Banner for eCosmetics.com

eCosmetics.com Reviews 6,207

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the competitive pricing, noting that discounts are clear and straightforward. Consumers appreciate the fast and reliable delivery service, often highlighting the thoughtful packaging that prevents damage. The ordering process is frequently described as easy and smooth, with many new customers expressing satisfaction with initial discounts. People also value the company's website, finding it easy to navigate and efficient for locating desired products. Many reviewers specifically commend the excellent customer service, emphasizing the quick and helpful responses to inquiries and the efficient resolution of any issues. Overall, reviewers feel they can trust this company, citing positive experiences and a commitment to customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great seller!! Very descriptive on fragrances so there is no guessing on the note breakdowns. They even mention the perfumer behind the creation. Pleasant ordering experience!! Will do business aga... See more

Company replied

Rated 5 out of 5 stars

I was searching for a specific perfume by. Victoria's secret for my wife that she is hoping for Christmas, Called V.S customer service and was told it would not be available in time. I was really happ... See more

Company replied

Rated 5 out of 5 stars
Verified

I sent a search for 'Estee Lauder' searching for Day Wear which is no longer in the stores, and it popped right up on your website. Day Wear has been my favorite and now informed that it's been dis... See more

Company replied

Rated 5 out of 5 stars
Verified

Smooth ordering process. I ordered online from you because of great reviews. I have not yet recieved my order but its not due yet. You're keeping me updated and so far you're a 5 star. Thanks.

Company replied

Rated 4 out of 5 stars
Verified

I'm sorry that I really don't have time for reviews but I will say that your website was clear, I ordered easily and was informed immediately via email that it was received and then a bit later, that... See more

Company replied

Rated 5 out of 5 stars
Verified

My perfume arrived quickly. The packaging was superior. Extra care was taken to make sure my glass bottle arrived safely and undamaged. The site was easy to navigate. This is my second purchase from c... See more

Company replied

Rated 4 out of 5 stars
Verified

Found a hard to find item. I do wish items were listed in a more cohesive manner. I put in powder puffs, but was given a variety of choices that weren't relative to what I wanted before I finally fo... See more

Company replied

Rated 3 out of 5 stars
Verified

I bought a product, but received a different than the one shown in the photo I purchased. Same name, different packaging and brand logotype. They called me and offered a solution. So first purchase... See more

Company replied

Rated 5 out of 5 stars
Verified

The only problem is that you don't have a Lip Balm. I have a serious problem with extreme drying of my lips and using my wife's Moisture Cream has improved my condition considerably. It would be benef... See more

Company replied

Rated 5 out of 5 stars

Made a mistake on an order, and the cream is costly... However, called their customer service department, and talk about being thorough and efficient... One call, directly to live person, 2 minutes,... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to order! Prompt process, delivered as promised, wrapped extremely well to prevent damage! I couldn’t be happier!

Company replied

Rated 3 out of 5 stars
Verified

I did not like the search feature. It kept spell correcting to something I was not asking for. For example, each time I typed in “mascara” it was changed to “mancera” (not even sure what that is), so... See more

Company replied

Rated 5 out of 5 stars
Verified

The product is of high quality. Shipping is fast with accurate tracking details. The packaging is thoughtful and prevents any leakage or breakage. The price of various products is very competitive... See more

Company replied

Rated 5 out of 5 stars

I've only ordered from ecosmetics once, and I used their "econcierge" service. There was a Babor product that I love and always use that just recently got discontinued/rebranded. Ecosmetics was out of... See more

Company replied

Rated 5 out of 5 stars

their customer service is excellent. i was having a shipping issue and i was very worried my package wasn’t going to arrive before Halloween and i bought it specifically for my niece’s costumes so i w... See more

Company replied

Rated 5 out of 5 stars
Verified

You finally started carrying my favorite brand of facial products which I was so excited about plus the 30% off was icing on the cake! The website is very easy to use and delivery is quick!

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. Placed an order. Realized after placing the order that the mailing address was wrong. Contacted the company and they fixed the address. Would definitely buy from this compa... See more

Company replied

Rated 5 out of 5 stars
Verified

It was very easy to find the product I wanted to order. I also appreciated the price with generous discount AND free shipping!

Company replied

Rated 5 out of 5 stars
Verified

Always with the best goods in stock, incredible fast shipping with premium shipper (not cheap unreliable usps, like everyone else). Great prices, kudos all the way!! Thank you.

