Electronic Express Reviews 16,689

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the seamless process of selecting products, making payments, and arranging shipping. People highlight the ease of online ordering, prompt delivery, and the professionalism of the delivery teams. Consumers are pleased with the prices, finding them more favorable compared to other online vendors. Customers also value the helpfulness and knowledge of the staff, both online and in-store. Reviewers mention specific instances where staff members went above and beyond to ensure satisfaction. The quality and condition of the products upon arrival, along with fast shipping, are also recurring positive points. Overall, people express satisfaction with the customer service, communication, and the smooth, stress-free experience.

Based on these reviews

Rated 4 out of 5 stars
Verified

Told by sale personnel that there some more in stock. Then find out that was only one. Also told it was a display in the store that wasn't true. Just mislead by sale person.

Rated 4 out of 5 stars
Verified

Ordered two of the Vizio 65-in TVs. When I got them they were two different model numbers

Rated 4 out of 5 stars

Dylan Isbell was excellent and delivery went well right up until damage was found to have been done to the boxed unit that caused customer to refuse delivery. New delivery arrangements for following F... See more

Rated 4 out of 5 stars
Verified

I encountered a problem with one of the stores trying to pick up my online order but I called the customer service number & they took care of the situation for me

Rated 5 out of 5 stars
Verified

⭐️⭐️⭐️⭐️⭐️ 5/5 — Highly Recommend! Great service, great product, great price! I’m so glad I chose Electronic Express for our new washer and dryer. We originally purchased a cheaper set and were r... See more

Rated 5 out of 5 stars
Verified

How can you have a Great experience even THOUGH the product you received didn’t meet your expectations? Simply put..customer service… my OPEN BOX item at half the going price arrived …IT SIMPLY did... See more

Rated 5 out of 5 stars
Verified

Fantastic! The experience was smooth and fun, the freezer is amazing! I'm very pleased with it. Customer service and support over the phone and through email was extraordinary. I'm being very truthf... See more

Rated 5 out of 5 stars
Verified

Hannah in sales and Justin in delivery were both amazing to work with. They were knowledgeable and went above and beyond to make sure I was satisfied from start to finish.

Rated 5 out of 5 stars
Verified

We bought our appliance Refer,Washer,Dryer.and big 65" TV from Nevada had everything installed and working when we arrived. Great Price and Service

Rated 5 out of 5 stars
Verified

Great experience! I’d been looking everywhere for the JBL Party Light Beam and couldn’t find it, but Electronic Express had it in stock. They shipped it super fast and the product arrived in perfect c... See more

Rated 5 out of 5 stars
Verified

I live in northern Alabama. Prompt order processing and excellent packaging of two Thrustmaster T-Flight Joysticks. I would order from EE again.

Rated 5 out of 5 stars

The delivery men were outstanding in every way! They were efficient, prompt, attentive to detail and courteous. I can't say enough good things about these great delivery people. Also, our experience w... See more

Rated 5 out of 5 stars
Verified

I havent had help to hng my new TV but ,their prompt shipment have earned them a very rare 5 star rating from a very satisfied customer...I will follow up when TV is on the wall...thx

Rated 5 out of 5 stars
Verified

Electronic Express made it an easy process to select my TV. Make Payment & arrange shipping. This is the second TV that I've purchased from Electronic Express. I am pleased with my purchases. I... See more

Company replied

Rated 5 out of 5 stars
Verified

We bought a stove and it’s exactly what we wanted, just a basic stove for at home cooking. Ordering online was so easy and we had ordered what we wanted and had our payment plan arranged then and ther... See more

Rated 5 out of 5 stars
Verified

Electronic express always has what I’m looking for significantly cheaper than the big chain stores. The haul away, delivery and install always make it easy.

Rated 5 out of 5 stars
Verified

Had a back order issue with online. Called the store they had my exact order online cancelled and store pickup was done that day. So easy and so helpful Hamilton Place location customer service TOP NO... See more

Rated 5 out of 5 stars
Verified

We have made three purchases within the last few months and have been satisfied every time. Our first purchase was a dishwasher and Tony, the sales rep, was very helpful and guided us to a brand we w... See more

Rated 5 out of 5 stars
Verified

Fast & Friendly Service. Ordered my sofa and loveseat in the evening time. Got a call the next morning to confirm and schedule delivery. Items were delivered within 48hours of purchase! Excellent serv... See more

Rated 5 out of 5 stars
Verified

Excellent online order experience and we’re so happy with our Speed Queen TC5 washer! Hannah was very helpful and shipping to North Florida went very well. Will do business again!

