Encore Data Products Reviews 892

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and suitability for various needs, including classroom use. Consumers appreciate the easy ordering process and fast delivery, which ensures they receive their items promptly. People consistently mention the exceptional staff, who are described as helpful, knowledgeable, and professional. Reviewers value the customer service representatives' positive attitudes and efficiency in addressing inquiries and resolving issues. Consumers also appreciate the personalized attention and guidance they receive, which makes the entire purchasing experience smooth and stress-free.

Based on these reviews

Rated 5 out of 5 stars
Verified

Friendly and helpful customer service! Recently placed an order for classroom set of headphones- Amanda and Caitlyn were knowledgeable about the products. They even reached out about a product being... See more

Rated 5 out of 5 stars
Verified

Always a great experience working with Encore! They make it easy to place a custom order, remove tax as applicable, and ask any questions.

Rated 5 out of 5 stars

Joanne Wood was key to our order for headphones. She was knowledgeable and helpful. She made the whole process stress-free. From getting us quote to giving us a discount. She is one of the best re... See more

Rated 5 out of 5 stars
Verified

Amanda Gray is wonderful to work with. She sent me a quote very quickly. I submitted my purchase order and received the products quickly. The prices were great and lower than most competitors. No b... See more

Company replied

Rated 5 out of 5 stars

Working for a school district sometimes gets hectic as we constantly need things yesterday. It's always great when we reach out to Encore and they are always there to answer our questions and get our... See more

Company replied

Rated 5 out of 5 stars

We have been a customer of Encore since late 2020 when our staff guided tours became audio guided tours. We have purchased thousands of the earbuds. Always a professional and customer friendly exper... See more

Company replied

Rated 5 out of 5 stars
Verified

Caitlyn was absolutely amazing and was so nice. I know Joann was a silent partner in our exchange but these ladies work seamlessly together and got the job done quickly, efficiently and with the best... See more

Rated 5 out of 5 stars
Verified

Amanda has been fantastic the entire lengh of the buying process from start to finish, full of energy compassion and looking to make sure that your products were as great a fit for our students as for... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick and efficient customer service. I called for a quote, received it that same day. When I placed my order I received it within a week. Very satisfied and will definitely order from them again.... See more

Rated 5 out of 5 stars
Verified

We've been ordering from Encore for a few years. Our tech department has been happy with their products and their service is stellar. I've never had a bad experience with Encore

Company replied

Rated 5 out of 5 stars
Verified

I haven't made a purchase yet, but I'm being sent a sample pair of one of the headphone models. They seem to be of good quality and the company seems to be very reputable.

Rated 5 out of 5 stars
Verified

Joanne and Nancy on the Encore team are amazing. We had a unique situation that they helped us navigate. We appreciated their flexibility and willingness to help! Will definitely be working with them... See more

Company replied

Rated 5 out of 5 stars
Verified

The representative I spoke to was very professional yet personable and was very knowledgeable about the product I was ordering. The product was shipped, and we received it quickly with no issues. We... See more

Company replied

Rated 5 out of 5 stars
Verified

Efficiently received the quote. Had a follow-up call by a member of the sales team. Received the item in a timely and correct manner along with invoice.

Rated 5 out of 5 stars
Verified

I ordered two sets of headphones with a microphone for my student so she could use a speech to text accommodation. The headphones arrived in a timely manner and they are of high quality material. Cus... See more

Company replied

Rated 5 out of 5 stars
Verified

They allowed me to use an alternate payment method which made the transaction super easy and convenient. They sent the confirmation number and it arrived via USPS as promised. Thanks!!

Company replied

Rated 5 out of 5 stars
Verified

I do school supply backpacks and for the past 5 years have ordered headphones from you. They always come quickly and serve the purpose for the children as they use their Chromebooks.

Company replied

Rated 5 out of 5 stars
Verified

Shipping is always fast and you usually have some of the best pricing on headphones and they are usually in stock. It is always easy to work with people at Encore.

Company replied

Rated 5 out of 5 stars
Verified

I called in an order because online wouldn't take tax exempt and the representative was super nice and helpful. It would be great to do online, but having a pleasant call made it okay!

Company replied

Rated 5 out of 5 stars
Verified

Thank you so much for the free sample. These are great headphones and I am discussing with my administration about purchasing more for my classroom.

Company replied

Rated 3 out of 5 stars
Verified

I did not like paying shipping. I am a teacher and I'm ordering these for my students and paying with my own money. Free shipping would be wonderful.

Company replied

Rated 5 out of 5 stars
Verified

I keep coming back to Encore Data Products, their process is smooth, their items are exactly what they say and good prices. Working with them is one of the better parts of my job.

Company replied

Rated 5 out of 5 stars

I got to work with (Joanne Wood) awesome sweet lady! She explained everything to me and got me the quote I needed and this made the process easy and quick. If you haven't used them before what are you... See more

Company replied

Rated 5 out of 5 stars
Verified

Joanne is always attentive to our needs and makes sure we have what we need. She educates us so that we are better equipped to choose the products that we need.

Company replied

Rated 5 out of 5 stars
Verified

The customer service representative was very helpful, kind and cheerful. It made me smile when she answered the phone.

Company replied

Rated 4 out of 5 stars
Verified

Good sound and comfort all around! I wish the ear pieces were a little more comfortable, but I think these are set up to be more durable and long-lasting.

