Driveway Reviews 4,149

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the service and the user experience provided by the company. Consumers highlight the professionalism and helpfulness of the staff, with many praising their patience and dedication. People also appreciate the clear and constant communication throughout the entire process, making them feel supported and well-informed. The overall consensus is that the company makes car buying and selling easy and stress-free. Reviewers specifically mention smooth transactions, quick paperwork, and prompt responses to inquiries. Consumers also value the company's ability to provide a seamless and efficient experience. While opinions on the product itself are mixed, the positive feedback on staff, service, customer service, and user experience suggests a high level of satisfaction with the company's overall approach.

Based on these reviews

Rated 4 out of 5 stars

It was an overall smooth experience for me to sell my car to Driveway. The only surprise was that the price was adjusted down significantly after some paper work delay, but I am OK with it. Once t... See more

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Rated 5 out of 5 stars

Just sold my VW (bitter sweet) but we needed something bigger for our growing family. Driveway was FAST, EASY, and a PLEASURE to work with. The entire support team including Joy, Simon, Tyler and Jarr... See more

Company replied

Rated 5 out of 5 stars

I had an incredible experience with Driveway, and I have to give a special shout-out to Marco for making the entire process absolutely seamless. From start to finish, Marco went above and beyond... See more

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Rated 5 out of 5 stars

Car delivered to us in a timely manner. car as described. Other than needing new tires and wipers, we had no additional expenses. Received plates within 4 weeks, title a couple weeks later.... See more

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Rated 5 out of 5 stars

Nicholas was great! I did an out of state purchase so the process was more complicated than doing an in state purchase which is understandable, but Nicholas made it so easy and he was extremely pat... See more

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Rated 5 out of 5 stars

I am so impressed with Driveway.com and with Nathan Brown, their sales associate. He helped me navigate the process of buying a car faster than a dealership and in my pajamas. We found the car that wa... See more

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Rated 5 out of 5 stars

Mr. Marco made my car-buying and trade-in experience really smooth from start to finish. He was patient, answered all my questions, and never made me feel rushed or pressured. He explained my options... See more

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Rated 5 out of 5 stars

Jaz was my sales associate, and I genuinely can’t say enough positive things about her. Her professionalism, attention to detail, and willingness to go above and beyond made the entire process effortl... See more

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Rated 5 out of 5 stars

My experience was great. Everyone was very professional and made me feel at ease and walked me through all the paperwork. I can’t be more thankful, since this was an all new experience for me. Don... See more

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Rated 5 out of 5 stars

Nicholas A. was great and personable to work with. I hate buying cars and dealing with lenders, but with him it felt like receiving help from a friend or relative. When circumstances out of his contro... See more

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Rated 5 out of 5 stars

Edward Y. made my Driveway experience seamless with great information to educate me and answer all the questions I had prior to putting a deposit on a car that I now own. Thank you, Ed. I have the... See more

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Rated 5 out of 5 stars

So far I have just started the first stage and Jaz my sales representative has been amazing. She is patient, understanding and a good listener working hard to help me find everything that meets my cri... See more

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Rated 5 out of 5 stars

Tiffany was my agent and she helped me through the process and helped me get everything going when we hit a snag. I appreciate her hard work cause most people dont go the extra mile and she definitely... See more

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Rated 5 out of 5 stars

I was sceptical about online selling my car but to my surprise Driveway changed it. It was easy , quick , good communication and someone to answer my question always. Virtual inspection was great... See more

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Rated 5 out of 5 stars

I sold my car to Driveway and I would definitely recommend this process to someone looking to sell. Their quote was the best one I received, the communication was never lacking, and everyone I dealt w... See more

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Rated 5 out of 5 stars

I recently sold my 2019 Chevy Equinox to Driveway, and the entire experience was absolutely outstanding. From start to finish, every single person I talked to was professional, experienced, and genu... See more

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Rated 5 out of 5 stars

First thing first, I was VERY skeptical being the fact that I didn’t know anything about Driveway nor did my people.. but honestly the whole experience was GREAT! I would like to give a big THANK YOU... See more

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Rated 5 out of 5 stars

They could not have made the process any easier! From Tyler walking me through every step of the way (give this guy a raise, he deserves it) to the pick up of my vehicle and paid within minutes of pic... See more

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Rated 5 out of 5 stars

The easiest car buying experience I’ve ever had. Time from purchase to having the car was a few days shy of 2 weeks, and I felt the whole team did their best to work quickly and communicate the whole... See more

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Rated 5 out of 5 stars

I had a wonderful experience with staff, they helped me step-by-step through the process and we’re very patient. I’m very appreciative of all they’ve done to get me into an new vehicle.

