This is hands down my favourite gym appearel brand. Not only is the quality of the items amazing, their customer service is like anything i've ever experienced. I've been in contact with customer care... See more
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Apparel for the defiant! We are the individuals who don't believe in comparison. Free to DFYNE ourselves. Let no body DFYNE us.
Contact info
2 Ellismuir Way, G71 5PW, Uddingston, United Kingdom
- support@dfyne.com
- dfyne.com
Replied to 39% of negative reviews
Typically replies within 48 hours
Debbie was very helpful and got back to…
Debbie was very helpful and got back to be very fast sorting the issue.
DFYNE Stands Behind Their Products
I recently ordered two pairs of Impact leggings from DFYNE and was so excited for them to arrive. Unfortunately, both pairs came with peeling logos on the back. I reached out to customer service, and Debbie assisted me. She was helpful and prompt throughout the whole process. She responded to me 2 days after I submitted the ticket, apologized for the inconvenience, and passed the photos along to their design team. Since the colours of the leggings I ordered were out of stock, she arranged an e-gift card for the full value of both pairs and made sure it was sent to me right away. Her communication was friendly, clear, and genuinely helpful. Despite the issue with my order, Debbie’s excellent support turned the experience around, and I really appreciate how well DFYNE handled everything.
Debbie was excellent at assisting me…
Debbie was excellent at assisting me with one of my issues, got it sorted almost asap. Very happy customer
I didn’t receive my order
I placed an order on Saturday, 29th of November, and today is the 8th of December — I still haven’t received anything. The status has been stuck at the same step, “order ready,” the entire time.
On the 4th of December, I received a message saying: “While we aim to deliver orders within 1–3 working days.”
However, nothing has been delivered since then.
This is actually my first and last order with DFYNE.
I am really disappointed.
Louise was great- she really helped me…
Louise was great- she really helped me and was kind and polite. Goes a really long way, thank you!
Client service is amazing
Client service is amazing. Adele helped me with my issue and got me a new pair of leggings!
My leggings with a few months riped on…
My leggings with a few months riped on the scrunch. Sent an email to dfyne, the support was fast and very nice. They gave me the choice to send me new leggings or an E gift card. Very happy with the support!
The customer support team is A1
The customer support team is A1! i needed some assistance and they helped me out greatly and i can’t thank Khloe enough:) I love the the clothes and they are always so professional !💕
Great service especially when…
Great service especially when contacting the customer service team
Katie was very good with dealing with…
Katie was very good with dealing with my issue. Quick response and quick solution. Thank you!
Amy m was amazing
Amy m was amazing. She went above and beyond to help me out with a quality issue with my order and was quick to respond! It made me love dfyne even more.
Amazing customer service
Amazing customer service! They aswered so fast, and were super nice and helpful! Absolutely amazing!
We had a faulty item
We had a faulty item, but the interaction and helpfullness was great, I would highly recomment this company.
Katie did a great job assisting me…
Katie did a great job assisting me through a garment quality issue. She was kind and helpful. This was a great experience.
nicole was super helpful with my issue…
nicole was super helpful with my issue of my impact shorts ripping, great service. thanks nicole! xx
My go to gym wear brand
My go to gym wear brand, I will not wear anything else! The way everything fits makes me feel so confident and I will never stop buying from here
custom service from Anes
Thank You Ames for kindly custom service experiment at Dfyne
it was easy and quick to do business with you, thanks for that! I am pleased.
Amazing brand for quality and customer care
This is hands down my favourite gym appearel brand. Not only is the quality of the items amazing, their customer service is like anything i've ever experienced. I've been in contact with customer care a few times and they always provide assistance that exceeds my expectations. I want to give a special shout out to Ames, thank you so much for your help. With that being said, I am really excited for future releases (coming from a Dfyne addict)
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Amazing customer service!
I just want to say that DFYNE’s customer service is absolutely amazing. I was supported throughout my entire request by Dan, who showed outstanding professionalism and kindness. He fully understood my issue, answered all my questions, and found a quick and effective solution.
The logo on my shorts started to slightly come off because I wear them all the time, and DFYNE immediately offered a solution (either a gift card or a replacement). Honestly, this is truly exceptional and something you rarely find with other sports brands.
I am extremely happy with DFYNE’s service and I now have complete confidence in my future purchases. I highly recommend this brand and definitely advise buying genuine DFYNE products, the quality and the customer service are unbeatable!
Thank you again to the whole team, and especially to Dan!
Although I had a minor issue with my…
Although I had a minor issue with my purchase Katie was so understanding and extremely helpful and really cooperative and really helped me sort out this issue out she took such great care of me so a huge thanks to Katie !!
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