Derila Pillow Reviews 26,562

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the clearly defined information provided, which helped them make informed decisions. Many consumers highlight the positive user experience during the purchase process. People mention that the product was delivered promptly and well-packaged. Several reviewers report improvements in their sleep quality, such as reduced neck pain, less snoring, and fewer wake-ups during the night. Some users also appreciate the pillow's design, which helps maintain proper head and neck alignment. However, there are mixed opinions regarding the product's quality, delivery service, and the ordering process. Some reviewers found the ordering process confusing due to the numerous add-on offers.

Based on these reviews

Rated 4 out of 5 stars

Shopping was easy, but the constant "wait there's more!" was obnoxious and seemingly shady. Like it's trying to sneak more money out of you workout you realizing how much you actually spent. Also,... See more

Company replied

Rated 4 out of 5 stars

Too many sales pitches after the purchase of the pillow. They could have listed the warranty on the same page as the pillow when purchasing. Just like Walmart or Amazon. As for every type of pillow co... See more

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Rated 4 out of 5 stars

Pillow ordering fine but the next pillowcase screens are too confusing. Don't acknowledge a purchase but just show other pillowcases which makes me think it didn't go through. If I end up with 4 pill... See more

Company replied

Rated 4 out of 5 stars

Information was good. I did feel a bit pressured to buy extra items, after I had already been satisfied that the price for the pillow itself fit by budget. You might want to consider including at lea... See more

Company replied

Rated 5 out of 5 stars
Verified

I suffer from migraines which are exacerbated by occipital neuralgia, arthritis in my neck, and shoulder pain from being a side sleeper. Since using my new pillow my shoulder and neck pain are gone, o... See more

Company replied

Rated 3 out of 5 stars

Pretty straightforward but sounds like I can expect my pillow to have multiple product malfunctions if I refuse the warranty. I have yet to determine whether the initial quality is above the norm.... See more

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Rated 5 out of 5 stars
Verified

I must say I was a bit sceptical, however I found this pillow t9 be absolutely amazing, I woke with no neck pain, no dry mouth, no pain. I’m a convert, no more shoulder pain either, I have Parkinson’s... See more

Company replied

Rated 3 out of 5 stars
Verified

I ordered the pillow in hopes that it would remedy my mouth breathing; however it hasn’t helped so far. Following my purchase I got several emails offering different items, one of which was for mouth... See more

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Rated 2 out of 5 stars

I have really bad obstructive sleep apnea and found it made no difference than a regular priced pillow that you just bunch up where your neck is. I’d even go as far as to say it’s worse since as a sid... See more

Company replied

Rated 5 out of 5 stars
Verified

I was desperate for a solution for chronic sleep apnoea , plus I’ve had neck problems for decades ! I got the pillows promptly delivered a few days ago and started using that night . Not sure about sn... See more

Company replied

Rated 2 out of 5 stars
Verified

1. The pillow is too high in the neck when sleeping faceup, it is more uncomfortable than helpful; I think you could lower a bit the neck part of the pillow. 2. Being sideways, the pillow is also h... See more

Company replied

Rated 3 out of 5 stars

The order process was easy, but in the finishing of paymjent 5 advertisements popped up for differetn covers for the ordered pillows. Ok so far, I ignored them because I want to try the pillow first .... See more

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Rated 5 out of 5 stars
Verified

The glowing reviews from others prompted me to order two of these for me and my husband. What a great experience! After the first night, I woke up pain-free to my usually stiff neck and shoulders.... See more

Company replied

Rated 5 out of 5 stars
Verified

Just ordered another two!!! My partner wanted to “try” my pillow. Unfortunately it is not a boomerang as I never got it back. My daughter had always wanted one and I had already given her the second... See more

Company replied

Rated 3 out of 5 stars
Verified

Your purchase site is NOT user friendly. When you are purchasing pillows, then pops up 1 type of pillowcase, then another, & another, etc. as a purchaser you think the first pillowcase is the only on... See more

Company replied

Rated 2 out of 5 stars

Your system made me order an extra pillow I did not need thinking I did not click correctly on the 2 pillows I was ordering. Finally, I didn't even see the final invoice so I could remove it and the p... See more

