eHealth Medicare Reviews 21,645

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and courteous manner. Consumers highlight the agents' ability to thoroughly answer questions and explain options clearly, ensuring they find the best plan tailored to their individual needs. People appreciate the patience and genuine willingness to help, which turns potentially frustrating experiences into positive ones. The overall service and user experience are also highly regarded. Individuals find the process of choosing insurance easy and efficient, with agents providing valuable guidance and support. The subscription process is smooth, and reviewers appreciate the agents' ability to explain everything in a way that is easy to understand. Many customers express their gratitude for the caring and understanding approach of the representatives, who go above and beyond to ensure a pleasant and rewarding experience.

Based on these reviews

Rated 5 out of 5 stars
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Mr. Abe Ojeda was the representative who assisted us. He listened to our circumstances, discussed our needs and preferences and thoroughly presented options for our new medicare plans. He was affable,... See more

Rated 5 out of 5 stars
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Tania ESHAYA was the kindest, caring, professional and truly helpful agent I have ever spoken to about healthcare insurance. She genuinely wanted to find the best care for me. I had called Medicare tw... See more

Rated 5 out of 5 stars
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Stephanie Conners was absolutely amazing. Listened intently in finding the closest plan to my needs. Many blessings during these Holidays 🎄🎅🎉 Even though it doesn't have anything to do with you... See more

Rated 5 out of 5 stars
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Timothy was extremely helpful and very personable. It’s such a tiring process to keep having to check on your healthcare insurances every year. And prices keep going up. It’s tough going especially wh... See more

Rated 4 out of 5 stars
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Letting me talk, understanding and patient with me. Said what we were looking for and found just that. Didn't feel rushed, and was very thorough and didn't mind if I interrupted if I didn't understan... See more

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Rated 4 out of 5 stars
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Taylor was fantastic. Patient, friendly, knowledgeable. She took her time comparing each plan, explaining every option available and had answers to ALL my questions. I finally felt assured that I got... See more

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Rated 5 out of 5 stars
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Gary truly made the difference for me when choosing the perfect Medicare plan. I had trouble with the online chat and even with scheduling an appointment, no one ever called me back, so I decided to c... See more

Rated 5 out of 5 stars
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Eileen Garrison spent quite a bit of time with both my husband and myself; always professional and knowledgeable. She helped to explain all the nuances of the two policies we picked and gave us thing... See more

Rated 5 out of 5 stars
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Marissa Morales was the agent that I worked with. She was extremely professional and patient. She spent lots of time explaining the options and giving sound advice. She did not try to influence my dec... See more

Rated 5 out of 5 stars
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The gentleman that helped us was very cordial and patient. He provided details of each medication. Ie, the tier level of each medication and cost differential in terms of least to the most. He suggest... See more

Rated 5 out of 5 stars
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The best part of shopping for a new insurance company through Ehealth was Joe, the person who took my call. He was personable while being professional & obviously very knowledgeable. The process is ne... See more

Rated 3 out of 5 stars
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Great for getting information but not for signing up. Stacy was awesome and a big help, But getting the plan finalized was frustrating. Everything was going ok until the robot put me on hold. I alre... See more

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Rated 5 out of 5 stars
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I must commend the overall professional way in which ehealth conducted the call and answered all my questions in a proper and courtous manner. They thoroughly went over everything and found me the bes... See more

Rated 5 out of 5 stars
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If Matt Snow could be cloned, the world would be a happier place for senior citizens. I expected a frustrating nightmare but instead encountered an expert with a kind heart who was knowledgeable an... See more

Rated 5 out of 5 stars
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In my search for another medicare advantage policy I found Daniel very helpful, informed and a good listener. After listening to my needs, Daniel explained in detail what my options were for the area... See more

Rated 5 out of 5 stars
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Experience was amazing with Kelly Lombardino. I hate dealing with insurance issues but she was such a great help. Explaining everything in a way that even I could understand it. So helpful. I honestly... See more

Rated 5 out of 5 stars
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My advisor Pamela was caring, knowledgeable, and found coverage important to me. Listened to what my coverage must have's are with the best price to fit my budget. I was glad she asked ma y question... See more

Rated 5 out of 5 stars
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This was a great experience for us. My Dad and I were very impressed with Mr. Drue Wright who was very knowledgeable and helpful, we had a bad experience before however he’s very good . We called ba... See more

Rated 5 out of 5 stars
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The person we spoke with was great! He asked what all of our meds. Are so he could figure out what was covered & prices. He checked all our doctors to see if they were in network. He asked which ser... See more

Rated 4 out of 5 stars
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Christopher, the agent I spoke with, was terrific. He was informative, listened to my needs, and went out of his way to find everything I needed and wanted in a health plan. However, when he transf... See more

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Rated 4 out of 5 stars
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The website was filled with good and thorough information. It was a bit overwhelming. It was definitely a smooth experience. Of course being the last few days the wait was ridiculous. When the young... See more

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Rated 5 out of 5 stars
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I know you hear it on the commercials about how easy it is but it's true. They walk you through the process and explain everything and answer any questions. I was so overwhelmed and told many things t... See more

