Choice Mutual Reviews 1,524

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, patience, and friendly approach. Many reviewers specifically mentioned agents who were helpful in explaining policy details, answering questions thoroughly, and guiding them through the insurance process with ease. People felt supported and valued, with agents often going the extra mile to ensure they found the best policy to meet their individual needs and budget. Consumers highlight the positive user experience and excellent customer service provided. The process of obtaining insurance was described as seamless, stress-free, and efficient. Reviewers appreciated the agents' professionalism, responsiveness, and dedication to finding suitable policies. The overall sentiment indicates a high level of satisfaction with the service and the support received throughout the entire process.

Based on these reviews

Rated 5 out of 5 stars

Anthony was kind, professional, and very easy to work with. He answered my questions promptly and provided excellent guidance, helping me make an important insurance decision with confidence.

Company replied

Rated 5 out of 5 stars
Verified

At 70 years old, I finally got around to signing up for final expense insurance. Google search led me to Choice Mutual and within days, I signed up with Mutual of Omaha through their agent, Brian Barb... See more

Company replied

Rated 5 out of 5 stars

My experience with Brian Barber was excellent. He helped me find a great option for final expense insurance and went above and beyond to make sure everything went through smoothly. Even after the fact... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony was very prompt and professional. Sometimes "end of life" discussions are not pleasant to have, but Anthony made the discussion pleasant and productive. He walked us through every step and re... See more

Company replied

Rated 5 out of 5 stars
Verified

Taking out a policy through Choice Mutual was seamless from start to finish. You can get a price quote from the web site for the amount you are applying for from different insurers. Then an insurance... See more

Company replied

Rated 5 out of 5 stars
Verified

Brain B ., is what made the whole experience well, it was hard for myself an husband at our age to put trust in someone an company to put money out when you both are on social security, an pinch money... See more

Company replied

Rated 5 out of 5 stars
Verified

Agent: Anthony Martin Best agent you can have very great communication skills fast and easy didn’t have to stress about anything just make it so comfortable they take care of you I’m grateful to hav... See more

Company replied

Rated 5 out of 5 stars
Verified

Following my online inquiry, I was quickly contacted by a licensed agent, Brian Barber. I set up a telephone conversation with Brian, during which he answered all my questions and took my application.... See more

Company replied

Rated 5 out of 5 stars
Verified

After looking for Insurance for a few months, I was lucky enough to get a response back from Brian. It only took one call, and by the end of the call I had the policy I was looking for. I couldn’t hav... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony was excellent! He answered all my questions and helped me work through all the options available for Senior Life Insurance and in a positive and friendly way. Very knowledgable. Thank you f... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian Barber was an amazing Advisor. He understood what we were looking for and provided us with different options. He was very thorough, very clear, very accommodating and most importantly knowledgea... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony provided excellent guidance, making the process smooth and straightforward. My approval came through quickly, and this marks my third insurance policy with Mutual of Omaha. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

From the beginning, our representative, Brian Barber, was very present and made the entire process smooth with little pressure. I have had experiences with other companies and did not feel as supporte... See more

Company replied

Rated 5 out of 5 stars
Verified

I have nothing but the highest praise and respect for my agent Anthony Martin. He researched a policy that absolutely exceeded my needs. He identified misinterpretations in my records and offered solu... See more

Company replied

Rated 5 out of 5 stars
Verified

Prior to reaching out to Brian, I had tried for almost a year to get a suitable Policy at a reasonable price, but that didn't work out. I had to solicit Brian, asking him for his help. Brian had been... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the first time I have ever had to do anything like this. Working with Brian was so easy and comfortable. He was very patient with me and answered all my questions, and there were a lot. To me... See more

Company replied

Rated 5 out of 5 stars
Verified

Hello there, I’m a new customer and my representative was Brian Barber! He was absolutely amazing right from the beginning of my journey with trying to buy and understand End of Life Insurance how I c... See more

Company replied

Rated 5 out of 5 stars
Verified

The agent was knowledgeable and helped me compare this policy with similar ones on the market. He made me feel confident in my decision to buy life insurance.