Company replied

Rated 5 out of 5 stars
Verified

Timely delivery, well packaged, product as promised. Definitely a better pillow. After several days of use I have noticed tha I have been sleeping better with less middle of the night wake ups. I woul... See more

Company replied

Rated 4 out of 5 stars

Trying to finalize my order and they keep dumping extra items in my way as I'm trying to get through the ordering process. I only ordered one (1) to assess how well it will work for me. Don't need all... See more

Company replied

Rated 4 out of 5 stars

Just wish the cover choices were all on one page so we’re able to make our choices without the “bate and switch” feeling. (e.g., the first offer page was the dust cover, which I added, the second p... See more

Company replied

Rated 3 out of 5 stars

Well, it seems I have ordered two covers for my one pillow….. looking forward to receiving pillow & cover to improve my sleeping. Please can you refund 1x pillow cover .? Thank you

Company replied

Rated 4 out of 5 stars

I'm very anxious to try this pillow as I've just been recovering from having a broken neck. I am confused with the covers though. I ordered 2 of each of the covers. Do they all get put on the pillow a... See more

Company replied

Rated 5 out of 5 stars

The details of the transaction and confirmation of inputs made on the purchase of sale. I felt confidence in the purchase, and this will be my Christmas Gift from God to my hands to my head. I invest... See more

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Rated 4 out of 5 stars

I have sleep apnea problem. It's not always happening to me but when it does, I felt like I was going to die out of breath. Sometimes I woke up and breath furiously because I stopped breathing for a... See more

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Rated 2 out of 5 stars
Verified

Unresolved Issues Pillow is comfortable but it does not solve my snoring. I am still waking g with dry,dry mouth and husband still reports snoring. Very disappointed.

Company replied

Rated 4 out of 5 stars

I love how you didnt give up, since when i tried to order before, it didnt go thru. I specifically wanted my son to try this pillow since he had an accident and has experienced neck pain and headaches... See more

Company replied

Rated 3 out of 5 stars

I wish after I took the offer on the 3rd pillow that I could have had the option to purchase a 3rd hypoallergenic pillow cover too. If you could send me a third one at the special pricing for 3, I... See more

Company replied

Rated 4 out of 5 stars

Easy to navigate. I do not like additional items being offered after the original purchase. Do you want this? I have to find & select No Thanks & then the next offer comes thru. It’s annoying

Company replied

Rated 5 out of 5 stars
Verified

I slept soundly throughout the night. Unusual, as I am often awakened by an aching shoulder. But the new pillow stabilized my neck and shoulder allowing me to enjoy an uninterrupted night of sleep.

Company replied

Rated 5 out of 5 stars

Information clearly defined was a big inspiration for me. I've had this problem for many years and could not find a mask to fit my face properly and that kept me waking up all night so I just suffer t... See more

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Rated 5 out of 5 stars
Verified

The wait for the delivery was worth it. My neck no longer hurts every morning and my husband snores significantly less than he used to. Definitely worth the money. Highly recomend this pillow if y... See more

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Rated 4 out of 5 stars

Ease of payment via PayPal. Do suggest you make the “second pillow” offer at greatly reduced rate before the two cover offers. More logical sequence to encourage buying the covers.

Company replied

Rated 2 out of 5 stars
Verified

takk for levering av bestilt pute, men all reklame og annonsering er for mye for meg; det holder med en gang 😉

Company replied

Rated 4 out of 5 stars

You ask too many questions, don’t ask as many You Don’t have to push for more sales , your product is excellent and speaks for itself , love my pillow, never had I ever slept so well, thankyou

Company replied

Rated 5 out of 5 stars
Verified

This pillow is really soft & comfortable & I have not had to rub my partner’s sore neck several times a day since they arrived - love them 💗

Company replied

Rated 4 out of 5 stars

Simple to order, great sale/discount, good explanations of product. Upon purchase, too many extra add-on offers that I wasn’t interested in.

