The technician was the best part of this experience—professional, patient, and competent. But the repair process was frustrating: parts were back ordered and the final repair cost ended up higher than the original purchase making a replacement would’ve been the smarter outcome. Sears should do a better job setting expectations, confirming parts availability before scheduling, and offering replacement/refund when a repair becomes uneconomical. I’m grateful for the technician, but I wouldn’t repeat the process.

My filters were delivered but the entire top of the box was full of oil and leaked into the filter and smelled 

Website was easy to use, and my part was available at half the price of those listed elsewhere. I placed the order, we’ll see how it goes. So far so good.

Wrong package sent.
Long time for resent right package.

Ordered a control board.  They didnt send any programming instructions like they were supposed to.  Delayed me from having heat for 3+ weeks while they wouldn't replace the board.  Alerts happening that weren't in manual or online.   Pellet stove company said the new board needs programming (some stoves take different fuel) and the "parts company should have sent it to you".   
Eric is an absolute waste of time and hopefully you won't have to deal with him.
Have bought regular parts from them but don't trust them with a control board.

I called in a claim..made an appointment..And they came out and fixed it. With no problems. Thank you

Alex and Dawson were extremely professional and supportive guiding me through the process. I am very grateful 

Very nicey designed and well structured. Great price for the package from Home Outlet Direct

Very poor products and the worst service after installation.

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