Company replied

Rated 5 out of 5 stars
Verified

Let me say first, I usually do not write reviews, however, the experience was very good so I wanted to. I was skeptical about doing this transaction on line, with Choice Mutual, but after do... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian was very knowledgeable and pleasant. He explained the difference between each plan and tailored my plan according to my needs and desires. Much appreciated! CW

Company replied

Rated 5 out of 5 stars
Verified

When considering something as important as final expense or life insurance, it is important to know what options you have. I worked with Brian Barber, an agent who did the shopping around for me, and... See more

Company replied

Rated 5 out of 5 stars

Brian Barber provided professional knowledge and persistence in search of insurance policies that met our needs, goals and requirements. He spent time and in-depth analysis with us to develop that und... See more

Company replied

Rated 5 out of 5 stars
Verified

I am glad to have selected Choice Mutual. Their super organized website made it so easy to understand their insurance services, coverage, and monthly cost. As icing on the cake, I was assigned Antho... See more

Company replied

Rated 5 out of 5 stars
Verified

It was a quick process made easier by the knowledgable and pleasant agent Brian Barber. I was confident that I made the right choices under his guidance.

Company replied

Rated 5 out of 5 stars
Verified

I am a new insured with this company. The process was very easy and hassle free. The agent that rendered service, Anthony, was very punctual in reaching out to get me covered within a 24hr window.

Company replied

Rated 5 out of 5 stars
Verified

If you’re looking for someone that you can trust and not waste your time Brian Barber with Choice Mutual is your guy. I’m very satisfied with everything he did for me. If I could give more than a five... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony Martin answered all our questions..he first worked with my son who kinda just went thru the motions.. .then he worked with me who had loads of questions... He was extremely knowledgeable and p... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony was attentive to any questions I had & gave me thorough answers that made sense. He made the process of purchasing life insurance easy.

Company replied

Rated 5 out of 5 stars
Verified

Anthony Martin was extremely knowledgeable, friendly and helpful. He was quickly able to find the policy that was best for my needs at the best price. Very reassuring and easy to talk with.

Company replied

Rated 5 out of 5 stars
Verified

Anthony Martin was very professional, kind, caring and very pleasant to talk to. He w as prompt in returning my phone calls. he made the process very easy and simple.He was very patient with me on the... See more

Company replied

Rated 5 out of 5 stars
Verified

I will recommend Mr. Anthony to everyone who needs insurance. He was kind and patience. He answered all my questions and he made very sure I and my mom understand everything! I give him a 10 stars!!!!... See more

Company replied

Rated 5 out of 5 stars
Verified

I signed up for this policy choice mutual on January 28, 2025 Brian Barber is a great person. He explained everything to me. He helped me get a policy that’s reasonable for me very down to earth. I’m... See more

Company replied

Rated 5 out of 5 stars
Verified

The man Anthony Martin helped me and was very helpful and very easy to talk to, for such a important thing in life.i like him and will always remember.

Company replied

Rated 3 out of 5 stars

Take care to thoroughly explore all options that best suit the individual before presenting them as available choices.

Company replied

Rated 4 out of 5 stars
Verified

The Positive: What made this process great was the one on one attention I received with Anthony Martin. The fact I received call backs when I was told I would receive them. The Negative: I was... See more

Company replied

Rated 5 out of 5 stars

The process was swift and stress-free, thanks to the expert assistance. Friendly and knowledgeable guidance made me feel completely confident in every decision I made.

Company replied

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Company details

  1. #3 of 24 best companies in Life Insurance Agency
  2. #1 of 6 best companies in Funeral Insurance Company
  3. #18 of 105 best companies in Insurance Agency
  4. #7 of 34 best companies in Insurance Broker
  5. #3 of 118 best companies in Online Marketplace
  6. #1 of 13 best companies in Term Life Insurance Provider Company

Written by the company

Choice Mutual is an insurance agency specializing in final expense insurance for seniors who want peace of mind knowing their funeral expenses won't burden their loved ones. We partner with multiple providers so we can compare dozens of plans side by side to find the best value for each customer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Anthony was kind

Anthony was kind, professional, and very easy to work with. He answered my questions promptly and provided excellent guidance, helping me make an important insurance decision with confidence.

October 12, 2025
Unprompted review
Choice Mutual logo

Reply from Choice Mutual

Thank you so much Allison. Please always remember to call us whenever you need assistance with your policy!

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Rated 5 out of 5 stars

My experience with Brian Barber was…

My experience with Brian Barber was excellent. He helped me find a great option for final expense insurance and went above and beyond to make sure everything went through smoothly. Even after the fact I had missed a payment and he followed up to make sure I knew. Which I didn't and I'm grateful that he did. If I needed any other insurance Brian Barber is the only person I'd go through. He's very knowledgeable, easy to talk to and easy to get a hold of!

