CleanChoice Energy Reviews 326

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the company's commitment to sustainability, highlighting its role in providing access to clean, renewable energy sources. People value the seamless transition and consistent service, emphasizing the peace of mind that comes from supporting environmentally friendly energy solutions. Customers also report satisfaction with the company's customer service, describing the representatives as friendly and helpful. Consumers express that they find value in the service, with some noting a positive impact on their utility bills. The reports on energy usage are also appreciated, as they provide insights into consumption patterns. However, there are mixed opinions regarding the price, with some reviewers finding it competitive, while others express concerns about potential increases or higher costs compared to traditional energy sources. There are also some mixed opinions about the subscription.

Based on these reviews

Rated 4 out of 5 stars
Verified

Have used CleanChoice for 3 years now. I recently renewed before my last contract expired and their system didn't catch it, so my rate went variable which was more than double my contract price. We... See more

Company replied

Rated 4 out of 5 stars
Invited

Lower cost, renewable energy supplied as promised for 12 months. The renewal cost (per Kwh) at the end of the 12 month contract was disappointing (increased nearly 100%) and I wasn't allowed to renew... See more

Company replied

Rated 4 out of 5 stars
Verified

We only had Clean Energy for a very short time so I'm unable to say what I like regarding this. I do know I'm very upset because they tell you there is a card waiting for you. Well, I certainly di... See more

Company replied

Rated 5 out of 5 stars
Verified

I like that this company actually is building renewable energy projects within my area. Most electric suppliers just buy credits that don't necessarily benefit the grid where the customer lives. I got... See more

Rated 5 out of 5 stars
Verified

The transition from Con Edison to CleanChoice as my energy provider was easy and simple. I haven't encountered any outages or issues from using CleanChoice. I really don't remember when I switched, bu... See more

Rated 5 out of 5 stars
Verified

Saved a nice amount of money, about 2-3 months worth compared to local provider. Easy to switch/sign-up. Absolutely no problems! Like the fact that uses renewable generating sources.

Rated 3 out of 5 stars
Verified

All of the electricity providers offer introductory rates, when it comes up for renewal all seem unwilling to work with existing customers. It’s unfortunate as I liked Clean Choice, my options were so... See more

Company replied

Rated 5 out of 5 stars
Verified

We appreciate that CleanChoice Energy offers us genuine options for clean energy sources for our home. Our service is as consistent as before. I have a real sense of peace of mind knowing that we are... See more

Rated 5 out of 5 stars
Verified

As a a retiree on a fixed income, the electric rate was a concern. However, when I posed my concern, it was addressed and the rate was adjusted to meet my electric company's basic rate. I was heard an... See more

Rated 5 out of 5 stars
Invited

My mother’s utility bill has been positively impacted by CleanChoice. I’d say at least 10% savings per month. Where her monthly bill averaged between $120-$150, now they are less than $100. An excelle... See more

Rated 3 out of 5 stars
Verified

I’m glad that I’m saving trees, but I’m wondering how much more I’m paying then consumers who do not have CleanChoice energy. I’m willing to pay extra, but I’d like to know how much more, if any, my b... See more

Company replied

Rated 5 out of 5 stars
Verified

Seamless transition. One easy way to fight for clean energy in a time when some are denying the science behind its very need!!! We've never had any billing issues and the cost is lower than our electr... See more

Rated 5 out of 5 stars
Verified

I have been a customer for a couple of years now. CCE continues to save me money every month since converting from National Grid. The switchover was very easy, the people are very easy to work with.... See more

Rated 5 out of 5 stars
Verified

So far I have been pleased to use clean energy. We are going on our third year with CleanChoice. I changed to CC initially because thay had a very good price and I liked the idea of using a clean en... See more

Rated 5 out of 5 stars
Verified

I have been a CleanChoice customer on two separate occasions. I have been very happy with the product and service both times. My favorite part of working with them is knowing that my energy is 100% cl... See more

Rated 5 out of 5 stars
Verified

I only pay a few dollars more for the Clean Energy electricity, and I help us go renewable. What other reasons could you need?? ;)

Rated 5 out of 5 stars
Invited

I think it is 6 years since I first became a CleanChoice customer. I came onboard in Rochester NY. When I moved to Buffalo, it was simple to continue service through the local utilities. Versatile. N... See more

