Culinarycave Reviews 9

TrustScore 4 out of 5

3.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Company details

  1. Appliance Store
  2. Kitchen Supply Store

Written by the company

Culinary Cave was born out of a shared passion for the art of cooking and a desire to create a space where culinary enthusiasts, home chefs, and food lovers alike could find premium-quality kitchen products, expert guidance, and a community that shares their love for all things food.


Contact info

3.8

Great

TrustScore 4 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

I make 3 loaves of sourdough bread once…

I make 3 loaves of sourdough bread once or twice a month, plus making other sourdough pastries, etc. I love that it is large and powerful enough to do all the kneading in the machine with so much flour and I don't have to take the dough out and knead it by hand. I had other great mixers but never this powerful!
I love it!

October 20, 2025
Culinarycave logo

Reply from Culinarycave

Hi Judith,

Thank you so much for the wonderful review! We’re thrilled to hear that your new mixer is handling your sourdough loaves and pastries with power and ease. It’s great to know that it’s strong enough to take on heavy dough so you can skip the manual kneading and enjoy a smoother baking experience.

We truly appreciate you choosing Culinary Cave and are so glad you love your new mixer! If you ever need anything, we’re always here to help.


The Culinary Cave Team

Advertisement
Rated 1 out of 5 stars

I made a purchase on 11/23 in the…

I made a purchase on 11/23 in the evening. Then I changed my mind and canceled my order first thing in the morning of the 11/24. They email me back saying US already picked it up and UPS tracking says different. Says it is still at the facility. Now they are shipping it out and said they are going to charge me 5% to take it back and a restocking fee. Not a good way to do business. And the terms say cancel within 24-48 hours. I was within 12 hours. Be careful ordering from them!!

November 24, 2025
Unprompted review
Culinarycave logo

Reply from Culinarycave

Hi Nikki,

Thank you for your feedback. We understand your concern and we’re sorry for any frustration caused. Upon reviewing your order, it had already been confirmed and processed by the time your cancellation request was received. As outlined in our published Cancellation & Return Policy, orders are typically processed within 24–48 hours, and often sooner. Once processing is complete and the carrier has picked up the package, cancellations may incur applicable fees.

On the same day you requested cancellation, UPS had already picked up the shipment. UPS tracking pages can take several hours to update, which is why the status may have appeared different at the time you checked. Our team provided refund options in accordance with our policy, including details about associated fees.

If you would like further assistance or wish to move forward with any available options, please contact us at support@culinarycave.com
or +1 (888) 800-6897 and we’ll be happy to help.

The Culinary Cave Team

Rated 5 out of 5 stars
Verified

Good product as advertised,

Good product as advertised,
Zero complaints

November 13, 2025
Culinarycave logo

Reply from Culinarycave

Hi Alex,

Thank you for the 5-star review! We’re happy to hear that the product met your expectations. We appreciate your trust in us and are glad you had a great experience.

If you ever need anything in the future, we’re here to help!

The Culinary Cave Team

Rated 5 out of 5 stars
Verified

Competitive price

Competitive price, quick delivery

November 12, 2025
Culinarycave logo

Reply from Culinarycave

Hi Marlan,

Thank you for the great review! We’re glad to hear you enjoyed our competitive pricing and quick delivery. We appreciate you choosing Culinary Cave and are happy to know your experience was a smooth one.

If you need anything else, we’re always here to help!

The Culinary Cave Team

Rated 5 out of 5 stars
Verified
Culinarycave logo

Reply from Culinarycave

Hi Sam,

Thank you for the great review! We’re glad to hear you enjoyed our competitive pricing and quick delivery. We appreciate you choosing Culinary Cave and are happy to know your experience was a smooth one.

If you need anything else, we’re always here to help!

The Culinary Cave Team

Advertisement
Rated 1 out of 5 stars
Verified

Still haven’t received the item or an…

Still haven’t received the item or an update.

November 3, 2025
Culinarycave logo

Reply from Culinarycave

Hi Bryan,

We’re sorry to hear about your experience. As per our records, our team sent you an email with your tracking information last November 3rd and also tried to reach you by phone on November 7th, but were only able to reach your voicemail. We’ve made several efforts to provide updates on your order but haven’t been able to connect with you directly.

Please reach out to us at +1 (888) 800-6897 or email us at support@culinarycave.com and we’ll be happy to assist you right away and ensure your order issue is resolved promptly.

Rated 5 out of 5 stars
Verified

Your product is what I was looking for…

Your product is what I was looking for and is working great. You folks did what you're supposed to do in offering an exceptional product and satisfying this customer. Thank you

November 3, 2025
Culinarycave logo

Reply from Culinarycave

Hi Robert,

Thank you so much for your kind words! We’re thrilled to hear that the product is exactly what you were looking for and that it’s working great for you. It means a lot to know we were able to deliver an exceptional product and a satisfying experience.

We truly appreciate your support, and if you ever need anything, our team is always here to help.

The Culinary Cave Team

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look