It was an overall smooth experience for me to sell my car to Driveway. The only surprise was that the price was adjusted down significantly after some paper work delay, but I am OK with it. Once t... See more
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Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
150 N Bartlett St, 97501, Medford, United States
Replied to 100% of negative reviews
Typically replies within 48 hours
The online process was quick and easy. Signing tons of papers and getting everything notarized took about 3 totals. Once everything was paid and all DMV and loan paperwork completed that's when all sorts of problems started. My car is literally 10 minutes away at lithia Hyundai for more then a week and I just get the run around no matter who I speak with. Everyone gives me promises I'll hey my vehicle but everyday nothing just more disappointment and starting to second guess coming to them in the first place. It's now December the 8th and I don't know when I get me vehicle.
Car delivered to us in a timely manner. car as described. Other than needing new tires and wipers, we had no additional expenses. Received plates within 4 weeks, title a couple weeks later. Decent communication from staff
Suggestions for improvement: different answers from different people, not everyone on the same page. Example: would we get temp tags? First person said yes, 2nd person said no since CA doesn't issue such temp tags. 3rd person was most correct by telling me that temp tags were coming from VA even though car was in CA (don't ask me how they pulled that off).
Another issue in communication snafu was incorrect estimate of car arriving in MN. Got told Friday it would arrive to MN dealership on Monday and we would probably have a Wed delivery. Instead we get told I think Tuesday or Wed that car hadn't arrived in MN yet as the driver got delayed.
Will call them on Monday as I erroneously overpaid by a couple hundred bucks when I wired the payment. My bad. But I haven't heard back as to when we'll get refunded. They have known about it.

Reply from Driveway
I had an incredible experience with Driveway, and I have to give a special shout-out to Marco for making the entire process absolutely seamless. From start to finish, Marco went above and beyond in every way. He took the time to answer all of my questions, no matter how small, and made sure I fully understood each step of the process.
His professionalism, patience, and genuine willingness to help truly set him apart. It is rare to find someone who not only knows their job well but also cares about the customer experience as much as he does. Thanks to Marco, what could have been a stressful process became smooth, quick, and straightforward.
If you are considering Driveway, ask for Marco. You will not be disappointed. Highly recommend!
The only downside is their website is a little glitchy and doesn't have a filter for 7 seater vehicles. But other than that its been a great experience

Reply from Driveway
My experience with Driveway was excellent. Luke, Kris, and McKynzie demonstrated a high level of professionalism, clear communication, and outstanding customer service throughout the process.
I truly appreciate all the support and assistance provided by the team.
I highly recommend their service.

Reply from Driveway
Just sold my VW (bitter sweet) but we needed something bigger for our growing family. Driveway was FAST, EASY, and a PLEASURE to work with. The entire support team including Joy, Simon, Tyler and Jarred was helpful and attentive. 10/10 - would do business again and would highly recommend to anyone looking to sell a vehicle. The paperwork was even tagged and earmarked of where to sign. And I believe we got an extremely fair price for our car! Start to finish the car was quoted, sold and picked up in 11 days including the Thanksgiving holiday!!

Reply from Driveway
The only reason this place has reviews is cuz of the dealership this place is a scam itself. They made me pay 130 for a car to sit in a parking lot for two weeks. They never gave me a temp tag for my car only online and in my state you have to have a temp tag on your car but ofc they don’t care cuz there not the ones getting pulled over. Crazy thing they told me most the time this process is 14-21 and they said it would be shorter for me since I live in the same state as the car. Well it’s been almost a month and half still don’t have the car they were supposed to switch stuff from my other one I bet they didn’t do that yet cuz when I asked about it the lady ignored me. I’m supposed to be getting the car soon but they still won’t give a temp tag for it to be on my vehicle as that is required by law in my state.

Reply from Driveway
Working with Tyler made the whole experience easy! Excellent communication, his knowledge and responsiveness deserves 100 stars! Excellent experience.

Reply from Driveway
Nicholas was great!
I did an out of state purchase so the process was more complicated than doing an in state purchase which is understandable, but Nicholas made it so easy and he was extremely patient, understanding and thoughtful with everything. This man deserves a raise.

Reply from Driveway

Reply from Driveway
Finally, a car buying platform without pushy salesmen, the price was fixed

Reply from Driveway
Jaz was my sales associate, and I genuinely can’t say enough positive things about her. Her professionalism, attention to detail, and willingness to go above and beyond made the entire process effortless. The communication was truly a 10 out of 10 — she kept me informed every step of the way, answered every question with patience and clarity, and made me feel completely confident and taken care of throughout the experience. Jaz is an absolute standout, and I couldn’t have asked for better service

Reply from Driveway
MJ WAS FANTASTIC AND HE MADE THE PROCESS EASIER.

Reply from Driveway

Reply from Driveway
I am so impressed with Driveway.com and with Nathan Brown, their sales associate. He helped me navigate the process of buying a car faster than a dealership and in my pajamas. We found the car that was right for my family at an amazing price (I have looked at hundreds of cars and this is the best deal I have ever seen.) I got 2023 Honda Odyssey with 6,000 miles on it for $34,000. That's a BRAND NEW CAR PEOPLE!!! He even helped me maximize my purchase by lowering unnecessary fees. Ask for Nathan and use Driveway.com when you purchase a vehicle.

Reply from Driveway
Made a review about this company to soon. No communication got the paperwork done and never heard from them again had to call multiple times now put out an extra week of getting the car. Still haven’t received a delivery date.

Reply from Driveway
I had a very good experience with Jaz she was very helpful patient and explained me everything that I was supposed to know I’m very happy about the experience that I had with her

Reply from Driveway
Tiffany was my agent and she helped me through the process and helped me get everything going when we hit a snag. I appreciate her hard work cause most people dont go the extra mile and she definitely did.

Reply from Driveway
My experience was great. Everyone was very professional and made me feel at ease and walked me through all the paperwork. I can’t be more thankful, since this was an all new experience for me. Donte, the gentleman that picked my car up is in the right profession!! He made me feel very comfortable and he’s a great people person. Thanks to David and Anna for the ease of helping me through the process. The kindness and professionalism they showed reflects on their personalities. Thanks to you all that I came in contact with.

Reply from Driveway
I had a wonderful experience with staff, they helped me step-by-step through the process and we’re very patient. I’m very appreciative of all they’ve done to get me into an new vehicle.

Reply from Driveway
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