every thing was great.  I didn't expect it to take better than six weeks to get my order


First call you didn’t have the part then you found it and sent it -thanks

They sent me the wrong sample and did not respond to my email asking for the correct sample. They did send me an email asking for a review though, so here it is. 
Unfortunately this means I won't be ordering from them. 

Six years ago we hired a contractor that was a certified Trex installer. We found their information on Trex's website. Our Trex facia began to warp and fail so we submitted a warranty claim to Trex. Trex responded that our project was installed incorrectly and they would not cover the needed repairs. The installer claims Trex is lying and changed their install directions after our project was complete. It's been a nightmare dealing with Trex and their "certified installer  - CFC." 

I would not buy Trex again. We've wasted thousands of dollars and many hours of time trying to fix their mistakes and deal with their installers. I would look to another brand for outdoor decking. 

I'm an estimator for a General Contractor.  We fabricate our brushed stainless handrails in house but use Muzata components for the cable system.  Brandon is my go to guy for all of my technical drawing details.  I've done two projects with him so far and they both went well.  As we water jet our components before fabrication having all of the correct dimensioning is key to success.  Brandon always gets me the technical drawings of the components in a timely fashion and if he doesn't have the drawings he will put a set of calipers on the actual product.  He's in Hong Kong and I'm in Montana USA and I've never had poor communication between us.  There are other good products out there but I use theirs because of the customer support.

 Lily was a great contact to work with on this project and others.   She and Elly-May were very responsive and followed up just enough to keep the project top of mind but not too much to be a bother.   When i had questions they responded as quick as possible and were always helpful.  We had one small issue in shipping and it was fixed quickly.  I would recommend them. 

Bought a Double Swing Entry Gate Wrought Iron 6'x6'
and could not be happier.  Craftmanship was A++.  Packing and Delivery was excellent.  Phone support to verify the dimensions and brackets for ordering was spot on.  It may take one or two attempts contact someone, but unusual for small shop.   Price- you get what you paid for.

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