Fabletics US Reviews 146,184

TrustScore 3.5 out of 5

3.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality and durability of the items. People also highlight the helpful customer service, with agents being kind and quick to solve issues. Furthermore, consumers find the website easy to navigate, with many options to filter and sort, making the shopping experience more enjoyable. The presence of reviews and clear size guidelines are also appreciated, as they help consumers to figure out what is going to work for them in terms of fit and style. However, there are mixed opinions regarding other aspects. Some people find the website slow and hard to navigate. Others express concerns about pricing, especially regarding discounts and how they are applied, as well as the lack of clarity regarding tariff charges. A number of consumers mention issues with the VIP membership, such as the value of credits and the difficulty in canceling the membership.

Based on these reviews

Rated 4 out of 5 stars
Invited

The website is easy to navigate and the reviews on the products are helpful as far as choosing the right size. However, I don't like all the additional ads and offers at the end after checkout. Suppos... See more

Company replied

Rated 4 out of 5 stars
Invited

I don't like (think) that previous members should have to pay the additional tariff fees that are applied to a purchase. Especially being there is no store within a 2 hour drive from me. The nearest... See more

Company replied

Rated 4 out of 5 stars
Invited

I have shopped the Yitty collection for years, however, I do not like that you all have blended the other fabletics items with the yitty. I get excited when I see some of the fabletics items, but I c... See more

Company replied

Rated 4 out of 5 stars
Invited

I really like the detailed drop down menus but as a first time user I needed more time to choose more things I was looking at before I needed to check out. I would have bought more but needed to check... See more

Rated 5 out of 5 stars
Invited

It's my subscription addiction. I love that you can easily make returns or exchanges if the size or style doesn't work for you. The only downfall is sometimes exchanges are not available because the... See more

Company replied

Rated 3 out of 5 stars
Invited

Adding a tariff charge is absolutely ridiculous! The regular prices are so inflated that you can run sales of 50-65% off, and still make a profit. So, passing another expense of the tariff, to the c... See more

Company replied

Rated 2 out of 5 stars
Invited

I am a VIP member and with all the changes that have been made with this membership, I think I will be canceling. Now you can't use a credit on certain items, your VIP credits expire and the addition... See more

Company replied

Rated 5 out of 5 stars
Invited

Great shopping experience. I've ordered from Fabletics many times now and I really appreciate the numerous review and video reviews that are included on the side along with clear size guidelines. It... See more

Rated 2 out of 5 stars
Invited

Poor quality and high price of garments. Each credit is a loss. You can get cheaper and better quality clothes, that also fit a woman's body better, from store like Nordstrom Rack, Macy's, etc. You ca... See more

Company replied

Rated 3 out of 5 stars
Invited

I called the 800 customer number for help and asked for a US operator. I was told that this couldn't be done. It should be an option. I finally got a hold of someone at my local store. I also don'... See more

Company replied

Rated 5 out of 5 stars
Invited

I received a deal 2 for $24 which is amazing. I could never afford fabletics and other way but I'd like to know what a reoccurring payment of 69.95 includes. I couldn't receive the deal unless I subs... See more

Rated 3 out of 5 stars
Invited

I'm a returning member. Fabletics is a good value but when I filter by size lots of options come up that don't actually have my size available. I wish I didn't have to waste time with filters that don... See more

Company replied

Rated 5 out of 5 stars
Invited

My sales agent was so helpful to adjust my total price that was not showing correctly as it should to reflect the 70-80% discount price that ends tonight on 12-3-25 . He manually adjusted each item to... See more

Rated 2 out of 5 stars
Invited

Fabletics really convinces you to get the VIP and doesn’t tell you that they will charge you a tariff fee on every single item. Gymshark is way more honest about pricing and quality is also better. Fo... See more

Company replied

Rated 2 out of 5 stars
Invited

I’m a new member and there are Black Friday sales but I don’t feel like I got a good deal at all. The base prices are just so clearly marked ridiculously high to attempt to “trick” the shopper into th... See more

Company replied

Rated 5 out of 5 stars
Invited

The website was easy to navigate. I loved all the options is gave to filter and sort, making the shopping experience more enjoyable. I have visited stores as well and bought clothes for family mem... See more

Rated 3 out of 5 stars
Invited

It is unclear how discounts are applied as well as credits. I am often told I'll receive a 20 credit with my purchase, yet these credits never seem to be added to be account/can't be used for my next... See more