Company replied

Rated 4 out of 5 stars

The website was great, however I did not like the check out experience. All the extra items should be in a store on the website not at the end when you have made your decision to order.

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Rated 4 out of 5 stars

Picking and checking out were fine - it was all the offers after checking out that were a bit annoying. High hope this pillow my husband will actually like.

Company replied

Rated 2 out of 5 stars
Verified

Pillow for me was overated. I had it turned the right way and positioned correctly, but it kept slipping out from under my head and causing me to wake with a stiff neck. It was very comfortable when... See more

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Rated 5 out of 5 stars

Learning as I shopped helped me reduce the fear that I might be taken advantage. I will discover after using the Derila pillow whether it has been a true learning experience.

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with my purchase. Product lives up to its marketing. My passage ways are open more due to the ergonomic design. I have better nights sleeping now more than ever.

Company replied

Rated 5 out of 5 stars
Verified

This pillow has been a game changer for me! It took me several nights to get used to the pillow, but the last few nights I have not woke up during the night! That's a big deal for me! I have sleep... See more

Company replied

Rated 4 out of 5 stars
Verified

The order arrived well packed and quite soon after the order. One of the three of us likes the cushion, the other two found it rather dense and not so comfortable.

Company replied

Rated 2 out of 5 stars
Verified

I received your product and after 4 night I have the worst sore neck on the left side. I must have slept on the pillow wrong. I will continue using the pillow after this neck pain subsides. Hopefu... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivered within estimated time direct to my front door. A great product -as my wife says my snoring has decreased already.

Company replied

Rated 4 out of 5 stars

It wouldn't accept my address without an apartment no, which I haven't got, so I put in a "1", which took a while to sort!

Company replied

Rated 5 out of 5 stars
Verified

Everything ran well. I like the pillow because it keeps my neck and head in the correct position. That usually leads to better sleep.

Company replied

Rated 5 out of 5 stars
Verified

Its nice that even when you roll over your head stays in right position due to the design of the pillow.

Company replied

Rated 5 out of 5 stars

This pillow helps my snorer-husband with sleep apnea to have restful, undisturbed sleep. Thanks!!!

Company replied

Rated 4 out of 5 stars

So far so good - have a refund coming but am ordering two new pillows with covers

Company replied

Rated 3 out of 5 stars
Verified

Disappointed when receiving what I thought was a “standard” size pillow to receive 2/3 of the size of a regular pillow. My husband used his pillow for a few nights and felt it made his neck ache. The... See more

Company replied

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Company details

  1. #29 of 40 best companies in Bedroom Furniture Store
  2. #4 of 4 best companies in Household Goods Wholesaler

About Derila Pillow

Written by the company

EXPERIENCE TRULY LUXURIOUS AND RESTFUL SLEEP

Whether it's neck and back pain in the morning, snoring, or just poor quality sleep, Derila is the bedroom upgrade that helped thousands reclaim and uplift their night time rest. Derila is designed to adapt to your body’s natural shape, offering the perfect support for a deep, restful sleep.

Derila’s ergonomic design adapts to your body for personalized comfort, providing restful sleep. With advanced memory foam, it contours to your neck and spine, promoting proper alignment and reducing pressure points. No matter your sleep position, Derila ensures optimal support, helping you wake up refreshed.


Great For All Sleeping Positions

Neck & Head Alignment

Helps With Snoring

CertiPUR Certified Memory
Foam Tech


DESIGNED FOR UNINTERRUPTED SLEEP

Tired of rolling from side to side on that old shattered pillow the whole night? Exhausted from a stiff neck that keeps you awake till sunrise? Derila helps your body relax, brings unmatched comfort and peaceful sleep that lasts the whole night.


ONE OF A KIND

Derila is the culmination of years of development to create one of the most technically advanced ergonomic memory foam pillows on the market. However, all masterpieces have their cheap imitations. Get the genuine Derila Pillow on their official website.

GET THE ORIGINAL DERILA HERE

Useful Links

Shop Derila Now Track Your Order FAQ Contact Us

Contact info

4.0

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars

Experiencing is believing

The website was easy to navigate, but I would have liked a running total of the price of my purchases. Clear explanations of the benefits of the pillow, but experiencing is believing!

