DUSK.com Reviews 109,374

Long delivery timeframe. Not sure id purchase from Dusk again. My table top bolts were threaded only 1 is fully fixed. Dealing with an online company is problematic. I understand this is why they can... See more

I ordered two Soho Loveseat – Grey sofas . shows both delivered on 28 November 2025, but only one has arrived at my address. I’ve contacted customer service by email but haven’t had a resolution yet... See more

Regular customer of Dusk. This time a few errors. Very painful to deal with Company and don't even know own terms and conditions on their website. Still awaiting someone to give me a call back. Ta... See more

The bookcase we bought was fine when assembled however the time was a bit ambitious. 30 mins for two people turned into 3 hours for an individual. My other comment is I expected two packages being del... See more

Del ivered on date pr omised and cuddle chair nice though envisaged slightly lighter dusky p ink but stylish, perhaps arms could be higher or bulkier. Easy to assemble feet. Couriers wouldn't wait to... See more

Everything has gone very well. Delivery was fine. We haven’t unpacked the bed yet, but it is delivered in two boxes so is not taking up too much room in the guest bedroom. The mattress we also purchas... See more

I have ordered dusk products many times over the years and always been satisfied However I have sent two parcels back in November as instructed through a generated QR code from evri I have been... See more

The king size ottoman bed arrived on the day that was estimated at time of purchase. It was well packaged and protected in two boxes. The high quality of the parts was above expectations and the fitt... See more

I’ve been so happy with the products I ordered, lovely quality and delivered promptly. However, the returns process has really let the company down. I sent some items back to exchange for others, and... See more

Purchased a set of Xmas lights which were listed as for outdoor or indoor use. Arrived and look OK but the instructions state they need to be plugged into an indoor socket. I bought them for outside a... See more

Order was quickly fulfilled and highly delighted with our Evie wardrobe. Quality is excellent - far better than we expected for the price. Delivered to the room of our choice - which when you live in... See more

After waiting rather a long time for my Wiltshire bed frame and mattress to arrive, I received the headboard and some other parts in box one of two. Box two of two containing the rest of the bed is mi... See more

Delivery nearly 2 hours late. No updates, tracking not updated. Live chat not monitored. No telephone number available to call for an update. We were just left in limbo. Appalling after sales “se... See more

I have ordered the Hatie solid oak with a set of 6 chairs as replacement for a Maru Daals table that I had previously ordered for our breakfast room. I must say that I am still in the process of retur... See more

The delivery arrived a day later and I had to take 2 days off. When it finally got delivered the package was left outside my door and was extremely heavy. The delivery person didn't bother helping to... See more

Ordering was easy. Prices are very competitive. The quality appears excellent. Great choice of stylish ranges. Delivery was super-quick (all items in stock). The delivery crew were on time and s... See more

Well priced wall light that did not disappoint and despatched promptly. The reason I only gave you 4stars is because you used EVRi as the courier. They continually fail to deliver in rural areas so I... See more

Kept me informed throughout the process although the delay time was more than 4 months from ordering to delivery. I am very pleased with the final result. My only comment would be about the size of... See more

Ordering and paying was obviously easy (as it always is). Delivery by DX was so so. I'd already looked up the terms and conditions and it stated that the delivery would be to a room of my choice (1 fl... See more

Mixed as I made 3 orders . 2 for furniture & that's where Dusk let me down badly. I believe just like they use Evrie not a great performer when it comes to delivery & service . The 2 companies they... See more

Ordering easy & confirmation received but then got lost in the system. Getting reply by email or phone was very slow but once I did problem was rectified efficiently. Furniture is well packed & instru... See more

Products are great, good quality for the price. Keep an eye on your delivery team though, they delivered my bedding to my door step in the pouring rain despite instructions to leave in the porch which... See more

Easy to order delivery went well very pleased with the bed. Only problem was there were no instructions so this did not help with putting together. Luckily my daughter had bought one recently which we... See more

I paid for a bed, and the money was taken from my account but I never received a confirmation or further details, so I followed up with customer service. Customer service said they hadn't received any... See more

The dressing gown arrived very quickly and looks in good condition, without completely unwrapping it. The reason I only gave it 4 stars is because I wanted to ask, as the item is for a Christmas pres... See more

