more

Rated 5 out of 5 stars

We were very happy with the level of service that was provided will highly recommend and would definitely call again

Rated 5 out of 5 stars
Verified

The process was very fast and easy from start to finish. I received a fair offer quickly, and the pickup was scheduled without any issues. Communication was clear and professional, which made the who... See more

Rated 5 out of 5 stars

Elmer customer service was great the process was simple and easy to get things done. The tow truck guy was also really nice.

Rated 5 out of 5 stars

I had an excellent experience with carbrain from start to finish, the process was simple fast and completely stress free. I got instant online quote for my car.

Rated 5 out of 5 stars

For my experience, the CarBrain the best place for me to sell my old car, I try with other brand before, the process just hold there and took me over half months. Thank you again for their customer se... See more

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Company details

  1. #2 of 13 best companies in Car Dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Terrific service

Katie at CarBrain was extremely helpful. Very professional, knowledgeable and courteous. She efficiently answered questions, walked me through the process and then delivered on the those promises. The entire process was smooth, efficient and painless - from the first entries on the website to the final receipt of the check.

November 26, 2025
Rated 5 out of 5 stars
Verified

They truly make things easy for customers. Everything is handled professionally from start to finish.

The process was very fast and easy from start to finish. I received a fair offer quickly, and the pickup was scheduled without any issues. Communication was clear and professional, which made the whole experience stress-free.
CarBrain does an excellent job of making car selling simple and convenient. Their process is fast, transparent, and customer focused. The pricing felt fair, the communication was clear, and the pickup was hassle-free.

December 2, 2025

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