Rated 5 out of 5 stars
Invited

Good electric supplier. Nice monthly statement with an easy to understand bar graph of my monthly electric usage.Simple but informative. I liked using renewable energy, however, I didn’t renew because... See more

Rated 5 out of 5 stars
Invited

Smooth Transition from previous supplier.They had the best rate I could find for a 12 month contract. I'm only being honest when I say rate was more important to me than anything else but it's nice to... See more

Rated 5 out of 5 stars
Verified

CCE is a reliable source of clean energy. They do not play games with frequent changes to policy or rates and accommodate renegotiation of payment rates from time to time. I appreciate the ability... See more

Rated 5 out of 5 stars
Invited

Although the corrupt AEP is the energy distributor and the Ohio Legislature ensures that all their bills include reimbursements for failed nuclear and coal plants, green energy is the the best way t... See more

Rated 5 out of 5 stars
Verified

Renewable energy is something I strongly support. The sign-up process was smooth, and I was excited to make the switch. However, I haven’t received any login details or confirmation about my account b... See more

Company replied

Rated 5 out of 5 stars
Invited

I have been satisfied with Clean Choice as my clean energy source. I hope my supplier does not drop this or any other clean choices because it is what we need NOW. My bill did not go up even though th... See more

Rated 5 out of 5 stars
Verified

When I was considering Clean Energy I called Clean Energy. Everyone I spoke with was very patient with questions and very helpful. I never felt pressured. I was given useful information about the b... See more

Rated 5 out of 5 stars
Verified

I really appreciate what this company stands for—promoting clean, renewable energy is something I strongly support. The sign-up process was smooth, and I was excited to make the switch. Overall, love... See more

Company replied

Rated 5 out of 5 stars
Invited

Simple change of supplier. Lower price as compared to many other suppliers and my electric company. Can't tell the difference as to where the electricity comes from so whoever has the LOWEST kwh pri... See more

Rated 5 out of 5 stars
Invited

I have been a Clean Choice customer for several years and am happy to support clean energy choices. Their customer support people are friendly and helpful. There are no high pressure sales tactics and... See more

Rated 5 out of 5 stars
Verified

After looking into buying/renting solar panels for my home I came to the conclusion that chosing a provider that uses energy from solar/wind would give the same results with less start up costs and w... See more

Rated 5 out of 5 stars
Verified

I was delighted with Clean Choice after a terrible experience with Nexamp. The communications were excellent and often my bill was zero dollars. You can't beat that.

Rated 5 out of 5 stars
Invited

My growing family uses a lot of electricity - it's not a small cost every month because of that. But, knowing that the electricity I am using comes from renewable resources gives me so much peace of m... See more

Rated 5 out of 5 stars
Invited

I like the clean energy Instead of coal which the coal miners would develope coal miners black lung and die .and cause global warming And methane gas has the same properties Love this wind power Lori... See more

Rated 5 out of 5 stars
Verified

A complete and thorough service! Very quick response. Respectful to the environment and community, by sorting and managing the debris. An overall pleasure to contract with. Highly recommended.

Rated 5 out of 5 stars
Invited

They delivered what was promised. Never had an issue with my billing on my electricity bill, always submitted their supply charges on time to my electric company. Never had to call them about anythin... See more

Rated 3 out of 5 stars
Verified

The switch to Clean Choice was easy and painless, they were by far the least expensive rate and provided 100% clean electricity production. Rates have crept back up in recent months to where they are... See more

Company replied

Rated 5 out of 5 stars
Invited

I have been very happy with CleanChoice Energy. They have provided electrical service to me at a good price and at the same time have reduced the amount to pollution that my household contributes to... See more

Rated 5 out of 5 stars
Verified

We've been using CleanChoice Energy for a few years now. It's an easy way to be a little more green. Contrary to what some articles said before we signed up, CleanChoice Energy has been very transpare... See more

Rated 5 out of 5 stars
Verified

Since using clear energy my electric bill has dropped at least 20% less than what I was paying with Duke energy. It's a lifesaver in this economy right now.

Rated 5 out of 5 stars
Invited

Receiving reports lets me know how my energy usage is , whether high , low or otherwise . It gives me an idea of how my next energy bill will reflect .

Rated 5 out of 5 stars
Verified

We are firm believers in green energy to help save our planet, contrary to our president. I hope that our renew energy rate will not increase.