Rated 5 out of 5 stars
Verified

I ordered a washer and dryer on line. It was confirmed immediately with a delivery date only three days away! The delivery team arrived early and were polite and knowledgeable. They had it hooked up a... See more

Rated 5 out of 5 stars
Verified

Never heard of Electronic Express. Checked Amazon first. EE suggested by Chatgpt for price and reputation. Ordered Saturday night and received it Wednesday noon. Perfect condition, free shipping. Way... See more

Rated 5 out of 5 stars
Verified

I found you searching decent portable Bluetooth speaker via chat gpt.. Your prices were much more favorable than other on line vendors who I use often. Won't say name.. Ama....

Rated 3 out of 5 stars
Verified

I absolutely loved the purchase experience. However, I'm experiencing a problem with the appliance after they installed it and I have to wait two weeks for them to come fix a problem that's most likel... See more

Rated 5 out of 5 stars
Verified

The delivery person was extremely nice! The store replaced the basket in our freezer because it was the wrong one in a very timely matter.

Rated 3 out of 5 stars
Verified

Everything for delivery went well it’s just when I decided to boot up my product it would work but it wouldn’t connect to my other appliances so either I was given faulty DDR5 RAM or the DIMM slots ar... See more

Rated 3 out of 5 stars
Verified

The price was very good I’ll give them that… but the item I bought I had it shipped to the store , I went to pick it up and they had already taken it out of the box it’s a Christmas present and I can’... See more

Rated 5 out of 5 stars
Verified

What a great experience. From ordering online to delivery it was a smooth process. The delivery operators did a wonderful job. Very hard working. Thank you.

Rated 5 out of 5 stars
Verified

I was so impressed by the quickness of the delivery. The men that delivered my microwave new exactly what they we’re doing and had it done quickly.

Rated 5 out of 5 stars
Verified

Ordered online. Very fast shipping. Item received quickly and in great condition. Very pleased with the entire transaction.

Rated 5 out of 5 stars
Verified

Excellent customer service. Prompt delivery. Service with a smile! I will definitely buy from this store again!

Rated 5 out of 5 stars
Verified

Exactly what I was looking for in an electric patio/garage heater and Great price. It was an upgrade from our last heater. We love it!

Rated 5 out of 5 stars
Verified

Great Experience Delivery was bang on time and the team were professional, courteous, and fast! Well done to all.

Rated 5 out of 5 stars
Verified

I had to change my delivery date and it was super easy. Nice delivery people.

Rated 5 out of 5 stars
Verified

The site was pretty easy to navigate and I found a good product at a very good price! When I went to pick it up, the staff was helpful and loaded it for me.

Rated 5 out of 5 stars
Verified

Great pricing and quick shipping, I will definitely buy from this company again

Rated 5 out of 5 stars
Verified

Online shopping was a breeze.. delivery and arrival dates were excellent. Recommend this service

Rated 5 out of 5 stars
Verified

Delivery was on time and professional. Happy with the Bosch dishwasher we bought.

Rated 5 out of 5 stars
Verified

Communication with Electronic Express, from the time of ordering to delivery, was excellent. The team who brought our mini refrigerator to us was very nice and efficient in their delivery.

Rated 3 out of 5 stars
Verified

The fact thay what I ordered was not available in the store. And they tried upgrading what I bought

Rated 5 out of 5 stars
Verified

Excellent service good communication and very fast shipping great people to deal with

Rated 4 out of 5 stars
Verified

The product i purchased was a open box ice maker for a refrigerator,,and while it was exactly the part I needed the advertised sale posting said it was a complete kit with solenoid and lines the Ice... See more

Rated 5 out of 5 stars
Verified

Ready & delivered to car by customer representative gracefully with a smile.

Rated 5 out of 5 stars
Verified

The delivery was made on time. The delivery guys were friendly and helpful. Everything about the experience was great. I am enjoying my new speed queen washer, and dryer.

Rated 4 out of 5 stars

Really happy with this purchase. Great picture, simple setup, and smooth streaming. Just shy of perfect, but definitely worth it.

Rated 4 out of 5 stars

Works great for heating my living room and looks nice too. It warms up the space quickly, though it’s a little louder than I expected. Still, really happy with the purchase.

