ERIK'S Bike - Board - Ski Reviews 1,764

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the simple ordering process and the speed of delivery. Many consumers highlight the fast shipping and the helpfulness of the staff, especially when they had questions about their online orders. People are also satisfied with the prices, often finding them competitive, and some even receiving additional discounts. Consumers report a wide selection of products available and appreciate the fact that items are often in stock and ready to ship. The company is often the first choice for bikes and gear, with some reviewers having purchased multiple bikes and had them shipped without issues. However, some reviewers report issues with the product, delivery service and price.

Based on these reviews

Rated 5 out of 5 stars
Verified

First time buying here, initially worried about if site is legit or not as I had the best deal. Everything came perfect — and it was fast! Absolutely recommend!

Company replied

Rated 5 out of 5 stars
Verified

Very good communication, fast shipping. Amazing company to do business with. Never ordered from here before until this order but will definitely order from here again. Highly recommend

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Rated 5 out of 5 stars
Verified

So easy to navigate their website. I ordered a jacket here because it was the lowest price I could find and then I also received an additional 15% for signing up for email/text which ended up saving m... See more

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Rated 5 out of 5 stars
Verified

Not only did Erik’s have some amazing sales on snowboards but the shipping was extremely fast. Great service will definitely buy from them again.

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Rated 2 out of 5 stars
Verified

Customer service in chat is responsive. Website has some issues but they helped me override and place the order. Unfortunately, shipping cost was high - 35% of the cost of the item, and they shipp... See more

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Rated 5 out of 5 stars
Verified

I could not find a jacket until I saw it on your computer page. I was trying to purchase the jacket and had a problem. I called the store and got awesome customer service, got sent a link to purchas... See more

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Rated 5 out of 5 stars
Verified

Fast delivery, good communication, great pricing and helpful staff - what's not to love about Erik's Bike Shop?

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Rated 5 out of 5 stars
Verified

Aa an avid snowboarder, I’m always buying new boards. Over the years, I’ve noticed all the local shops near me carry less inventory and need to special order what I want. No big deal. But in a few... See more

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Rated 5 out of 5 stars
Verified

I received my new studded bike tires very quickly and ready to mount. Unfortunately the bike they will go on hasn’t arrived yet. But Eric’s Bike did their part perfectly!

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Rated 5 out of 5 stars
Verified

I ordered the gloves for my son as a Christmas gift, which is what he wanted. He was right, he is an avid skier and biker (even in the snow) they look awesome and I know Scott will love them. The im... See more

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Rated 5 out of 5 stars
Verified

Super fast fulfillment (like next day), good prices, item came packaged well.

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Rated 5 out of 5 stars
Verified

I was happy to find the parts I needed from a quality brand at an affordable price and extremely quick shipping! (studded tires)

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Rated 5 out of 5 stars
Verified

I called to verify inconsistencies in shipping status of items purchased, and the employee who answered my call was exceptionally friendly motivated to help and knowledgeable about the situation. I wo... See more

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Rated 2 out of 5 stars

I’m enjoying the BMC Roadmachine now but it was a struggle dealing with their service department. I took delivery at my home. The Shimano Di2 didn’t function out of the box. It’s difficult to make con... See more

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Rated 5 out of 5 stars
Verified

Easy order and glad that return period is extended at Christmas. Fast shipping.

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Rated 5 out of 5 stars

I was skeptical about ordering from their website after reading reviews. I was only ordering gloves, they took paypal and the price was cheaper than anywhere else so I did. I had no issues, kept me in... See more

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Rated 5 out of 5 stars

Aaron at the Bayshore location in Glendale, WI was very helpful. When I picked up my bike there were some things that weren't covered and when alerted of this, the store had me come back and went ove... See more

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Rated 5 out of 5 stars
Verified

I found the bike I have been searching for for months at a great price, and they shipped it the very next day, packaged nicely and in great shape.

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Rated 3 out of 5 stars
Verified

No option to pick up, charged $20 shipping when I work a few miles away from where it was shipped.

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Rated 5 out of 5 stars
Verified

User friendly, processing was timely, product received as described. Success in my book!

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Rated 5 out of 5 stars
Verified

Shipment was fast and reliable, love the products and service will buy more later

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Rated 5 out of 5 stars
Verified

Snowboard boots were competitively priced, shipped quickly, and arrived ahead of schedule.