Company replied

Rated 5 out of 5 stars
Verified

It really was a pleasure when viewing my bank statement to see my monthly bill did not know ll me or my pocketbook.

Rated 5 out of 5 stars
Verified

A simplified way to reduce your carbon footprint! Also, they have friendly customer service people who seem to really care about the mission.

Rated 5 out of 5 stars
Verified

Reliable source of electricity…unless a storm knocks out power in our area. Repairs have been made in a timely manner!

Company replied

Rated 5 out of 5 stars
Verified

I am very happy we made the choice to Clean Choice Energy. Climate change is real and this is helping by not using fossil fuels. I’ve noticed that our energy bill is lower too ! I also like the mon... See more

Rated 5 out of 5 stars
Verified

Clean Choice Energy is the Only place where you are shown how you are saving money each month on the power you use. Other places have never done this for me...

Rated 5 out of 5 stars
Verified

I believe in Clean Energies vision for a cleaner and less reliant to the fossil energy. I believe it's good for the environment.

Rated 5 out of 5 stars
Verified

Never any problems dealing w Clean Choice energy. Customer Service is responsive and always ready to help

Rated 5 out of 5 stars
Verified

Hello Clean Choice, We have been using 'SunRun' Solar panels to experience clean energy for a good 8 Years and we love it. Also, we recommend our neighbors. They also love it. Thank you fo... See more

Rated 5 out of 5 stars
Verified

I know we don't often think about how the lights, TV, or computer turn on and operate or how we can enjoy a warm room in the winter, but when you do, you should be thankful and amazed at the complexit... See more

Rated 5 out of 5 stars
Verified

Clean Choice Energy is giving me the best price along with reliable and non-polluting energy, which makes me feel good about my treatment of the planet. As a Christian, I try to be a good steward of... See more

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Company details

  1. #4 of 8 best companies in Green Energy Supplier
  2. #6 of 8 best companies in Energy Supplier
  3. #12 of 18 best companies in Solar Energy Company

About CleanChoice Energy

Written by the company

CleanChoice Energy

CleanChoice Energy is a renewable energy supplier. It is one of the first vertically integrated clean energy providers in the U.S. CleanChoice Energy makes it easy for people to access climate solutions, support renewable energy, and live cleaner lives with pollution-free, renewable energy for their homes and businesses. CleanChoice Energy ensures every kilowatt of electricity you use is replenished onto the grid with 100% clean energy from regional wind and solar projects—including from solar farms owned and operated by CleanChoice Energy.

No equipment installation is needed, and there are no upfront costs or cancellation fees. Fixed-rate and variable-rate plans are available, with no long-term commitments. Founded in 2012, CleanChoice Energy has become one of the fastest-growing businesses in America, as ranked on the Inc 5000 and Deloitte’s Technology Fast 500™.

Learn More
CleanChoice Energy

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 1 month


Rated 3 out of 5 stars
Verified

All of the electricity providers offer…

All of the electricity providers offer introductory rates, when it comes up for renewal all seem unwilling to work with existing customers. It’s unfortunate as I liked Clean Choice, my options were so limited it made more sense to me to switch and leave Clean Choice. The customer service rep was horrible, patronizing, I hung up it was so bad.

October 21, 2025
CleanChoice Energy logo

Reply from CleanChoice Energy

Hello, thank you for reaching out, and thank you so much for the time in which you supported 100% clean, pollution-free energy as a customer. We understand that pricing is important, and we appreciate your feedback. We are working to add new CleanChoice Energy solar farms to the grid to drive down our prices and generate more pollution-free electricity. Looking at our records, it appears that you signed up with a promotional discounted fixed rate. However, the price of electricity increased significantly during the time you were a customer, so our Customer Experience Specialist was not able to offer you a better rate when you called. We did review the interaction, and we agree that the Specialist could have done better on the call. We will retrain the Specialist so that we can provide better experiences in the future. If there is anything else we can assist with, please reach out to us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us at support@cleanchoiceenergy.com. Thank you so much again for the time in which you supported 100% clean energy. We appreciate the positive impact you made as a CleanChoice customer.