Company replied

Rated 2 out of 5 stars
Invited

membership is sketchy. I attempted to cancel back in sept. was told that I had additional credits on my account that I could request and use on a future purchase. that all I had to do was chat and it... See more

Company replied

Rated 5 out of 5 stars
Invited

Website takes a decent while loading each screen. Also when going through my cart at the end. If I want to take multiple things out, I have to click the trash can and wait for the whole page to reload... See more

Company replied

Rated 2 out of 5 stars
Invited

Here’s a clearer, polished rewrite of your message: --- My initial order was cancelled by Fabletics without any explanation, even though there were no issues with my bank. I was told I needed... See more

Company replied

Rated 3 out of 5 stars
Invited

I recently wrote a review giving 2 stars for a customer service experience that was disappointing. Despite the fact that I went back to the website later and fixed the issue on my own, a representativ... See more

Company replied

Rated 5 out of 5 stars
Invited

Company and products are very well priced for the quality. I've purchased 4 pairs of men's shorts, absolutely love how they fit, the quality and durability. I'm weird about shorts, especially with my... See more

Rated 2 out of 5 stars

The quality of their products is good and if you plan to routinely order from them, the VIP program is a good value. However, they make it EXTREMELY difficult/inconvenient to cancel your membership. W... See more

Rated 2 out of 5 stars
Invited

Per usual, disappointed with Fabletics. I was given a "giftcard" from Fabletics to for redeeming a VIP credit on an item that cost far less than the original monthly credit itself. They refused to let... See more

Company replied

Rated 4 out of 5 stars
Invited

i have been skipping several months due to wayyy to may joggers on every page and small sizes just not available. Skinny pants are out-dated style. I happy to see Ion pant**, flare and wide leg optio... See more

Company replied

Rated 3 out of 5 stars
Invited

I could not find the proper pants to go with orders of socks or the jackets that I have. Picked out will not match the pants except for 1 pair. That is unexceptionable. The price today for the carry b... See more

Company replied

Rated 3 out of 5 stars
Invited

I've been a member for a while now and was sad to see the tariff charges on the website. I'll be cancelling my membership moving forward because I don't feel like I'm getting a good value for my money... See more

Company replied

Rated 2 out of 5 stars
Invited

Weird dynamic pricing that changes and alters depending what's in the cart and what device I'm using, etc. At one point I started seeing a "tarriff" charge on the exact same item: I was going back and... See more

Company replied

Rated 2 out of 5 stars
Invited

I spent a lot of time shopping. I had a full cart of items for christmas gifts. However, when I got to the checkout everything had different prices. I was so excited to get such great deals and it was... See more

Company replied

Rated 3 out of 5 stars
Invited

I love Fabletics products, but it's at the point where skipping every month makes more sense, and just buy when there's a sale instead. If I pay around $70 for a credit, then still have to pay tax PLU... See more

Company replied

Rated 2 out of 5 stars
Invited

Don't think the company should charge a tariff fee on every item bought just because they use overseas labor because it's cheaper. You charge plenty for your merchandise. You should pay the tariffs.

Company replied

Rated 3 out of 5 stars
Invited

Tariff charge.. First order you don't see the charge then it shows up on each item after. kind of of alot if you ask me to charge four dollars. not to mention the membership fee, get ready for alot... See more

Company replied

Rated 3 out of 5 stars
Invited

I hate the website, it jumps all over the place and Sometimes it only shows me like one item and I have to refresh or constantly clear all filters to be able to see items? It’s really frustrating.

Company replied

Rated 3 out of 5 stars
Invited

I wasn't sure how the total price got to where it was. I noticed in some other spot the tariff charge of $3.95. While it's not the charge itself I have an issue with, it is the location of the charg... See more

Company replied

Rated 4 out of 5 stars
Invited

I love that I could use a VIP Credit. I paid 8 dollars and some change today but was confused since my credit covered the pants I bought and shipping was 4 dollars and some cents... That extra 4 doll... See more

Rated 2 out of 5 stars
Invited

I ordered a large group of onesies as a group gift, less than an hour or so later the price had dropped drastically on the gifts and they would not to a price adjustment for me

Company replied

Rated 4 out of 5 stars
Invited

The Fabletics website is terrible. It is slow, hard to navigate and often has a mind of it's own. Even though I enjoy the items it is frustrating to place an order.

Company replied

Rated 4 out of 5 stars
Invited

Easy-to-use site. The only reason I didn’t give five stars is that there was a bit of confusion about the two-for-the-price-of-XYZ offer.

