Drive Caramel Reviews 185

Working with Alex Nelson was pleasant and professional. He responded quickly and effectively at every point during the transaction. Unfortunately the transportation partner, Runbuggy, totally dropped... See more

The process for the vehicle began June 6, 2025. The stuff from cars.com and Carmel were excellent and kept me up-to date on what had transpired, and what the next step would be. so I was satisfied w... See more

Interactions with staff was positive and helpful. I had to hunt for a contact number when I had a question about shipping & payment. Would've liked to have that on my dashboard somewhere.

Overall an excellent experience using the eBay Motors Caramel service. Would have given a five star review but for a few little cracks in their service, user interface could be designed better and p... See more

Sold a car through eBay and buyer opted to use Caramel (first time for me). Alex was very easy to work with and answered the phone promptly whenever I had questions. Very helpful and efficient to deal... See more

My overall experience using Secure Purchase on eBay Motors was smooth and straightforward. Alex Nelson’s communication was clear, the steps were easy to follow, and the process felt secure from start... See more

I only used the basic services from Ebay, but Drive Caramel wiped away any concerns I had about doing a car transaction on Ebay. From the moment I placed the bid, to the time I picked up the vehicle,... See more

I'm a retail used car dealer using Carmel through eBay's Secure Purchase program. This was our first transaction with them, so the process was entirely unfamiliar and I was honestly hesitant about... See more

I was nervous purchasing a vehicle through Ebay but their Secure Purchase using Caramel made the process reassuring and simple. Stephanie helped me throughout the whole process and was extremely help... See more

Really great experience. Was skeptical at first, however, Alex with eBay, and the whole process with Caramel turned out really well. I'm happy with my purchase and would do it again.

I can enthusiastically recommend Caramel based on a transaction with many moving pieces. Out of state paper work, time line issues and multiple wire transfers and a bank payoff. They were easy t... See more

10/10 stars-honestly. Strong and responsive communication, very straightforward and transparent regarding costs, thorough and exacting with paperwork and scheduling. From the moment the auction ended... See more

Today, I spoke with Taylor and I found her extremely polite on the phone. She answered all my questions and I was not rushed off the phone. Sometimes you call other places and you feel like you ar... See more

My Caramel experience is not over yet, but my customer support rep (Taylor) was very responsive, understood the issue that was holding up the process through eBay and quickly contacted other parties t... See more

A Clear and Efficient Process. Caramel took the fear and confusion out of privately selling our car to a complete stranger. Support was always reachable and responsive, communication was great, and pa... See more

Alex was a great help and I was able to speak with him when I had questions regarding the sale of my car. I'm not sure about the rest of the Carmel employees. It was over one month between the time... See more

Caramel has helped our dealership tremendously!! With an easy to use platform, and great help from their team, we have found a way to get traditional type financing to our dealership without having to... See more

Dealing with Alex was great, he kept me informed and explained how the secure purchase worked. My first time using this system, but you can believe I will use this service again. Thank you

I appreciate the fact that Drive Caramel has some requirements for a car to get smoged in California. The owner of the car did not have or removed important badging that could a have failed the car on... See more

My buyer and I used Caramel Driver Services secure online checkout to complete our used car sales transaction. They have an ingenious, integrated use of technology that streamlines the title trans... See more

The total experience with BaT auction has been great and exciting so far. Specially when I had to contact BaT and Caramel customer service. In Caramel everyone has been kind and polite, I talked t... See more

Quick and Easy transaction. Very fast response time on questions. Megan has held my hand through the whole experience. Also, loved having a 3rd party involved with the transaction due to this bei... See more

First time auction buyer. Your process made it very easy to complete the purchase. I did need to contact support with some questions and I was very happy with the positive attitude and knowledge of... See more

A fantastic experience! The agent (T) knew everything the moment I talked to them, and they pulled up everything needed without issue! It was quite honestly like some sort of movie, because if... See more

Very smooth transaction, Alex nelson walked me through everything very satisfied. We'll do business again A+

Caramel was excellent. I wanted to pick up my car before the long Labor day weekend 2025, and i was out of country. They were great (as was the car seller!). Caramel answered the phone or got back to... See more

In general, the process of selling my vehicle was made easy and all the steps were clear, leading to minimal confusion between me and the buyer. Of course, purchasing a car online is still a very com... See more

Taylor was very professional, patient and knowledgeable. She exhibited what is a rarity in most businesses today........Genuine,Caring Customer Service ; She is truly an asset to your company 👍

The very nice representative who helped me out was able to get my identity confirmed very quickly after working on it all day long.

Great overall experience! Jessica and other members of the team were always there to answer the phone and work through questions and problems.

Alex was great, Caramel worked fine and made me feel at ease buying a car online.

Riley made the whole process from start to finish extremely well and answered all my questions!

Taylor did a great job. Super helpful along the way. She eased my concerns and made sure that everything was squared away!

Excellent service. I was followed up with and guided through selling my car.

Very convenient and easy transaction. Takes all the risk out of the sale.

Outstanding customer service with relentless effort to solve my issue. Thank you.

Great service, thanks

I sold my vehicle on Bring a Trailer, and the buyer chose to use Drive Caramel. The process may have delayed payment by a day or so, but it definitely made me feel much more secure about the entire tr... See more

Anna has been very attentive and personable. She took the time to explain, in detail the process and time frames for each part of the transaction.

I used Caramel for the first time to purchase my 1966 Volvo from Bring a Trailer, and they made the whole process incredibly easy. Was I a babe in the woods? Absolutely. But Peter was there for me t... See more

Colyn is our representative and he is truly amazing. He is very responsive and knowledgeable and quick to inform us of what is happening next and what to expect. We have closed several deals wit... See more

Working with Riley from Caramel has been a total game-changer. As a new dealer, the amount of paperwork and logistics can be overwhelming—but Riley took all of that off my plate. He walked me through... See more

Anthony has made my experience with Caramel Great! As a small dealer, it’s difficult to offer good financing for customers to not only help them, but also help me put deals together. I’m very thankful... See more

I was unsure about such a large financial transaction with a third party company that would supposedly handle everything including registration and plates eliminating my need to go to the DMV. Honestl... See more

Stephany made our transaction very smooth and legit — she’s the best! What I really liked about her is that she was always on point with communication. Even though it was my first time registering as... See more

We've been using Caramel for a few years now and they've been great! They've helped us close several deals we wouldn’t have been able to make otherwise. Their process is user-friendly and easy to navi... See more

Bought a ‘21 Crosstrek from DriveCaramel last month. Price was fair, no haggle nonsense. Car arrived looking great - one small ding they hadn’t caught, but they cut me a check same day for the fix. Th... See more