DoYouSpain.com Reviews 108,238

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly website, highlighting the ease with which they can navigate and complete their bookings. People also emphasize the straightforwardness of the booking process. Consumers are satisfied with the prices, often describing them as competitive and better than those found elsewhere. However, some reviewers express concerns regarding potential extra charges and the clarity of the terms and conditions. The opinions on price, booking process, service and website are mixed, with no clear consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars
Invited

I didn't see anything that covered Full insurance. My last experience with Weeego was not great and expensive insurance wise. Great price. Nice firm to deal with. But insurance was expensive and uncl... See more

Company replied

Rated 4 out of 5 stars
Invited

I use this site to book my Spanish care hire, always good prices. Only problem is, I can never find where to enter my Flight No - this worries me as my brothers flight was once delayed for 2 hours,... See more

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Rated 4 out of 5 stars
Invited

Easy to use, very helpful personnel at the check-in desk. The only little blip was that the email directed me to bus stop E06/07 to meet the shuttle bus - this was the wrong stop but a very helpful la... See more

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Rated 4 out of 5 stars
Invited

I have booked and paid a deposit received a receipt PRE 194619124 but not had any confirmation of the car the car provider think it is Malaga Car .can you help

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Rated 5 out of 5 stars
Invited

We have used them in past and find the prices are consistently cheaper. It is important to do your own check on the rental companies as cheaper isn’t always better. Some have ltd mileage, hidden charg... See more

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Rated 5 out of 5 stars
Invited

This was easy to use, far cheaper than searching through lots of sites. We got a real bargain on Fuerteventura, but going back to the same company on Lanzarote directly didn’t give us the same result,... See more

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Rated 5 out of 5 stars
Invited

Always a good price and has easy cancellation options to make changes to your reservation dates. One comment though: the website could be designed better to be able to save our preferences and not h... See more

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Rated 5 out of 5 stars
Invited

After we booked car twice by mistake we spoke with customer service and they cancelled one of the booking the next day. Customer service agent was very helpful,mica and polite.

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Rated 3 out of 5 stars

Easy to use website and cheap prices but beware of the small print and extra charges. My car hire with GOLDCAR Fuerteventura cost me double what I paid Do you Spain. I refuelled the car and had no dam... See more

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Rated 5 out of 5 stars
Invited

Easy used many times. Don't forget make fuel policy Full-Full and take their insurance. Check you have 2k on your credit card allowance to cover deposit (made that mistake before when my availability... See more

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Rated 5 out of 5 stars
Invited

We used to use DoYouSpain, before we bought a car in Spain ( over 6 years ago ). Since selling the car, we have gone back to renting cars. I shopped around, but after having nothing but positive ex... See more

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Rated 3 out of 5 stars
Invited

It was quick and easy. However, the Platinum insurance I took out does not look like complete cover in that I have to take photos of any damage when collecting the car. For this reason I should like... See more

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Rated 2 out of 5 stars

The "fuel policy" (full/full or full/empty) is suposed to be chosen by each client before going to a process of booking a car. however nothing on the site indicates clearly this choice must be done... See more

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Rated 3 out of 5 stars
Invited

Generally very good and easy to use website. Prices excellent but one major problem is long hires. Once you go beyond 30days the prices go crazy…..I’m guessing full insurance gets added in automati... See more

Company replied

Rated 5 out of 5 stars
Invited

I have just booked a car now for the third time. Booking process is easy, a voucher will be sent and the local rental car company accepted it without problems. The price is excellent - only the car sh... See more

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Rated 3 out of 5 stars
Invited

Fairly smooth booking process but I was asked to agree to terms and conditions without any obvious place to read them. Also after purchasing full insurance I am still being asked for 1400 deposit.

