Invited
Constellation is always very helpful with me time after time. Whatever I call for always get taking care of. Thanks alot constellation team.
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
The service and rate were very satisfied
Invited
Service is ok I live in a 1st floor apartment my bill goes up and down I’m used to a 50$ electric bill I just recently got a hospital bed so I’m hoping my bill won’t go down I’m on as and a disabled v... See more
Company replied
Invited
Basically been happy with Constellation but wish rates were a little cheaper.
Company replied
Invited
The change in your billing process, made it difficult to determine why my account wouldn’t work. When the young man that I called took over the process, he explained everything to me and the new URL t... See more
Company replied
Verified
Nice people to deal with they contact other carriers to cancel your previous company. Good price on fixed rate for 2 years.
Invited
Everything I call or have any concerns are any kind of doubts Everyone's always willing to help me out to explain things to go above and beyond to make sure that I get the best quality service you al... See more
Invited
For so many years, since I transferred my service to Constellation Energy, I like their energy rate. They have the cheapest rate compared to my previous providers. Their customer care service is very... See more
Invited
I have been with constellation for 15 years. I stay with them because they don’t go up all the time like electric companies do. They’re pretty fair on pricing per kilowatt and when you call to talk to... See more
Invited
A very happy customer! I’ve been with Constellation now for many years. I love that they keep me informed of how many kilowatts I have used on a weekly basis. It gives me an idea of how much energy I... See more
Invited
Because the young man that helped me out was very polite very nice and took his time listen to my concerns and my worries. And towards the end of conversation He was able to help me resolve my situati... See more
Verified
I absolutely love being with Constellation! The customer service is always efficient. The communication is clear and the best part is after an interaction I feel valued as a customer. If you’re not wi... See more
Company replied
Invited
I love Constellation Energy. The customer service reps are very friendly and very helpful. They helped me when I needed it most. I really appreciate each and every one of them who work there. Than... See more
Invited
Easily navigated website. Usage straightforward as well as billing. The only thing that could be improved is the rate.
Company replied
Invited
Service is great, bill arrives in a timely way. There are numerous perks with the service, such as how your ac is functioning.
Invited
No problems so far. I once had to call Constellation and got someone on the phone. being able to speak directly to someone is important.
Invited
I have been with Constellation for sometime now. Customer Service is really good and their rates are very competitive.
Invited
Constellation was an easy company to work with. Price was good too. Needed a longer length at that rate but overall it was a good company.
Verified
Easy to use,great customer service,easy bill payment options
Invited
Great customer service always when I call them been a customer for many years
Verified
Seamless transition! And, hoping the service will be awesome!
Invited
Great and friendly customer service,when you call they are cool and positive attitude,never disappoint
Invited
They have competive rates and live support . Their personnel is understanding and helpful
Invited
The customer service is very good. They have helped me many times.
Invited
I believe that your rates are too high right now. Please explain how you set your rates.
Company replied
Verified
Transition to Constellation could not be easier or smoother
Verified
Great service.
Invited
All great except for increase in costs this year.
Company replied
Verified
Signing up was very easy and I loved the gift card
Invited
These points we earn are just a waste of energy and time.
Company replied
Verified
Easy experience to get gas connected
Invited
Awesome job thank you’ll
Invited
Great service and best rates
Invited
Very helpful and nice
Invited
Customer service person was great salving issue
Invited
Very quick service! Thank you!
Invited
CUSTOMER SERVICE WAS GREAT!
Invited
Your service is excellent
Invited
Great customer service.
Invited
Good customer service
Invited
the bill is fair
Invited
Good communications!
Invited
informative
Invited
This is the best electricity company ever. I'm on a fixed income and I try to keep my usage low. Thanks for letting me know about the working of the air conditioner. That really help, if something... See more
Invited
How fast I received a phone call
Invited
The representative was very helpful and explained how my my issue would be solved quickly! 🙌
Company details
- #8 of 8 best companies in Energy Supplier
- #7 of 7 best companies in Electric Utility Company
- #7 of 8 best companies in Green Energy Supplier
- #4 of 4 best companies in Housing Utility Company
- #1 of 1 best companies in Nuclear Power Company
Serving millions of homes across the U.S.
Written by the company
- Constellation Energy is one of America’s most trusted and experienced energy providers, serving millions of homes across the U.S. As a Fortune 200 company (Nasdaq: CEG) and the nation’s largest producer of clean, carbon-free energy, we’re proud to help families power their homes more reliably and sustainably—with a wide range of electricity and natural gas plans designed for flexibility, value, and peace of mind.
- We offer fixed-rate plans to help you avoid seasonal rate hikes, renewable energy options to reduce your carbon footprint, and easy-to-use tools that let you track your usage and savings. Whether you're new to energy choice or switching providers, Constellation makes the process simple and transparent.
- We’re here to make energy choice simple, rewarding, and built around you. If you’re a current or past customer, we’d love to hear about your experience. Share your review here on Trustpilot and help others make informed energy decisions.
- Learn more at www.constellation.com
Constellation
Why Sign Up with Us
Quick and easy signup process
With easy online enrollment, getting started with Constellation takes just a few minutes.
Get rewarded every month
Customers can take advantage of Constellation Rewards, giving you access to exclusive perks, discounts, and savings just for being a customer.
We make switching easier
In select markets, we’ll even cover your cancellation fee when you make the switch—making it easier and more affordable to choose Constellation with confidence.