Company replied

Rated 5 out of 5 stars
Verified

I had to call Corporate about a question I had about a previous order and everyone was very kind and respectful. I feel as though I can trust this company & that’s important to me!!!

Company replied

Rated 5 out of 5 stars
Verified

I just ordered from eCosmetics for the first time last night. The site is easy to navigate with many prices lower than other companies. Best of all, when I woke up this morning, I saw my purchase had... See more

Company replied

Rated 5 out of 5 stars
Verified

I changed my review because the company followed up immediately to make things right! In the mean time last night the package appeared at my door. I think I neighbor received it by mistake and was hon... See more

Company replied

Rated 5 out of 5 stars

My first order from eCosmetics was wonderful. Easy ordering, fantastic pricing and fast delivery!!! You can’t beat that!!! I am so happy I found this site.

Company replied

Rated 5 out of 5 stars
Verified

I’m very thankful and very grateful I ordered the fragrances are cheaper prices than department stores and they are very fine quality. Thank you very much.

Company replied

Rated 5 out of 5 stars
Verified

I received my order in a timely manner, well packaged. I was pleased with the entire transaction and will continue to be a customer of ecosmetics. Customer Service dept was great! Thanks. Have alre... See more

Company replied

Rated 5 out of 5 stars
Verified

It was easy to order and I really appreciated the initial discount that was given for using your company for the first time. It really helped me save money on a very expensive product. Super helpful... See more

Company replied

Rated 5 out of 5 stars
Verified

Website was easy to navigate with a large selection of high end products! Very competitive pricing, nice discounts, very fast turnaround around and shipping!!

Company replied

Rated 5 out of 5 stars
Verified

We ordered my husbands shampoo from this company. The order was easy to make and the shipping cost, fair. The price was lower than other suppliers.

Company replied

Rated 5 out of 5 stars
Verified

The website was easy to navigate and I found the product I was looking for quickly. the prices are very fair, and delivery was quick and I appreciated the notices that my order was on the way.

Company replied

Rated 5 out of 5 stars

AWESOME SITE !!!! And a VERY special Thank You to Lovely Cecelia, (CeCe); for helping me in such an excellent way:)))<3

Company replied

Rated 5 out of 5 stars
Verified

I had a problem with an order and they responded quickly and it was resolved. Also, fast shipping. Highly recommend them.

Company replied

Rated 5 out of 5 stars
Verified

eCosmetics has been a pleasure to deal with, their customer service was responsive and very helpful in returning a product. I highly recommend them and I’ll continue to be a loyal customer.

Company replied

Rated 5 out of 5 stars
Verified

First time using site and excellent experience. Easy to shop and quick receiving time. Highly recommend.

Company replied

Rated 5 out of 5 stars

Great products. 100% authentic products. Great price. Fast shipping. Excellent experience with all of my previous order's.

Company replied

Rated 5 out of 5 stars
Verified

Exactly what I was looking for and fast delivery! I will definitely use this site again

Company replied

Rated 5 out of 5 stars
Verified

Absolutely fresh product as advertised and the price point was great.

Company replied

Rated 5 out of 5 stars
Verified

They have great customer service! Responded quickly to email! Plus an awesome sale!!🌸

Company replied

Rated 5 out of 5 stars

Some products I purchased shipped from Florida. Some from New Jersey. I received everything I paid for.

Company replied

Rated 5 out of 5 stars
Verified

Price was lower and delivery was fast. I will order from eCosmetics again.

Company replied

Rated 5 out of 5 stars
Verified

The order came in quick, if I owned a salon that would be a great thing to depend on.

Company replied

Rated 5 out of 5 stars
Verified

Cosmetics did a great job ! In communicating & sending my order in a speedy fashion ..

Company replied

Rated 5 out of 5 stars
Verified

Google guided me to this company and the prices for the fragrances are great!!!

Company replied

We perform checks on reviews


Company details

  1. #8 of 52 best companies in Cosmetics Store

Written by the company

Looking for eCosmetics Reviews - Is eCosmetics.com legit? Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market. Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

Why Choose eCosmetics.com?

Written by the company

The Biggest Names in Beauty
Get the same exact beauty brands you love delivered right to your door.
Fast, Free Delivery & Returns
Orders over $49 get fast, free shipping and returns are always free of charge.
100% Satisfaction Guaranteed
You will love everything about your order, or we will make it right for you - 100% Satisfaction Guaranteed.

Contact info

Promotion box for eCosmetics.com

Extra 15% Off w/code SAVE15

Save even more on your favorites and the biggest names in beauty!

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, fast shipping and better price out there.