July 24, 2025
Unprompted review
Choice Mutual logo

Reply from Choice Mutual

Thank you so much for your wonderful feedback. Never hesitate calling us when you need any help with your policy.

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Rated 4 out of 5 stars
Verified

The Positive/ Negative

The Positive: What made this process great was the one on one attention I received with Anthony Martin. The fact I received call backs when I was told I would receive them.
The Negative: I was expecting to answer health questions and I did with Anthony Martin. However I was unaware that I would receive another call to go over my personal information and health questions again by another representative. Why was that necessary???

April 21, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks for the honest feedback Lisa. We agree with your sentiments that it's redundant to first answer the questions with your agent only to have the insurance company reconfirm them. Just so you know, the insurance company has a process where they randomly select applicants to reconfirm the health questions because some agents don't ask them to each person. It's essentially a tool they use to weed out agents who don't follow the rules. Anyways, thanks again for the honest feedback, and never hesitate to call us if you need help with your policy.

Rated 5 out of 5 stars
Verified

Anthony made the application and follow…

Anthony made the application and follow up a great experience. Much difference than an earlier experience with another company where the individual was really a combative and hardsell representative.

April 21, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Les! Remember to call us when you need help with your final expense policy.

Rated 5 out of 5 stars
Verified

The man Anthony Martin helped me and…

The man Anthony Martin helped me and was very helpful and very easy to talk to, for such a important thing in life.i like him and will always remember.

April 21, 2025
Choice Mutual logo

Reply from Choice Mutual

Kendall- thank you so much for your wonderful review. We sincerely appreciate you!

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Rated 5 out of 5 stars
Verified

Anthony Martin was very professional

Anthony Martin was very professional, kind, caring and very pleasant to talk to. He w as prompt in returning my phone calls. he made the process very easy and simple.He was very patient with me on the phone to walk me through on how to work the computer. He deserves a raise. Thank You!

April 11, 2025
Choice Mutual logo

Reply from Choice Mutual

Malama- thanks for your kind words. We sincerely appreciate you!

Rated 5 out of 5 stars
Verified

Great experience

Anthony was great. He was kind and explained everything in detail. He also got everything done very quickly. I couldn't have ask for a better agent.

April 17, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Donna! We're thankful you gave us the chance to earn your business and for the great review.

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Rated 5 out of 5 stars
Verified

The caring and helping others

The Rep i talked to was very nice and caring and very helpful and the price i pit was very reasonable for my age thanks for your help.

April 15, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Basimah. We really appreciate your kind remarks.

Rated 5 out of 5 stars
Verified

Good price, No hard sell!

Good price. Easy to work with. No hard sell. No bait and switch.
So far so good.

April 11, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Chuck. We're happy you were pleased with the whole process. Call us any time you need help with your policy.

Rated 5 out of 5 stars
Verified

GOOD DEAL.

BETTER PRICE AND DIDN'T TAKE A LONG TIME.

April 9, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Linda. We so appreicate your feedback. Call us whenever you need any help with your policy!

Rated 5 out of 5 stars
Verified

Excellent customer service

Anthony was very helpful explaining the application process. He was in constant contact and was very professional.

April 7, 2025
Choice Mutual logo

Reply from Choice Mutual

Thank you for taking the time to leave us a review. We sincerely appreciate you!

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Rated 5 out of 5 stars
Verified

I had tried 2 different agents,1 kept…

I had tried 2 different agents,1 kept me on the phone for over 2 hrs.Brian Barber was my 3rd call.I could not have ask for a nicer agent.He explained, gave me choices and got approved right then.ThanksBryan.

April 4, 2025
Choice Mutual logo

Reply from Choice Mutual

Thank you Jan. We do things differently here :) So glad you were pleased with everything. Thank you so much for the review.

Rated 5 out of 5 stars
Verified

Agent

Agent: Anthony Martin
Best agent you can have very great communication skills fast and easy didn’t have to stress about anything just make it so comfortable they take care of you I’m grateful to have this agent on my team to provide me assistance!

April 3, 2025
Choice Mutual logo

Reply from Choice Mutual

Thank you Maurice. We sincerely appreciate your kind words. Call us any time!

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