Rated 1 out of 5 stars
Verified

I never got my gift card it's been 6…

I never got my gift card it's been 6 weeks and never got it

October 21, 2025
CleanChoice Energy logo

Reply from CleanChoice Energy

Hello, thank you for reaching out, and thank you so much for choosing 100% clean, pollution-free energy for your home! Our records indicate that the Visa gift card was sent to you in March 2025. If you have never received it, please reach out to our Customer Experience team so we can assist. You can connect with us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us at support@cleanchoiceenergy.com. Thank you so much again for supporting 100% clean energy! We are thrilled to have you as a customer, and we appreciate the positive impact you’re making.

Rated 1 out of 5 stars
Verified

We are left on hold for way too long

We are left on hold for way too long
And
Never received my Visa card for joining

October 21, 2025
CleanChoice Energy logo

Reply from CleanChoice Energy

Hi Audrey, thank you for reaching out, and thank you so much for supporting 100% clean, pollution-free energy. We regret to hear about your experience, but we appreciate you sharing your feedback. We will review the call interaction to see where we could have done better. Your Visa gift card was emailed to the same email provided with this review on 9/22/25. If you need any further assistance, please reach out to our Customer Care team, and we would be happy to assist. You can connect with us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us at support@cleanchoiceenergy.com. Thank you so much again for supporting 100% clean energy! We are thrilled to have you as a customer, and we appreciate the positive impact you’re making.

Rated 4 out of 5 stars
Verified

Have used CleanChoice for 3 years now

Have used CleanChoice for 3 years now. I recently renewed before my last contract expired and their system didn't catch it, so my rate went variable which was more than double my contract price. We got it sorted out, and all is good! Would have given 5 stars if not for this incident. Along with them, I love doing my part to save the planet!!!

October 21, 2025
CleanChoice Energy logo

Reply from CleanChoice Energy

Hi Kevin, thank you so much for leaving us a review, and thank you so much for supporting 100% clean energy for the past 3 years! We are thrilled to hear that you love doing your part to save our planet. We greatly appreciate the positive impact you’re making! We’re happy that you’re satisfied with your new plan, and we’re always here to help if you ever have any questions or need any assistance. Thank you so much again for your support of 100% renewable energy!

Rated 5 out of 5 stars
Verified

Energy: Clean and Reliable

CCE is a reliable source of clean energy. They do not play games with frequent changes to policy or rates and accommodate renegotiation of payment rates from time to time.
I appreciate the ability to support the renewable energy industry with this supply option.

October 21, 2025
Rated 5 out of 5 stars
Verified

CC has been a good and responsive energy supplier

So far I have been pleased to use clean energy. We are going on our third year with CleanChoice. I changed to CC initially because thay had a very good price and I liked the idea of using a clean energy source. They were quite competitive for our second year and the same for our third year which began a couple months ago. All the representatives I have dealt with at CC have been excellent and very attuned to our needs and very timely in their responses

October 24, 2025
Rated 1 out of 5 stars
Verified

Higher rates…

Why are our rates so much higher than other areas?

October 21, 2025
CleanChoice Energy logo

Reply from CleanChoice Energy

Hi William, thank you for taking the time to leave us a review, and thank you so much for supporting 100% clean energy! There are many factors that contribute to the cost of electricity in any given state or utility service area. One factor currently driving up market electric costs in many service areas is increased electricity demand. If you are concerned about your rate, we encourage you to reach out to our Customer Care team to discuss all of our pricing options. You can connect with us by emailing support@cleanchoiceenergy.com or by calling us at 888-986-8116 (8am to 7pm Monday through Friday ET). Thank you so much again for your support of 100% clean energy! We appreciate having you as a customer.

Rated 3 out of 5 stars
Verified

Saving trees; saving costs?

I’m glad that I’m saving trees, but I’m wondering how much more I’m paying then consumers who do not have CleanChoice energy. I’m willing to pay extra, but I’d like to know how much more, if any, my bill is higher..

October 21, 2025
CleanChoice Energy logo

Reply from CleanChoice Energy

Hi Craig, thank you so much for taking the time to leave us a review, and thank you for supporting 100% clean energy. We are thrilled to have you as a customer, and we appreciate the positive impact you're making on our planet! We would be happy to break this down for you and provide all current pricing options. You can connect with our Customer Experience team by emailing support@cleanchoiceenergy.com or by calling us at 888-986-8116 (8am to 7pm Monday through Friday ET). Thank you again for your support of 100% clean energy!

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