City Grounds Reviews 429

Top tier customer service!! My order was damaged during delivery. I reached out and received immediate and the most kind support getting a replacement. Not being experienced, I also order the wrong... See more

Excellent Customer Service. It was nice to talk to a real person on the phone when I needed assistance with my order. In addition, they were very responsive when communicating via email. This is g... See more

I purchased a Crew bike with an extended warranty and the battery was defective. I placed a replacement request and within a few days we received a brand new battery. We are very pleased with the Bi... See more

Fantastic service, staff was very knowledgeable on what I was looking for and what my needs were as far as getting a bike. Fantastic customer service I can't say enough good things about them

Never received any email saying bike was out for delivery. I had to acknowledge that someone needed to sign for it bike showed up on a Sunday and no one signed for it and was still left on my front po... See more

City grounds has never let me down. Their customer service is top-notch and they will be willing to take care of you under almost any circumstances. I have purchased a lot of parts and bikes from this... See more

Better packing, 4th bike ordered also has damage while in box. I hate to be a nit picker, but when you buy something new you want it to look new not scratched up. Other than that I like the ease of or... See more

I'm very impressed with City Grounds. Everything has been delivered within the projected delivery dates. Everything was packaged with professional experience. Sale prices were a real value. I appreci... See more

I didn’t expect the bike to be so big when I first got it and it’s not a bad thing because I still really like it overall and have used it to go around like how I wanted and there’s obviously ways for... See more

City Grounds crew, Just gotta say, the Haro Parkway Pro 24" BMX I snagged for my kid is straight-up fire! My son’s absolutely shredding it, and the quality screams Haro—built tough and ready to r... See more

The rims were not true, the rear tires bead is bad. It is now sitting at Providence Bicycle waiting on warranty information from you.

Online order and self pick up so o little interaction with anyone-the brake was assembled or adjusted to tight ! I asked about a minor adjustment and I was not to welcome to bring it back so I guess... See more

Great customer service! We bought a part that didn’t fit my son’s e-bike. Return was seamless with good communication along the way.

I had a problem with my fitted bearings and City Grounds swiftly swapped out my frame. Really great to customer service, friendly, understanding and easy.

My bike shipped in great condition. The checkout process was very simple. Will definitely be shopping from this company in the near future.

City grounds was spot on as far as price and shipping with the quickness. That said, UPS was terrible and at the end of the ordeal I had to pick up my own package. In addition, who ever installed the... See more

I’ve purchased from you before with no problems. Fast and easy delivery, I wasn’t expecting my package to be delivered as fast as it did. Thank you, I will be back.

Good value, great selection of bikes, Adequate website, Only lacked instructions, maybe a download PDF? Would buy from again CB

It was great got the bike in a few days for my son really happy with it .. but the bike came with no direction had to take it to a bike shop n pay to finish putting it together a bit of downfall for m... See more

Bought a few bikes from here and I will continue to keep coming back. Last bike I ordered a lil flyer for my son and literally the next day it was on my porch !

Box came in destroyed and it was missing the bolt to the seat clamp. Had to scavenge my garage for one that’d work. Also arrived a couple days late but other than that, love my bike.

I picked up my items at their store in Irvine. It was quick and they were courteous. I had a lot of questions about other products and bikes. I’ve had pleasant experiences with City Grounds thus far.

Had a great time putting together my first 29'' and look forward to it's first test run once the weather cools down.

Smooth deal, fast shipment on my Maxxis Hookworms. Would definitely do business with City Grounds again!

The bike arrived with a defective part and the company responded to me immediately. We received a new part within the week. The bike is terrific, as was the customer service.

City grounds always delivers. There's plenty of good deals for you to scope out. That Christmas catalog we staired at for hours as a kid, but we can afford as an adult. Keep up the great work!

Bike came packaged perfectly and was exactly what I was looking for. Shipping cost was almost half what others were charging .

City Grounds helped me to resolve some issues in a bike bought from them and went above and beyond to ensure I got all the necessary parts and had instructions.

City Grounds had a great price on name brand tires and tubes, which I was in need of replacing. I was very happy with my order! Upon arrival I installed them and was out for a test ride shortly that... See more

Great bike and fast delivery. Would order from them again without hesitation.

Purchased my first Big BMX bike from CityGrounds. A new Mafia Bomma Traffic 27.5" 10 speed. Shipped quickly to my boys bike shop. I'll be visiting the shop again once I start hooking it up. Thanks CG!... See more

Had a small issue with the paint on my new bike , shot them an email and they handled it with precision

Good ride, price was right, and customer service was helpful in timely manner. Much love!

I received exactly what I ordered (what was advertised). And I received my order quickly. I would highly recommend.

Bought a bike to spend more time with my son. Haven’t been on a bike in years. Couldn’t be happier with this purchase and the customer service that came with it. I’m sincerely grateful. Thank you.

Love the bike! I had issues with the shipping company however and wish they would use a different one

The website was easy to navigate. The price was very reasonable and the bike was delivered quickly. The quality seems good so far. It was also easy to assemble.

Easy online ordering. Quick shipping. I ordered two bikes In shipping one of the boxes was very badly damaged, but all parts and pieces were there so not a big deal.

I found my dream bike at City Grounds. Ever since then, I have been happier. I find reasons to go out to our garage to look at it and I smile everytime.

The bike was well packed and arrived with no damage. It came in the time frame in which it was promised. Bought the mafia bike as a gift and it's beautiful.

Lightning fast shipping and great deal on the products. Already looking to see what else need to buy. Recommend

Both bikes were sent fast and partially built. Good experience all around.

company came through with correcting a manufacture mistake made with a incorrect battery key on an ebike

Purchase process was easy, shipping was quick and couldn’t beat the price for the bike.

Fast delivery and a good amount of notifications letting me know how my order was doing.

Easy ordering process, fast shipping and the bike to RAD!

I ordered an elite BMX bike for my son from city grounds. When it arrived on my front door it was stolen by a porch pirate. I reported the incident to city grounds and showed them proof of the thief t... See more

City Grounds has a solid selection of bikes and accessories. The staff is friendly and really knows their stuff. Prices are fair too, though some items could be a tad cheaper. Overall, a great spot fo... See more