He was really helpful & full of good information on how to help my dog! Appreciated!

I am so happy to have found Cheryl through Rover.com, recommended by my pup's vet.

I haven’t seen it yet. Hard to review if I haven’t seen

Terrible! They don’t live up to their commitments! Never trust this company 

I found the perfect boy to add to the family. The process was easy to navigate and I have no regrets using puppies.com 

The reliability of the collar is ok.  We have a large piece of property in saturated cell market, there are no dead zones, but the collars continuously struggle to stay connected.  My dogs aren't looking to stray too far so it isn't a big deal in my situation.  

The material of the strapping on the collars isn't great, it is too rigid and develops fatigue cracks quickly in the cold.  

There is no phone number to call for service, but the email address is very quick to respond.  They are replacing the straps on my collars as a "courtesy."  

The most critical thing I want to point out on this review is when offering to replace the pieces they would only ship it for free if I left a 5 star review.  To me that calls into question the integrity of this entire company.  I paid the shipping myself and want other people to beware of the reviews as I am confident some others may not have felt the same revulsion about that that I did.   

I worked with Lauren Hawkins. She caught me on a tough day dealing with cancer treatment, and I am so grateful for her understanding. She got me set up with a trainer who can accommodate my needs. I'm forever thankful for her help, and so is my new puppy, George.

Pawshake has a user friendly website, and good ability to review potential pet sitters according to reviews, location, price etc.

On two separate occasions, Snoots has failed to provide timely and appropriate care for my dog.

The first incident involved a stomach ulcer. I raised a concern early on and suggested a preventive approach based on my own research and knowledge, but I was dismissed and made to feel absurd for mentioning it. Six months later, my dog developed another ulcer. The treatment cost hundreds of pounds, and this time they recommended exactly the same preventive measure I had initially proposed. When I reminded them of this, they offered a lengthy, unscientific explanation for why they had previously disagreed, but did not acknowledge or apologise for their mistake.

On the second occasion, they recommended Pro-Kolin for an acute colitis flare-up. I had to push very aggressively for any sort of treatment. Eventually, they prescribed just five days’ worth of steroids, which was entirely inadequate. I sought a second opinion and was prescribed an appropriate dose, which finally brought her flare-up under control. As her condition began to improve, the UTI she had been fighting off became significantly worse. Her urine started to resemble red wine, clearly indicating the presence of a substantial amount of blood.

Despite this, they first attempted to upsell me a product that has only been shown to prevent UTIs in cats, not dogs. When I questioned this, they confused the small intestine with the large intestine. They also tried to sell me unnecessary and very expensive drugs instead of prescribing appropriate antibiotics.

When I challenged their reasoning (I have a PhD in a bioscience), they became defensive rather than receptive. I also pointed out that my dog was showing clear signs of colitis and urinary tract pain, yet at no point had they offered a painkiller. This demonstrated not only a failure to ensure her well-being but also a lack of basic empathy or recognition that she was in pain.

Eventually, they misdiagnosed her, but by that point I had obtained a second opinion and the correct medication elsewhere. By then, my dog had lost over 20% of her body weight and could barely walk for more than three or four minutes. Before the flare-up, she was strong, energetic, and could walk for days on end. We regularly went on weekend hikes together.

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