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Rated 5 out of 5 stars

As it was my first time buying a car online, I was unsure about how the process would go. However my first interaction with Jaz from the driveway.com customer service department put my fears to rest.... See more

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Rated 5 out of 5 stars

Ken was very patient and kind and consistently communicated with me about the car buying process. He answered all of my questions which made this process easier and less stressful. Thanks again.

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ “I had an amazing experience with Driveway! My dealer, Marco, was very patient and took the time to answer all my questions. He made the whole process smooth and stress-free. Highly recomm... See more

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Rated 5 out of 5 stars

This was my second purchase using Driveway. I had exceptional experiences with Marco and Alicia. The communication was spot on. I never had to wait for a reply towards any questions or concerns I may... See more

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Rated 5 out of 5 stars

Driveway has been a great discovery for me; it's a whole new level of car buying and customer service. This company exceeded my expectations, offering a friendly, almost familial, and above all, highl... See more

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Rated 5 out of 5 stars

Everything was straightforward. The Driveway team was on it when it came to communication, Ray and Corey kept me updated throughout the whole process. I will definitely recommend to anyone that I kno... See more

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Rated 5 out of 5 stars

Tavion was so helpful with everything regarding my future vehicle. Very trust worthy and dedicated person. I am so happy with my purchase and all thanks to Tavion for helping me achieve the dream.

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Rated 5 out of 5 stars

Jaz was amazing! So thankful for her patience and understanding, I will soon have a safe and beautiful vehicle, thanks to her willingness to be so helpful.

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Rated 5 out of 5 stars

I had a fantastic experience with Driveway. The entire process was incredibly efficient, and the team was always available to answer my questions. A huge shoutout to Tyler, who was wonderful to work w... See more

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Rated 5 out of 5 stars

Nicholas A Wow was he amazing he helped me and it was such a smooth transition and no hassle. I would recommend 10/10. He is so nice and kind also he put up with me being impatient and annoying. He... See more

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Rated 5 out of 5 stars

Had an amazing experience not a lot to do on my side Jaz took care of everything for me. Easiest and fastest experience buying a car I’ve ever had

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Rated 5 out of 5 stars

We were initially hesitant to purchase through Driveway based on some of the prior reviews, but our experience was excellent from start to finish. There were many hands involved throughout the... See more

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Rated 5 out of 5 stars

From beginning to end the process was fantastic. Communication was perfect with each department. Top tier customer service. Donte E. the valet that delivered my car was super informative, friendly and... See more

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Rated 5 out of 5 stars

Nicholas was amazing and quickly responded. Within one day we had everything worked out and moved to paperwork/delivery.

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Rated 5 out of 5 stars

My experience with Driveway was excellent. Luke, Kris, and McKynzie demonstrated a high level of professionalism, clear communication, and outstanding customer service throughout the process. I tru... See more

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Rated 5 out of 5 stars

Jaz did a great job with checking in and keeping me up to date. We got everything done together. I appreciate her help and commend her on a job well done!

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Rated 5 out of 5 stars

Driveway makes car buying and selling simple and stress free! The platform is user friendly, and the service is fast and reliable. Highly recommend!

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Rated 5 out of 5 stars

Finally, a car buying platform without pushy salesmen, the price was fixed

Company replied

Rated 5 out of 5 stars

My experience was great Janya made everything a smooth process I am so happy I got my new vehicle I love it!