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Rated 2 out of 5 stars
Invited

The Ts & Cs were very difficult to find when I booked so unfortunately I hadn't read them. Once I had booked I found that there were significant extra charges I hadn't been aware of. Very expensive... See more

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Rated 2 out of 5 stars
Invited

I tried to book a KA your cheapest car and my payment was refused many times. I received an email saying I had booked the car but needed to pay for it. My attempts were refused. Eventually I tried a m... See more

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Rated 5 out of 5 stars
Invited

That's a great website, easy to navigate, easy to deal with booking, cancelation and they charge you nothing to cancel in advance. I had good experience booking here and highly recommend to others.

Company replied

Rated 5 out of 5 stars
Invited

Always find the cheapest deals with do you Spain, quick confirmation and excellent collection details I particularly like the no excess option on filter. Bumps the price a little but worry free and... See more

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Rated 5 out of 5 stars
Invited

So easy to choose and book with lots of options on-site or pick up off-site. Looking forward to picking up the car and exploring the island of tenerife with my sisters

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Rated 5 out of 5 stars
Invited

Have used Do You Spain for the past few years and can confirm it's been the best decision we have made in regards to securing all our hire car needs.

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Rated 3 out of 5 stars
Invited

The upload photo of licence and passport froze ...so unsure if they were received, and if not where did they go.I am uncomfortable uploading such sensitive documents and a confirmation of their arriv... See more

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Rated 5 out of 5 stars
Invited

Excellent prices, very good service, and everything went smoothly from start to finish.look no further recommended!

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Rated 5 out of 5 stars
Invited

Great deal on a "black Friday" price. Very easy to reserve a car for Summer with free cancellation, airport pickup. Loads of choice this early.

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Rated 2 out of 5 stars
Invited

The awful process of trying to upload license and ID information with the Goldcar Key pick up service. Very frustrating and it simply doesn’t work after multiple attempts.

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Rated 5 out of 5 stars
Invited

We have used do you Spain several times and all has gone very well , and normally so much cheaper than most companies

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Rated 2 out of 5 stars
Invited

I would like to talk or to update my insurance because I don’t have €1400 deposit, but I don’t know how to do it

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Rated 5 out of 5 stars
Invited

Good simple booking process. The reviews for the rental company are worrying because they are so bad but we will wait and see.

Company replied

Rated 2 out of 5 stars
Invited

Love Do you Spain, however, I wasnt aware of a service charge by Thrifty upon returning the car full of fuel and no damage

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Rated 3 out of 5 stars
Invited

There is difference in the amount charged in the voucher and the actual amount charged to my credit card. My card was charged 71 euro, while the voucher shows 40 euro. Maybe I will cancel the reserva... See more

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Rated 5 out of 5 stars
Invited

Booking online was easy, will see how it is when i get to my destination to pick up the car.

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Rated 5 out of 5 stars
Invited

Clear, easy, efficient with wide choices of options. Possible improvement: negotiate better Tarif on long term rentals between 1 and 3 months

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Rated 5 out of 5 stars
Invited

Always use do you spain they have never let me down in 15 years always perfect and the most competitive prices

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Rated 5 out of 5 stars
Invited

Really easy to book, though I forgot to take advantage of my new customer discount :-(

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Rated 5 out of 5 stars
Invited

Very straightforward to do research and book car hire. Price was generally better than I found elsewhere too!!

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Rated 5 out of 5 stars
Invited

Great service and an amazing price we have used them numerous times and can't be beat

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Rated 5 out of 5 stars
Invited

Seemed fairly straight forward.booking was quick and details were sent immediately.

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Rated 5 out of 5 stars
Invited

Extremely easy booking process. Almost seems too good to be true. 😆 I'll come back and review after my trip

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Rated 4 out of 5 stars
Invited

All went smoothly with booking, it said you were on site at airport and it's not the case. I will need to phone on arrival to arrange pick up. A WhatsApp no. Would be good to have, rather than a spani... See more

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Rated 5 out of 5 stars
Invited

Excellent car at a really good price, especially at a busy time.

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Rated 5 out of 5 stars
Invited

The booking system has greatly improved. This was a simple transaction and I received my voucher immediately

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Rated 4 out of 5 stars
Invited

Easy to block etc but don't have details of t pick up from airport etc ?