July 3, 2025
eCosmetics.com logo

Reply from eCosmetics.com

Thank you! We’re glad you enjoyed your experience. We look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

Great prices.

Great prices.
Quality selections.
Excellent service.

November 29, 2025
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your review! We're so glad you are happy with our prices, selection, and service. We look forward to your future orders.

Rated 5 out of 5 stars

Suprise of the day

I thought it would be a problem to find my order that has not arrived. The Tech found it immediately and tracked when it would be shipped . I could not be happier and will surely order again in the future

December 7, 2025
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your review! We are happy to hear that our customer care team promptly assisted you with tracking your order. We appreciate your feedback and look forward to assisting you again.

Rated 5 out of 5 stars

Excellent products

Excellent products. Excellent customer service!

December 1, 2025
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

We appreciate you taking the time to share your wonderful experience with our products and customer service! We are so grateful for your support.

Rated 3 out of 5 stars
Verified

A lot of coupon offers!!

Checkout was easy, lots of coupon offers both at opening website, at checkout, and now filling my e-mail. I paid $12+ for expedited shipping. However according to notifications I will have my item at midnight on day 6! I hate to think what regular shipping would have been. Not sure I will return even with all the coupons.

December 3, 2025
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Rated 1 out of 5 stars
Verified

Not such a Sweet Experience

I ordered jars of Savannah Bee honey and paid for expedited shipping ($12.95) which was supposed to be 3-4 days. The honey jars were gifts. I did not receive them until today (12/6) and they were ordered on 11/30. Upon opening the box, the 12 oz. Jar was smashed and honey leaking all over. I called customer service and was told to email a picture which I promptly did as asked. Apparently now they are out of the honey and I am out of a gift I purchased. They have yet to respond to my call and email. No credit. No refund for expedited shipping that wasn’t expedited.

December 6, 2025
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with your order. Our Customer Care team responded to your email on December 6, 2025, and a representative has reached out again to assist you in resolving this matter as quickly as possible. We have reviewed your case, and the refund for the damaged item and expedited shipping has already been processed. We truly regret that the items were out of stock and that this affected your gift plans. Our team is always available to assist further via email, chat, or phone. Customer Care is open Monday through Friday, 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday, 9:00 a.m. to 7:00 p.m. EST.

Rated 1 out of 5 stars

Wrong item

I ordered a Cortex International flat iron, but they sent me a completely different product — a cheaper Bellezza model that does NOT match the listing, brand, photos, or description. This is misleading and unacceptable.
On top of that, the shipping took several weeks, and after waiting so long, I ended up receiving the wrong item anyway.
Very disappointed. I do NOT recommend this seller.

December 6, 2025
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

We are very sorry to hear about your experience and are concerned by your claim. We work diligently to ensure that all images depict the current packaging of a product within our inventory. We would love the opportunity to look into this further and resolve this issue for you. We have already reached out to you via email with a prepaid return label and is happy to assist you with the return process. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8:00 AM to 9:00 PM EST, and from 9:00 AM to 7:00 PM EST on Saturday and Sunday.

Rated 5 out of 5 stars
Verified

Good Value

Good price, easy to order and quick shipping!

December 5, 2025
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind words! We’re thrilled to hear that you found our pricing great and that the ordering and shipping process was easy and fast. Your feedback means a lot to us, and we look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

It was easy to find what I wanted

It was easy to find what I wanted

December 5, 2025
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind review! We’re thrilled to hear that you found it easy to find what you were looking for. We truly appreciate your support and hope to make your future shopping experiences just as seamless.

Rated 5 out of 5 stars
Verified

Easy to navigate

Easy to navigate, but not very happy about shipping updates.

December 2, 2025
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback. Please note that confirmation and tracking emails are automatically sent once an order has been approved and shipped. If you have not received these emails, we kindly recommend checking your spam or promotions folder, as they may have been filtered there. Your order remains within the standard 2–8 business day delivery timeframe and was shipped accordingly. A customer care representative has also reached out to you via email for further assistance. Our team is available Monday–Friday, 8:00 AM to 9:00 PM EST, and Saturday–Sunday, 9:00 AM to 7:00 PM EST should you have any further inquiries

Rated 5 out of 5 stars
Verified
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We're so glad you had such a positive experience. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great experience on all of my previous order's.

Great products. 100% authentic products. Great price. Fast shipping. Excellent experience with all of my previous order's.

November 21, 2025
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with your orders and that you’re happy with our products, prices, and shipping. We truly appreciate your support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look