Company replied

Rated 3 out of 5 stars
Invited

The site was impossible to navigate today for some reason, which made shopping unpleasant. Love what I ordered for people though, now that the order is in!

Company replied

Rated 4 out of 5 stars
Invited

TEXT REMINDERS OF CYBER MONDAY AND BLACK FRIDAY WEEKEND SALES! LOVW THE VARIETY OF WORKOUT CLOTHES AND VIBRANT COLORS AND SOLID BLACK

Rated 5 out of 5 stars
Invited

As a VIP Member I received amazing deals on top of the cyber Monday specials. I found just what I wanted with the personal recommendations and had an overall great experience.

Rated 3 out of 5 stars
Invited

Credits are not of value. The items the credits can be used on are less than the value of a credit and I loose another $7+ in tariffs and high taxes.

Company replied

Rated 5 out of 5 stars
Invited

Edit: they sent me a email and got it fixed very quickly! 10/10 customer service :) when i was checking out, it would not let me edit my phone number on the shipping address. I would change it but... See more

Company replied

Rated 4 out of 5 stars
Invited

Frustrated with lots of limits on the 80% off or $19 deals… but excited to get our packages!

Company replied

Rated 5 out of 5 stars
Invited

Very easy to shop on the website! Sad that the teddy was gone but easy, simple, and effective with the suggestions and how to find what I wanted.

Company replied

Rated 4 out of 5 stars
Invited

Love the discounted vip program. Clothing is good quality and fits me well. However be sure to check your cart before paying. Some of the prices listed on the clothing item’s page were different than... See more

Rated 5 out of 5 stars
Invited

The checkout process was smooth and secure, and I received instant confirmation along with timely updates as my order was processed and shipped. Everything arrived right on time and exactly as descri... See more

Rated 5 out of 5 stars
Invited

Love the website. Fast, responsive, lots of great nav options I love being able to see real customers, different sizes and ages, wearing Fabletics !

Rated 5 out of 5 stars
Invited

Had to call customer service to cancel an order and reorder because i messed up and didnt check out using klarna like wanted to. Customer Service was incredible helpful, kind, and quick. I have been a... See more

We perform checks on reviews


Company details

  1. #28 of 46 best companies in Activewear Store
  2. #228 of 425 best companies in Clothing Store

About Fabletics US

Information provided by various external sources

Fabletics is an innovative, high quality activewear and accessories line for today's active woman, co-founded by actress Kate Hudson and the team behind JustFab. Our designs uphold our core principles of fit, function and style - all at great prices. From workout essentials to fashion-infused designs, Fabletics offers a range of activewear for the workout and beyond.

Fabletics includes a wide selection of tops, tanks, tees, sports bras, hoodies, jackets, leggings, pants and shorts to fit every fitness level. Become a Fabletics VIP member and enjoy free shipping, easy returns and complete outfits starting at only $49.95!

Written by the company

Create Your Lifestyle Profile
Take our quick lifestyle quiz so we can get to know you better.
Receive Personalized Outfits
Each month, you'll find new outfits hand-selected just for you and your workouts.
Shop!
Buy the outfits you love or skip the month altogether. There's never any obligation to buy.

Contact info

3.7

Average

TrustScore 3.5 out of 5

146K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Invited

prices constantly change when shopping

prices constantly change when shopping. very misleading...

December 9, 2025
Fabletics US logo

Reply from Fabletics US

Hello Angel,

Thank you for writing us a review. We understand your frustration regarding the changing prices while shopping, and we sincerely apologize for any confusion this may have caused. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services team will reach out to you shortly to assist you further.

Best,
Chad

Rated 3 out of 5 stars
Invited
Fabletics US logo

Reply from Fabletics US

Hello Cody,

Thank you for writing us a review. We appreciate your feedback regarding the usability of our website on mobile devices. We understand that navigating our site can be challenging, and we are continuously working to improve the user experience for all our members. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services team will reach out to you shortly to assist you further.

Best,
Chad

Rated 1 out of 5 stars
Invited

Website buggy crappy inventory

Website buggy, inventory issue are horrible.took 3 months to get an order in due to stock.

December 8, 2025
Fabletics US logo

Reply from Fabletics US

Hello Melissa,

We're sorry to hear that you've experienced issues with our website and inventory. We understand how frustrating it can be to wait so long for your order. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Rated 3 out of 5 stars
Invited

Good product, bad business practics

Scrubs are cut, cute, but sizing is not very accurate, also the waist seams in the jogger bottoms don’t have stretchy thread or stitch, which doesn’t make sense- if your hips are bigger than your waist and the waist should be able to fit over the hip, which they do not without breaking threads. Also, the business practices are frustrating at best, unethical at worst, a five day window to cancel. Seems sketchy, they intentionally make it hard to cancel your membership.