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Rated 5 out of 5 stars
Verified

Great price and fast delivery. Better than expected on all fronts.

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Rated 5 out of 5 stars
Verified

Ordered for my grandson for Christmas. Simple ordering and quick delivery. I’m sure he will love it (he picked it out!).

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Rated 5 out of 5 stars
Verified

My best experience buying a bike ever, I truly recommend this company. They’ll make your experience amazing!.

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Rated 5 out of 5 stars
Verified

Ordered on line after visiting store showed up 2 days later - Well Done

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Rated 5 out of 5 stars
Verified

Very quick shipping. Item as described. Would order from here again.

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Rated 5 out of 5 stars
Verified

You made my was very simple and it was shipped extremely fast. I highly recommend you.

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Rated 5 out of 5 stars
Verified

Erik’s always has great prices and delivers fast.

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Rated 5 out of 5 stars
Verified

quick processing and shipping - good price for product.

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Rated 5 out of 5 stars
Verified

Super fast shipping and a great price for year-old boots!

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Rated 5 out of 5 stars

I have bought several bikes here. Even had a couple shipped to me. It's my go to shop for bike and gear.

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Rated 5 out of 5 stars
Verified

Problem-solving was quick. Tracking was awesome. Delivery was fast.

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Rated 5 out of 5 stars
Verified

Chat help was great! Super fast shipping! Thanks again

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Rated 2 out of 5 stars

First time ski gear buyer with very little knowledge on equipment and went in to Erik's hoping to get good recommendations made for my skill set and needs. Was very transparent about not having a lot... See more

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Rated 5 out of 5 stars
Verified

Good price, excellent communication, fast shipping, would definitely recommend Erik’s

Company replied

Rated 5 out of 5 stars
Verified

Called in because I had a question about doing the online order. The gentleman was super helpful. Got me going in the right direction and shipped me my new bike.

Company replied

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Company details

  1. #32 of 43 best companies in Bicycle Store
  2. #23 of 28 best companies in Bike Accessories Store
  3. #1 of 1 best companies in Skateboard Shop
  4. #69 of 82 best companies in Sporting Goods Store
  5. #6 of 7 best companies in Winter sport Store

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

Easy to use site, helpful customer service

The customer service, the chat for example, is very easy to use. I like that there was package protection. The AI was surprisingly useful. Searching for products and filters were good too. Overall very well made website. I wish there was more flexibility to cancel items in an order and flexibility to change payment method when needed. I accidentally used a credit card I never use but I couldn't change it (supposedly) according to the representative. Also there was one item that was cheaper somewhere else so I asked to price match, they said no, they item hadn't shipped, but they also couldn't cancel it. I had free returns/package protection so no big deal, but kind of odd.

December 8, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

Great shipping and great selection on…

Great shipping and great selection on snowboarding stuff. Used Erik’s mainly for the 15% off discount for first time buyers🔥.

December 6, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

Great prices

Great prices! Fast service!

December 6, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

Good Deal

The price was very reasonable and the shipping arrived sooner than scheduled. The package was exceptionally well packed and nothing was damage. Thank you, will definitely keep this store in mind for future purchases.

December 6, 2025
Rated 5 out of 5 stars
Verified

Timely shipping and great price

Timely shipping and great price. Easy transaction and the product is exactly what I wanted.

December 5, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

Amazing customer service

Amazing customer service. Extremely easy exchange made on mistakenly ordered size.

December 7, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

First time buying here

First time buying here, initially worried about if site is legit or not as I had the best deal. Everything came perfect — and it was fast! Absolutely recommend!

December 4, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

Definitely recommend

Super fast fulfillment (like next day), good prices, item came packaged well.

December 6, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

Absolutely Fabulous

Fast delivery, good communication, great pricing and helpful staff - what's not to love about Erik's Bike Shop?

December 5, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

Good price

Good price, excellent communication, fast shipping, would definitely recommend Erik’s

December 4, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

I called to verify inconsistencies in…

I called to verify inconsistencies in shipping status of items purchased, and the employee who answered my call was exceptionally friendly motivated to help and knowledgeable about the situation. I would highly recommend this company based on Customer Service, speed of shipping and pricing.

December 4, 2025
ERIK'S Bike - Board - Ski logo

Reply from ERIK'S Bike - Board - Ski

Thanks for taking the time to leave a review. Glad we were able to sort out any questions you had!

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