eflorist.com Reviews 1,053

I order the flowers and received an email informing me they would be delivered on the 27th November 2025. it is now the 1st December and they have still not been delivered

I’ve used Eflorist for years, but after my recent experience I will never use them again. I placed an order for flowers to be delivered to a friend, but the parcel was reported as “refused b... See more

States on their site they accept cancellations. THEY DO NOT!!! Attempted a cancellation within minutes of the order, only to be told it wasn't within their time frame.

Aside the shocking state of the flowers, delivered 8 days late, the utterly disgusting customer service, showing no compassion for the circumstances the flowers were ordered in the first place (fri... See more

DONT USE THIS COMPANY GO TO YOUR LOCAL STORE AND SAVE YOURSELF SOME MONEY . Flowers arrived with broken stems drooping over and looked nothing like the picture. Couldn’t believe how few flowers were... See more

I paid for delivery guaranteed two days before my mother’s birthday. Flowers arrived 24 hours later. They refunded shipping but flowers were wilted and leaves falling off. They asked me to wait 48 h... See more

Very disappointed. Flower pictures shown on website are far nicer and much better variation of flowers than you actually receive. My flowers were mainly chrysanthemums!! Paying £42 ( which included a... See more

Terrible company will never use again, the first time was bad enough. Delivered on a different day even though paid the extra to guarantee delivery on requested day. Told them the recipient would... See more

having used eflorist before, ordered 50 red roses for our 50th wedding anniversary, disaster! what arrived in a broken box was 100 red roses mainly dead, most with broken heads, and missing message ca... See more

Really upset, my dad ordered me flowers for my birthday which I never got for my birthday. Instead they were left by the lift on the common ground floor and no one buzzed the buzzer to inform me there... See more

Ordered flowers for my partner for her birthday a week in advance. Nothing arrived , received a email saying there had been a hold up with delivery. Contacted customer service. There not... See more

Just do not use them. Trust the reviews and spend your money elsewhere. Their claim of 96% of their deliveries arriving on time is utter fabrication. They will never deliver on time and never accept r... See more

I ordered a Deluxe Sunflower in all shades of yellow bouquet for my daughter’s retirement after working for the NHS for 37 years and it’s also her birthday today. She received a bouquet that had 2 sun... See more

Don’t waist your money with this company. The quality is the same as any other flowers you can find in any supermarket, the price 4times more expensive. Never again. The fotos have nothing to do with... See more

Bought at £40 large bouquet for my wife's birthday. What arrived was very poor condition and not worth even £10. Would have been better off going to a local supermarket and buying something. Contac... See more

Ordered next day flowers as per their website. They emailed me to tell me they had a technical fault. After lots of emails and an ignored request for a refund, flowers eventually arrived three day... See more

Bouquet delivered looked nothing like the one advertised. Purchased the large bouquet but the one delivered was full of foliage! Customer services was appalling. Originally stated they would send a re... See more

Utterly disgusted, I am an international customer. I paid extra for a premium delivery so that the flowers will be delivered on the birthday of my husband. I chose 19th January as the delivery date an... See more

Flowers arrived via courier, wrapped in crumpled white tissue paper, tied with cream ribbon and squashed into a cardboard box. (Presentation was appalling considering the price paid.) Most of the blo... See more

How very disappointing and frustrating. ( days chasing them up. Each day a different person answering my email, Pete, Carly, Kirsty… each one with a different excuse for having charged me twice... See more

Hello This week we experienced our busiest ever Valentine's Day - with tens of thousands of smiles in the shape of flowers delivered. We have been working exceptionally hard to e... See more

Heartbroken. Ordered valentines flowers for my Mum who has dementia, on behalf of my 80 year old Dad. Eflorist say on their website that deliveries arrive by 9pm latest, but the delivery has been outs... See more

I'd give minus 5 if I could. This company needs shutting down. Delivered practically dead flowers tgat didn't look anything like what was ordered and received no response from them after emailing seve... See more

Flowers received were half dead and not what was ordered. After complaining eventually sent me a replacement bouquet - half the size and almost dead. Again flowers went in the bin. Disappointed as... See more

The worst. Avoid at all costs. I paid the best part of £40 for a large bouquet of flowers for my wife's birthday. What arrived looked like it was picked up for a fiver at a petrol station just before... See more

