Closer Pets Reviews 243

I really like the closer pet microchip feeders, I bought 3 for my 3 cats because 1 cat has to eat special food and 1 eats slower while the other is a faster eater. I love them and the bowls that go wi... See more

The two-compartment feeding unit is simple and effective. The trays are removable for washing, and the freezer pack keeps wet food fresh. With a 48 hour timer (running from a single AA battery, which... See more

Replacements parts for the auto feeder arrived on time and fit perfectly. These parts were needed as rats/squirrels chewed up the bottom of the hopper, dispensing spout and lid. Maybe in the futu... See more

I initially tried the SureFeed microchip-reading feeder for my cat, but he was absolutely terrified of it. The design was a bit too intimidating for him, and the motorized lid only added to his anxiet... See more

Still have not received my replacement door! It was to be delivered on 11/6. Update....replacement door arrived this afternoon 11/10. I called the company this morning, very helpful and friend... See more

I purchased a cat fountain which my cats love drinking out of. Unfortunately, the pump stopped working. I reached out to Closer Pets to request a replacement. Their prompt response recommended I do so... See more

We love our C500s for our two cats. They love to eat, but can't help themselves... so they each have a timed feeder that deploys wet food or kibble for their special diets on a regular schedule. We re... See more

I have had a Cat Mate fountain for at least six or seven years. That’s a testament to how well they are made. It is the only water fountain my cats will use. Whenever I need a new pump, because t... See more

The dog flap is a great product to allow our medium-sized hound to come and go as she pleases. However, there was a small issue with the flap itself; I contacted customer service and a new flap was se... See more

My cat door stopped working within the warranty period and they sent out a replacement right away. Someone actually answered the phone when I called, and the replacement was sent out the next day. Rea... See more

Exceptional service. The problem we had with our CateMate Elite cat flap was resolved quickly and efficiently. We really have nothing but good things to say about the after-sales service. We highly re... See more

I have had a cat mate for a few years and my cat uses it every morn at 4am so I can sleep. Knowing that stainless is healthier for cats (and dogs) I was happy to see the stainless addition. Arrived... See more

Great customer service...much appreciated in a world where so many vendors feel entitled to your business to the point that they forget the customers are the reason they even have a business. Thanks,... See more

My cat door works very well to keep unwanted strays out but lets my cats in. When I had to order a new collar tag I received it in less than a week, and their phone help was a live friendly person who... See more

I am very satisfied with the customer service I received from Jessica at Closer Pet. I love the 2 feeders I had and bought a third for my 3 cats. When I received the third it stopped working after one... See more

I had a cat auto-feeder C20 that lasted many many years, too bad they don't make that model anymore but I will try the new one, my cat has fussy whisker syndrome when he eats.

Love Closer Pet! Their products are great and customer service is above and beyond! When emailing with issues or question they respond immediately and resolve everything immediately! Great company and... See more

This is my second pet door purchased. The first was a read the dangling collar chip, and this door reads the imbedded neck chip. The second door sent was not programming properly and the company sen... See more

A call to customer service before I purchased was helpful in deciding which chip reader cat door to buy, and it saved me some money. The representative was very good and patiently advised on which mic... See more

I have 3 girls in my room that eat 2 different foods and I need to be able to monitor how much each of them eat. I used to just feed them 4x a day, but 1 ended up with asthma and needs to eat about e... See more

The customer service at a Closer Pets is excellent. They responded to my issue very quickly (related to Cda Post) and rectified the situation. This is the third time I have contacted them with quest... See more

This company is so good with customer service! I had another issue in the past & they promptly took care of it. This time they respond within the stated time frame & answered my question. Plus their p... See more

My experience was great thanks to Jessica. When I called in with my issue, she listened carefully and went above and beyond to help me resolve it. I was already impressed by how she handled the s... See more

Amazingly fast response to include a replacement of my 2 year old P7000 Auto Fish Feeder. I’m glad that I registered the product when purchased as it extended the warranty to 3 years.

Customer service is beyond excellent! Our fish feeder was not working; it was replaced and was here within a couple of days. Can’t say enough about the great service this company provided! (And eve... See more

Jessica was very helpful in sending out the information right away. It made it very easy to send everything that was needed. Being able to have a workable feeder again makes it less worrisome too wi... See more

I’ve used these food dispensers for over 20 years. It is great to still get part for those that have sun damage. The costs were very reasonable and delivery was quick and easy.

The feeder is an amazing product for the price. This is my second purchase. The current Promo coupon makes this product even more amazing. My granddaughters were coming to visit three days from the... See more

It was such a pleasant experience to be able to communicate with someone who wanted to understand the situation and help resolve it. The fact that there was a human touch was a wonderful experience in... See more

The water fountain is so easy to maintain compared to my previous fountains. When ordering replacement filters they are always in stock and arrive within 3-5 days.

Jess & manager out in Texas troubleshooted to attempt to solve our leaking pond filter issue! I have used Fishmate filter for decades & i appreciate the quality therein.

Great customer service; thanks for prompt reply and for being willing to replace our pet feeder under warranty without any hassle at all!

I ordered new filters for our Dog Mate water bowl. The order was shipped quickly and arrived in a box for protection.I highly recommend this company for their service.

I dropped my feeder and broke the door on one compartment. I was so happy to quickly and affordably find a replacement.

They make a great product and when I did have an issue, it was resolved quickly and easily! Great company I will definitely buy again from this company

The customer service team went above and beyond for me! They were able to set me up with a replacement part for something I misplaced, even though I was missing important information! Really appreciat... See more

I have a Cat Mate water fountain that has been doing wonderfully for my four cats for over a year now. Unfortunately a few weeks ago one of them decided to chew through the power cord in the night (... See more

Quick to make things right. No questions asked. I said was broke. They said they were very sorry and a replacement unit on the way. That's the way business should run. Outstanding company with outstan... See more

This cat door works exactly as I expected it to since I already have one installed in a catio.

Fast shipping. No issues. Everything arrived quickly and on time. Exactly what I was expecting.

Great product (cat-mate 3 level water fountain - my cats literally won't drink out of anything else) and very responsive and helpful customer service.

Excellent product, decent price, quickly shipped.

They made getting a replacement so easy. Thank you. We love the cat doors and they work great. we recommend them to all our friend that have cats.

Great customer service with my warranty claim.

Best customer service I would have dreamed of! Quick, knowledgeable, efficient, personable and I forget the beautiful ladies' name!!

The customer service was top notch, got back to me within a day of my email. Very easy to deal with, would recommend purchasing from them. No problem with the product I damaged a part when it got kn... See more

I’ve used Cat Mate products for years, so I was excited to see Closer Pets bringing everything under one name. Their customer service is excellent, and the products are reliable, durable, and thought... See more