Company replied

Rated 5 out of 5 stars
Verified

Joanne Wood was amazing! She was so helpful and explained the new products. I didn't feel pressured. Thank you! We will be ordering soon!

Company replied

Rated 5 out of 5 stars
Verified

Helped with choosing the best headset for our school. Ordering was easy and received headsets fast.

Company replied

Rated 5 out of 5 stars
Verified

Great customer service and the headphones we ordered for our school were delivered fast!

Company replied

Rated 5 out of 5 stars
Verified

The rep made purchasing easy and gave amazing customer service and knows all the products.

Company replied

Rated 5 out of 5 stars
Verified

Recommendation from a friend. I called and they got my headphones to me in a rush, which made my event go off perfect! Thank you!

Company replied

Rated 5 out of 5 stars
Verified

I was recently sent headphones, and they have been a valuable resource for my classroom.

Company replied

Rated 5 out of 5 stars
Verified

Really my order was for one item only but the process was easy and fast. I placed my order over the phone and the rep was very helpful.

Company replied

Rated 5 out of 5 stars
Verified

Only source I found that offered “accessories” separately from lamp.

Company replied

Rated 5 out of 5 stars
Verified

I was able to talk directly to a person and verify that the product would reach me on time

Company replied

Rated 5 out of 5 stars
Verified

Each time I contacted Encore they were knowledgeable and courteous. They kept in touch along the entire process. Good prices.

Rated 5 out of 5 stars
Verified

The customer service was fantastic! They were all out of the headphones that we needed so they were able to accommodate us with another type. They also arrived very quickly.

Rated 5 out of 5 stars
Verified

Entire staff was exceptional! From Amanda preparing my quote & following up with me throughout the entire process, to Caitlyn with my purchase, & getting all the receipts & invoices together. It was a... See more

Rated 5 out of 5 stars
Verified

I was very impressed with the professionalism of the people I have talked to. I appreciate them answering questions I had about products and helping me learn what is available.

Rated 5 out of 5 stars
Verified

Easy order off website. Shipping quick. Product does for what it designed and has long life. This is my third order from Encore!

Rated 5 out of 5 stars
Verified

Very quick response, made sure I had what I needed in a timely manner. Very professional.

Rated 5 out of 5 stars
Verified

Joanne Wood was helpful, efficient and responded very quickly to my request

Company replied

Rated 5 out of 5 stars
Verified

We really enjoy working with both Amanda and Caitlyn. Their professionalism and positive attitude make the partnership amazing. Thank you.

Rated 5 out of 5 stars
Verified

Great customer service! Product was shipped right away and received on time.

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Company details

  1. #9 of 113 best companies in Electronics Store
  2. #1 of 55 best companies in Electronics Company

Written by the company

Encore Data Products supplies technology accessories for listening, learning, testing and training. Our core products include headphones, headsets, earbuds, syncing and charging carts, audio visual (AV) equipment, presentation tools and more. We proudly offer excellent customer service, competitive prices, and easy ordering for customers in the education industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

892 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Friendly and helpful customer service

Friendly and helpful customer service! Recently placed an order for classroom set of headphones- Amanda and Caitlyn were knowledgeable about the products. They even reached out about a product being temporarily out of stock.

December 2, 2025
Rated 5 out of 5 stars

Joanne Wood was key to our order for…

Joanne Wood was key to our order for headphones. She was knowledgeable and helpful. She made the whole process stress-free. From getting us quote to giving us a discount. She is one of the best representatives I have worked with. You are lucky to have her.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Very satisfied!

I was very impressed with the professionalism of the people I have talked to. I appreciate them answering questions I had about products and helping me learn what is available.

November 4, 2025
Rated 5 out of 5 stars
Verified

I haven't made a purchase yet

I haven't made a purchase yet, but I'm being sent a sample pair of one of the headphone models. They seem to be of good quality and the company seems to be very reputable.

November 4, 2025
Rated 5 out of 5 stars
Verified

Quick and efficient customer

Quick and efficient customer service. I called for a quote, received it that same day. When I placed my order I received it within a week. Very satisfied and will definitely order from them again.

October 24, 2025
Rated 5 out of 5 stars
Verified

Consistent Strong Service

Efficiently received the quote. Had a follow-up call by a member of the sales team. Received the item in a timely and correct manner along with invoice.

October 23, 2025
Rated 1 out of 5 stars
Verified

Never received product

Never received product

October 10, 2025
Encore Data Products logo

Reply from Encore Data Products

Hi Tim,
Thanks for your order. Unfortunately, the item you purchased was out of stock, so we had to cancel your order and issue a full refund.
We do our best to keep our website inventory up to date, but occasionally discrepancies occur. We're sorry for the inconvenience and appreciate your understanding.

Rated 5 out of 5 stars
Verified

headphone covers

Easy order off website. Shipping quick. Product does for what it designed and has long life. This is my third order from Encore!

October 6, 2025
Rated 5 out of 5 stars
Verified

Encore to the ladies at Encore!

Caitlyn was absolutely amazing and was so nice. I know Joann was a silent partner in our exchange but these ladies work seamlessly together and got the job done quickly, efficiently and with the best customer service I have seen in a long time.

October 1, 2025

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