I ordered 2 bouquets for Mother’s Day when they arrived nothing like the pictures, one bouquet didn’t have any wrapping on it and the other was all creased and had pen writing all over the wrapping. W... See more

Do not use this company when buying flowers especially for special occasions. They come out appealing and not nice at all. Cheap quality and now my partner is upset on her birthday. Paid a lot for t... See more

Third and final time I used this company. Flowers were delivered a day late and had clearly been out of water too long as some were dead. Very dubious practice of putting doubt in your mind whether to... See more

They missed my daughter's birthday. Although they advertise a delivery date, that's not a guarantee as I found out. In the small print it says 90% of our deliveries are on time! Why advertise a delive... See more

I ordered flowers for my sister who is recovering from major surgery. I ordered the medium hedgerow which the picture showed 5 roses and eryngiums amongst other flowers. What arrived was a bouquet tha... See more

Really disappointed ordered 9.11.24 for delivery 13.12.24, find out the day delivery is due that they can’t fulfil, leaving it too late to order with a more reputable company. These were flowers on th... See more

Some of the worst customer service I have ever received, flowers not delivered on the correct date and the wrong bouquet delivered. Not only was it the wrong bouquet but it wasn’t the correct size eit... See more

Ordered a gorgeous summer bouquet for daughters birthday, description was a large number of gerberas, some chrysanthemums with a few other flowers to make it a summer bouquet. What was delivered was... See more

This company take your money then don't refund you even when your flowers don't arrive nor get delivered...I urge anyone thinking of using this company not to..no correspondence from them..utter nonse... See more

Flowers ordered for a birthday. Paid additional charge to make sure they were delivered on the day. When they failed to deliver I emailed customer service requesting a refund. They apologised but onl... See more

Paid extra for a nominated day delivery (Mother's Day) and the flowers did not arrive on the day I specified. Plus, I paid for a medium bouquet and it arrived extremely tiny and just sad looking. I em... See more

Received these so called “roses” on Saturday (a day late) which my partner paid over £50 for and they turn up looking like they have been taken from the cemetery bins!! Or rescued from a house fir... See more

Ordered 03-02-2025 50 roses and paid extra for delivery 14-02-2025. They still aren’t out for delivery and completely made me look rubbish on Valentine’s Day. They have deleted everyone’s complaints... See more

I suppose it's my fault for not reading reviews. Absolutely awful service and equally awful and unhelpful customer service. Flowers were already dead on arrival, but customer service insisted they... See more

Exceptionally poor service should be shut down. Received flowers with no senders details on the card, no flower food and the flowers were of a very poor quality and quantity. Tried contacting them to... See more

Flowers not delivered, even with the premium delivery paid, no correspondence has been sent to communicate any issues; 4 days later still nothing!! Have emailed and raised multiple tickets to have the... See more

All I can say is don’t use this company ! Wish I had read reviews before I ordered! Flowers were half dead and nothing like what I ordered😡 I could have got better from garage forecourt. The flowers... See more

Do not waste your money. So disappointed. My friends dad passed away, wanted to send flowers. Ordered a big bunch of flowers for next day delivery. Two days later and bashed box was delivered containi... See more

Appalling customer service. Terrible quality flowers. They arrived in bud, and proceeded to die. The false advertising is actually criminal. I was presented with a picture on the website, which I base... See more

If I could give less than a star I would. Absolutely useless company with zero customer service. So very disappointed, frustrated and upset. Use them at your peril

AVOID AVOID AVOID COMPLETE AND UTTER RIP OFF LOOK LIKE SHOP BROUGHT FLOWERS CAME HALF DEAD I HAD ALSO PAID £9 FOR EXPRESS DELIVERY HAD ARRIVED IN THE EVENING THE FLOWERS WAS SUPPOSED TO BE ALL NICELY... See more

1 star is lenient they would not cancel my order and would not get a refund I asked to change the name as I put the wrong name that was to much work apparently could not do that don’t shop at this pla... See more

I am extremely disappointed with my experience using Eflorist. The confirmation email stated that a local florist would deliver the flowers, but instead they were sent via Evri. Had I known this, I... See more

Very disappointed.....ordered flowers and chocolates for mothers day.... not only were the flowers not delivered to the door but left by their entrance gate ...they were appalling... and nothing like... See more

This company is a scam. The bouquets I received looked nothing like the pictures advertised, even after ordering the larger, more expensive option. The flowers were already wilting and appeared far... See more