My mistake. I placed an order on a Saturday morning then within 5 minutes realised that there would be no one here to accept it. I filled in the online form with a change of address (as website sug... See more

Gorgeous cuddle sofa! We bought this for our baby girls nursery as didn't see the benefit of buying a nursing chair. I spotted this on BF sale and immediately bought it. It's comfy & a generous siz... See more

Ordered a 13.5 tog non-feather duvet, received a 4.5 tog feather duvet in a different size. Giving three stars as the help desk person was very helpful and arranged a delivery of the correct item.... See more

Was told delivery would be on the 27th November so stayed home. Delivery actually arrived on the 3rd December. Having to spend a few occasions on the phone to get an update on delivery. Also the fact... See more

This is a gorgeous piece of furniture doubling up as a table and extra seat. I only dropped one star because the colour is more burgundy than Raspberry which would have suited our room better...it als... See more

Excellent quick delivery, although Evri left cardboard box out in rain and was soaked. We were in but as usual they dropped inside gate Topper feels nice but only one night in

Initially started off as a good experience but now their customer service team has stopped responding to me in regards to returning an order for a refund. They sent my order in 4 separate parcels... See more

I made a complete mess of placing my order for a beautiful Ares rechargeable wireless LED lamp as autofill created a whole new name for me which I feared would hold up my delivery. Luckily when I call... See more

I had such a stressful time trying to rearrange my delivery date with Arrow as my new build wasn’t going to be ready in time but one email to Dusk and it was all resolved. Drishtee Was a pleasure to d... See more

The quality of the bed and mattress is exceptional given such a low price. I’ll admit I was a little nervous when I took delivery, as was so cheap - but I have to say I am so happy with it. Including... See more

Sofa came exactly within the delivery time frame . Simple to set up and absolutely delighted with it So comfy and looks fantastic . Fabric looks much more expensive than the pics show . Would recomm... See more

I wanted to purchase a wall mirror from Dusk. It was very important for me to know the weight of the mirror as I had recently had a wall re-plasterd that had wooden batons embedded in the wall and any... See more

My last experience was disappointing, not with the product but with the delivery service. I did not find DUSK particularly helpful. It was left for me to liaise and confirm new arrangements with the... See more

Fantastic new Middleton Ottoman bedframe, good quality, looks much more expensive than it is!! The second purchase over the last couple of months from Dusk and I would really recommend!!!

Very smart looking coffee table and easy to put together. Only downside is paying £20 delivery for a 2 man crew which made no sense as item is easily carried by 1 person.

The item purchased appears to be as described and I am happy with it. The score is not 5 out of 5 because of your delivery company, who failed to deliver in the estimated time slot and was too slow in... See more

Order the Alia accent chair orange. Beautiful armchair and very comfortable to sit on. The colour is exactly as seen on line. The chair comes in a big box shape like the armchair all you have to do is... See more

Very impressed with the efficiency of the delivery and the quality of the bed frame exceeded my expectations. Really good quality, clear instructions and no parts missing. I was able to assemble it... See more

The bed is just as described and shown in the photo. There was one problem I had was when the bed was delivered it was damaged. Contacted dusk and they were able to change the bed for me and get me a... See more

Very poor communication, understanding and slow response time. Really need to improve on that. Delivery drivers were great, couldn’t fault them.

My daughter found the bedding on Dusk.com so I ordered it for her for Xmas. I loved the choose online and was impressed with the discount. Hopefully she will love the quilt cover , pillowcases &... See more

Excellent! Labelled well and easy to put together when compared to other well known brands. We will be purchasing a lot more items from Dusk!

Delivery was badly handled by the courier company with 3 cancelled deliveries and a final unarranged delivery. Unfortunately once I received the chair that I had waited over 6 weeks for, it was faulty... See more

I had an ongoing issue with the delivery courier Arrow repeatedly pushing my delivery dates back. I called several times to explain the situation but was told there was nothing that could be done. I t... See more

Really wonderful customer service. I had to return an unopened item that was out of the returns window and after explaining the situation there were no questions asked and no push back. They just crea... See more