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Rated 5 out of 5 stars

I had a very good experience with Jaz she was very helpful patient and explained me everything that I was supposed to know I’m very happy about the experience that I had with her

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Rated 5 out of 5 stars

MJ was amazing. He made the entire process flow like a well composed symphony. I would suggest to anyone looking for a car to use driveway and ask for MJ. He is the MAN!

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Rated 5 out of 5 stars

Experience was great Nichols A was extremely helpful and pretty much held my hand through the whole process.

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Rated 5 out of 5 stars

Pretty great experience! The process was easy and the representative I worked with, Nicholas A, was truly helpful in helping me understand everything!

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Rated 5 out of 5 stars

Working with Tyler made the whole experience easy! Excellent communication, his knowledge and responsiveness deserves 100 stars! Excellent experience.

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Rated 1 out of 5 stars

Experience is horrible. If you want to buy a car that you have to put over $3,000 into within a week of having it then use them. They sent me a little money to fix part of the issues but who knows, mi... See more

Company replied

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Company details

  1. #5 of 7 best companies in Auto Market
  2. #11 of 13 best companies in Car Dealer
  3. #5 of 8 best companies in Car Repair and Maintenance
  4. #4 of 6 best companies in Car Service
  5. #3 of 5 best companies in Used Car Dealer

Written by the company

Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Started off great then became horrible waiting to actually receive the vehicle

The online process was quick and easy. Signing tons of papers and getting everything notarized took about 3 totals. Once everything was paid and all DMV and loan paperwork completed that's when all sorts of problems started. My car is literally 10 minutes away at lithia Hyundai for more then a week and I just get the run around no matter who I speak with. Everyone gives me promises I'll hey my vehicle but everyday nothing just more disappointment and starting to second guess coming to them in the first place. It's now December the 8th and I don't know when I get me vehicle.

November 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Good experience buying a car

Car delivered to us in a timely manner. car as described. Other than needing new tires and wipers, we had no additional expenses. Received plates within 4 weeks, title a couple weeks later. Decent communication from staff

Suggestions for improvement: different answers from different people, not everyone on the same page. Example: would we get temp tags? First person said yes, 2nd person said no since CA doesn't issue such temp tags. 3rd person was most correct by telling me that temp tags were coming from VA even though car was in CA (don't ask me how they pulled that off).

Another issue in communication snafu was incorrect estimate of car arriving in MN. Got told Friday it would arrive to MN dealership on Monday and we would probably have a Wed delivery. Instead we get told I think Tuesday or Wed that car hadn't arrived in MN yet as the driver got delayed.

Will call them on Monday as I erroneously overpaid by a couple hundred bucks when I wired the payment. My bad. But I haven't heard back as to when we'll get refunded. They have known about it.

October 24, 2025
Unprompted review
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Reply from Driveway

Guy, thank you for sharing such a thoughtful review and for trusting us with your car purchase. We’re glad to hear the vehicle arrived in great shape and that the process overall was smooth—timely delivery, as-described condition, and plates and title arriving right on schedule.

We also appreciate you calling out the areas where we can do better. Consistent communication is something we take seriously, and your experience shows we still have room to tighten things up. Your note about the temp tags and timeline updates is incredibly helpful, and we’re sharing this with the team so we can work toward a more seamless, single-story experience for customers moving forward.

Regarding your refund, thank you for flagging it. A member of our team will follow up to make sure that gets resolved quickly.

We’re grateful for the honest feedback and even more grateful that you chose Driveway. If anything else comes up, we’re here to help.

Rated 5 out of 5 stars

5 star for Driveway.

I had an incredible experience with Driveway, and I have to give a special shout-out to Marco for making the entire process absolutely seamless. From start to finish, Marco went above and beyond in every way. He took the time to answer all of my questions, no matter how small, and made sure I fully understood each step of the process.

His professionalism, patience, and genuine willingness to help truly set him apart. It is rare to find someone who not only knows their job well but also cares about the customer experience as much as he does. Thanks to Marco, what could have been a stressful process became smooth, quick, and straightforward.

If you are considering Driveway, ask for Marco. You will not be disappointed. Highly recommend!