December 8, 2025
Fabletics US logo

Reply from Fabletics US

Hello Nicole,

Thank you for writing us a review. We truly appreciate your insights regarding the sizing and the construction of our products, as well as the VIP membership. We understand that this situation is frustrating, and we apologize for the inconvenience this has caused you. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.

Best,
Chad

Rated 2 out of 5 stars
Invited

Rushed customer service + hard to find promo terms

As a first time customer for Fabletics, the website and customer service experience was disappointing. I literally never leave reviews (let alone negative ones), but I'm hoping that with this feedback they can make some improvements. Regarding the website, terms for promotions should be easy to find. For example, if a promotion has a quantity limit, it should be very clearly stated on the link for that item. You should be able to click on the promotion listed and clearly see the terms associated with that specific promotion. Instead, all of their promotion terms for all products are hidden in a lengthy paragraph under a tiny print "terms" button on the banner that makes it look like it's actually the terms for the VIP membership and not necessarily for the item itself. The thing that was the most frustrating with the website is that their chat window disappears and closes your chat session if you click on anything in the window. For example, if you're on a product item page while you're chatting with a representative and they ask you about something in your cart, if you then click on your cart to see what they're looking at it will close your chat and you have you start all over. Other websites will pop your chat window back open so you can continue to chat while you navigate the website. This was extremely frustrating and finally after having my customer service window close twice while in the middle of getting support, I finally gave up on it and consulted ChatGPT to answer my questions instead. Finally - the customer service team perhaps needs some more training. The representative I spoke with made me feel like she was in a hurry to close the chat and get rid of me. I would ask her a question and she would respond with an answer that did not solve the problem I was asking. In the 2 minutes it would take me to respond and clarify what I needed assistance with, she would say "if you have any other questions, feel free to chat with us again". I looked through our chat and if my response was not sent within 2 minutes exactly then I received messages that sounded consistent with a chat rep closing out the conversation. The whole experience felt rushed and like she wanted to answer one question and get rid of me rather than make sure the issue I was having was resolved. After this happening multiple times I finally asked if I could be put through to a manager which made me feel like a "Karen" for the first time in my life. It was at that point that she finally seemed to try to answer my questions and assist me. In addition, there seemed to be a lack of professionalism in the communications. Poor punctuation, grammatical errors, incorrect words/words missing from the sentence - felt more like texting back and forth with a teenager rather than messaging a company representative. It was just a very odd customer service experience. I'm really hoping the quality of the items ordered are better than the quality of the online experience... because if I was just going based off of the website and customer service experience, I can confidently say I would never shop there again. Fingers crossed for a good product.

December 8, 2025
Fabletics US logo

Reply from Fabletics US

Hello Kandice,

We're sorry to hear about your disappointing experience as a first-time member. We understand your concern regarding the website navigation and Member Services Team interactions. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Rated 4 out of 5 stars
Invited

I'd like it if there were more clothing…

I'd like it if there were more clothing options such as loose-fitting loungewear.

August 12, 2025
Fabletics US logo

Reply from Fabletics US

Hello Kimberly,

We're sorry to hear that you're looking for more options like loose-fitting loungewear. We appreciate your feedback and will take it into consideration as we continue to expand our collections. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

Best,
Zeth

Rated 3 out of 5 stars
Invited

Fluctuating prices

I would add items to my bag and they would be more expensive than advertised during shopping.

December 8, 2025
Fabletics US logo

Reply from Fabletics US

Hello Megan,

We're sorry to hear that you've experienced fluctuating prices while shopping. We understand how frustrating that can be. Please know that we are constantly working to ensure our pricing is accurate and transparent. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Rated 2 out of 5 stars
Invited

VIP membership feels like a scam

I pay almost $70 for a vip membership yet nothing on here is not on sale so using my vip payment would be losing money. Also...my check out says the only thing I am paying for is Sales tax for $5.77 YET my total was $12.72? I cannot find what the other $6.95 is for. It feels scam like and that makes me sad because I have been a member for 6 years.

December 8, 2025
Fabletics US logo

Reply from Fabletics US

Hello Pamela,

We're sorry to hear that you're feeling this way about the VIP membership. We understand your frustration regarding the charges and the perceived value of your membership. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look