Rated 5 out of 5 stars
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She took a lot of time with me and made sure I was happy with my plan she explained everything to me and made sure I understood everything and got me a wonderful plan.. She never lost patience with me... See more

Rated 5 out of 5 stars
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My experience enrolling with my health plan was very positive! The agent that helped me, Rhianna, was very knowledgeable, helped me through the process & answered all of my questions. When we were... See more

Rated 5 out of 5 stars
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This was the easiest experience that I have ever had choosing insurance since my retirement. The entire process only took a couple of hours which is half the time that it has taken in the past with o... See more

Rated 4 out of 5 stars
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Our representative, Debra, was extremely informative and helpful in finding us exactly what we needed. However, when it was at the point of speaking to someone in the verification department it became... See more

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Rated 5 out of 5 stars
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This was SO much easier than talking to a salesperson who just looked up information and gave quotes that made my head hurt. I live in a rural area so the benefits available to me are limited. It was... See more

Rated 5 out of 5 stars
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More Khalid broke everything down into easy to understand English. He went over the details methodically and explained all the things I needed to know. I was quite impressed with Moe, so much so tha... See more

Rated 5 out of 5 stars
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Hermine continued with the excellent customer service I have always experienced with E-Health. Even though she was very busy with others in her queue, she took the time and effort to ensure I had the... See more

Rated 5 out of 5 stars
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Whitney Smith did an excellent job of helping me to determine the best type of insurance for my needs. She asked many questions, was patient and very knowledgeable of the various health plans. I am... See more

Rated 5 out of 5 stars
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I couldn't GRT the comparisons to line up and make sense on my own and the agent tried several times to get it to work on my computer. Finally she worked with me on my phone to make sure I could compa... See more

Rated 5 out of 5 stars
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Our representative was great. He went over everything and answered all our questions. If I'm being honest his english was very good, so many times when talking to a representative from any company I c... See more

Rated 5 out of 5 stars
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I was unable to do this online, so resorted to calling. The wait on hold was absolutely abominable (in part my fault for waiting till the last minute), but once I finally connected to an actual agent... See more

Rated 5 out of 5 stars
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We gave this rating because the service was outstanding from our representative Matthew. He was knowledgeable in all the questions we had about the right plan that fit our needs. Thank you Ehealth a... See more

Rated 5 out of 5 stars
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I spoke with three different people when I called eHealth Medicare. Everyone was pleasant and helpful. Nicholas Melchor, a licensed insurance agent, was very knowledgeable. He answered all my quest... See more

Rated 5 out of 5 stars
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Tamica listened to what I needed to find and went about searching for the providers I needed for an upcoming surgery. He plan she found was better than my current plan in other areas a well. The cal... See more

Rated 4 out of 5 stars
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Everything was fine with the agent. However, after we completed the registration I was told to hold on that some agent from your company would soon pick up the phone to verify my application. Well a... See more

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Rated 5 out of 5 stars
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Very helpful and friendly setting up a plan for the first time. I was stressed to do this, but felt at ease during our conversation. Answered all my questions to know which plan I wanted. Also th... See more

Rated 5 out of 5 stars
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Dionne was the agent who helped my wife and I navigate through the process of choosing plans and enrolling. She is very knowledgeable and patient. We couldn't have done it without her guidance. Dionne... See more

Rated 5 out of 5 stars
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Bryan was very patient with me. He explained every aspect in detail. He was very knowledgeable. I interrupted him many times and each time he listened patiently and explained agin the item in ques... See more

Rated 5 out of 5 stars
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Alyssa Duran was great! I was contacted directly by Humana but because of my prior conversation with Alyssa, I decided to call her back and enroll with eHealth. Her knowledge and patience was the d... See more

Rated 5 out of 5 stars
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i was lucky to have cynthia tull answer my call… she is incredible!! cynthia took a tremendous weight off my shoulders! she went above and beyond calming me and reassuring me that i’ll get throug... See more

Rated 4 out of 5 stars
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The telephone wait was not acceptable. The appointed time for a scheduled return telephone call was not returned on the day request but the following day. Wasting my time waiting around for 2 hour... See more

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Rated 5 out of 5 stars
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Rep was very professional, patience and kind. He answered all my questions thoroughly. He walked me through application for health insurance and made sure I understood each section before continuing.... See more

Rated 5 out of 5 stars
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The agent was courteous & kind. He explained everything well, answered all my questions, and was pleased to do so. This was my second time working with this company; both times were very nice. The... See more

Rated 3 out of 5 stars
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I was upset with the agent because he was urging me hurry so that he could move on to the next call. I was having trouble understanding him so I needed more time to understand what he was saying.