The only downside is their website is a little glitchy and doesn't have a filter for 7 seater vehicles. But other than that its been a great experience

December 6, 2025
Unprompted review
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Reply from Driveway

Kazi, this is such an incredible review—thank you for taking the time to share it. We’re thrilled to hear Marco made your experience seamless from start to finish. His patience, professionalism, and commitment to making things clear and simple truly set the bar high, and we can’t wait to pass along your shout-out.

We also appreciate the note about the website. Feedback like yours helps us keep improving, and we’re always working to make the online experience smoother and easier to navigate.

Thanks again for the high recommendation and for choosing Driveway. We’re here anytime you need us.

Rated 5 out of 5 stars

My experience with Driveway was…

My experience with Driveway was excellent. Luke, Kris, and McKynzie demonstrated a high level of professionalism, clear communication, and outstanding customer service throughout the process.
I truly appreciate all the support and assistance provided by the team.
I highly recommend their service.

December 4, 2025
Unprompted review
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Reply from Driveway

Miguel, we’re so glad to hear you had an excellent experience with us. Luke, Kris, and McKynzie will be thrilled to know their clear communication and top-tier service made a difference.

Thank you for trusting our team and for the high recommendation—it means a lot. We’re always here whenever you need us again.

Rated 5 out of 5 stars

10/10 experience from start to finish

Just sold my VW (bitter sweet) but we needed something bigger for our growing family. Driveway was FAST, EASY, and a PLEASURE to work with. The entire support team including Joy, Simon, Tyler and Jarred was helpful and attentive. 10/10 - would do business again and would highly recommend to anyone looking to sell a vehicle. The paperwork was even tagged and earmarked of where to sign. And I believe we got an extremely fair price for our car! Start to finish the car was quoted, sold and picked up in 11 days including the Thanksgiving holiday!!

December 5, 2025
Unprompted review
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Reply from Driveway

Lauren, this review just made our whole day.

Letting go of your VW might’ve been bittersweet, but we’re thrilled we could make upgrading for your growing family feel fast, easy, and genuinely stress-free—even during a holiday week.

A big shoutout to Joy, Simon, Tyler, and Jarred for helping deliver that 10/10 experience. And we love that the tagged, ready-to-sign paperwork kept things simple from start to finish.

Thanks for trusting us with such an important transition. We’ve got your back anytime you’re ready for your next ride.

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Rated 1 out of 5 stars

bad experience over price

December 5, 2025
Unprompted review
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Reply from Driveway

Hi John, thanks for sharing your feedback. We’re sorry to hear your experience with pricing didn’t meet expectations—that’s not what we want for anyone. We’ve submitted your comments to our team so they can review what happened. If you’d like to talk through the details, we’re here and happy to help.

Rated 1 out of 5 stars

Unprofessional and scams

The only reason this place has reviews is cuz of the dealership this place is a scam itself. They made me pay 130 for a car to sit in a parking lot for two weeks. They never gave me a temp tag for my car only online and in my state you have to have a temp tag on your car but ofc they don’t care cuz there not the ones getting pulled over. Crazy thing they told me most the time this process is 14-21 and they said it would be shorter for me since I live in the same state as the car. Well it’s been almost a month and half still don’t have the car they were supposed to switch stuff from my other one I bet they didn’t do that yet cuz when I asked about it the lady ignored me. I’m supposed to be getting the car soon but they still won’t give a temp tag for it to be on my vehicle as that is required by law in my state.

December 4, 2025
Unprompted review
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Reply from Driveway

Hi Faith, thank you for the feedback. We’re sorry for the frustration this has caused — especially around the temporary tag and the delay. Our team connected with you this morning and is actively looking into the status of your physical tag and the DMV update for your in-state purchase. We appreciate you sharing the receipt so we can review that as well.

We’ll stay in touch with you directly and keep you updated until everything is fully resolved. Thank you for your patience while we work to make this right.

Rated 5 out of 5 stars

Working with Tyler made the whole…

Working with Tyler made the whole experience easy! Excellent communication, his knowledge and responsiveness deserves 100 stars! Excellent experience.

