Verified
Set up quickly
The litter box arrived quickly. Setup was easy. Everything is going well so far.
October 31, 2025
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Company details
Written by the company
Cumrige is a modern pet brand focused on creating smarter, safer, and easier cat care solutions. We design intelligent self-cleaning litter boxes that combine advanced sensor technology, quiet operation, and effective odor control to make life simpler for cat parents. Trusted by thousands of users, our M Series (M2, M4, and M5) offers reliability, comfort, and convenience for both cats and their owners. With fast U.S. shipping, responsive support, and continuous product innovation, Cumrige is redefining what modern cat care means — helping every family enjoy a cleaner home and a happier cat.
Contact info
5012 Walnut Grove Ave, 91776, San Gabriel, United States
- 6262678490
- jerry@cumrige.com
- cumrige.com
4.2
Great
11 reviews
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Verified
I needed to find the trays for my…
I needed to find the trays for my automatic litter box. Was a bit of a struggle. Found what I needed here and the shipping was so fast. No time to wait, trays showed up super fast.
October 28, 2025
Verified
Excellent product and customer service
Excellent product and customer service. This liter box is a life saver. A multi cat family here with no worries of smell or daily cleaning. App is easy to use and is used remotely while away. Love it and would never go back to traditional.
October 12, 2025
Verified
My Cat Box
Order came in as promised.Unit is amazing. One complaint, when using my credit card and debit card all sorts of red flag alerts came up from my banks.
October 17, 2025
Verified
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Verified
Besides my delivery being a week late…
Besides my delivery being a week late so I suffered manual labor for a bit but they fit perfectly into my cat litter unit. Im happy they came with two.
October 6, 2025
Verified
great replacement
October 5, 2025
Reply from Cumrige
Hi there, Thank you so much for your review! We're happy to hear the replacement worked great for you.
If you ever need any assistance or have questions in the future, feel free to reach out — we’re always here to help!
Thanks again for choosing Cumrige!
— Cumrige Support Team
Company stood behind its warranty
Update (10/27/25): I was able to communicate directly with the company and they gave me several different options to try to fix the problem; none worked which was disappointing. They kept in constant contact with me. They made good on their promise of a 1 year warranty and just sent me the shipping tracking information for a new automatic cat litter box. I am impressed with how they honored their warranty.
**********************
I purchased this self-cleaning cat litter box from Cumrige in April 2025. Everything was going great until the end of August when it stopped working (would not “clean”, only completely dump all of the litter for a full clean and then get stuck open, causing a potential unsafe situation for my cats. I’ve tried everything to troubleshoot the issue, but without success. My biggest issue is there NO customer service/support information listed anywhere on the paperwork. I tried to email via Amazon and it was returned, saying Cumrige was no longer part of their store (despite their product still being sold on Amazon). When I purchased this product I was sent a one year warranty, guaranteeing repair or replacement…great!!! But…how do I reach someone to actually get help? I’ve been dealing with this quandary for almost two months. (PS, I loved the product before it stopped working, but the biggest downside is not being provided access to customer support!!!!). I feel scammed.
August 31, 2025
Unprompted review
Reply from Cumrige
Hi C Frith,
Thank you for sharing your experience, and I’m truly sorry for the frustration this has caused. This is not the experience we want for our customers, and we sincerely apologize for the difficulty in reaching our support team.
Please rest assured that we are here now and ready to help resolve this for you.
You can contact us directly through either of the following ways:
📩 Email: support@cumrige.com
💬 Live Chat on our website: www.cumrige.com
(bottom-right chat icon)
To assist you more efficiently, please send us:
Your Amazon order number
A short video showing the issue
A photo of the silver sticker with the serial number (next to the power port)
Once we receive this information, we’ll verify your warranty and arrange a repair or replacement if needed.
We truly appreciate your patience and your support for our product, and we’d love to make this right and restore your trust in us.
— Cumrige Support Team
Verified
Reply from Cumrige
Hi Aimee,
Thank you so much for your review! We’re glad to hear that the liners were easy to replace.
If you ever need any help or have questions in the future, feel free to reach out — we’re always here to help.
Thanks again for choosing Cumrige!
— Cumrige Support Team
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Auto cleaner feature stopped working
I have a Cumrige cat litter cleaner for over 2 months. The auto cleaner process stopped functioning. No trouble shooting info on how to repair so now I have to push the clean button manually.
October 3, 2025
Unprompted review
Reply from Cumrige
Hi Robert,
Thank you for your feedback! We’re very sorry to hear that your Cumrige self-cleaning litter box isn’t working properly — we completely understand how inconvenient this can be.
Please rest assured that our after-sales team will do everything possible to help you resolve this issue quickly.
To help us identify the cause and provide a repair or replacement solution, could you please send us the following details:
1️⃣ Your order ID
2️⃣ A short video showing the issue
3️⃣ A screenshot of the Tuya App log
Please send this information to our customer service email at support@cumrige.com
.
Once received, our technical team will review it right away and provide clear repair instructions — or arrange a replacement if needed.
Thank you for choosing Cumrige! We’ll make sure your litter box is back to normal as soon as possible.
Verified
Reply from Cumrige
Hi Haygood,
Thank you so much for your kind feedback! We’re glad to hear the product arrived on time and fits properly.
If you ever need any help or have questions in the future, feel free to reach out — we’re always here for you.
Thanks again for choosing Cumrige!
— Cumrige Support Team
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