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Company details

  1. #74 of 113 best companies in Electronics Store
  2. #14 of 22 best companies in Appliance Store
  3. #14 of 17 best companies in Computer and Accessories Store
  4. #16 of 19 best companies in Computer Store
  5. #3 of 4 best companies in TV store
  6. #2 of 3 best companies in Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info


4.2

Great

TrustScore 4 out of 5

17K reviews

5-star
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2-star
1-star

Replied to 69% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Bought a PS5 and Kicker Sub

I ordered some electronics and they came quickly! Both items are exactly what I expected and work very well. I would order from this company again.

November 30, 2025
Rated 4 out of 5 stars
Verified

Overall Very Good.

Overall, very pleased with the purchase. However, the first tv was delivered with a broken screen. The pickup and delivery of the next one was quick and successful.
Thanks.

December 1, 2025
Rated 1 out of 5 stars
Verified

BAD SERVICE

THEY KEEP SENDING ME DEFECTIVE PRODUCTS!....THEY SEND ME USED PRODUCTS AS NEW!.....CUSTOMER SERVICE IS VERY RUDE!...WON'T BUY ANYMORE FROM THEM!

December 1, 2025
Rated 5 out of 5 stars
Verified

The best delivery experience to date..…

The communication was excellent from start to finish with almost over communicating what I should expect as far as delivery time and how the process would go. I wish every experience could go that good

November 30, 2025
Rated 1 out of 5 stars
Verified

the product was purchased online

the product was purchased online. There were 2 of the items in our area. One was open box which we were fine with especially at $700 less than the new item. However as it was the weekend before Thanksgiving I needed the one in my immediate area. When I went to pick it up- it was not new- it was the display model. I pointed out discrepancy and we had not problem purchasing open box or display but would expect it to be at a reduced price. They said it was purchased on line and this is what they had. I decided to proceed with purchase as we were days from a holiday. We were able to leave with the display and now have it in our home but it makes a loud metallic sound when closing that our prior (identical) unit did not make. I cannot help but assume this either because of the use in display or the lack of appropriate packaging for transport. it was wrapped in plastic wrap not box or styrofoam to cushion during transport.

November 21, 2025
Rated 5 out of 5 stars
Verified

Great price for a LENOVO M11- 11”…

Great price for a LENOVO M11- 11” Tablet that came with a pen and a case which made it a hellovah deal! This arrived fast, was brand new-still the box(of course😘)AND there was a $100’s off coupon at checkout. Great Black Friday buy. Thank you Electronic Express!! I have also been been telling friends about your store. Cheers!

November 29, 2025
Rated 4 out of 5 stars
Verified

I made a Black Friday purchase and…

I made a Black Friday purchase and picked the purchase up in the local store on the following Monday. Everything was straight forward and easy to do. They even loaded my purchase in my vehicle.

November 30, 2025
Rated 5 out of 5 stars
Verified

Great delivery experience!

I purchased a washer online to replace the old one that had just conked out. My order arrived on the day and time as I requested. I was given updates before and during and after delivery. Everyone involved was professional and courteous. No problems at all. Will definitely do business with Electronic Express again.

November 30, 2025
Rated 1 out of 5 stars
Verified

This company are not serious and they…

This company are not serious and they honeypot

After they take your payments and deduct the money

Thinking everything is good

They later cancel your package

And tell you there’s no reason toward it and it’s bad bad bad stupid for a company to act like this

November 16, 2025
Rated 2 out of 5 stars
Verified

online order error

Placed online order making simple mistake of entering wrong zip code that could not be corrected with customer service. Though my mistake a secure trusted process to correct a minor error in today’s digital world. This required return and reorder versus a correction.

November 29, 2025
Rated 1 out of 5 stars
Verified

Lied about the item I bought

Drove 85 miles to a store where I bought a polk soundbar open box online. Even called the store at River gate in Nashville on the 3rd of Dec and they told me they had it ready. I went to pick it up on a Saturday the 6th of Dec. They said sorry we made a mistake we don't have it. The manger said nothing he could do about it. Had to pay someone to watch my autistic son so I could drive almost 1.5 hours to pick it up. I left with nothing. It was a 600 dollar Polk soundbar on sale for 149.00. I was told it was a display item which I knew when I went to pick it up. I left with absolutely nothing. Very poor way to run a business. Do no list items you do not have in stock as advertised. Waiting for Monday for a district Manager to make a decision because the store manager could not reach him. Unacceptable!!!!

November 29, 2025

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