December 4, 2025
Unprompted review
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Reply from Driveway

Hi Aaron! Thanks so much for the awesome review. We’re thrilled to hear that Tyler made the entire experience easy and that his communication and expertise really stood out. He’ll be so glad to hear your kind words! We appreciate you choosing us and are glad you had an excellent experience from start to finish. Enjoy the road ahead!

Rated 5 out of 5 stars

Nicholas was great!

Nicholas was great!

I did an out of state purchase so the process was more complicated than doing an in state purchase which is understandable, but Nicholas made it so easy and he was extremely patient, understanding and thoughtful with everything. This man deserves a raise.

December 1, 2025
Unprompted review
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Reply from Driveway

Hi Omar! Thank you for the fantastic review. We’re so glad to hear that Nicholas made your out-of-state purchase feel easy and supported every step of the way. His patience and thoughtful communication truly set the tone, and we couldn’t agree more — he’s an outstanding part of our team. We appreciate you choosing us and hope you enjoy your new ride! If you need anything in the future, we’re always here to help.

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Rated 5 out of 5 stars

awsome person to work with

awsome person to work with

December 2, 2025
Unprompted review
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Reply from Driveway

Hi Alexander! Thanks so much for the 5-star review. We're thrilled to hear everything went smoothly and that you had an awesome experience. Enjoy your 2022 white Ford Escape—wishing you many happy miles ahead!

Rated 5 out of 5 stars

Finally

Finally, a car buying platform without pushy salesmen, the price was fixed

November 16, 2025
Unprompted review
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Reply from Driveway

Hi Charles,

Thank you for sharing your experience! We’re glad to hear that our fixed-price approach and hassle-free process made car buying easy and stress-free for you.

We appreciate you choosing Driveway and look forward to helping you again in the future!

Rated 5 out of 5 stars

Best experience ever

Jaz was my sales associate, and I genuinely can’t say enough positive things about her. Her professionalism, attention to detail, and willingness to go above and beyond made the entire process effortless. The communication was truly a 10 out of 10 — she kept me informed every step of the way, answered every question with patience and clarity, and made me feel completely confident and taken care of throughout the experience. Jaz is an absolute standout, and I couldn’t have asked for better service

December 3, 2025
Unprompted review
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Reply from Driveway

Hi Will,

Thank you so much for sharing your experience! We’re thrilled to hear that Jaz provided such attentive, professional, and thorough support throughout your car-buying journey. It’s wonderful to know her communication and dedication made you feel confident and completely taken care of — that’s exactly the experience we strive to provide.

We’ll be sure to pass along your kind words to Jaz. Thank you again for choosing Driveway, and enjoy your new vehicle!

Rated 5 out of 5 stars

MJ WAS FANTASTIC AND HE MADE THE…

MJ WAS FANTASTIC AND HE MADE THE PROCESS EASIER.

November 18, 2025
Unprompted review
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Reply from Driveway

Hi Jimmie,

Thank you for the great review! We’re so glad to hear that MJ made the process easy and enjoyable for you. Trading in your 7-Series for a Lexus is a big move, and it’s wonderful to know MJ helped make everything smooth from start to finish.

We appreciate you choosing Driveway, and we’re here anytime you need us!

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Rated 5 out of 5 stars

My!!

Mj!!! Has helped up out and made it happen!!! Your a blessing

December 1, 2025
Unprompted review
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Reply from Driveway

Hi Jessica,

Thank you so much for the wonderful review! We’re thrilled to hear that MJ was able to make everything happen for you — they’ll be so glad to know their support meant so much.

Congratulations on your 2022 Red Hyundai Accent! We hope you enjoy every mile, and if you ever need anything down the road, we’re always here to help.

Rated 5 out of 5 stars

Best Prices and Staff

I am so impressed with Driveway.com and with Nathan Brown, their sales associate. He helped me navigate the process of buying a car faster than a dealership and in my pajamas. We found the car that was right for my family at an amazing price (I have looked at hundreds of cars and this is the best deal I have ever seen.) I got 2023 Honda Odyssey with 6,000 miles on it for $34,000. That's a BRAND NEW CAR PEOPLE!!! He even helped me maximize my purchase by lowering unnecessary fees. Ask for Nathan and use Driveway.com when you purchase a vehicle.