Contact info
1310 Point Street, 21231, Baltimore, United States
- 855-465-1244
- constellation.com
Make a Power Move
4.1
Great
64 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Verified
Verified
Verified
Nice people to deal with they contact…
Nice people to deal with they contact other carriers to cancel your previous company. Good price on fixed rate for 2 years.
October 7, 2025
Verified
Signing up was very easy and I loved…
Signing up was very easy and I loved the gift card
October 9, 2025
Verified
Easy to use,great customer service,easy…
Easy to use,great customer service,easy bill payment options
September 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
I absolutely love being with…
I absolutely love being with Constellation! The customer service is always efficient. The communication is clear and the best part is after an interaction I feel valued as a customer. If you’re not with Constellation, I mean what are you waiting on?!😀
October 14, 2025
Reply from Constellation
Hi Nika - We love to hear that! We appreciate you leaving us this feedback and are happy that you're part of the Constellation family. If you ever need help with anything, please reach out to us through our Facebook page at: https://www.facebook.com/ConstellationEnergy/ or through our Contact Us page at: https://www.constellation.com/about-us/contact-us.html. Thank you!
Constellation Was More Expensive
I received a letter saying that I was being signed up for Constellation energy aggregation without my knowledge. After reading the letter which seemed purposefully confusing with the way they presented their prices and wording, I could see that the Constellation price was higher than what I was currently paying for residential electricity. There was a code to go online and complete an Opt-Out form or an option to mail it in. After finding the correct web page I completed the Opt-Out form online. I do worry about people who may have difficulty reading or comprehending this due to age or illness being charged more for their energy needs because they can’t understand the paperwork or the Opt-Out process.
October 24, 2025
Unprompted review
Reply from Constellation
Hello, We appreciate your feedback and apologize for your experience. Your town or city should have sent you a communication letting you know that they elected to participate in the gov agg program and what next steps you needed to take to participate or not. If you did not receive this communication, we suggest reaching out to your local leaders to let them know. Thank you.
Verified
customer service not helpful
customer service not helpful, same "canned" message every time I speak to them.
August 26, 2025
Reply from Constellation
Hello, We are very sorry to hear about your experience with our customer care team. We have sent you an email associated with this review requesting additional information. If you could please respond to that email, we will be happy to share that with our customer care managers. Thank you.
Verified
Verified
No information after signing up
Once i signed up, I never received a welcome package or account number. This happened for 4 different homes that I signed up for service. I had to use the online chat feature to get the account numbers. Also, had a terrible experience with their "identity verification" process.
October 2, 2025
Reply from Constellation
Hi Margaret - We are very sorry to hear about your experience. After speaking with our Customer Care team, they did confirm that their records show that a welcome package was mailed to you by postal mail and a confirmation email was sent to you right after you signed up. We have sent you an email associated with this review. If you could please respond to that, we will have our customer care team look into this further to make sure we have the correct information on file and share your feedback with them. Thank you.
Verified
Have yet to receive account information…
Have yet to receive account information since activation of service
August 24, 2025
Reply from Constellation
Hi Anita, We are sorry to hear you have not received your welcome packet yet. You should have received it when your service started at your address. If it has not started yet, you will receive it when the transfer or switch is complete. You can check your status at: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html. If your enrollment is complete and service has started and you still have not received your welcome packet, please respond to the email we sent you with the requested additional information and our customer care team will reach out to you. Thank you for your feedback.
Verified
Easy transition to Constellation
Transition to Constellation could not be easier or smoother
October 6, 2025
Verified
I’ve had no communication or updates…
I’ve had no communication or updates form your company after signing up. I continue to receive bills from my prior provider at a significantly higher price now that my contact has expired and I still don’t know if you actually set up my account or just lost my order.
August 25, 2025
Reply from Constellation
Hi Roman,
We're very sorry to hear about your recent experience and that you have not heard anything from Constellation after signing up with us.
Based on where you live, it may take up to 2 billing cycles for your request to be processed and approved by your local utility company.
We sent you an email to the address associated with your review requesting additional contact information. If you can please respond to that, we can have our customer care team look into this for you and have a member reach out to you.
Thank you,
Constellation
Invited
Invited
Happy Camper...
For so many years, since I transferred my service to Constellation Energy, I like their energy rate. They have the cheapest rate compared to my previous providers. Their customer care service is very helpful and easy to talk to. They will try their best to solve my concerns or issues.
July 16, 2025
Invited
The customer service is very good
The customer service is very good. They have helped me many times.
July 15, 2025
Invited
Customer Service needs help
I subscribed to a 3 month plan to try your company out. I was disappointed. First, you said my plan date would expire after 2 months instead of 3. I called customer service. The person I spoke to wasn't very intelligent. He couldn't figure out when the end of 3 months would be! Finally, we got that straightened out. Later, I had to call customer service again because the ending date of my contract went back to the 2 month date. Again, customer service had a hard time with math figuring out when 3 months would end. FINALLY, it was straightened out. Other than customer service, the actual electric service and billing were fine;
June 9, 2025
Reply from Constellation
Hi Patty, We are very sorry to hear about your experience. We have sent you an email requesting some additional information. If you can please respond to that, we can forward it onto our Customer Care Managers to look into your issue and have someone reach out. We appreciate your feedback. Thank you.
Invited
I have been with constellation for 15…
I have been with constellation for 15 years. I stay with them because they don’t go up all the time like electric companies do. They’re pretty fair on pricing per kilowatt and when you call to talk to someone at constellation, they have not been rude. They have been kind and help with your problem if you have one or question.
August 4, 2025
Invited
My review
I have been with Constellation for sometime now. Customer Service is really good and their rates are very competitive.
August 4, 2025
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