Company replied

Rated 5 out of 5 stars
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Amanda Bradley is so pleasant, understanding, courtesy, accommodating she explained everything to us, things we didn't understand she happily explained. Amanda made us feel comfortable in every wa... See more

Rated 5 out of 5 stars
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Talking to a person that seems to understand your needs a person that has a good personality and well rounded and caring in their talking. That was Moe. The gentleman that I talked to. He was very pro... See more

Rated 5 out of 5 stars
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My experience with e health was very good. My advisor ZAKIYA JONES was very professional and knowledgeable about what she was doing and I enjoyed working with her! Please get my Silver & Fit gym accou... See more

Rated 5 out of 5 stars
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Brittany stanley and Johnathan listened to my needs. I'm not on any phameceutical. But, if antibiotic or Ivermectim needed, because of flu or cold, etc. it must be covered. Blood tests levels checked,... See more

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Company details

  1. #5 of 23 best companies in Health Insurance Agency
  2. #29 of 105 best companies in Insurance Agency

Written by the company

Since 2009, eHealth Medicare has worked with customers to find Medicare coverage that is offered through private insurance companies that contract with Medicare. eHealth can help you explore and compare any of these types of optional plans: Medicare Advantage, or Medicare Part C: These plans offer an alternative way to get your Original Medicare, Part A and Part B, benefits. Unlike Original Medicare, Medicare Advantage plans may also include prescription drug coverage and additional benefits, like routine vision, dental, and hearing coverage. Medicare prescription drug coverage: You can enroll in a stand-alone Medicare Prescription Drug Plan that can be added to your Original Medicare (Part A and Part B) coverage. Another way to get this coverage is to sign up for a Medicare Advantage Prescription Drug plan. Coverage details may vary from one plan to another. Medicare Supplement Insurance Plans, also called Medigap: These policies are sold by private insurance companies to fill in some of the "gaps" in Original Medicare, Part A and Part B, coverage. Depending on the plan, you may be able to get help with deductible, premium, and copayment cost sharing, as well as emergency foreign travel coverage. Finding Medicare coverage that works for you is an important goal for us. Our mission is to help everyone find affordable Medicare coverage through our website technology, consumer advocacy, and personalized customer assistance. If you're uncertain of what type of Medicare coverage would best suit your needs, don't hesitate to contact us. eHealth's team of over 200 knowledgeable, licensed insurance agents can provide free quotes and toll-free personalized assistance, empowering people with Medicare to make informed decisions about their Medicare coverage without any obligation to enroll.


Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

A Very Useful Service

The agent was knowledgeable, courteous and non-biased. She helped me find exactly what I needed for myself and my family members. I never felt like she was selling me anything. Only providing me with the information needed to make informed choices. Thank you for providing this service!

December 8, 2025
Rated 5 out of 5 stars
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GREAT AGENT!

The agent listened to me and it went a lot faster than I thought. Very thorough, knowledgable and so friendly.

December 8, 2025
Rated 4 out of 5 stars
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I wish I could give 2 separate reviews

I wish I could give 2 separate reviews. I spent over an hour on the website researching plans. When I found what I wanted I had to call to activate plan. Ok. I was annoyed that I had to begin again with all my information only to find the plan I chose wasn't available. Website review - total waste of time. Agent's review - couldn't have been better.

December 8, 2025
Rated 5 out of 5 stars
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Great service

Great service! I did some research for Medicare Insurance on my own and became more and more confused and frustrated with the whole process. I'd seen eHealth Medicare commercials on TV and thought I'd give them a try. So happy I did! Bryan was friendly and knowledgeable and made my experience purchasing the right Medicare insurance for me so much less painful ... and he saved me money in the long run. I would highly recommend this company ... if you want to save time and frustration.

December 7, 2025
Rated 5 out of 5 stars
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Very good experience

Kerri was pleasant to work with even at the end of open enrollment. She was quite knowledgeable and answered all my questions. Finally, she helped me get signed up for Medicare Part C and helped explain my next steps. All of this was done promptly with very little hold time before she joined the call. As things goes these days, this was a surprisingly pleasant experience.

December 7, 2025
Rated 5 out of 5 stars
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Drew is super..

Drew is super...
Not only is he extremely knowledgeable about insurance and all the plans available but he's also pleasant to speak with..

December 8, 2025
Rated 5 out of 5 stars
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Because most senior citizens weren't…

Because most senior citizens weren't raised during the computer era we are at a extreme disadvantage in navigating the purchase of health insurance. Someone from E Healthcare must have been listening. Thank you.

December 8, 2025
Rated 4 out of 5 stars
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Good experience

Really like being able to compare plans side by side however more plans needed.
Speaking with my new agent was very informative and helpful. Happy to have Ms.Cahill assisting me in the future. Also D-SNP were barely covered.

December 7, 2025
Rated 5 out of 5 stars
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Loved my experience with Zoe

Loved my experience with Zoe. I thought she was everything a customer service representative should be. I was super comfortable with her. She made me laugh. She had me listened. She made me feel like I was in good hands.

December 4, 2025
Rated 5 out of 5 stars
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Becca knows her stuff!

Becca was very pleasant, patient and helpful in many ways. She was quite thorough in locating a plan that fit my needs. She also assisted my wife to find a plan that met her needs too. Becca was very professional and is a true asset for the people she works for! C Richard Stewart Jr, Auburn NY

December 8, 2025

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