December 2, 2025
Unprompted review
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Reply from Driveway

Hi Madison,

Thank you so much for the fantastic review! We love hearing that Nathan helped make the process easy, fast, and pajama-friendly — exactly the way car buying should be. It’s amazing that you found the perfect vehicle for your family, and what an incredible deal on that 2023 Honda Odyssey!

We’re so glad Nathan was able to walk you through everything, answer your questions, and help you get the most value out of your purchase. We’ll be sure to pass along your shoutout — he’ll be thrilled to hear it.

Thank you for choosing Driveway and for sharing your experience. Enjoy your new Odyssey, and we’re here anytime you need us!

Rated 1 out of 5 stars

Don’t use if you need a car right away

Made a review about this company to soon. No communication got the paperwork done and never heard from them again had to call multiple times now put out an extra week of getting the car. Still haven’t received a delivery date.

November 28, 2025
Unprompted review
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Reply from Driveway

Hi Jordan,

Thank you for sharing what’s been going on. We’re sorry to hear about the lack of communication and the delay you’ve experienced after completing your paperwork—we understand how frustrating it is to be waiting on a vehicle, especially when timing matters.

We’ve shared your feedback with our team so we can ensure you get the updates and support you need moving forward. An agent is already reviewing your order and will be reaching out with your delivery details and next steps as quickly as possible.

We appreciate your patience and the opportunity to make this right. If you need anything in the meantime, please don’t hesitate to reach out.

Rated 5 out of 5 stars

I had a very good experience with Jaz…

I had a very good experience with Jaz she was very helpful patient and explained me everything that I was supposed to know I’m very happy about the experience that I had with her

November 26, 2025
Unprompted review
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Reply from Driveway

Hi Faith,

Thank you so much for sharing your experience! We’re thrilled to hear that Jaz was able to support you with patience, clarity, and great communication throughout the process. It’s wonderful to know you’re happy with your experience—and with your 2020 White Jeep Grand Cherokee!

We truly appreciate you choosing us, and we’re here if you ever need anything in the future. Enjoy your new ride!

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Rated 5 out of 5 stars

Tiffany was my agent and she helped me…

Tiffany was my agent and she helped me through the process and helped me get everything going when we hit a snag. I appreciate her hard work cause most people dont go the extra mile and she definitely did.

November 26, 2025
Unprompted review
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Reply from Driveway

Hi there,

Thank you for taking the time to share your experience! We’re so glad to hear that Tiffany was able to guide you through the process and support you when things hit a snag. It means a lot to know her hard work and willingness to go the extra mile made a difference for you.

We appreciate you choosing us, and we’re here if you ever need anything in the future!

Rated 5 out of 5 stars

My experience was great!

My experience was great. Everyone was very professional and made me feel at ease and walked me through all the paperwork. I can’t be more thankful, since this was an all new experience for me. Donte, the gentleman that picked my car up is in the right profession!! He made me feel very comfortable and he’s a great people person. Thanks to David and Anna for the ease of helping me through the process. The kindness and professionalism they showed reflects on their personalities. Thanks to you all that I came in contact with.

November 26, 2025
Unprompted review
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Reply from Driveway

Hi Barbara,

Thank you so much for sharing your experience! We’re thrilled to hear that the team made the process smooth and comfortable, especially since this was all new to you. Donte, David, and Anna will be so glad to know their professionalism and kindness made such a positive impact.

We truly appreciate your trust and the time you took to share your kind words. If you ever need anything in the future, we’re here to help!

Rated 5 out of 5 stars

Nick

I had a wonderful experience with staff, they helped me step-by-step through the process and we’re very patient. I’m very appreciative of all they’ve done to get me into an new vehicle.

November 26, 2025
Unprompted review
Driveway logo

Reply from Driveway

Hi Jaraka,

Thank you for sharing your wonderful experience! We’re so glad to hear that our team was patient, supportive, and there for you every step of the way. It’s great to know you’re enjoying your new vehicle, and we truly appreciate you choosing us.

If you ever need anything in the future, we’re always here to help!

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