December 9, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Thank you for your review and feedback, Denise. We're glad to hear that you found our website easy to navigate and that the explanations of the benefits of our pillow were clear. We appreciate your suggestion regarding a running total of the price during the purchasing process, and we'll take it into consideration for future improvements. Experiencing the benefits of our product is indeed the key, and we hope you'll find it as beneficial as many of our other customers do. If you have any other questions or concerns, please feel free to reach out to our customer service team at https://support.derila.com

Derila Support Team

Rated 4 out of 5 stars

IT WOULD HVE BEEN BETTER

IT WOULD HVE BEEN BETTER, TOO MANY OFFERS AFTER YOU GIVEN YOUR CHHARGE CARD, I DON'T LIKE THAT

December 9, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Thank you for your feedback, Pamela. We apologize for any inconvenience caused by the additional offers after providing your charge card. We appreciate your input and will consider it as we strive to improve our customer experience. For any further assistance, please contact our customer service team at https://support.derila.com.

Derila Support Team

Rated 2 out of 5 stars
Verified

My order kept on going smooth and…

My order kept on going smooth and quick, thank you, but I`m not satisfyed by the item; the pillow, it`s too hard.

December 6, 2025
Derila Pillow logo

Reply from Derila Pillow

Hello Mervi,

Thank you for sharing your feedback with us. We apologize that the pillow did not meet your expectations. Your review on Trustpilot has been noted, and we are committed to addressing your concerns. For any further resolution or assistance, please feel free to contact our customer service team at https://support.derila.com.

We appreciate your patience and understanding.

Best regards,
Derila Support Team

Rated 5 out of 5 stars

Website is very easy to navigate

Website is very easy to navigate

December 9, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Crystal,

Thank you for your wonderful review! We're thrilled to hear that you found our website easy to navigate. We appreciate your feedback and are always striving to make our customer experience as smooth as possible.

If you have any further comments or questions, please feel free to reach out to our customer service team at https://support.derila.com.

Best regards,

Derila Support Team

Rated 4 out of 5 stars

Easy understanding

No problems understanding

December 9, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Pamela,

Thank you for your feedback and for leaving a 4-star review. We appreciate your understanding and are glad to hear that you have not encountered any problems. If you need any assistance in the future, please do not hesitate to reach out to our customer service team at https://support.derila.com

Thank you for your support.

Derila Support Team

Rated 5 out of 5 stars
Verified

hi question

hi
I havent actually tried the pillows yet as I need to order pillow covers for them please
can you email about them please

November 27, 2025
Derila Pillow logo

Reply from Derila Pillow

Hello Mandy,

Thank you for your feedback. We understand that you need pillow covers for your pillows. To ensure you receive assistance with your inquiry, please contact our customer service team at https://support.derila.com. They will be happy to assist you further.

Thank you for your understanding.

Derila Support Team

Rated 4 out of 5 stars

Ease of ordering

Ease of ordering

December 9, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Thank you for your review, JuliaH Hunt. We're happy to hear that you found the ordering process easy. If you have any questions or need further assistance, please feel free to reach out to our customer service team at https://support.derila.com.

Kind regards,
Derila Support Team

Rated 4 out of 5 stars

Gives me peace of mind

Direct and to the point...I'm ready to get some sleep! GN

December 9, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello John,

Thank you for taking the time to leave a review. We're glad to hear you're ready to get some sleep with your Derila product. If there are any concerns or issues you'd like to address, our customer service team is available to assist you. Please don't hesitate to reach out to us at https://support.derila.com for further support.

Thank you for your feedback.

Derila Support Team

Rated 4 out of 5 stars

I think the review should be given…

I think the review should be given after using it for a month

December 9, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Sharmila,

Thank you for leaving a review. We understand your suggestion about reviewing the product after a month of use. If you have any further feedback or concerns during your experience with our product, please feel free to reach out to our customer service team for assistance.

https://support.derila.com

Thank you for your support.