Company replied

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Company details

  1. Car Rental Agency

Written by the company

⚡We search every car rental company in Spain for the best rate, and save you money - Guaranteed! ⚡Alquiler de coches y furgonetas en España. Comparamos todos los precios para conseguirte la mejor oferta. Nosotros buscamos y tú ahorras dinero. ¡Garantizado!

Lowest Prices - 5⭐ Service

Written by the company

📅 Free Cancellations
Free Cancellation Offers giving you total flexibility. Free modifications on most bookings.
⛽ Full/Full Fuel Policy
Choose the fuel policy you prefer. Collect full and return full so you only pay for the fuel you use.
✈ On-Airport
Car hire companies at the airport to make collection of your car quicker and easier.
🎛 Unlimited Mileage
Unlimited mileage offers for greater freedom.

DoYouSpain.com

5⭐ Customer Service

5⭐ Customer Service
👥 Friendly staff who speak your language. 🏃🏽 We look after you all the way - from before you book to after you've returned the car. 👍🏽7.5 Million Customers

Contact info

3.9

Great

TrustScore 4 out of 5

108K reviews

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Replied to 57% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Invited

Very simple booking process

Very simple booking process. Excellent prices, which included the premium insurance option. Payment went through quickly, as opposed to another/ similar company which failed at this point. If the vehicle is awaiting our arrival in Tenerife, and as described, we will be very happy indeed.

December 9, 2025
Rated 1 out of 5 stars

I did not receive the car I booked

I did not receive the car I booked. The staff refused to give it to me because I didn’t have the original licence, even though I provided a copy and an official police-certified document proving my licence is valid. Later they tried to justify it by claiming my licence “is not an EU licence,” which is false. Very poor service and unprofessional customer support. Not recommended.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Experience

Horrible Experience — They Stole My Money and Acted Illegally

When I went to the rental car agency to pick up my vehicle, they claimed that my driving license wasn’t authorized. This was completely false. I had already completed the renewal process and had a doctor’s certification that legally allowed me to drive until the new plastic card arrived. So, I was authorized to drive — the problem was their miscommunication and lack of knowledge.

I was in a hurry, but I still did everything possible to resolve the situation. I called the institution, the offices, and even the Motorizzazione Civile, who all confirmed that my documents were fully valid by law. Despite this, the agency still refused to give me the car.

Because of their incompetence, I had to book another car with a different agency — and they accepted my documents immediately.

At the same time, the original agency told me they would refund me. But surprise: the money was taken from my account anyway.

When I called the rental company, they told me to contact DoYouSpain to get my refund. I called them, and the customer service girl was extremely rude. She told me I wouldn’t get a refund because I didn’t show the plastic license — even after I explained that the renewal paper is valid and the agency itself had confirmed this. There was simply no way to reason with her.

This is not about the money — it’s about the injustice. Every country has its own rules regarding driving-license renewal procedures, and customer support should know this. Instead, I faced incompetence, disrespect, and a complete lack of professionalism.

I am speechless. The entire experience was unacceptable, and I will never rent a car with them again.
Totally disgusted. :(

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

This is basically a scam scem

This is basically a scam scem. You be advertising cheap rentals, instead you pay just an unnecessary commission to book a car with a indipendent dealer. Once you arrive at the car rental dealership you will have to pay their full price. Additionally please avoid as hell their platinum insurance

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

You will lose your money, runaway!!

Avoid at all cost, they are a scam. 
Evítalos a toda costa, son una estafa.
À éviter à tout prix, c’est une arnaque.
务必避开,他们就是骗局。

تجنبهم مهما كلّف الأمر، فهم عملية احتيال
They will steal your money, any chance they get.
Even if the car rental company refunds the reservation, they will end up, keeping all the money for themselves and tell you it’s not there problem.

How they are an operational business is mind blowing.

August 27, 2025
Unprompted review

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