The agent that assisted me was very patient and kind. She ensured my needs were met and that I was treated fairly. Thank you for ensuring that I received the best plan! 

company employed by British Gas in my case to replace a smart meter that hasn’t worked for three years. 
Three appointments made, time booked off from work only for appointments to be cancelled the afternoon of the day before as engineer will not be able to make the appointment.
 New appointments made each time until the last when I said forget it as had to make new appointment there and then on cancellation phone call, said I was working and not convient to agree a new date and could I ring back? Was informed that this was not an option and would have to call British Gas for a new appointment.
Will continue to poke button on meter with a long stick to bring it into life, take a photo on phone then zoom in to get the reading and submit manually on the British Gas app.

Alex and Dawson were extremely professional and supportive guiding me through the process. I am very grateful 

BioLite products are good but VERY expensive. I own a number of their products but this review is about their fire pit. 

 Their customer service is the worst I’ve ever experienced. 

For the money you pay Customer Service should be excellent. It is certainly not - it is awful. 

I spent almost $800 US for a Biolite fire pit. It worked great until the fan and battery stopped working. 

I reached out to BioLite asking to buy a replacement and all I’ve received is a runaround. 

First I was told I had to wait three months for the fire pit’s fan to be available –  and today, I was told I have to wait three MORE months! Six months!?!? Ridiculous. 

I asked BioLite to take a fan and battery pack out of an existing fire pit and send it to me. I was willing to pay for it.They refused. 

“ We’re not able to break down or disassemble new inventory to fulfill individual replacement part requests.….” 

So it’s OK to take my money to buy a piece of equipment but when something needs to be replaced (which I’m willing to pay for) BioLite turns their back. 

BioLite has no way to provide customer support and no inventory to provide customer support either. It’s ridiculous that I’m forced to wait SIX months for replacement part.

To add insult to injury,  I was told to go ahead and use the fire pit anyway. I was offended. This is just like digging a hole in the ground and lighting a fire -  there’s no difference. The beauty behind the fire pit is the battery powered fan. 

Do yourself a huge favour and don’t waste your money at BioLite unless you’re sure you’re never going to need any support from BioLite. Once they have your money they do not care about customers. 

I regret buying any BioLite products. Support is just as important as the item you buy. I wish I had known. Now you know. 

Buyer be ware. 

We received an exorbitant invoice this morning and the new owner is responsible for the remaining balance as we transferred service to the new owner. 


I have been a customer for years and have purchased many items. The products are innovative and effective, and the customer service is great. 

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Best in Energy Equipment and Solutions

Companies(198)

Recently reviewed companies

SaveOnEnergy.com

electricityrates.com

Gatby

Calisen

American Safety Standards

Enel

BioLite

us.vtoman

Duke Energy

GoSun

Newest companies

Elvy

Grmenergyltd

PowerGen Store

Sunstudios

New York Energy Assessments

EcoGen America

Volt Outpost

Charge home solutions

Home Energy Pros

American Safety Standards

Related categories

Coal Supplier

Electric Utility Company

Electrical Substation

Energy Supplier

Gas Company

Companies
(198)