Derila Support Team

Rated 5 out of 5 stars

EASY PEASY Purchase

This transaction was very easy to do. My neck wait to get my new pillow.

December 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Reema,

Thank you for awarding us a 5-star review! We're delighted to hear that your transaction went smoothly. We hope you love your new pillow and it provides you with the comfort you're expecting. If you have any questions or require assistance, please don't hesitate to reach out to our customer service team.

https://support.derila.com

Warm regards,
Derila Support Team

Rated 5 out of 5 stars

Site was easy to navigate

Site was easy to navigate. Can't wait to receive our pillows.

December 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Heather,

Thank you for your 5-star review! We're thrilled to hear that you found our site easy to navigate. We hope you love your pillows once they arrive.

If you have any questions or need further assistance, feel free to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Derila Support Team

Rated 4 out of 5 stars

I don’t care for all the add ons

December 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Our sincerest apologies for the inconvenience caused by this issue. We’ll be sure to keep an eye on this case to resolve it as soon as possible. If you have further questions or need assistance, please contact our customer service team at https://support.derila.com.

Derila Support Team

Rated 3 out of 5 stars

I only wanted one pillow and got…

I only wanted one pillow and got charged for two and there was no way to change my order.

December 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Our sincerest apologies for the inconvenience caused by this issue. We’ll be sure to keep an eye on this case to resolve it as soon as possible. For further assistance, please reach out to our customer service team at https://support.derila.com

Derila Support Team

Rated 5 out of 5 stars

Easy

The product was well described and the process was Easy.

December 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Esteban Rodriguez,

Thank you for your positive feedback and for taking the time to leave a review. We're delighted to hear that you found our product descriptions clear and the purchasing process easy to navigate. Your satisfaction is our priority, and we're pleased that we've met your expectations.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Derila Support Team

Rated 5 out of 5 stars

Made it simple

Made it simple

December 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Randy,

Thank you for your positive feedback. We're thrilled to hear that your experience was simple and straightforward. Your satisfaction is our top priority, and we're glad we could meet your expectations.

If you have any more comments or questions, feel free to reach out to our customer service team at https://support.derila.com

Thank you for choosing Derila.

Derila Support Team

Rated 5 out of 5 stars

Easy to order

I need to use the pillow but if it's like your ordering it's got to be awesome.

December 7, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Jerilyn,

Thank you for leaving such a positive review. We're delighted to hear your enthusiasm about our ordering process. We're confident that you'll find the Derila pillow just as awesome, and we're excited for you to experience it.

If you have any questions or need assistance, feel free to reach out to our customer service team.

https://support.derila.com

Thank you for choosing Derila.

Derila Support Team

Rated 5 out of 5 stars

easy to order

December 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello John,

Thank you for leaving a review. We're glad to hear that you found the ordering process easy. If you have any further feedback or need assistance, please feel free to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Derila Support Team

Rated 5 out of 5 stars

Easy ordering

December 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Victoria,

Thank you for your positive feedback! We're thrilled to hear that you found the ordering process easy. If you have any further questions or need assistance, feel free to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Derila Support Team

Rated 2 out of 5 stars
Verified

I tried two nights in a row to sleep on…

I tried two nights in a row to sleep on this pillow and found it to be uncomfortable. I’m a side sleeper and just couldn’t get through the night without going back to my old pillow.

November 28, 2025
Derila Pillow logo

Reply from Derila Pillow

Hello Jon,

Thank you for sharing your feedback. We're truly sorry to hear that you found the pillow uncomfortable, especially as a side sleeper. Your experience is important to us, and we've noted your review on Trustpilot. To address your concerns, please reach out to our customer service team at https://support.derila.com for assistance. We appreciate your patience and understanding. Wishing you a pleasant day ahead!

Best regards,
Derila Support Team

Rated 4 out of 5 stars

Great experience

Fast and easy

December 8, 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Kirk,

Thank you for your positive feedback. We're glad to hear that you found the experience fast and easy. If you ever have any questions or need further assistance, please feel free to reach out to our customer service team at https://support.derila.com.

Thank you for choosing Derila.

Derila Support Team

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