Sergei is very helpful. His work is very nice. He helped assembling a 4-doors dresser. It looks very nice. He also cleaned up the boxes neatly. Highly recommend!

Supreme products, really happy with the whole experience, super fast shipping.

I booked a service on a Friday for that Sunday, they sent a text to confirm that I was all set. Sunday comes and they no show without any kind of call that they were not coming. The next day they called and sent a text asking me to reschedule without any kind of apology or acknowledgment that they ghosted me. Although I'm very disappointment, looking at some of these other reviews of how they overcharge and mislead with their prices, maybe they did me a favor.  

I feel like Care is always looking over my shoulder. Go away please.

We've been using Bisafeone products for a while now, and we are extremely satisfied

Ordering online is simple and speedy. The replacement o rings all being a standard size is a much appreciated aspect of these machines. My husband and I are almost ready to buy the bigger model but so far after 3 years, our steam chief has yet to disappoint us

My experience with Dumpster.com was smooth and efficient. The dumpster arrived on time, was the right size, and pickup was hassle-free. It made managing waste for my project much easier.

When I decided to hire a cleaning company, I initially chose The Cleaning Authority because their manager came to my home, explained their process in detail, and made the service sound reliable and structured. They use an A/B cleaning rotation—meaning the first visit is “A” and the next is “B”—where each focuses on deeper attention to certain areas while still cleaning the entire home. The manager presented an impressive overview of how thorough the cleanings would be. Unfortunately, that is not what consistently happened.

After only a few visits, it became clear that the quality and professionalism were inconsistent. Some staff mentioned that areas—such as blinds or windows—had not been cleaned properly during prior rotations, and they would tell me they were “getting me caught back up.” This raised concerns, as the services that were promised were not being delivered.

The professionalism issues didn’t stop there. Some cleaners made inappropriate comments about my family and our belongings, including remarks about us “spoiling” our son. That is not part of their job description, nor is it appropriate in a client’s home. When I brought this behavior to the manager’s attention, he was dismissive and never responded to my email concerns except to note that they would be crediting my account due to a broken item in my home. Additionally, if you request that certain staff not return to your home, he is unable to manage that properly because he relies solely on an app to determine which employees service which houses.

On top of that, one cleaner broke an item in my home. While it was replaced, the manager’s response was unprofessional—he informed me they preferred to use Target for replacements rather than “some high-end New York store,” which was unnecessary and frankly quite funny. If your employee damages a client’s property, it is not your place to dictate where the client should or should not shop. Comments like that, paired with a lack of accountability and the arrogance and cockiness displayed on the phone, likely explain the high employee turnover.

I am grateful that we have since found a new cleaning company that is professional, respectful, and actually provides the level of service they promise. With stronger employee training at all levels and a manager who understands communication, accountability, and customer service, The Cleaning Authority could prevent losing business in the future.


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